ETASS II SKILL LEVEL AND LABOR CATEGORY DESCRIPTIONS Skill Levels Level Entry I Intermediate II Senior III Principal IV Knowledge/Skill Description Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical and training. Work is performed under supervision. Possesses and applies expertise on multiple complex work assignments. Assignments may be broad in nature, requiring originality and innovation in determining how to accomplish tasks. Operates with appreciable latitude in developing methodology and presenting solutions to problems. Contributes to deliverables and performance metrics where applicable. Possesses and applies a comprehensive knowledge across key tasks and high impact assignments. Plans and leads major technology assignments. Evaluates performance results and recommends major changes affecting short-term project growth and success. Functions as a technical expert across multiple project assignments. May supervise others. Provides technical/management leadership on major tasks or technology assignments. Establishes goals and plans that meet project objectives. Has domain and expert technical knowledge. Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met. Interactions involve client negotiations and interfacing with senior management. Decision making and domain knowledge may have a critical impact on overall project implementation. May supervise others. Variations from the established levels may be made on a case by case basis whether the candidate possesses skills, certifications, etc that offset or substitute for other education or criteria. 1
Categories Labor MANAGEMENT/SUPPORT Admin. Assoc. Responsible for developing, drafting, writing and editing reports, briefs, proposals, and other documents in support of a client s requirements. Interfaces with personnel to coordinate meetings, maintain logs, records and files, provides end user support, and performs general administrative duties. Assists in budgetary, billing, and financial management. Responsible for preparing and/or maintaining systems, programming and operations documentation, procedures and methods, including user reference manuals. Project Manager Leads team on large projects or significant segment of large complex projects. Analyzes new and complex project related problems and creates innovative solutions involving finance, scheduling, technology, methodology, tools, and solution components. Provides applications systems analysis and programming activities for a Government site, facility or multiple locations. Prepares long and short range plans for application selection, systems development, systems maintenance, and production activities and for necessary support resources. Oversees all aspects of projects. Program Manager/ Director Organizes, directs, and manages contract operation support functions, involving multiple, complex, and inter related project tasks. Manages teams of contract support personnel at single or multiple locations. Maintains and manages the client interface at the senior levels of the client organization. Meets with customer and contractor personnel to formulate and review task plans and deliverable items. Ensures conformance with program task schedules and costs. ANALYSTS Analyst Establishes integrated system level requirements for an overall information, technical, and data architecture in support of multiple software applications. Performs platform capability analyses and COTS/GOTS evaluations, selects components, and develops system and LAN interfaces to ensure compliance with OSI, ISO, IEEE, DII COE, and DoD TAFIM requirements. Constructs models and simulations of computer systems to demonstrate ability to meet user requirements. Executes system stress tests to identify software performance constraints; tunes application and operating system software to enhance performance accordingly. Conducts system engineering analyses to detect hardware/firmware problems and define spectrum of alternative solutions. HS Diploma Office Automation tools HS Diploma admin d with Office Automation suite. Less than 3 years ; ; 0 3 year, or related ; 3+ year, or related HS Diploma +7 years supervisory ; Advance degree in ; Advance degree in 7+ year Graduate degree in, or related ; including large complex programs; Advance degree in 7+ year Masters/ PhD in, or related 2
Programmer/ Participates in/supports the analysis and definition of functional system Analyst requirements, including development of decomposition diagrams. Responsible for software design and translating specifications into code through reuse/re the tailoring of COTS packages, and/or programming in third and fourth generation languages. Applies joint application design (JAD) methodologies, rapid prototyping techniques, and computer aided software engineering (CASE) tools. Documents, tests, and debugs programs and implements system enhancements. Supports operational system demonstrations and user training sessions. ACQUISITION & LOGISTICS Acquisition Specialist Configuration/ Data Management Analyst Logistician Prepares supporting acquisition documentation including a statement of objectives (SOOs), statement of work (SOW) requirements, procurement plans, program descriptions, technical specifications, and other required solicitation information. Reviews Request for Proposal (RFP) packages for conformance with all aspects of relevant procurement regulations and validates independent government cost estimates (IGCEs). Provides technical assistance in vendor/acquisition contractor proposal evaluation, COTS/GOTS product analysis, source selection, acceptance testing, and performance monitoring against established benchmarks. May also support program or project management activities. Conducts and prepares configuration management plans and procedures, performs configuration audits, monitors trouble reports and change requests, evaluates and selects tools to automate the change control process, and provides status accounting support. Coordinates with users and developers on the release of new software versions. Establishes, operates, and maintains program documentation support libraries. Assists in the evaluation, definition, standardization, and tracking of data elements and object names. Determines entity relationships, assigns attributes, and develops procedures for maintaining enterprise data models. Facilitates working groups of functional experts to establish central repository requirements for data storage, protection, and retrieval. Creates and populates data dictionaries. Provides full range of data mapping, validation, and documentation support. Conducts acquisition logistics management support to include performing life cycle supportability analyses; developing/reviewing Integrated Logistics Support Plans, Computer Resources Life Cycle Management Plans, and solicitation documentation; and establishing maintenance/support concepts. Assists with the procurement and management processes of support equipment, test equipment, technical orders, spares, training, supply support, and other resources. Provides functional support in the areas of reliability and maintainability, Instructional System Design (ISD), and acquisition/training documentation development. in in in Masters + degree in Computer Science, in managing complex config/data programs; in in managing complex logistics programs; in 3
Manufacturing/ Production Specialist ENGINEERING ing Support Associate Evaluates, assesses, and recommends techniques, methods and processes for manufacturing and production. Uses engineering procedures and methods to assess and evaluate, practices, procedures, etc. Conducts reviews and evaluations of existing practices, critiques and propose alternative methods and procedures. Reviews and assesses overall quality practices and procedures and assesses and evaluates production and manufacturing outputs. Supports engineering and related staff on technical tasks. Processes and collects data using both manual and automated analysis tools and procedures. Prepares documentation for inclusion in test and data analysis reports. Works closely with engineering staff to define and revise drawings, flow charts and similar design documents. Performs life cycle technical support activities (e.g., applications/architecture development, information assurance, fielding) at the Division, Branch, and Program levels. Performs capability analyses and COTS/GOTS evaluations, selects components, and develops system interfaces to ensure compliance with DoD and commercially accepted standards and requirements. Constructs models and simulations of systems to demonstrate ability to meet user requirements. Executes system stress tests to identify performance constraints; prepares alternative solutions and recommendations to enhance performance accordingly. Conducts system engineering analyses to detect system problems and define spectrum of alternative solutions. Designs, develops, analysis, modifies and evaluates technical and/or analytical problems. Plans, conducts, and evaluates projects or major phases of significant projects, coordinating the efforts of technical support staff in the performance of assigned projects. As required, develops and recommends approaches for new or improved products and/or processes. Investigates solutions to product and/or process problems. in HS + technical training in or or in in in managing complex logistics, production, or manufacturing programs; in with complex, large programs; in 4
Test Technical Specialist ing Specialist Evaluates, recommends, and implements automated test tools and strategies. Designs, implements, and conducts test and evaluation procedures to ensure system requirements are met. Develops, maintains, and upgrades manual and automated test scripts and architectures for systems and applications. Also writes, implements, and reports status for system test cases for testing. Analyzes test cases and provides regular progress reports. Serves as subject matter specialist providing testing know how for the support of user requirements of complex to highly complex software/hardware applications and other systems. Directs and/or participates in all phases of risk management assessments and development with emphasis on analysis of user requirements, test design/methodology and test tools selection. in Provides guidance and support to personnel involved in specialized functions; plans and organizes a variety of technical tasks. Schedules and manages technical tasks and coordinates/directs activities of others. Develops methods Technical and approaches to nonstandardized, nonrecurring work tasks. Assists staff with problem identification, remediation and resolution. Draws on variety of certificate and training skills and s to perform technical control tasks. Performs a variety of engineering support tasks to engineering and other Less than 3 years technical staff. Assistance includes conducting engineering tests and High evaluations, data collection and analysis. Supports development of engineering School + 2 years and test plans and related documents. Works with engineering and other technical technical staff to collect and refine technical requirements. Helps to establish or post evaluation and assessment criteria. Completed work is reviewed by secondary training engineering and other technical staff. education Over 3 years Technical certificate and training Over 3 years Technical certificate and training Technical certificate and training 5
IT STAFF and Assurance Analyst Determines enterprise information assurance and security standards. Develops and implements information assurance/security standards and procedures. Coordinates, develops, and evaluates security programs for an organization. Recommends information assurance/security solutions to support customers requirements. Identifies, reports, and resolves security violations. Establishes and satisfies information assurance and security requirements based upon the analysis of user, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of doctrine and policies. Applies know how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Performs analysis, design, and development of security features for system architectures. Analyzes and defines security requirements for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet security requirements. Provides integration and implementation of the computer system security solution. Analyzes general information assurancerelated technical problems and provides basic engineering and technical support in solving these problems. Performs vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Ensures that all information systems are functional and secure. Masters + degree in Computer Science, 6
Network Software Directs/monitors information systems operations. Designs, builds, and implements network systems. Troubleshoots network performance issues. Analyzes network traffic and provides capacity planning solutions. Monitors and responds to complex technical control facility hardware and software problems. Interfaces with vendor support service groups to ensure proper escalation during outages or periods of degraded system performance. Manages the purchase, testing, installation, and support of network communications, including LAN/MAN/WAN systems. Performs system level design and configuration of products including determination of hardware, OS, and other platform specifications. Performs a variety of systems engineering tasks and activities that are broad in nature and are concerned with major systems design, integration, and implementation, including personnel, hardware, software, budgetary, and support facilities and/or equipment. Provides quality assurance review and the evaluation of new and existing software products. Provides assistance and oversight for all information systems operations activities, including computer and telecommunications/communications operations, data entry, data control, LAN/MAN/WAN administration and operations support, operating systems programming, system security policy procedures, and/or web strategy and operations. Provides input to policy level discussions regarding standards and budget constraints. May supervise complex operations that involve two or more additional functions such as, but not limited to, network operations, systems security, systems software support, and production support activities. Monitors and responds to hardware, software, and network problems. Troubleshoots network systems when necessary and makes improvements to the network. Responsible for full lifecycle application development; Designing, coding and debugging applications in various software languages. Software analysis, code analysis, requirements analysis, software review, identification of code metrics, system risk analysis, software reliability analysis; Object oriented Design and Analysis (OOA and OOD); Software modeling and simulation; Front end graphical user interface design; Software testing and quality assurance; Performance tuning, improvement, balancing, usability, automation. Support, maintain and document software functionality; Integrate software with existing systems; Evaluate and identify new technologies for implementation; Project Planning and Project Management; Maintain standards compliance; Implement localization or globalization of software. Must be proficient in designated software language and operating environments. managing and/or directing complex software development or maintenance; 7
SPECIALIZED SKILLS Enterprise Architect Operations Analyst Operations Research Analyst Scientist Process Provides high level architectural expertise to managers and technical staff. Develops architectural products and deliverables for the enterprise and operational business lines. Develops strategy of system and the design infrastructure necessary to support that strategy. Advises on selection of technological purchases with regards to processing, data storage, data access, and applications development. Sets standards for the client/server relational database structure for the organization (SQL, ORACLE, SYBASE, etc.). Advises of feasibility of potential future projects to management. Identify improvements on the workflow or system and collaborate with the operations team and supervisor to implement the necessary changes. Perform electronic resolutions of the work systems for record keeping. Develop a standard process for evaluation of the impact of an operation s potential query and the consequent communication of result. Establish control on the system in order to make sure that operational performance and service level are being met in accordance with a set cost and budgeting expectations. Formulates and applies mathematical modeling methods to develop and interpret information that assists management with policy formulation and other technical or managerial functions. Using analytical techniques, devise enhanced methods to support decisions and solve problems. Define data requirements and approaches to achieve desired knowledge on which to base future operational and technical decisions. Provides a broad range of R&D activities in both theoretical and practical environments. May involve multidisciplinary activities. Provides recommendations for laboratory and simulation activities to assess and validate proposed designs and methodologies. Consults with other technical staff to develop solutions and alternatives. Oversees and ensures the efficient and safe functioning of all the processes related to producing a product, substance or service; have understanding of required outcomes of a particular procedure; Designing processes and equipment related to the creation of products or services that are cost effective and in keeping with a given budget; Implementing process designs, creating prototypes, testing, making necessary modifications where required and commissioning the process; Assessing safety requirements and ensuring that these are integrated into the process; Integrating new technology or environmentally friendly practices into existing processes 0 3 or related related scientific or related or related related scientific or related or related related scientific or related managing and/or designing enterprise level systems, advanced degree in 8