Level 3 Diploma in Probation Practice ( )

Level 3 Diploma in Probation Practice (8436-30) Qualification handbook for centres 500/8800/2 www.cityandguilds.com October 2013 Version 2.0

About City & Guilds City & Guilds is the UK s leading provider of vocational qualifications, offering over 500 awards across a wide range of industries, and progressing from entry level to the highest levels of professional achievement. With over 8500 centres in 100 countries, City & Guilds is recognised by employers worldwide for providing qualifications that offer proof of the skills they need to get the job done. City & Guilds Group The City & Guilds Group includes City & Guilds, ILM (the Institute of Leadership & Management, which provides management qualifications, learning materials and membership services), City & Guilds NPTC (which offers land-based qualifications and membership services), City & Guilds HAB (the Hospitality Awarding Body), and City & Guilds Centre for Skills Development. City & Guilds also manages the Engineering Council Examinations on behalf of the Engineering Council. Equal opportunities City & Guilds fully supports the principle of equal opportunities and we are committed to satisfying this principle in all our activities and published material. A copy of our equal opportunities policy statement is available on our website. Copyright The content of this document is, unless otherwise indicated, The City and Guilds of London Institute and may not be copied, reproduced or distributed without prior written consent. However, approved City & Guilds centres and candidates studying for City & Guilds qualifications may photocopy this document free of charge and/or include a PDF version of it on centre intranets on the following conditions: centre staff may copy the material only for the purpose of teaching candidates working towards a City & Guilds qualification, or for internal administration purposes candidates may copy the material only for their own use when working towards a City & Guilds qualification The Standard Copying Conditions (which can be found on our website) also apply. Please note: National Occupational Standards are not The City and Guilds of London Institute. Please check the conditions upon which they may be copied with the relevant Sector Skills Council. Publications City & Guilds publications are available from our website or from our Publications Sales department, using the contact details shown below. Every effort has been made to ensure that the information contained in this publication is true and correct at the time of going to press. However, City & Guilds products and services are subject to continuous development and improvement and the right is reserved to change products and services from time to time. City & Guilds cannot accept liability for loss or damage arising from the use of information in this publication. City & Guilds 1 Giltspur Street London EC1A 9DD T +44 (0)844 543 0000 F +44 (0)20 7294 2413 www.cityandguilds.com centresupport@cityandguilds.com 2 8436-30 Level 3 Diploma in Probation Practice

Level 3 Diploma in Probation Practice (8436-30) Qualification handbook for centres www.cityandguilds.com October 2013 Version 2.0 Version and date Change detail Section 2.0 2013 Amend rules of combination Structure 8436-30 Level 3 Diploma in Probation Practice 3

City & Guilds Skills for a brighter future www.cityandguilds.com 4 8436-30 Level 3 Diploma in Probation Practice

Contents 1 Introduction to the qualification 8 1.1 Qualification Structures Differences between NOMS, NDAQ and Walled Garden 8 1.2 National Qualifications Database structure 8 1.3 NOMS Probation Qualifications Framework-Diploma in Probation Practice level 3 11 1.4 City & Guilds Catalogue structure 15 1.5 Opportunities for progression 17 1.6 Qualification support materials 18 2 Centre requirements 19 2.1 Resource requirements 19 2.2 Candidate entry requirements 20 3 Course design and delivery 21 3.1 Initial assessment and induction 21 3.2 Recommended delivery strategies 21 4 Assessment 22 4.1 General guidance regarding assessment of this qualification (including simulation) 22 4.2 Summary of assessment methods 22 4.3 Time constraints 23 4.4 Recording forms 23 5 Units 24 Unit 001 Equality and Diversity (AA1) 25 Unit 002 Communicate effectively with people maintaining the security of information (AB1) 31 Unit 003 Contribute to the quality of team working (AC1) 35 Unit 004 Develop and sustain effective working with staff from other agencies (AD1) 39 Unit 005 Maintain and develop your own knowledge, skills and competence (AE1) 43 Unit 006 Conduct an assessment of risk in the workplace (AF4) 46 Unit 007 Determine the concerns and priorities of communities in relation to safety, social inclusion and the prevention and reduction of crime and anti-social behaviour (BA2) 52 Unit 008 Contribute to developing awareness and community action in relation to crime (BA5) 57 Unit 009 Unit 010 Unit 011 Enable groups, communities and organisations to address issues which affect community safety and social inclusion (BA13) 62 Enable individuals and families to address factors which affect their safety, well- being and social inclusion (BA14) 69 Improve environments and practices to promote community safety and social inclusion (BC1) 75 Unit 012 Provide initial support to victims and witnesses (BE2) 80 Unit 013 Assist victims, witnesses and survivors to manage the effects their experience has had on their lives (BE3) 85 Unit 014 Provide and obtain information in courts and at formal hearings (DA1) 89 Unit 015 Establish and maintain contact with victims throughout the custody and release of offenders (DE4) 93 8436-30 Level 3 Diploma in Probation Practice 5

Unit 016 Assess individuals offending behaviour and plan provision (EA1) 97 Unit 017 Process information relating to individuals offending behaviour (EA2) 101 Unit 018 Assess individuals offending behaviour and prepare reports (EA3) 107 Unit 019 Supervise, enforce and review low to medium risk offenders serving sentences in the community (EB1) 113 Unit 020 Help individuals address their offending behaviour (EC1) 118 Unit 021 Assess individuals needs and plan activities (EC6) 123 Unit 022 Unit 023 Promote and reinforce positive behavioural goals during relationships with individuals (EC7) 127 Plan, monitor and review integrated interventions and support to address the offending behaviour of individuals (ED1) 131 Unit 024 Deliver accredited programmes (ED4) 136 Unit 025 Enable individuals to access services and facilities (GA1) 141 Unit 026 Enable individuals to understand and address their difficulties (GB3) 145 Unit 027 Contribute to the protection of individuals from abuse (GC1) 149 Unit 028 Assess the risk of harm and the need for intervention (GC4) 154 Unit 029 Contribute to the prevention and management of abusive and aggressive behaviour (GC7) 159 Unit 030 Recognise indications of substance misuse and refer individuals to specialists (GE1) 164 Unit 031 Assess and act upon immediate risk of danger to substance users (GE2) 169 Unit 032 Provide services to those affected by someone else s substance use (GE8) 174 Unit 033 Support individuals who are substance users (GE11) 178 Unit 034 Prepare, provide and evaluate activities for individuals (GJ1) 183 Appendix 1 Sources of general information 188 6 8436-30 Level 3 Diploma in Probation Practice

City & Guilds Skills for a brighter future www.cityandguilds.com 8436-30 Level 3 Diploma in Probation Practice 7

1 Introduction to the qualification This document contains the information that centres need to offer the following qualification: Qualification title and level Level 3 Diploma in Probation Practice City & Guilds qualification number (8436-[30]) Qualification accreditation number 500/8800/2 Last registration date 30/04/13 Last certification date 30/04/16 This qualification has been designed to meet the current needs of all new Probation Services' Officers (PSOs) working in a variety of settings. It is a flexible qualification which recognises the wide diversity of interventions that are taking place by PSOs throughout the Probation Service by breaking down the skills necessary into discrete headings - Risk, Diversity, Tactical Skills, Communication/Information, Support Individuals and Technical Skills. It is essential that all PSOs demonstrate competence in assessing risk of harm and the need for interventions: work fundamental to the Probation Service. Other core skills include: the ability to communicate and manage information effectively and respond to diverse needs of service users and other. Specific mandatory competences have therefore been identified in these areas. Additional credits must also be obtained from the supporting individuals, tactical skills and technical skills sets. 1.1 Qualification Structures Differences between NOMS, NDAQ and Walled Garden Assessment Centres should take note that the structure for this qualification is presented differently on the National Database of Accredited Qualifications (NDAQ) to the structure set out in the NOMS Probation Qualifications Regulatory Framework and also the structure presented on the City & Guilds Walled Garden. The reason for this difference is that there are rules concerning the presentation of qualification structures which apply when we are seeking accreditation for our qualifications and also when presenting qualifications on City & Guilds systems. Please be reassured that this does not interfere with the structure of the original qualification which is set out in the Probation Qualifications Framework.. For the purposes of comparison I have reproduced the structure set out on NDAQ, your original qualification structure and also the qualification structure set out on City & Guilds Walled Garden in order that you can make comparisons for the purposes of funding and registration/certification. 1.2 National Qualifications Database structure Learners must achieve a minimum of 37 credits to achieve this qualification Learners must achieve all the 13 credits from Mandatory Group A They must also achieve the following credits from the sub groups in Mandatory Group B 3 credits from Tactical Skills 3 credits from Supporting Individuals 9 credits from Technical Skills. The remaining 9 credits can be taken from any of the following sub groups in Mandatory Group B Tactical Skills Supporting Individuals Technical Skills Risk Communication/Information 8 8436-30 Level 3 Diploma in Probation Practice

A - Mandatory Credit Value required: Minimum 13. Y/601/5312 - Equality and diversity T/601/2417 - Assess the risk of harm and the need for intervention F/601/2422 - Communicate effectively with people maintaining the security of information B - Mandatory Credit Value required: Minimum 24. C - Tactical Skills Credit Value required: Minimum 3. F/601/2419 - Contribute to the quality of team working T/601/2420 - Develop and sustain effective working with staff in other agencies A/601/2421 - Maintain and develop your own knowledge, skills and competence D - Supporting Individuals Credit Value required: Minimum 3. L/601/2424 - Help individuals address their offending behaviour R/601/2425 - Promote and reinforce positive behavioural goals during relationships with individuals Y/601/2426 - Enable individuals to access services and facilities D/601/2427 - Enable individuals to understand and address their difficulties H/601/2428 - Recognise indications of substance misuse and refer individuals to specialists K/601/2429 - Provide services to those affected by someone else s substance use D/601/2430 - Support individuals who are substance users E - Technical Skills Credit Value required: Minimum 9. 1 - Community Payback H/601/2431 - Conduct an assessment of risk in the workplace K/601/2432 - Assess individuals needs and plan activities M/601/2433 - Prepare, provide and evaluate activities for individuals 2 - Offender Management/Offender Supervision K/601/2432 - Assess individuals needs and plan activities T/601/2434 - Assess individuals offending behaviour and plan provision A/601/2435 - Assess individuals offending behaviour and prepare reports F/601/2436 - Supervise, enforce and review low to medium risk offenders serving sentences in the community J/601/2437 - Plan, monitor and review integrated interventions and support to address the offending behaviour of individuals 3 - Approved Premises K/601/2432 - Assess individuals needs and plan activities M/601/2433 - Prepare, provide and evaluate activities for individuals T/601/2434 - Assess individuals offending behaviour and plan provision J/601/2437 - Plan, monitor and review integrated interventions and support to address the offending behaviour of individuals 8436-30 Level 3 Diploma in Probation Practice 9

4 - Court Work A/601/2435 - Assess individuals offending behaviour and prepare reports L/601/2438 - Provide and obtain information in courts and at formal hearings 5 - Programmes K/601/2432 - Assess individuals needs and plan activities A/601/2435 - Assess individuals offending behaviour and prepare reports R/601/2439 - Deliver accredited programmes 6 - Victims, Survivors and Witnesses L/601/2438 - Provide and obtain information in courts and at formal hearings J/601/2440 - Provide initial support to victims and witnesses L/601/2441 - Assist victims, witnesses and survivors to manage the effects their experience has had on their lives R/601/2442 - Establish and maintain contact with victims throughout the custody and release of offenders 7 - Community Safety Y/601/2443 - Determine the concerns and priorities of communities in relation to safety, social inclusion and the prevention and reduction of crime and anti-social behaviour D/601/2444 - Contribute to developing awareness and community action in relation to crime H/601/2445 - Enable groups, communities and organisations to address issues which affect community safety and social inclusion M/601/2514 - Enable individuals and families to address factors which affect their safety, well- being and social inclusion A/601/2516 - Improve environments and practices to promote community safety and social inclusion 8 - Prison Probation Service Officers M/601/2433 - Prepare, provide and evaluate activities for individuals T/601/2434 - Assess individuals offending behaviour and plan provision J/601/2437 - Plan, monitor and review integrated interventions and support to address the offending behaviour of individuals F - Risk Y/601/1163 - Contribute to the protection of individuals from abuse T/601/1168 - Contribute to the prevention and management of abusive and aggressive behaviour L/601/1175 - Assess and act upon immediate risk of danger to substance users G - Communication/Information J/601/2423 - Process information relating to individuals offending behaviour 10 8436-30 Level 3 Diploma in Probation Practice

1.3 NOMS Probation Qualifications Framework-Diploma in Probation Practice level 3 vi Programmes EA3 EC6 ED4 v GE1 AB1 GB3 Courtwork DA1 EA3 iv EA2 Victims, Survivors & Witnesses BE2 BE3 DA1 DE4 Community Safety BA2 BA5 BA13 BA14 BC1 GE11 GE1 AE1 iii GC7 ii GC4 GC4 GC2 GE2 i AA1 GC1 AC1 GA1 Approved Premises EA1 EC6 ED1 GJ1 Offender Management/ Offender Supervision EA1 EA3 EB1 EC6 ED1 GE8 AD1 Prison PSOs EA1 ED1 GJ1 EC7 Community Payback F4 EC6 GJ1 EC1 i Diversity iii Tactical skills v Supporting individuals ii Risk, protecting individuals iv Communication,information vi Technical skills 8436-30 Level 3 Diploma in Probation Practice 11

Key Unit(s) to be selected from each section according to Rules of Combination Total credits to equal a minimum of 37credits Those in bold are mandatory (M) units At least one unit must be selected from each of the skills sets -Diversity, Risk, Tactical, Communication and Support individuals and 3 units from Technical skills. Other units to be selected from any skills set until a minimum of 37 credits is obtained. Units selected will include the 3 Mandatory units. Diversity Credit Level AA1 Promote equality and value diversity (M) 6 3 Risk GC1 Contribute to the protection of individuals from abuse 3 3 GC4 Assess risk of harm and the need for intervention (M) 4 3 GC7 Contribute to the prevention and management of abusive and aggressive behaviour 4 3 GE2 Assess and act upon immediate risk of danger to substance users Tactical Skills 3 3 AC1 Contribute to the quality of team working 3 3 AD1 AE1 Develop and sustain effective working with staff in other agencies Maintain and develop your own knowledge, skills and competence Communication,information 3 3 3 3 AB1 Communicate effectively with people (M) 3 3 EA2 Process information relating to individuals offending behaviour 3 3 Supporting Individuals EC1 Help individuals address their offending behaviour 3 3 EC7 Reinforce positive behavioural goals during relationships with 3 3 individuals GA1 Enable individuals to find out about and use services and 3 3 facilities GB3 Enable individuals to understand and address their difficulties 3 3 GE1 Recognise indications of substance misuse and refer individuals to specialists 3 3 Credit Level 12 8436-30 Level 3 Diploma in Probation Practice Version 1.1

GE8 GE11 Provide services to those affected by someone else s substance misuse Support individuals who are substance misusers Technical Skills 3 3 3 3 Community Payback AF4 Conduct an assessment of risk in the workplace 3 3 EC6 Assess individuals needs and plan agreed activities 4 3 GJ1 Provide and evaluate agreed activities for individuals 4 3 Offender management/ Offender supervision EA1 Assess individuals offending behaviour and plan provision 4 3 EA3 Assess individuals offending behaviour and prepare reports 4 3 EB1 Supervise, enforce and review low to medium risk offenders serving sentence in the community 5 3 EC6 Assess individuals needs and plan agreed activities 4 3 ED1 Plan, monitor & review integrated packages of interventions & support to address individuals offending behaviour Approved Premises 4 3 EA1 Assess individuals offending behaviour and plan provision 4 3 EC6 Assess individuals needs and plan agreed activities 4 3 ED1 Plan, monitor and review integrated packages of interventions and support to address individuals offending behaviour 4 3 GJ1 Provide and evaluate agreed activities for individuals 4 3 Court Work DA1 Provide and obtain information at courts and formal hearings 3 3 EA3 Assess individual offending behaviour and prepare reports 4 3 8436-30 Level 3 Diploma in Probation Practice Version 1.1 13

Credit Level Programmes EA3 Assess individuals offending behaviour and prepare reports 4 3 EC6 Assess individuals needs and plan agreed activities 4 3 ED4 Deliver accredited programmes 6 4 BE2 BE3 DA1 DE4 BA2 BA5 BA13 BA14 BC1 EA1 ED1 GJ1 Victims, Survivors Witnesses Provide initial support to victims, survivors and witnesses and assess their needs for further support Assist victims, survivors and witnesses to manage the effects which their experience has had on their lives. Provide and obtain information at courts and formal hearings Offer, establish and maintain contact with victims to inform and update them on the progress of the offenders through custodial sentences and seek their views on release plans. Community Safety Determine the concerns and priorities of communities in relation to safety, social inclusion, and the prevention and reduction of crime and anti- social behaviour. Contribute to developing awareness and community action in relation to crime Enable groups, communities and organisations to address issues which affect community safety and social inclusion Enable individuals and families to address factors which affect their safety, well- being and social inclusion Improve environments and practices to promote community safety and social inclusion Prison PSOs Assess individuals offending behaviour and plan provision Plan, monitor and review integrated packages of interventions and support to address individuals offending behaviour Provide and evaluate agreed activities for individuals 3 3 3 4 3 3 3 3 3 3 3 3 3 3 3 3 4 4 4 3 4 3 4 3 14 8436-30 Level 3 Diploma in Probation Practice Version 1.1

1.4 City & Guilds Catalogue structure Rules for achievement of qualification 13 credits from (001-002, 028) Plus minimum 3 credits from (003-005) Plus minimum 3 credits from (020, 022, 025-026, 030, 032, 033) Plus minimum 9 credits from (006-016, 018-019, 021, 023-024, 034) Plus additional 9 credits from (003-027, 029-034) City & Guilds Catalogue No Probation No Title Skills Set 001 AA1 Promote equality and value diversity (M) Diversity 002 AB1 Communicate effectively with people maintaining the security of information (M) Communication/ Information 003 AC1 Contribute to the quality of team working Tactical skills 004 AD1 Develop and sustain effective working with staff in other agencies Tactical Skills 005 AE1 Maintain and develop your own knowledge, skills and competence Tactical Skills 006 AF4 Conduct an assessment of risk in the workplace Technical skills: Community Payback 007 BA2 Determine the concerns and priorities of communities in relation to safety, social inclusion, and the prevention and reduction of crime and anti- social behaviour. 008 BA5 Contribute to developing awareness and community action in relation to crime Technical skills: Community Safety Technical skills: Community Safety 009 BA13 Enable groups, communities and organisations to address issues which affect community safety and social inclusion Technical skills: Community Safety 010 BA14 Enable individuals and families to address factors which affect their safety, well- being and social inclusion Technical skills: Community Safety 8436-30 Level 3 Diploma in Probation Practice Version 1.1 15

011 BC1 Improve environments and practices to promote community safety and social inclusion Technical skills: Community Safety 012 BE2 Provide initial support to victims, survivors and witnesses and assess their needs for further support 013 BE3 Assist victims, survivors and witnesses to manage the effects which their experience has had on their lives. 014 DA1 Provide and obtain information at courts and formal hearings Technical skills Victims, Survivors Witnesses Technical skills Victims, Survivors Witnesses Technical skills: Court Work 015 DE4 Offer, establish and maintain contact with victims to inform and update them on the progress of the offenders through custodial sentences and seek their views on release plans. 016 EA1 Assess individuals offending behaviour and plan provision Technical skills: Victims, Survivors Witnesses Technical skills: Prison PSOs 017 EA2 Process information relating to individuals offending behaviour Communication/info rmation 018 EA3 Assess individuals offending behaviour and prepare reports 019 EB1 Supervise, enforce and review low to medium risk offenders serving sentence in the community 020 EC1 Help individuals address their offending behaviour Technical skills Offending management/offen der supervision Court work Technical skills Offending management/offen der supervision Supporting Individuals 021 EC6 Assess individuals needs and plan agreed activities Technical skills Offending management/offen der supervision Approved Premises Programmes 022 EC7 Reinforce positive behavioural goals during relationships with individuals Supporting Individuals 16 8436-30 Level 3 Diploma in Probation Practice Version 1.1

023 ED1 Plan, monitor and review integrated packages of interventions and support to address individuals offending behaviour Technical skills Offending management/offen der supervision Approved Premises Prison PSOs 024 ED4 Deliver accredited programmes Technical skills: Programmes 025 GA1 Enable individuals to find out about and use services and facilities Supporting Individuals 026 GB3 Enable individuals to understand and address their difficulties Supporting Individuals 027 GC1 Contribute to the protection of individuals from abuse Risk 028 GC4 Assess risk of harm and the need for intervention (M) Risk 029 GC7 Contribute to the prevention and management of abusive and aggressive behaviour Risk 030 GE1 Recognise indications of substance misuse and refer individuals to specialists Supporting individuals 031 GE2 Assess and act upon immediate risk of danger to substance users Risk 032 GE8 Provide services to those affected by someone else s substance misuse Supporting individuals 033 GE11 Support individuals who are substance misusers Supporting individuals 034 GJ1 Provide and evaluate agreed activities for individuals Technical skills: Community payback Approved premises Prison PSO s 1.5 Opportunities for progression There are a wide variety of qualifications which candidates can progress onto after completing this qualification. For further information please visit the City and Guilds website at www.cityandguilds.com. 8436-30 Level 3 Diploma in Probation Practice Version 1.1 17

1.6 Qualification support materials City & Guilds also provides the following publications and resources specifically for this qualification: Description Community & Society Guidance updates fast track approval forms/generic fast track approval form How to access Justice & Security pages at City and Guilds website www.cityandguilds.com Justice & Security pages at City and Guilds website www.cityandguilds.com 18 8436-30 Level 3 Diploma in Probation Practice Version 1.1

2 Centre requirements This section outlines the approval processes for Centres to offer this qualification and any resources that Centres will need in place to offer the qualifications including qualification-specific requirements for Centre staff. Centres already offering City & Guilds qualifications in this subject area Centres approved to offer the qualification(s) Level 3 & 4 NVQs in Community Justice: Work with Offending Behaviour may apply for approval for the new Level 3 and 5 Diploma in Probation Practice using the fast track approval form, available from the City & Guilds website. Centres may apply to offer the new qualification using the fast track form providing there have been no changes to the way the qualifications are delivered, and if they meet all of the approval criteria specified in the fast track form guidance notes. Fast track approval is available for 12 months from the launch of the qualification. After this time, the qualification is subject to the standard Qualification Approval Process. It is the centre s responsibility to check that fast track approval is still current at the time of application. 2.1 Resource requirements The following information is taken from Assessment Strategy for Community Justice competence based qualifications in the QCF by Skills for Justice, March 2010. This document contains the overarching principles of the assessment of these qualifications within the QCF. NB: Assessment Centres who deliver this qualification to probation practitioners and learners under Service Level Agreements with Probation Trusts or other Providers of Probation Services will also be governed by the Probation Qualifications Regulatory Framework and specifically the Vocational Qualifications Code of Practice This is additional to the awarding body requirements and is owned and imposed by the National Offender Management Service and not City and Guilds. This document may be viewed by clicking on one of the following links http://www.probationtraining-midlandsconsortium.org.uk/officer/index.html http://www.probation-northwest.co.uk/index.html http://npsintranet.probation.gsi.gov.uk/index/support_service/training_and_development. html Assessors All assessors must: 1. be qualified as an Assessor (A1) or have been trained to assess through a programme that meets the requirements of the Assessor training authorised and monitored by an Awarding Organisation (although not necessarily leading to A1). Where Centres use trained assessors they must provide evidence of the training undertaken to Awarding Organisations. 2. have the role of assessor identified within their role profile, where assessment forms part of an individual s role 3. be occupationally competent in the unit they are assessing. This means that each assessor must, according to current sector practice, be competent in the functions covered by the units they are assessing. They will have gained their occupational competence working 8436-30 Level 3 Diploma in Probation Practice Version 1.1 19

within the Justice Sector or within an appropriate occupational sector. They are not required to occupy a position in the organisation more senior than that of the candidate they are assessing. Centres must be alert to the risks that all such arrangements could present and ensure that sufficient quality controls are in place through the internal verification process to minimise the possibility of collusion between candidates and assessors. Assessors must be able to demonstrate consistent application of the skills and the current supporting knowledge and understanding in the context of a recent role directly related to the units they are assessing as a practitioner, trainer or manager. 4. be familiar with the units that relate to the qualification and must be able to interpret and make judgements on current working practices and technologies within the area of work 5. maintain their occupational competence by either actively engaging in continuous professional development activities or by performing the operational role as part of their regular responsibilities in order to keep up-to-date with developments relating to the changes taking place in the Justice sector. Internal verifiers All Internal verifiers must: 1. be either qualified as a Verifier (V1) or have been trained to perform the function of verification through a programme that meets the requirements of any V1 training authorised and monitored by an Awarding Organisation (although not necessarily leading to V1). Where Centres use trained Verifiers, they must provide evidence of the training undertaken to Awarding Organisations 2. be occupationally knowledgeable across the range of units for which they are responsible prior to commencing the role. Due to the risk critical nature of the work and the legal implications of the assessment process, Internal Verifiers must understand the nature and context of the assessors work and that of their candidates. IVs must also sample the assessment process and resolve differences and conflicts on assessment decisions. 3. ensure that assessment has been carried out by persons who are occupationally competent within the area they are assessing. 4. maintain their occupational knowledge by actively engaging in continuous professional development activities in order to keep up-to-date with developments relating to the changes taking place in the Justice sector. 5. have an appropriate induction to qualifications and the standards that they are verifying provided to them by the Centre, and have access to ongoing training and updating on current issues relevant to these qualifications. Information on the induction and continuing professional development of internal verifiers must be made available to the external verifier. Continuing professional development (CPD) Centres are expected to support their staff in ensuring that their knowledge remains current of the occupational area and of best practice in delivery, mentoring, training, assessment and verification, and that it takes account of any national or legislative developments. 2.2 Candidate entry requirements Candidates should not be entered for a qualification of the same type, content and level as that of a qualification they already hold. Age restrictions This qualification is not approved for use by candidates under the age of 18, and City & Guilds cannot accept any registrations for candidates in this age group. 20 8436-30 Level 3 Diploma in Probation Practice Version 1.1

3 Course design and delivery 3.1 Initial assessment and induction Centres will need to make an initial assessment of each candidate prior to the start of their programme to ensure they are entered for an appropriate type and level of qualification. The initial assessment should identify: any specific training needs the candidate has, and the support and guidance they may require when working towards their qualification. This is sometimes referred to as diagnostic testing. any units the candidate has already completed, or credit they have accumulated which is relevant to the qualification[s] they are about to begin. City & Guilds recommends that centres provide an induction programme to ensure the candidate fully understands the requirements of the qualification[s] they will work towards, their responsibilities as a candidate, and the responsibilities of the centre. It may be helpful to record the information on a learning contract. 3.2 Recommended delivery strategies Centre staff should familiarise themselves with the structure, content and assessment requirements of the qualification before designing a course programme. Centres may design course programmes of study in any way which: best meets the needs and capabilities of their candidates satisfies the requirements of the qualification. When designing and delivering the course programme, centres might wish to incorporate other teaching and learning that is not assessed as part of the qualification. This might include the following: literacy, language and/or numeracy personal learning and thinking personal and social development employability Where applicable, this could involve enabling the candidate to access relevant qualifications covering these skills. 8436-30 Level 3 Diploma in Probation Practice Version 1.1 21

4 Assessment 4.1 General guidance regarding assessment of this qualification (including simulation) The following information is taken from Assessment Strategy for Community Justice competence based qualifications in the QCF by Skills for Justice, March 2010. This document contains the overarching principles of the assessment of these qualifications within the QCF. Skills for Justice believes that direct observation in the workplace by a competent assessor (as outlined in Section 6.1) is always to be preferred. Workplace assessment is any real community justice situation where a candidate demonstrates their competence against a unit or units and does this entirely without intervention from a tutor, supervisor or fellow member of staff (for example, candidates can provide evidence of competence during their tutor period - provided that the activities are completed without the intervention of their tutor, supervisor or fellow members of staff). Skills for Justice recognises that there are alternative evidence sources which may be used where direct observation is not possible or practical e.g. work products, records, reflective accounts, professional discussion, simulations etc. Where other forms of evidence are used the Assessor is responsible for making the final judgement in terms of the candidate meeting the evidence requirements for the unit. Scenario/simulation based assessment of knowledge and understanding may take place in a different environment, for example, in a training and development centre or another environment, which is not the immediate workplace. Scenarios/simulations can be used when: there are limited opportunities to demonstrate competence in the workplace against all of the learning outcomes or that the length of time for opportunities to arise is considered too long. scenarios/simulations would provide a more consistent demonstration of competence it would enable candidates to be assessed in more difficult circumstances than is likely to happen day to day The use of scenarios/simulations cannot be used to cover all of the workplace assessment requirements. They should only supplement when necessary for the reasons listed above. Where simulations are used, the methodology should have previously been agreed as part of the ongoing quality assurance by the Awarding Organisation 4.2 Summary of assessment methods For this qualification, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness 22 8436-30 Level 3 Diploma in Probation Practice Version 1.1

Other methods may also be used at the discretion of the assessor. NB: The evidence and assessment records must be presented in an accessible format for the purpose of internal and external verification. 4.3 Time constraints There are no time constraints attached to this qualification, apart from the last registration and certification dates attached to this qualification. Centres should also be aware of the candidates period of registration when making registrations and claiming certifications on the City and Guilds Walled Garden. 4.4 Recording forms Candidates and centres may decide to use a paper-based or electronic method of recording evidence. City & Guilds endorses several eportfolio systems. Further details are available at: www.cityandguilds.com/eportfolios. City & Guilds has developed a set of Recording forms including examples of completed forms, for new and existing centres to use as appropriate. N/SVQ Recording forms are available on the City & Guilds website. Although it is expected that new centres will use these forms, centres may devise or customise alternative forms, which must be approved for use by the external verifier, before they are used by candidates and assessors at the centre. Amendable (MS Word) versions of the forms are available on the City & Guilds website. 8436-30 Level 3 Diploma in Probation Practice Version 1.1 23

5 Units Availability of units The units for this qualification follow. The learning outcomes and assessment criteria are also viewable on the National Database of Accredited Qualifications (NDAQ) www.accreditedqualifications.org.uk Structure of units The units in this qualification are written in a standard format and comprise the following: City & Guilds reference number Title Level Credit value National Qualifications Database number Unit aim Learning outcomes which are comprised of a number of assessment criteria Guided Learning Hours Relationship to NOS, other qualifications and frameworks Unit accreditation number Support of the unit by a sector or other appropriate body Assessment 24 8436-30 Level 3 Diploma in Probation Practice Version 1.1

Unit 001 Equality and Diversity (AA1) Level: 3 Credit value: 6 NDAQ number: Y/601/5312 Unit aim To develop understanding of the promotion of equality and diversity with regards to learners, the organisation and the sector. Learning outcomes There are five learning outcomes to this unit. The learner will be able to: 1. Understand the key features of a culture which promotes equality and values diversity. 2. Understand the importance of the promotion of equality and valuing of diversity for effective work in the sector 3. Understand and demonstrate behaviour appropriate to the promotion of equality and valuing of diversity 4. Understand how to actively help others in the promotion of equality and valuing of diversity 5. Understand how to review own contribution to promoting equality and valuing diversity Guided learning hours It is recommended that 30 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to AA1. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor. 8436-30 Level 3 Diploma in Probation Practice Version 1.1 25

Unit 001 Outcome 1 Equality and Diversity (AA1) Understand the key features of a culture which promotes equality and values diversity. 1.1 Explain the meaning and benefits of diversity and the promotion of equality 1.2 Explain forms of inequality and discrimination and their impact on individuals, communities and society 1.3 Identify and outline the relevant legislation, employment regulations and policies and codes of practice relevant to the promotion of equality and valuing of diversity 26 8436-30 Level 3 Diploma in Probation Practice Version 1.1

Unit 001 Outcome 2 Equality and Diversity (AA1) Understand the importance of the promotion of equality and valuing of diversity for effective work in the sector 2.1 Explain how the promotion of equality and diversity can protect people from risk of harm 2.2 Explain action taken to value individuals and its impact 2.3 Explain good practice in providing individuals with information 8436-30 Level 3 Diploma in Probation Practice Version 1.1 27

Unit 001 Outcome 3 Equality and Diversity (AA1) Understand and demonstrate behaviour appropriate to the promotion of equality and valuing of diversity 3.1 Explain and demonstrate ways of communication and behaviour which support equality and diversity 3.2 Explain impact of own behaviour on individuals and their experience of the organisation s culture and approach 3.3 Explain how own behaviour can impact on own organisation s culture 3.4 Explain how working with other agencies can promote diversity 28 8436-30 Level 3 Diploma in Probation Practice Version 1.1

Unit 001 Outcome 4 Equality and Diversity (AA1) Understand how to actively help others in the promotion of equality and valuing of diversity 4.1 Describe actions by individuals which can undermine equality and diversity and review strategies for dealing with these effectively 4.2 Explain strategies for dealing with systems and structures which do not promote equality and diversity 8436-30 Level 3 Diploma in Probation Practice Version 1.1 29

Unit 001 Outcome 5 Equality and Diversity (AA1) Understand how to review own contribution to promoting equality and valuing diversity 5.1 Identify own strengths and areas for development in promoting equality and valuing diversity, using reflection and feedback from individuals 5.2 Identify and use appropriate sources for support in promoting equality and valuing diversity, explaining why this is necessary 30 8436-30 Level 3 Diploma in Probation Practice Version 1.1

Unit 002 Communicate effectively with people maintaining the security of information (AB1) Level: 3 Credit value: 3 NDAQ number: F/601/2422 Unit aim This unit is about communicating effectively with people orally, in writing, using electronic and/or telecommunication and using non-verbal forms of communication. The term people is used broadly to cover any child, adult, group, community or agency that workers come into contact with, either directly or indirectly. It includes members of the public, individuals who are clients of the justice sector, and colleagues in the workplace. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Understand how to communicate with people 2. Understand how to maintain the security of information in communications with people 3. Be able to communicate with people Guided learning hours It is recommended that 15 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to AB1. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor. 8436-30 Level 3 Diploma in Probation Practice Version 1.1 31

Unit 002 Outcome 1 Communicate effectively with people maintaining the security of information (AB1) Understand how to communicate with people 1.1 Identify the legislation, organisational policies and procedures that apply to communicating with people 1.2 Explain the features of effective communication 1.3 Describe techniques for overcoming barriers to effective communication, (including those that are personal, environmental and social) 32 8436-30 Level 3 Diploma in Probation Practice Version 1.1

Unit 002 Outcome 2 Communicate effectively with people maintaining the security of information (AB1) Understand how to maintain the security of information in communications with people 2.1 Identify the legislation, organisational policies and procedures that apply to the security and management of information 2.2 Identify types of information that might be sensitive and/or confidential 2.3 Describe the appropriate precautions to be taken when communicating confidential and/or sensitive information 2.4 Explain the reasons for alerting an appropriate person when issues arise about the handling of / misuse of information 8436-30 Level 3 Diploma in Probation Practice Version 1.1 33

Unit 002 Outcome 3 Communicate effectively with people maintaining the security of information (AB1) Be able to communicate with people 3.1 Identify and use four different methods of communication which meet the different needs of people 3.2 Identify and use different methods to reduce any barriers to effective communication 3.3 Explain precautions necessary when communicating sensitive and/or confidential information 3.4 Explain support available when experiencing difficulties in communicating. 34 8436-30 Level 3 Diploma in Probation Practice Version 1.1

Unit 003 Contribute to the quality of team working (AC1) Level: 3 Credit value: 3 NDAQ number: F/601/2419 Unit aim This unit is about contributing to the quality of team working. The learner must contribute to the ongoing work of the team and also the development of the team so that it can improve its effectiveness and respond to changes in legislation, policies and practice. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Know and understand the principles that underpin effective team working 2. Be able to contribute to effective team working 3. Be able to contribute to the development of team working Guided learning hours It is recommended that 15 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to AC1. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor. 8436-30 Level 3 Diploma in Probation Practice Version 1.1 35

Unit 003 Outcome 1 Contribute to the quality of team working (AC1) Know and understand the principles that underpin effective team working 1.1 Explain why effective team working is important 1.2 Describe the nature and limits of own role and how it relates to the work of others in the team and the wider organisation 1.3 Explain the importance of working within the limits of own competence, responsibility and accountability 1.4 Identify the factors that can contribute to effective team working 1.5 Identify the factors that can hinder effective team working and ways of addressing them 1.6 Explain why it is important to contribute to the review and evaluation of the team s work and to any changes that are made as a result 1.7 Identify relevant legislation, organisational policies and procedures and explain the impact they have on team working 36 8436-30 Level 3 Diploma in Probation Practice Version 1.1

Unit 003 Outcome 2 Contribute to the quality of team working (AC1) Be able to contribute to effective team working 2.1 Organise own work to meet agreed team priorities 2.2 Use and maintain resources efficiently and effectively 2.3 Contribute to effective team working by communicating effectively, maintaining good working relationships, offering support, and dealing constructively with any issues that arise 2.4 Review and evaluate the team s work in conjunction with other team members 2.5 Monitor the quality of work and alert others to quality issues 8436-30 Level 3 Diploma in Probation Practice Version 1.1 37

Unit 003 Outcome 3 Contribute to the quality of team working (AC1) Be able to contribute to the development of team working 3.1 Identify constructive ways in which own work and that of the team can be improved 3.2 Inform the relevant people promptly about any issues affecting team working and service effectiveness 3.3 Identify, in discussion with the team, any changes that need to be made and how these will be done 3.4 Make agreed changes to own work in a constructive and timely manner 3.5 Seek appropriate support when unsure about how to change own practice 38 8436-30 Level 3 Diploma in Probation Practice Version 1.1

Unit 004 Develop and sustain effective working with staff from other agencies (AD1) Level: 3 Credit value: 3 NDAQ number: T/601/2420 Unit aim This unit is about developing and sustaining effective working relationships with staff in other agencies. Learning outcomes There are three learning outcomes to this unit. The learner will be able to: 1. Know and understand relevant legal and organisational requirements 2. Understand the principles of effective working relationship with other agencies 3. Be able to develop and sustain effective working relationships with staff in other agencies Guided learning hours It is recommended that 15 hours should be allocated for this unit, although patterns of delivery are likely to vary. Details of the relationship between the unit and relevant national standards (if appropriate) This unit is linked to AD1. Support of the unit by a sector or other appropriate body (if required) This unit is endorsed by Skills for Justice. Assessment For this unit, candidates will be assessed by an assessor using a combination of the following methods Assessor observation Professional discussion Expert witness Other methods may also be used at the discretion of the assessor. 8436-30 Level 3 Diploma in Probation Practice Version 1.1 39