ENABLING THE DIGITAL WORKPLACE WITH APPLE WORKPLACE

ENABLING THE DIGITAL WORKPLACE WITH APPLE WORKPLACE

SOLUTION SUMMARY GREATER CHOICE, GREATER PRODUCTIVITY Computacenter enables users in the enterprise environment with Apple technologies People are an organisation s greatest asset. For employees to be able to work to their full potential, they need to be equipped with devices that are integrated, supported and easy to use. Computacenter and Apple provide organisations with industry best-practice solutions that are aligned to different user communities. From point of sale assistants and field engineers to designers and clinical professionals, Apple technology combined with Computacenter s services enable organisations to establish more creative and more mobile teams. By combining stylish and practical devices with effective user engagement and integration services, organisations can offer employees the consumer-like experience needed to succeed in the digital world without compromising security or management. Computacenter s services span the entire Apple lifecycle and portfolio, including supply, deployment, adoption and break-fix services. As well as supporting traditional provisioning models, we help organisations enable users to choose their own device. From the ipad and iphone to MacBook and imac Pro, we source, we secure and we support. By working with Computacenter and Apple, organisations can boost productivity, satisfaction and motivation across today s workforce while attracting and retaining tomorrow s talent. 2

END-TO-END SERVICE Our user-centric Digital Me approach is focused on ensuring every employee has optimal access to the devices, platforms, applications and support services they need to perform at their best. With expertise that extends from the network and the cloud to the datacenter and workplace, we define and deploy strategies and solutions that ensure users achieve the best possible IT experience. GET MORE FROM THE ECOSYSTEM Optimise user experience and take advantage of best-of-breed apps We are constantly growing our ecosystem of partners to ensure we can deliver the capabilities demanded by users and businesses in an increasingly digital age. For example, we help organisations take advantage of the Apple/Cisco partnership to optimise the network infrastructure and boost wireless connectivity, enabling faster browsing, better application performance and richer collaboration. We also work closely with Apple s Mobility Partners, including established app houses and emerging independent software vendors, to help customers purchase and deploy best-of-breed apps that map to specific user personas and industry requirements. By taking advantage of Computacenter s extensive partnerships and holistic services, organisations can get more from their Apple investments and user communities. POWER UP THROUGH PARTNERSHIP Computacenter works with an ecosystem of organisations from across the Apple Mobility Partner Programme to deliver enterprise-relevant solutions including: FORCEMANAGER A mobile CRM tool aimed at field sales, designed to improve efficiency and team management. SHOWPAD A sales enablement platform that enables organisations to create amazing buyer experiences. VITALPAC A mobile clinical system that monitors and analyses patients vital signs to aid clinical decisions. OKTA Identity management solutions that securely connect employees, partners and customers to applications from any device at any time. TULIP RETAIL A retail processing and system management solution that provides nextgeneration retail workers with world-class, cloud-first enterprise software. 3

SERVICE STACK PROVEN PROCESSES FOR BETTER OUTCOMES Maximising agility, efficiency and value at every stage of the lifecycle From consultancy and advice to deployment and support, Computacenter s services reduce risk and cost while ensuring a great user experience. Workstyle analysis We profile how, where and when users work to determine their technology requirements and match them with the most appropriate Apple devices and services. Supply chain services Using a customised online catalogue and automated e-commerce platform, users can select from pre-approved Apple technologies, and specify how and where they want them delivered. All devices are asset-tagged before shipping and delivered business-ready for a great out-the-box experience for users. Deployment and integration We can deliver the device straight to the user s place of work or home, with an embedded video guide and e-book to empower them to set up the device themselves. We can also provide onsite engineers or floorwalkers to assist with device familiarisation, particularly for larger-scale deployments. Thanks to the Apple Device Enrolment Program (DEP), the activation and configuration process for new enterprise Apple devices can be automated and streamlined. Via the Volume Purchase Program (VPP), organisations can find, buy and distribute apps and e-books for users quickly and easily. As well as using purchase orders to buy in bulk, organisations can assign apps and e-books to users or groups through their mobile device management solution. Mobile Device Management As part of Apple DEP, a user s iphone, ipad or Mac can be automatically added to an existing or new Mobile Device Management (MDM) programme. Computacenter helps organisations select, deploy and manage the most appropriate MDM platform for their needs, or can manage mobile devices via our own enterprise mobile management solutions. Via MDM, organisations can quickly wipe and restore devices in the event of an incident or loss, automatically deploy updates and patches, and implement access control and security policies. User adoption Our adoption framework comprises a range of tools and strategies to help users take full advantage of the rich features and functionality offered by Apple devices. We capture requirements, build adoption programs, and provide desk side support. We also develop and deliver communication and education programmes aligned to different users needs. 4

SERVICE STACK User support Computacenter safeguards the user experience long after deployment and adoption through its multi-channel, multi-lingual support services. As well as providing traditional phone-based first line support in 30 languages from our Global Service Desk, we offer a range of digital options from our Next Generation Service Desk, including an online portal, web chat, mobile app and knowledge base. These channels can be supplemented with onsite Tech Bars for face-to-face support. In the event of a major fault or issue, we offer a tailored service to minimise disruption to employees. End-of-life remarketing and re-use Apple devices hold significant residual value at the end of the traditional three-year refresh cycle. Computacenter can assist organisations to recycle or re-market devices at the end of their lives to further maximise their investment. We can also help organisations establish different refresh cycles and styles, for example where devices are cascaded down to other user groups. A GUIDE TO THE APPLE DEVICE ENROLMENT PROGRAMME (DEP) DEP enables organisations to take control of corporate-owned Apple devices without compromising the user experience. DEP incorporates the following capabilities: Wireless Supervision enables more granular management by providing additional device configurations and features, such as web content filtering and single app mode Zero-Touch Configuration: IT departments can immediately configure account settings based on different user requirements once a device is activated Streamlined Setup Assistant: users are guided through the activation process using a built-in Setup Assistant so they can set up their own ios device. 5

OUR CAPABILITIES PRACTICE MAKES PERFECT Simplifying workplace IT with dedicated resources, flexible offerings and global reach Computacenter has an Apple Practice that supports our customers and their Apple solutions. The 10-strong team, which includes technology specialists from our consultancy practice and workplace and networking teams, can provide advice on best practices, share past experiences and offer a real-life view. Prior to purchase, organisations can evaluate Apple technologies first-hand at Computacenter s Customer Experience Centers in Hatfield, Munich and Montpellier. 6 They can also test integration strategies in a secure non-production environment at the Computacenter Global Solutions Center. When the time comes to invest, we understand that organisations can have complex budget requirements, and offer a range of flexible commercial solutions for device procurement, including financing and leasing options. We can also help organisations establish buy-your-own device schemes for users via salary sacrifice.

DIFFERENTIATION A PARTNER TO TRUST Computacenter has the expertise and partnership pedigree to ensure organisations achieve their Apple goals We are an Apple Authorised Reseller with over 30 years experience in workplace IT. The breadth and depth of our capabilities makes us an ideal partner for organisations looking to establish productive, hybrid workplace environments. We have proven processes, a large and highly skilled engineering force and extensive supply chain capabilities. Our strong end-user focus has earned us industry-wide recognition, with our Digital Me approach helping organisations accelerate their digital journeys. Our Apple services and solutions can be delivered as part of broader business transformation and digitalisation programmes as well as standalone workplace IT projects. WHY PARTNER WITH COMPUTACENTER? Computacenter has been working with Apple for over 30 years to supply and support enterprise customers Our Shared Services Model enables us to industrialise our solutions and services to deliver guaranteed outcomes at a lower cost We work with strategic partners to help organisations get the most from their Apple technologies, including VMware and Cisco. We are a Cisco Gold partner and are recognised as a Cisco application-centric infrastructure authorised technology provider in the UK Our Projects Practice helps organisations minimise risk from concept to deployment using best-practice methodologies Computacenter is a Challenger in the 2017 Gartner magic quadrant for Managed Workplace Services Europe 7

OUTCOMES STAY AHEAD OF THE GAME Enabling users and the business to achieve their goals with smarter devices and richer IT experiences Combining Computacenter s services with Apple s technologies enables customers to take workplace IT and the user experience to the next level. We simplify security. We accelerate adoption. We streamline support. And we maximise ROI. Thanks to our heritage, we understand not only the technology landscape, but also evolving user requirements and business challenges. As a result, we can help organisations balance choice with control, security with mobility, and cost with quality. By getting the workplace balance right, our customers can achieve their transformation and growth goals with user devices and experiences that are fit for today and primed for tomorrow. WHY OUR APPLE SOLUTIONS AND SERVICES MATTER FOR THE CIO FOR THE USER FOR THE BUSINESS Reduces risk of shadow IT Safeguards security Simplifies IT management Provides greater choice Enriches the IT experience Maximises satisfaction Boosts recruitment and retention Improves employee productivity Strengthens competitive advantage 8

OUR EXPERIENCE APPLE IN ACTION MULTI-NATIONAL CORPORATION BOOSTS USER SATISFACTION WITH CONSOLIDATED SUPPLY CHAIN FOR WORKPLACE TECHNOLOGIES OBJECTIVE A multi-national corporation wants to provide a consistent consumer-like experience to every user in every location. With more than 110,000 users, this is a massive undertaking. User productivity and satisfaction are essential for the organisation s digital transformation ambitions. SOLUTION Computacenter has been delivering end user services to the organisation for more than five years, and in 2015, became the preferred supplier for a range of multi-vendor workplace technologies, including Apple devices. Computacenter will supply the devices based on a pre-defined device refresh cycle. The end-toend process is not only highly automated but also integrated with the organisation s internal systems. As a result, Computacenter is able to manage the refresh of users assets and deliver a better user experience. OUTCOME By consolidating the procurement of workplace technologies with Computacenter, the organisation can ensure that users receive new devices faster regardless of location across the region, which helps accelerate its digitisation and transformation goals. Greater visibility and control of the supply chain has also helped to reduce delivery times and complexity. This means IT staff can spend more time supporting users to improve their overall experience, increasing productivity and satisfaction levels. BROADCASTER MEETS DEMAND FOR NEW DEVICES WITH EMPLOYEE PURCHASE SOLUTION OBJECTIVE With employees eager to use the most convenient technologies in the workplace, this broadcaster was keen to tap into efficiencies by offering its employees an opportunity to purchase devices via the business. SOLUTION The company partnered with Computacenter to establish an employee purchase solution for the latest Apple ipads and Macs. Computacenter set up a temporary ecommerce portal, via which more than 3,000 orders were taken over a set six-week period. The IT services and solutions provider is now responsible for shipping devices direct to the company s employees, offering secure dedicated delivery and real-time delivery updates via text message and email. Employees pay for their devices on a monthly basis direct from their salary. OUTCOME As a result of the programme, the organisation has been able to meet employee demands for the latest devices, thereby maximising satisfaction and productivity. GET IN TOUCH To find out more about how Computacenter can help your organisation maximise its investment in Apple technologies as part of a Digital Workplace please contact your Computacenter Account Manager or call 01707 631600. computacenter.com 9

Enabling users and their business Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business. We advise organisations on IT strategy, implement the most appropriate technology, optimise its performance, and manage our customers infrastructures. In doing this we help CIOs and IT departments in enterprise and corporate organisations maximise productivity and the business value of IT for internal and external users. Computacenter (UK) Ltd Hatfield Avenue, Hatfield, Hertfordshire AL10 9TW, United Kingdom computacenter.com +44 (0)1707 631000