BA INSURANCE SYSTEMS PTY LTD

User Manual BA INSURANCE SYSTEMS PTY LTD 317 Pacific Highway North Sydney 2060 PO Box 899 North Sydney 2059 T: 9934 1800 F: 9934 1801 www.bais.com.au April 2007

Table of Contents Table of Contents RELEASE NOTES MANUAL UPDATES... I CHAPTER 1 - INTRODUCTORY... 1-1 BEFORE YOU BEGIN... 1-1 Changing Regional Settings... 1-1 Adding the Site to Trusted Sites... 1-4 Deselecting ibais the Re-Use Windows Option... 1-5 Allowing Sites for Pop Ups... 1-6 Setting up Pages in ibais... 1-7 HOW TO ACCESS THE ibais SYSTEM... 1-8 LOGGING IN... 1-9 HOW TO DRIVE ibais... 1-11 Tips... 1-12 Short Cuts for Date Fields... 1-12 Colour Assistance... 1-13 FAVOURITES... 1-14 GETTING HELP... 1-15 Accessing the Manual... 1-15 Logging a Support Call... 1-16 CHAPTER 2 - ENQUIRIES & PROCESSING... 2-1 CLIENT ENQUIRIES... 2-1 POLICY ENQUIRIES... 2-2 CLIENT SEARCH AN EXAMPLE... 2-3 DETAILED ENQUIRY FORM... 2-5 POLICY SEARCH AN EXAMPLE... 2-6 CREATING A NEW CLIENT RECORD... 2-16 Client Options:... 2-17 Client Details:... 2-17 FSRA DETAILS... 2-18 CONFIDENTIAL NOTES... 2-18 PHYSICAL ADDRESS... 2-19 DOCUMENTS... 2-19 CLIENT DETAILS ENQUIRY AND CLIENT MAINTENANCE... 2-20 POLICY PROCESSING... 2-23 To Enter a New Policy... 2-24 Suspending a Transaction... 2-33 How to Retrieve a Suspended Transaction... 2-33 Copy Policy Function... 2-35 Policy Maintenance... 2-37 ibais User Manual i BA Insurance Systems

Table of Contents ASSOCIATED CLIENTS... 2-40 Association Codes... 2-40 Setting up Association Codes... 2-40 Recording Association Codes on Client File... 2-41 Viewing the Associated Clients... 2-42 SCHEME DEBTORS... 2-43 Overview... 2-43 Establishing the Scheme Debtor... 2-44 Creating the Transaction... 2-45 Amending Transactions... 2-49 GENERAL LETTERS... 2-51 BATCH PRINTING OF DOCUMENTS... 2-53 ACCESSING DOCUMENT MANAGEMENT SYSTEMS WITHIN ibais... 2-56 CHAPTER 3 - CLAIMS... 3-1 ACCESSING THE CLAIMS SYSTEM... 3-1 Accessing Claims (Enquiry Only) From the Client Processing Screen... 3-1 Accessing Claims Processing and Enquiry... 3-2 REGISTERING A NEW CLAIM... 3-4 Entering Reserves... 3-6 Generating Letters... 3-6 Optional Screens... 3-7 ADJUSTING A CLAIM... 3-8 ENTERING PAYMENTS AND RECOVERIES... 3-9 Authorising Payments... 3-11 FINALISING A CLAIM... 3-12 CHAPTER 4 - TASK MANAGEMENT... 4-1 ACCESSING THE TASK MANAGEMENT SYSTEM... 4-1 TASK MANAGER AND MAINTENANCE... 4-2 ENTERING A NEW TASK... 4-3 TASK VERSIONING... 4-5 FINALISING A TASK... 4-5 CHAPTER 5 - ACCOUNTING... 5-1 OVERVIEW... 5-1 HOW TO ACCESS ACCOUNTING FUNCTIONS... 5-2 CASH RECEIPTING... 5-3 Local Currency... 5-6 Allocating Deposits... 5-7 Full Allocation... 5-7 Partial Allocation... 5-8 Leaving an Amount Unallocated... 5-8 Auto Allocation... 5-9 Credit Card Charges... 5-10 Printing Receipts... 5-11 Receipt Reprint... 5-12 BPay Receipt Inputs... 5-13 Foreign Currency... 5-15 BANK DEPOSIT SLIPS... 5-16 ibais User Manual ii BA Insurance Systems

Table of Contents DIRECT PAYMENT... 5-17 ibais DIRECT PAYMENT JOURNALS... 5-19 SUNDRY CASH RECEIPT... 5-22 OPEN ITEM ALLOCATION... 5-24 CANCELLING RECEIPTS... 5-25 Overview... 5-25 Creating the Transaction... 5-25 Client Receipt Cancellations... 5-27 Creditor Receipt Cancellations... 5-29 PAYMENTS... 5-30 Creditor Payments... 5-30 Accessing Payments... 5-30 Automatic Hold/Release... 5-33 Manual Hold/Release... 5-34 List of Payments to Make... 5-36 Post Payments as Listed... 5-37 Print Cheques... 5-38 Allocate Cheque Numbers... 5-38 Reports... 5-39 Payment Remittance Report Production... 5-39 Finalise Payment Run... 5-43 Debtor Refund Payments... 5-44 Accessing Payments... 5-44 Refund Preparation... 5-45 List of Payments to Make... 5-46 Post Payments as Listed... 5-47 Print Cheques... 5-48 Allocate Cheque Numbers... 5-48 Reports... 5-48 Finalise Payment Run... 5-49 Manual Creditor Payment... 5-50 Accessing Payments... 5-50 Manual Hold/Release... 5-51 List of Payments to Make... 5-51 Post Payments as Listed... 5-54 Print Cheques... 5-54 Allocate Cheque Numbers... 5-55 Reports... 5-55 Finalise Payment Run... 5-57 CANCELLING CREDITOR PAYMENTS AND DEBTOR REFUNDS... 5-57 Overview... 5-57 Creating the Transaction... 5-57 Creditor Cancellations... 5-59 Debtor Refund Cancellations... 5-61 BROKERAGE AND GST TRANSFERS... 5-62 GST/VAT REPORTING... 5.64 TRUST ACCOUNTING REPORTS... 5-69 Trust Account Summary Report... 5-72 Trust Trial Balance Report... 5-74 Control Total Balancing Report... 5-75 Brokerage Earned Summary Report... 5-76 Debtors Ageing Report... 5-77 Creditor Report... 5-78 Return Premium Reports... 5-79 ibais User Manual iii BA Insurance Systems

Table of Contents Unallocated Cash Listing... 5-81 Brokerage Earned Reports... 5-82 Brokerage Taken Report... 5-84 BANK STATEMENT RECONCILIATION... 5-85 Completing bank statement reconciliation... 5-86 De-selecting a transaction... 5-88 Suspending... 5-89 Print Statement... 5-89 Record Unprocessed Item... 5-90 EWAY BANK CONSOLIDATION AND RECONCILIATION... 5-91 Explanation and Methodology... 5-91 Preliminary:... 5-91 Part 1. Extraction of EWAY Settlements... 5-91 Part 2. Uploading, Checking and Consolidating for Reconciliation.... 5-94 CLIENT STATEMENTS... 5-97 Accessing Client Statements... 5-97 Run report... 5-98 CHAPTER 6 PREMIUM FUNDING... 6-1 PREMIUM FUNDING SET UP... 6-1 Premium Funder Classes... 6-1 PREMIUM FUNDING... 6-5 Funding a Transaction... 6-5 Funding a Policy Portfolio... 6-7 Client Enquiries... 6-9 CHAPTER 7 - REPORTING... 7-1 OVERVIEW... 7-1 HOW TO ACCESS THE REPORTING FUNCTIONS... 7-1 REPORT CABINETS... 7-1 Running Reports to Report Cabinets... 7-4 Viewing the Reports in the Report Cabinets... 7-5 Saving Reports to a Cabinet... 7-7 How to create a new drawer... 7-7 BROKING REPORTS... 7-9 Invoice Summary Report... 7-9 SUBAGENT COMMISSION RATE LISTING... 7-10 BROKING REPORT WITH SUBAGENT DETAILS SELECTION REPORT... 7-12 KEY REPORTS... 7-14 Sales by Invoice Type... 7-15 Earned Amounts by Invoice Type... 7-16 PORTFOLIO ANALYSIS... 7-17 EXPIRED POLICY REPORT... 7-18 SUSPENDED POLICY TRANSACTIONS REPORT... 7-19 POLICIES WITHOUT POLICY NUMBERS... 7-20 CUSTOMER NAME AND ADDRESS LISTING... 7-21 REPRINT CREDIT CONTROL LETTERS... 7-22 TRANSACTION LISTING BY TRANSACTION DATE... 7-24 BROKING TRANSACTIONS FOR INSURER... 7-25 FSRA DETAILS BY CLIENT... 7-26 RENEWAL REPORTS... 7-27 Outstanding Renewal Report By Client... 7-27 ibais User Manual iv BA Insurance Systems

Table of Contents Outstanding Renewals By Client By Debtor... 7-29 Outstanding Renewals Report (With Schedules)... 7-30 Renewal Report With Text Schedule... 7-31 GST/VAT REPORTING... 7-33 TRUST ACCOUNTING REPORTS... 7-34 Trust Account Summary Report... 7-37 Trust Trial Balance Report... 7-39 Control Total Balancing Report... 7-40 Brokerage Earned Summary Report... 7-41 Debtors Ageing Report... 7-42 Creditor Report... 7-43 Return Premium Reports... 7-44 Unallocated Cash Listing... 7-46 Trust Bank Movements (Section 26) Report... 7-47 Policy Transaction Exception report... 7-49 Brokerage Earned Reports... 7-50 Brokerage Taken Report... 7-52 Consolidated Brokerage Earned Report... 7-53 CLIENT STATEMENTS... 7-54 Accessing Client Statements... 7-54 Run Report... 7-55 SUNRISE POLICIES REQUIRING CLOSURE... 7-58 GENERAL LEDGER DETAILS REPORTS... 7-60 CASH RECEIPTS LISTING... 7-62 CREDITOR FULL LEDGER REPORT... 7-64 MTD INCOME BY COMPANY/BRANCH BY EXECUTIVE BY CLIENT... 7-65 DEBTOR HISTORY REPORT... 7-67 LISTING OF CLAIMS BY CLAIM NUMBER... 7-68 ACTIVE POLICY COUNT BY POLICY CLASS REPORT... 7-70 CHAPTER 8 - SUNRISE... 8-1 CONFIGURATION... 8-1 Before you Start... 8-1 SUNRISE PROCESSING... 8-2 Processing a Sunrise Quote... 8-3 Editing a Sunrise Quotation/Converting a Quote to New Policy... 8-7 Endorsements and Cancellations... 8-8 Sunrise Lapse... 8-11 Renewals... 8-12 Renewing Existing Sunrise Policies... 8-12 Import Renewals... 8-13 Processing an Import Download as New Policy... 8-14 Processing an Import Download as a Renewal... 8-15 Amending Sunrise Renewals... 8-17 Referral... 8-18 Suspending a Transaction... 8-18 Sunrise Policies Requiring Closure... 8-19 Manual Close... 8-20 Recovery Transactions... 8-21 Printing the Insurer Document... 8-24 List Documents... 8-25 Online Quoting... 8-26 ibais User Manual v BA Insurance Systems

Table of Contents Start Quoting... 8-28 Get Quote List... 8-31 CHAPTER 9 - GENERAL LEDGER... 9-1 OVERVIEW... 9-1 HOW TO ACCESS ACCOUNTING FUNCTIONS... 9-3 MAIN CATEGORIES... 9-4 SUB CATEGORIES... 9-5 ACCOUNT TYPES... 9-6 SUB ACCOUNT MASTER... 9-7 CHART OF ACCOUNTS... 9-8 GENERATE GENERAL LEDGER... 9-8 INDIVIDUAL GL ACCOUNT... 9-9 GENERAL LEDGER ENQUIRIES... 9-10 GENERAL LEDGER JOURNALS... 9.12 General Ledger Data Entry... 9-12 Cash Book Entry... 9-16 Standing Journals - Diarised... 9-17 Standing Journals Recurring... 9-19 Other Journal Functions... 9-21 Re-post an Existing Journal... 9-21 Reverse an Existing Journal... 9-23 Foreign Only Journal... 9-24 GENERAL CREDITOR TRANSACTIONS... 9-25 General Creditor Data Entry... 9-25 How to Access General Creditor Functions... 9-25 Processing General Creditor Transactions... 9-26 GENERAL LEDGER DETAILS REPORTS... 9-31 CHAPTER 10 - ADMINISTRATION... 10-1 OVERVIEW... 10-1 HOW TO ACCESS THE ADMINISTRATION FUNCTIONS... 10-1 END OF PERIOD... 10-2 Accessing End of Period... 10-2 END OF DAY... 10-3 END OF MONTH... 10-6 Status/Enquiry... 10-9 REPRINT CREDIT CONTROL LETTERS... 10-10 BROKING ADMINISTRATION... 10-12 Preferred Insurers... 10-12 Accessing Preferred Insurers... 10-12 Endorsements... 10-14 Accessing Endorsements... 10-14 General Screen Defaults... 10-17 Accessing General Screen Defaults... 10-17 Read In Clauses... 10-21 Accessing Read in Clauses... 10-21 General Letter Template... 10-23 Invoice Detail Notes (Wide)... 10-25 POLICY WORDING... 10-27 Accessing Policy Wording... 10-27 START DATE MAXIMUM DAYS IN FUTURE... 10-29 ibais User Manual vi BA Insurance Systems

Table of Contents EXECUTIVE MAINTENANCE... 10-29 Accessing Executive Maintenance... 10-29 Claims Executive Only... 10-31 Alternate Executive... 10-31 Authorised Representative... 10-31 Change Account Executive... 10-32 SUB AGENT MAINTENANCE... 10-34 Gross Sub Agent... 10-34 Nett Sub Agent... 10-36 INSURER/CREDITOR MAINTENANCE... 10-37 Accessing Insurer/Creditor Maintenance... 10-37 CHANGING SUNRISE POLICIES BACK TO MANUAL... 10-46 CHANGE/MERGE CLIENT CODES... 10-48 Setting Up a Change/Merge Client Code Run... 10-48 Enquiring on a Submitted Change Client Code Run... 10-50 Cancelling/Modifying a Submitted Change Client Code Run... 10-51 MAINTAINING FOREIGN CURRENCY EXCHANGE RATES... 10-53 APPENDIX APRA DATA COLLECTION AND REPORTING... 1 OVERVIEW... 1 WHAT DATA MUST BE REPORTED... 2 REPORTING TIMETABLE... 3 LODGEMENT DETAILS... 3 PENALTIES... 3 ELECTRONIC DATA SUBMISSION SYSTEM... 4 PRELIMINARY WORK TO BE COMPLETED IN IBAIS... 4 Establishing Global controls... 5 CLIENT MASTER... 9 INSURER MASTER... 11 GENERAL INSURANCE INTERMEDIARY... 12 UNAUTHORISED FOREIGN INSURER... 13 ACTUAL INSURERS... 14 POLICY AND RISK CLASS CHANGES... 15 ibais TRANSACTIONS... 16 Capturing APRA Details in Transactions... 16 The Extract Process... 17 APRA REPORTING... 19 Using the Extracted Data... 22 Report Samples... 23 INDEX ibais User Manual vii BA Insurance Systems

Release Notes - Manual Updates ibais User Manual BA Insurance Systems

Release Notes Manual Updates From time to time the manual will be updated with changes as they are released into the system. To assist you to keep track of these changes and update any printed copies of the manual accordingly, this section lists all updates and the affected pages. Note: As the addition of information will affect page numbering, the page numbers referred to below are the new page numbers as available now in this online version. Subsequent information changes, may impact on these numbers. Date Description of Change Page(s) June 07 Processing - Copy Policy Functionality 2-26 to 2-27 June 07 Receipts - Paid Direct to UW 5-13 to 5-14 June 07 Processing - Policy Maintenance 2-28 to 2-29 June 07 Reports - Trust Account Balancing Reports 5-38 to 5-43 August 07 Sundry Cash Receipts 5-15 to 5-16 August 07 Cancelling Receipts 5-18 to 5-23 August 07 Cancelling Creditor Payments & Debtor Refunds 5-32 to 5-37 November 07 Premium Funding 6-1 to 6-9 November 07 Trust Accounting Reports 5-39 to 5-40 November 07 Trust Account Summary Report 5-41 to 5-42 November 07 Trial Balance Report 5-43 November 07 Control Total Balancing Report 5-44 November 07 Brokerage Earned Summary Report 5-45 November 07 Debtors Ageing Report 5-46 to 5-47 November 07 Creditor Report 5-47 to 5-48 November 07 Return Premium Reports 5-48 to 5-50 ibais User Manual BA Insurance Systems

Date Description of Change Page(s) November 07 Unallocated Cash Listing 5-50 to 5-51 November 07 Brokerage Earned Reports 5-51 to 5-52 November 07 Client Statements 5-53 to 5-56 November 07 Further information for Policy Transaction graphic 2-19 November 07 November 07 November 07 Print or Preview Policy Document graphic replaced with revised Print or Preview Policy graphic and further information Print or Preview Policy Document graphic replaced with revised Print or Preview Policy Document graphic Print or Preview Policy Document graphic replaced with revised Print or Preview Policy Document graphic 2-24 to 2-25 2-38 2-39 November 07 How to Drive BAIS Tips information and graphic 1-11 November 07 Cash Receipting Receipt Reprint information and graphics 5-11 November 07 New Chapter Chapter 7 Reporting 7-1 to 7-4 November 07 New Chapter Chapter 9 General Ledger 9-1 to 9-14 19/12/2007 New Chapter Chapter 8 Sunrise 8-1 to 8-27 19/12/2007 Client Details Enquiry and Client Maintenance 2-16 to 2-18 19/12/2007 Brokerage Taken Report information 5-41 19/12/2007 Brokerage Taken Report information and graphics 5-54 19/12/2007 Funding a Transaction amendment to 1 st paragraph and 3 rd paragraph 19/12/2007 Funding a Policy Portfolio amendment to 2 nd paragraph and 4 th paragraph 19/12/2007 Funding a Policy Portfolio amendment to 1 st paragraph and 3 rd paragraph 6-6 6-7 6-8 19/12/2007 Client Enquiries revised information and graphic 6-9 ibais User Manual BA Insurance Systems

Date Description of Change Page(s) 19/12/2007 Report Cabinets 7-1 to 7-7 19/12/2007 Broking Reports 7-11 to 7-12 19/12/2007 Internet Explorer graphic replaced with revised BAIS - Home Microsoft Internet Explorer graphic 1-7 19/12/2007 Colour Assistance information and graphics 1-12 19/12/2007 Client Details Enquiry and Client Maintenance - Additional information top of page 19/12/2007 Client Details Enquiry and Client Maintenance - Revised information bottom of page 19/12/2007 Client Details Enquiry and Client Maintenance - Revised information 2 nd last line 19/12/2007 Suspending a Transaction Information and graphic replaced with revised information and graphic 2-17 2-17 2-18 2-29 19/12/2007 How to retrieve a Suspended Transaction 2-29 to 2-30 19/12/2007 Funding a Transaction Revised information 1 st paragraph 2 nd sentence 19/12/2007 Funding a Policy Portfolio Revised information 1 st paragraph 6-6 6-8 19/12/2007 Client Enquiries revised information and graphic 6-9 19/12/2007 Overview 7-1 19/12/2007 How to Access the Reporting Functions 7-1 19/12/2007 Available Forms & Reports graphic deleted and revised information 20/12/2007 Graphic replaced with Policy Transaction graphic and revised information 7-8 8-4 20/12/2007 Sunrise Lapse 8-11 20/12/2007 Referral 8-18 20/12/2007 Suspending a Transaction 8-18 ibais User Manual BA Insurance Systems

Date Description of Change Page(s) 20/12/2007 List Documents 8-25 to 8-26 20/12/2007 Revised Important Note information for On-line Quoting graphic 8-29 20/12/2007 Revised information for On-line Quoting graphic 8-30 20/12/2007 Get Quote List 8-31 20/12/2007 Suspended Policy Transactions Report 7-12 to 7-13 20/12/2007 Chapter 7 - Reporting - Heading order changed 7-8 to 7-11 22/12/2007 General Letters 2-46 to 2-47 22/12/2007 Brokerage and GST Transfers 5-38 to 5-39 22/12/2007 Chapter 10 Administration 10-1 to 10-3 29/05/2008 End of Day 10-2 to 10-4 02/06/2008 A note about cancelling funding policies 6-8 02/06/2008 Short Cuts for Date Fields 1-11 03/06/2008 From the Client Processing Screen information replaced with Accessing Claims (Enquiry Only) From the Client Processing Screen 03/06/2008 From the Home Screen heading amended to Accessing Claims Processing and Enquiry 3-1 3-2 03/06/2008 Registering a New Claim. Information box to graphic 3-3 03/06/2008 FSRA Details By Client 7-13 to 7-14 03/06/2008 Renewal Reports 7-14 03/06/2008 Outstanding Renewal Report By Client 7-14 to 7-15 03/06/2008 Outstanding Renewals By Client By Debtor 7-16 03/06/2008 Outstanding Renewals Report (With Schedules) 7-17 ibais User Manual BA Insurance Systems

Date Description of Change Page(s) 03/06/2008 Renewal Report With Text Schedule 7-18 to 7-20 18/07/2008 Chapter 7 Reporting Trust Accounting Reports/Client Statements/Sunrise Policies Requiring Closure 7-21 to 7-41 14/08/2008 Chapter 5 Accounting Direct Payment Journals 5-16 to 5-18 09/09/2008 Chapter 5 Accounting Creditor Payments 5-28 to 5-36 09/09/2008 Chapter 5 Accounting Debtor Refund Payments 5-37 to 5-42 09/09/2008 Chapter 5 Accounting Manual Creditor Payment 5-43 to 5-49 09/09/2008 Chapter 10 Administration Preferred Insurers 10-7 to 10-8 09/09/2008 Chapter 10 Administration Endorsements 10-9 to 10-11 09/09/2008 Chapter 10 Administration General Screen Defaults 10-12 to 10-16 09/09/2008 Chapter 10 Administration Read In Clauses 10-16 to 10-17 12/11/2008 Chapter 10 Administration End of Period 10-2 12/11/2008 Chapter 10 Administration End of Day information amended 10-3 12/11/2008 Chapter 10 Administration End of Month 10-6 to 10-9 12/11/2008 Chapter 10 Administration Policy Wording 10-25 to 10-26 12/11/2008 Chapter 10 Administration Executive Maintenance 12/11/2008 Chapter 10 Administration Sub-Agent Maintenance 18/12/2008 Chapter 10 Administration Insurer/Creditor Maintenance 10-27 to 10-29 10-30 to 10-32 10-33 to 10-38 12/06/2009 Chapter 5 Accounting Credit Card Charges 5-10 12/06/2009 Chapter 1 Introductory Setting up Pages in ibais 1-7 12/06/2009 Chapter 3 Claims New screen shot & information 3-2 ibais User Manual BA Insurance Systems

Date Description of Change Page(s) 12/06/2009 Chapter 2 Enquiries & Processing Existing screen shots (2) have been replaced with 2 new screen shots 12/06/2009 Chapter 2 Enquiries & Processing New screen shots and information 2-18 2-34 to 2-35 12/06/2009 Chapter 7 Reporting Expired Policy Report 7-12 to 7-13 12/06/2009 Chapter 7 Reporting Customer Name and Address Listing 12/06/2009 Chapter 7 Reporting Reprint Credit Control Letters 12/06/2009 Chapter 7 Reporting Start Date Maximum Days in Future 12/06/2009 Chapter 7 Reporting Broking Transactions for Insurer 12/06/2009 Chapter 7 Reporting Consolidated Brokerage Earned Report 7-14 to 7-15 7-15 to 7-16 7-17 7-17 to 7-18 7-42 14/04/2010 Chapter 5 Accounting BPay Receipt Inputs 5-13 to 5-14 14/04/2010 Chapter 10 Administration APRA details 10-37 to 10-40 14/04/2010 Appendix APRA Data Collection & Reporting 1 to 12 14/04/2010 Chapter 1 Introductory Tips section amended 1-12 15/04/2010 Chapter 7 Reporting Cabinet Report Interface screen shots & information updated 15/04/2010 Chapter 5 Accounting Payment Remittance Report Production 15/04/2010 Chapter 9 General Ledger General Creditor Transactions 15/04/2010 Chapter 8 Sunrise Information to Sunrise - Import Download List screen shot 15/04/2010 Chapter 10 Administration - Start Maximum Days in Future deleted from Chapter 7 Reporting and to Chapter 10 Administration 15/04/2010 Chapter 7 Reporting Transaction Listing by Transaction Date 7-2 to 7-3 5-39 to 5-42 9-15 to 9-16 8-14 10-27 7-19 ibais User Manual BA Insurance Systems

Date Description of Change Page(s) 15/04/2010 Chapter 7 Reporting Portfolio Analysis 7-13 to 7-14 15/04/2010 Chapter 7 Reporting Key Reports Screen Shot updated 7-11 15/04/2010 Chapter 7 Reporting Available reports Screen Shot updated 15/04/2010 Chapter 7 Reporting Renewal Report with Text Schedule, Portfolio Analysis, Monthly Sales by Client and Cancellation Report information 7-10 7-10 15/04/2010 Chapter 7 Reporting GST/VAT Reporting 7-28 16/04/2010 Chapter 5 Accounting Bank Statement Reconciliation information 5-85 to 5-90 16/04/2010 Chapter 5 Accounting GST/VAT Reporting 5-64 to 5-68 16/04/2010 Chapter 2 Enquiries & Processing Creating a new Client Record 2-16 to 2-17 16/04/2010 Chapter 2 Enquiries & Processing FSRA Details 2-18 16/04/2010 Chapter 2 Enquiries & Processing Confidential Notes 16/04/2010 Chapter 2 Enquiries & Processing Physical Address 2-18 2-19 16/04/2010 Chapter 2 Enquiries & Processing Documents 2-19 16/04/2010 Chapter 2 Enquiries & Processing Batch Printing of documents 2-53 to 2-54 03/05/2010 Appendix APRA Capturing APRA details in transactions 12 to 13 24/06/2010 Chapter 1 Introductory Getting Help, Accessing the Manual and Logging a Support Call 23/07/2010 Appendix APRA - Information to Preliminary Work to be Completed in ibais 1-15 to 1-18 4 to 8 23/07/2010 Appendix APRA The Extract Process 17 to 18 23/07/2010 Appendix APRA APRA Reporting 19 to 27 23/07/2010 Chapter 7 Reporting - Policies Without Policy Numbers 7-16 to 7-17 ibais User Manual BA Insurance Systems

Date Description of Change Page(s) 14/09/2010 Chapter 5 Accounting EWAY Bank Consolidation and Reconciliation Explanation and Methodology 23/09/2010 Chapter 7 Reporting General Ledger Details Reports 23/09/2010 Chapter 9 General Ledger General Ledger Details Reports 5-91 to 5-96 7-53 to 7-54 9-21 to 9-22 23/11/2010 Update to introduce Generic Insurance Terms Chapters 1, 2, 4, 5, 9, 10 11/02/2011 Chapter 9 General Ledger General Ledger Data Entry updated 9-12 to 9-15 11/02/2011 Chapter 9 General Ledger Cash Book Entry updated 9-16 11/02/2011 Chapter 9 General Ledger Standing Journals Diarised 11/02/2011 Chapter 9 General Ledger Standing Journals Recurring 11/02/2011 Chapter 9 General Ledger Other Journal Functions 11/02/2011 Chapter 9 General Ledger Re-post an Existing Journal 11/02/2011 Chapter 9 General Ledger Reverse an Existing Journal 9-17 to 9-18 9-19 to 9-20 9-21 9-21 to 9-22 9-23 11/02/2011 Chapter 9 General Ledger Foreign Only Journal 9-24 14/06/2011 Chapter 1 Introductory - /baweb text to the ibais site address 06/11/2011 Chapter 10 Administration Invoice Detail Notes (Wide) 06/11/2011 Chapter 10 Administration Change Account Executive 06/11/2011 Chapter 10 Administration Changing Sunrise Policies back to Manual 06/11/2011 Chapter 10 Administration Change/Merge Client Codes 1-4 10-25 to 10-26 10-32 to 10-33 10-46 to 10-47 10-48 to 10-52 ibais User Manual BA Insurance Systems

Date Description of Change Page(s) 06/11/2011 Chapter 7 Reporting Subagent Commission Rate Listing 06/11/2011 Chapter 7 Reporting Broking Report with Subagent Details Selection Report 06/11/2011 Chapter 7 Reporting Renewal Report with Text Schedule amended 06/11/2011 Chapter 7 Reporting Trust Bank Movements (Section 26) Report 06/11/2011 Chapter 7 Reporting Policy Transaction Exception Report 7-10 to 7-11 7-12 to 7-13 7-31 to 7-33 7-47 to 7-49 7-49 to 7-50 06/11/2011 Chapter 7 Reporting Cash Receipt Listing 7-62 to 7-63 06/11/2011 Chapter 7 Reporting Creditor Full Ledger Report 7-64 to 7-65 06/11/2011 Chapter 7 Reporting MTD Income by Company/Branch by Executive by Client 7-65 to 7-66 06/11/2011 Chapter 7 Reporting Debtor History Report 7-67 to 7-68 06/11/2011 Chapter 7 Reporting Listing of Claims by Claim Number 21/05/2012 Chapter 5 Accounting Note Please refer to Chapter 10 Administration for further information regarding setting up & maintaining Foreign Currency Exchange Rates 21/05/2012 Chapter 10 Administration Maintaining Foreign Currency Exchange Rates 21/05/2012 Chapter 7 Reporting Active Policy Count by Policy Class Report 21/05/2012 Chapter 2 Enquiries & Processing Print Group Documents 21/05/2012 Chapter 2 Enquiries & Processing Accessing Document Management Systems with ibais 7-68 to 7-70 5-16 10-53 to 10-54 7-70 to 7-72 2-32 2-56 to 2-58 ibais User Manual BA Insurance Systems