Comply with workplace health and safety requirements in a retail environment

Similar documents
Process customer orders for goods in a retail environment

Manage the prevention of wastage and loss in a retail environment

Produce staffing schedules to help a retail team to achieve its targets

Maintain the availability of goods on display in a retail environment to promote sales

Health and safety procedures in the workplace

Health and safety risk assessment in your team

Supervise reception services

Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector

Principles of customer relationships

Improve the customer relationship

Promote equality, diversity and inclusion in the workplace

Process information about customers

Supervise food service

Develop a social media strategy for customer service

Deliver customer service

Administer finance UBU93 R/506/1890 VRQ. Learner name: Learner number:

Administer the recruitment and selection process

Supervise functions UT31007 T/502/9563. Learner name: Learner number:

Understand the legal context of business

Understand working in a customer service environment

Principles of maintaining customer service through effective handover

Understand the opportunities and risks in running a business

Safe learning in the workplace

Understanding the challenges and risks of starting a new business

Support equality and diversity in active leisure and recreation

Exploring the hair and beauty sector

Demonstrate understanding of customer service management

Participating in a vocational taster

Manage own resources and professional development

Manage customer service performance

Customer service skills

Make customer service environmentally friendly and sustainable

Review the quality of customer service

Plait and twist hair using basic techniques

Creatively cut hair using a combination of techniques

Planning an enterprise activity

Demonstrate understanding of customer service

Recognise and deal with customer queries, requests and problems

Contribute to the planning, implementation and evaluation of promotional activities

Understanding the control, handling and replenishment of stock in a retail business

Principles of providing a counter and takeaway service

Promote additional services or products to customers

Management of health, safety and security in the salon

Use customer service as a competitive tool

Creatively cut hair using a combination of barbering techniques

Customer service in the sport and active leisure industry

Cut men s hair using basic techniques

Understanding the employing organisation

Apply risk assessment to customer service

Introduction to clinic services and business awareness for complementary therapies

Build and maintain effective customer relations

Monitor procedures to safely control work operations

Business practice for complementary therapies

Provide information and advice to customers in a salon environment

Valuing customers UV21462 A/600/7798 VRQ. Learner name: Learner number:

Work productively with colleagues and stakeholders

Adapt your behaviour to give a good customer service impression

Plait and twist hair

Maintain housekeeping supplies

Preparing for the mentoring role

Process customer service complaints

Understanding customer service in the retail sector

Understanding how a retail business maintains health and safety on its premises

Create basic outlines and detailing in hair

Understanding the handling of customer payments in a retail business

Supervision of operations in the hospitality industry

Give customers a positive impression of yourself and your organisation

Understanding employment rights and responsibilities

Principles of preparing and clearing areas for table service

Prepare and finish nail overlays using electric files

Fulfill salon reception duties

Remove hair extensions (African type hair)

Carry out nail art services

Plait and twist hair using basic techniques

VTCT Level 1 Award in Understanding Personal Finance

VTCT Level 2 Certificate in Retail Skills

Perm and neutralise hair

Perm and neutralise hair

VTCT Level 1 Award in Volunteering

VTCT Level 2 Award in Understanding Personal Finance

VTCT Level 4 Diploma in Advanced Techniques and Management Practice in Hairdressing

VTCT Level 2 Certificate in Driving Goods Vehicles (QCF) - Van Pathway

Principles of leading a team in the hospitality industry

Provide threading services

UG31G20 Ensure responsibility for actions to reduce risks to health and safety

VTCT Level 2 Award in Equality and Diversity

Introduction to foreign currency handling

VTCT Level 2 NVQ Certificate in Customer Service (QCF)

UV31173 Supervise food and beverage service

VTCT Level 3 NVQ Diploma in Barbering

VTCT Level 3 NVQ Diploma in Customer Service (QCF)

UV21156 Principles of promoting additional services or products to customers

Qualification Specification. Higher Apprenticeship in Retail Management Level 4 (England)

Pearson Edexcel Level 2 Certificate in International Trade and Logistics Operations

Pearson Edexcel Level 2 Diploma for Sustainable Recycling Activities

Level 2 NVQ Diploma in Beauty Therapy General

Assessing Retail Skills

UG21G17 Give customers a positive impression of yourself and your organisation

Level 1 Award in Employee Rights and Responsibilities

Specification. Edexcel NVQ qualification. Edexcel Level 7 NVQ Diploma in Management (QCF)

Transcription:

Comply with workplace health and safety requirements in a UV11404 J/503/5724 Learner name: VRQ Learner number:

VTCT is the specialist awarding body for the Hairdressing, Beauty Therapy, Complementary Therapy, Hospitality and Catering and Sport and Active Leisure sectors, with over 50 years of experience. VTCT is an awarding body regulated by national organisations including Ofqual, SQA, DfES and CCEA. VTCT is a registered charity investing in education and skills but also giving to good causes in the area of facial disfigurement. Statement of unit achievement By signing this statement of unit achievement you are confirming that all learning outcomes, assessment criteria and range statements have been achieved under specified conditions and that the evidence gathered is authentic. This statement of unit achievement table must be completed prior to claiming certification. Unit code Date achieved Learner signature Assessor initials IV signature (if sampled) Assessor tracking table All assessors using this Record of Assessment book must complete this table. This is required for verification purposes. Assessor name Assessor signature Assessors initials Assessor number (optional)

UV11404 Comply with workplace health and safety requirements in a The aim of this unit is to develop your occupational competence in relation to the basic health and safety procedures that apply in a. UV11404_v7

Level 1 Credit value 5 GLH 28 Observation(s) 2 External paper(s) 0

Comply with workplace health and safety requirements in a Learning outcomes On completion of this unit you will: 1. Be able to follow organisational procedures in the event of accidents and emergencies in a 2. Be able to lift and handle goods safely in a 3. Be able to work safely in your role within a 4. Know types and causes of accidents and emergencies in a 5. Know how your behaviour contributes to health and safety in a Evidence requirements 1. Environment Evidence for this unit must be gathered in a workplace. Assessor observations, witness testimonies and products of work are likely to be the most appropriate sources of performance evidence. Professional discussion may be used as supplementary evidence for those criteria that do not naturally occur. 5. Knowledge outcomes There must be evidence that you possess all the knowledge and understanding listed in the Knowledge section of this unit. This evidence may include projects, assignments, case studies, reflective accounts, oral/written questioning and/or other forms of evidence. 6. Tutor/Assessor guidance You will be guided by your tutor/assessor on how to achieve learning outcomes in this unit. All outcomes must be achieved. 7. External paper There is no external paper requirement for this unit. 2. Achieving assessment criteria There must be valid, authentic and sufficient evidence for all assessment criteria. Holistic assessment is encouraged and one piece of evidence may be used to meet the requirements of more than one assessment criterion. 3. Simulation Simulation is permitted for the Observation criteria within this unit if no opportunities exist to gather workplace evidence. Simulation may be carried out in a realistic workplace. 4. Observation outcomes Competent performance of Observation outcomes must be demonstrated to your assessor on at least two occasions. UV11404 3

Achieving observations and range Achieving observation outcomes Your assessor will observe your performance of practical tasks. The minimum number of observations required is indicated in the evidence requirements section of this unit. Criteria may not always naturally occur during a practical observation. In such instances you will be required to produce supplementary evidence or asked questions to demonstrate your competence in this area. Your assessor will document the criteria that have been achieved through oral questioning. Guidance for tutors and assessors This unit must be carried out in line with the Skillsmart retail guidance listed below, which is available under Business and Retail in the Qualifications section of VTCT s website (www. vtct.org.uk): Retail Qualifications Assessment Principles Retail Skills Unit and Assessment Guidance Your assessor will sign off an outcome when all criteria have been competently achieved. Achieving range There is no range section that applies to this unit. 4 UV11404

Observations Learning outcome 1 Be able to follow organisational procedures in the event of accidents and emergencies in a You can: a. Identify potential situations that constitute accidents and emergencies* b. Seek immediate help from an appropriate source in the event of accidents and emergencies* c. Immediately follow instructions given by senior staff and/or the emergency services in relation to accidents and emergencies* *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature UV11404 5

Learning outcome 2 Be able to lift and handle goods safely in a You can: a. Lift and handle goods: using organisational procedures for lifting and handling goods using any lifting and handling equipment in line with the organisation s and/or manufacturer s guidelines checking that any equipment to be used is in working order asking others to help when necessary *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature 6 UV11404

Learning outcome 3 Be able to work safely in your role within a You can: a. Carry out your work duties in line with: organisational procedures for reducing health and safety risks legal requirements for reducing health and safety risks b. Use safety equipment in line with the manufacturer s instructions *May be assessed by supplementary evidence. Observation 1 2 Optional Date achieved Criteria questioned orally Portfolio reference Assessor initials Learner signature UV11404 7

Developing knowledge Achieving knowledge outcomes You will be guided by your tutor and assessor on the evidence that needs to be produced. Your knowledge and understanding will be assessed using the assessment methods listed below*: Projects Observed work Witness statements Audio-visual media Evidence of prior learning or attainment Written questions Oral questions Assignments Case studies Professional discussion Where applicable your assessor will integrate knowledge outcomes into practical observations through professional discussion and/or oral questioning. When a criterion has been orally questioned and achieved, your assessor will record this evidence in written form or by other appropriate means. There is no need for you to produce additional evidence as this criterion has already been achieved. Some knowledge and understanding outcomes may require you to show that you know and understand how to do something. If you have practical evidence from your own work that meets knowledge criteria, then there is no requirement for you to be questioned again on the same topic. *This is not an exhaustive list. 8 UV11404

Knowledge Learning outcome 3 Be able to work safely in own role within a You can: Portfolio reference c. Identify the person who can provide advice about working safely UV11404 9

Learning outcome 4 Know types and causes of accidents and emergencies in a You can: Portfolio reference a. Identify types of accidents and emergencies that can arise in a b. Outline causes of accidents and emergencies that can arise in a 10 UV11404

Learning outcome 5 Know how your behaviour contributes to health and safety in a You can: Portfolio reference a. State the importance of acting within the limits of your responsibility and authority when accidents and emergencies arise, including reasons relating to personal safety and legal requirements b. State the importance of following health and safety procedures c. State the importance of planning the route before moving goods d. Outline the importance of using safe techniques for lifting and handling in relation to: your own safety the safety of others who are helping with lifting the safety of others who are close by e. State when it is necessary to ask others for help with lifting UV11404 11

Notes Use this area for making notes and drawing diagrams 12 UV11404