Database Officer RECRUITMENT PACK - April 2018
DATABASE OFFICER 25,000-28,820 Full Time - St Albans (relocating to Hatfield) Thank you for your interest in Crohn s and Colitis UK. We are the leading UK charity in the battle against Crohn s Disease and Ulcerative Colitis (collectively known as Inflammatory Bowel Disease or IBD). Our purpose is to improve the lives for everyone affected by these diseases. Crohns and Colitis are lifelong and debilitating conditions that affect over 300,000 people in the UK with nearly half of those being diagnosed each year under the age of 29. Our work covers a broad range of activities designed to achieve a better quality of life, improve support and services and, ultimately, find a cure. We have a membership of 35,000 and a similar number of supporters and fundraisers, and it is crucial that we are able to respond to their needs - to keep them up to date with developments in research or health services, for example - and of course to thank them for their support. We are in the process of changing the way in which we manage data and in particular the replacement of our SRM system. We are now looking for a capable and committed Database Administrator to help us maintain our database, provide opportunities for improvements in the way we hold and use data, in particular in the area of financial and management reporting. The SRM system supports the entire organisation, so you will have the opportunity to work with a wide variety of teams, and you will be overseeing the database and development issues. You will also have a key role in coordinating the charity s drive to develop a gold standard SRM, working across the charity, the software house, and IT support. We are a values-led organisation with a supportive, can do and friendly working culture. We are based in Hertfordshire so we are easily accessible by road and rail. We offer highly valued on-site free car parking, along with a range of other employee benefits. Our Commitment to Equality, Diversity and Inclusion: As a charity we are committed to equality, diversity and inclusion and we do not accept discrimination of any kind. We are keen to recruit colleagues with a range of experience, regardless of age, disability, gender, gender re-assignment, race, religion or belief, sexual orientation, marital or civil partnership status or maternity status. Living Our Values: As an organisation, we work with shared values of Ambitious, Compassionate and Stronger Together. In our recruitment and selection processes, we will seek to ensure that we demonstrate Our Values. To apply for this role, please send a copy of your CV and a supporting letter that provides evidence and examples of how you meet the criteria of the person specification, and what you feel you would bring to this role. If you have questions or would like to have a conversation before formally applying please contact Sam Afhim (Director of Income Generation) on 01727 83 00 38. We very much look forward to hearing from you.
ABOUT US Our Vision Improved lives today. A world free from Crohn's and Colitis tomorrow. Our Mission We break taboos. We drive pioneering research. We support and bring people together. We campaign to improve lives. We are leading the fight against Crohn's and Colitis. Our Values As a charity we work to an ethos of share values. These are: We are ambitious We are compassionate We are stronger together What we do We lead the battle against Crohn s Disease and Ulcerative Colitis and we won t stop until we ve won. Crohn s and Colitis UK is the leading UK charity in the battle against Crohn s Disease and Ulcerative Colitis. We are fighting to achieve a better quality of life for the 300,000 people in the UK suffering physically and emotionally from these and other forms of Inflammatory Bowel Disease (IBD). Ultimately, we want to find a cure. For more than 35 years, we ve been working with and for patients and their families, the nurses, doctors, and all those that work in healthcare that treat them, and the policymakers who can bring about change. We provide high quality information and support to enable people to manage their conditions. We believe people living with Crohn s and Colitis should be able to live their lives to the fullest. We work with the UK health sector to improve diagnosis, treatment and management of IBD. We want everyone with the conditions to have access to the best specialist services. We support life-changing research to increase knowledge of the causes and the best treatments for Crohn s and Colitis. We want to improve lives now, and lead the mission to find a cure. We campaign vigorously alongside the IBD community and our partners for more knowledge, better services and more support for our ongoing fight against IBD. Join our fight against Inflammatory Bowel Disease. Further information www.crohnsandcolitis.org.uk
JOB DESCRIPTION Database Officer Grade: D Reporting to: Database Manager Overall purpose To maintain and develop Crohns and Colitis UK s Stakeholder Relationship Manager (SRM) system and related processes, including all aspects of the supporter database with support of Database Manager Key Responsibilities 1. Maintaining the SRM function at Crohn s and Colitis UK. Including supporting all users with the following tasks: Work with the database Manager to maintain and develop the SRM. Work across the charity to ensure that the SRM is accurate at all times. Create and provide data reports to internal stakeholders to help the charity consistently measure effectiveness across its operational plan. Support the generation of data needed to deliver external communications activities including direct marketing, membership and volunteering activities. Support the Database Manager to ensure staff adhere to SRM policies and procedures, including data handling, data protection guidelines and the new GDPR guidelines. Monitor SRM requests to ensure that issues are recorded, reported and actioned in a timely manner. Be one of two key contact points with our SRM vendor. Identify and document learning opportunities and process improvements so we continuously learn and improve. Provide hands on training for colleagues in the use of SRM Identify, review and document improvements and updates to policies and procedures. 2. SRM Improvements Perform administrative tasks required to support project SPOT (Single Point Of Truth CRM). 3. IT Support Support the Office Manager and Database Manager in providing internal IT support. Be a key liaison point with our external ICT and telephony support provider. The purpose of this job description is to focus attention on the most important aspects of the jobholder s role. It is not intended to be a complete list of the duties; therefore it is to be expected that the day to day performance of the job will include tasks not listed above. The list of duties for which the jobholder is responsible may reasonably be varied or added to at the discretion of the charity.
PERSON SPECIFICATION Skills, Knowledge & Experience Experience Experience of maintaining a customer relationship database, extracting data and generating management information Ability to understand data structures and process flow Proficiency in MS Excel, MS Access and SQL Skills Attention to detail Commitment to continuous improvement High level of personal organization Comfortable working across functions, and ability to build relationships Analytical in approach, and prepared to challenge existing models Attitudes Calm, consistent and flexible approach to work. A commitment to the principles and objectives of Crohn s and Colitis UK, being able to represent the Charity professionally both internally and externally. A commitment to working together to achieve a desired outcome
BENEFITS Salary A competitive salary that is reviewed annually. Our annual salary review takes into account a number of factors, including an individual s contribution and performance against objectives. New recruits are automatically enrolled into our Group Personal Pension Plan. We offer two levels of contribution: Employer contribution% of basic annual salary Length of pension membership Employee Contribution% of basic annual salary 5% On joining the scheme 3% 8% After 6 months the member can choose to move up to this band or stay on the initial rates 5% Hours of work The standard working week at Crohn s and Colitis UK is 35 hours, start, and finish times can be agreed between the employee and their manager. In addition, a number of roles are undertaken on a part-time basis. Holiday entitlement The basic holiday entitlement is 25 days leave per year, increasing by one day for each year s service up to a maximum of 5 days, giving a total of 30 days in addition the 8 bank holiday days. The holiday year runs from January to December each year. Family friendly policies We have a range of flexible family friendly policies to support our employees with a healthy work-life balance these include: enhanced maternity and paternity leave and shared parental leave salary sacrifice childcare vouchers the right to apply for flexible working Your development Crohn s and Colitis UK is committed to the training and development of its employees. We have a performance review and development scheme designed to help all staff to develop in their roles. Financial support and/or study leave may be offered to individuals who are studying for professional qualifications. Season ticket loans We appreciate that travel to and from work can be expensive and that buying annual tickets can mean savings for our employees. We therefore offer an interest free loan for season tickets, repaid directly from salary each month. Our office Our informal, open plan office space has been designed to create a vibrant and productive workspace for all our staff. Our office is less than a 20-minute train ride from London St Pancras followed by a short five minute walk from the station. A free secure entry-controlled car park is available to staff members, along with cycle racks for the more energetic. We will be relocating to Hatfield (AL 10) mid July 2018.
HOW TO APPLY To apply, please email your CV and supporting statement along with our equal opportunity monitoring form to jobs@crohnsandcolitis.org.uk ensuring that your application fully addresses the criteria outlined in the job description and person specification. Your covering letter should say why you are interested in this role and address the criteria outlined in person specification. Alternatively, post your application to: Della McDonagh HR Crohns and Colitis UK 45 Grosvenor Road St Albans AL1 3AW Closing date for applications: Monday 30 April 2018 (9:00 am) First interview: Week commencing Monday 7 May 2018
Charity registered in England and Wales Number 1117148, Scotland Number SC038632. A company limited Charity registered in England and Wales Number 1117148, Scotland Number SC038632. A company limited by guarantee in England: Company number 5973370.