Business Unit Human Resources Band 2 Work Code HRTEAMMR People Mgr/Ind Contrib PM Direct Expense n/a Generic Role Title Delivery Manager Strategic Sourcing CAPEX n/a Market Role Title Strategic Sourcing Manager Direct People Accountability 11 Reporting To Recruitment Delivery Manager Indirect People Accountability Employment Instrument & Classification 0 Key Projects Various EA Location(s) Flexible - Melbourne or Brisbane (preferred) Role Context Mission The Human Resource Shared Services (HRSS) Resourcing / Recruitment function is responsible for the end to end process design and delivery of External and Internal Recruitment for Band 1 4 across Permanent / Fixed Term and Contingent Labour. The function also manages projects, strategic sourcing, redeployment and outplacement and support services. This role will focus on development and execution of the strategic sourcing function for recruitment of top talent. This will incorporate two core areas of delivery (1) research to support the placement of hard to fill roles that Telstra wishes to directly source, and (2) the proactive sourcing and management of talent pools in business critical areas of the labour market to deliver on the business strategic objectives. Strategic Alignment Outcomes Creating a world-class recruiting function that attracts the best talent, enhances business performance and is famous for delivering an outstanding service experience. Alignment of Recruitment metrics with Company performance measures (eg- NPS, TTF, Quality of Hire) Lead and inspire the team to ensure that all recruitment requirements are delivered to and aligned with strategic and business goals to become a successful, high performing organisation. Key Stakeholder Relationships Internal External Other areas of the Recruitment/Resourcing team in particular Brands & Employment Marketing. Other areas of HR including Diversity, BU HR leaders, Strategic Workforce Planning Relevant business leaders to execute designated projects Relevant employment marketing suppliers eg. Linked In, Seek. NB. The ownership of these relationships will be with the Brands & Employment Marketing group
Key Accountabilities Work with relevant areas of the business including strategic workforce management, HR and the recruitment delivery team to identify critical skill requirements and develop appropriate sourcing strategies to ensure Telstra can meet its ongoing strategic objectives Provide insightful business/talent landscape commentary and fact-based research for the purpose of enhancing Telstra s thought leadership position on talent acquisition Lead a proactive approach to sourcing talent in identified critical areas of the labour market. This includes the development of appropriate talent pool management systems (including processes, measurement and technology) and engagement strategies aligned with the relevant EVP for that market segment. Anticipate and identify hiring trends, competitive strategies and regulatory changes that have potential impacts to hiring projects. Work with the Employment Brand & Marketing team on channel development, analysis and management strategies that assist in determining go to market strategies. Lead the sourcing strategy for complex business projects including planning, pricing and reporting. Work together with the recruitment project lead to ensure that the presentation of the plan and communication is seamless across the total project. Support the BU recruitment delivery team through the provision of appropriate research including talent and market mapping. Manage the commercial model to support cost recovery of agreed research projects. Provide advisory services as appropriate to project teams and the business on achievable recruitment targets based on (diversity, talent supply, salary benchmarking, competitor landscape) Maintain knowledge of best practice sourcing techniques and strategies. Position the Sourcing team accordingly as a centre of excellence in the TCC through being a passionate advocate for sourcing best practice. Leadership and coaching of the team Develop methods to ensure that there is appropriate skill transfer on sourcing techniques and channels to the BU recruitment delivery team. Partner with the delivery leadership team to implement continuous improvement initiatives, resulting in measurable improvements to key metrics - NPS, TTF and QOH Be an advocate for the Telstra Employment brand through the effective use of Telstra s employee value proposition to attract the best talent and position Telstra as an employer of choice Core Capabilities / Technical Skills Strategic Development & Engagement Performance Management Leadership Coaching Technical Descriptors Ability to translate broad objectives into a strategy/plan Engagement of relevant team and stakeholders in the development of the plan Translation of functional plan into individual objectives and KPIs Strong awareness of performance management practices, processes and frameworks and how they operate in Telstra Strong leadership capability Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture Creates a climate in which people want to do their best Strong experience in building team capability & developing talent Provides challenging and stretching tasks and assignments
Customer Focus Stakeholder Management Drive For Results Dedicated to meeting the expectation and requirements of customers Gets first-hand customer information and uses it for improvements in products and services Acts with customers in mind Excellent customer focus and ability to influence and manage executive client needs to deliver the right outcomes for HR and Telstra Emotional intelligence and resilience Strong stakeholder management skills Ability to drive to achieve outcomes in ambiguous and often changing environment Qualifications/Experiences Successfully led a highly engaged group of technical specialists in the delivery of a high performance/world class sourcing function Signification experience of developing and implementing successful sourcing strategies and managing multiple recruitment channels to deliver recruitment targets within budget. Expert knowledge of the market place, competitors and best practice and advanced methods in place for gathering and maintaining insights at both the macro and micro level. Demonstrated industry experience in similar role. Track record of working in a very organized way, multi-tasking, prioritizing, managing data, and setting and achieving deadlines (both short and long term). Potential barriers to success Blocked Personal Learner Failure to Build a Team Insensitive to Others Defensiveness Political Missteps Feeder Roles Other Recruitment Delivery Manager role Sourcing Market Specialist or Research Lead Senior role within the Employment Brand & Marketing function Potential Career Pathway (Potential progression roles within Telstra) Employment Brand & Marketing Manager (lateral move for Band but part of Resourcing Leadership team) Suggested Development Experiences Work with Manager to develop EVP strategy.
Personal Leadership Results Leadership Strategic Leadership Customer Focus SUCCESS PROFILE TELSTRA BAND 2 Other Delivery Manager role (lateral move) Recruitment Strategy & Delivery Manager role Manage a delivery team during periods of leave of existing manager Exposure to BU recruitment delivery teams Involvement in strategic development for total team Leadership Capabilities Customer Focus Descriptors Understands the customer's viewpoint Proactively builds strong relationships with the customer Collaborates within own area to benefit the customer Encourages the team to place the customer first Drive Strategy & Innovation Build Engagement & Understanding Collaborate & Connect Translate Strategy into Action Develop Self Awareness & Leadership Authenticity Develop Talent & Capability Demonstrates awareness of key industry developments Demonstrates awareness of main competitors Encourages people to share new and innovative ideas Supports people to implement new and innovative ideas Encourages people to challenge and improve the way things are done to improve outcomes for the business Demonstrates awareness of major industry developments Tailors content, style or tone of message specifically to the audience being addressed Talks about the future in clear and simple terms Helps people see how their work connects to the vision Role models a personal drive for change Articulates a clear and inspiring vision Supports people to accept and embrace change and generates enthusiasm Works collaboratively with others Taps into relationships and networks across the wider team Actively builds an understanding of others' perspectives Is able to tap into informal channels of influence when formal channels don't achieve the desired outcome Persistently encourages people to continuously improve delivery of outstanding results Solves difficult problems in a timely and effective way Anticipates and overcomes obstacles and roadblocks Is able to quickly adapt when required Is able to work through problems and situations that are less clear cut Demonstrates genuineness with others Demonstrates a solid understanding of own strengths and development areas Welcomes and accepts positive and constructive feedback, and makes changes as a result Adapts behaviour and style to work effectively with different people and environments Demonstrates resilience and positivity in challenging situations Understands what drives the team Provides regular feedback on people's strengths and areas for development and coaches to build capability and confidence Delegates tasks that constitute development opportunities for others Provides stretch opportunities to help build confidence and capability Draws on the diversity of the team effectively
Provides specific and timely feedback to support performance improvement Questions and probes to understand people s present issues and unspoken thoughts, concerns and feelings
Advocacy And Values Advocacy Values Take Ownership, Action Commitments, Get it Right First Time I Always Listen, I Simplify, I Anticipate What You Want, I Adapt To Your Needs Better Together, Find Your Courage, Make the Complex Simple, Show You Care, Trust Each other to Deliver