POSITION DESCRIPTION POSITION TITLE: MANAGER COMPANY DIVISION: Aged & Community Care UNIT: CDC, NDIS & Out Reach Contracted Case Management OFFICE LOCATION: REPORTS TO: OTHER PROFESSIONAL RELATIONSHIPS: CONDITIONS: LARA Required to undertake travel across the Barwon, South West & Grampians Regions General Manager Aged & Community Care Applying a matrix management model this position works closely with: Program Team Leaders Program Administrative Staff SLCS Leadership team Finance Department Corporate Services Individual SLCS Employment Agreement OUR PURPOSE & VALUES OUR PURPOSE We Listen : You Choose : We Respond ST LAURENCE VALUES: We value Integrity Equity & Access Inclusiveness Empowerment Dignity How we demonstrate our values We do what we say we will. We work to secure and provide the resources people need to live the life they want. We provide opportunities for meaningful participation for those who use our services. We make sure people have the necessary information and support to make informed choices. We respect each individual and work to support their choices. DATE: April 2015 Page 1 of 6 Document No: SLCS-59-1101 Review Date: Sept 2015 Authorised: CEO
AGED AND COMMUNITY CARE DIVISION St Laurence Community Services ( SLCS ) operates under three main service divisions of which the Aged and Community Care Division is one. In keeping with the mission and objective of St Laurence the Aged and Community Care Division seeks to improve the quality of life for people living with a disability, people in necessitous circumstances, Ageing Victorians and their families and carers. KEY ACCOUNTABILITIES This position is directly responsible to the General Manager, Aged & Community Care or their delegate, for the following key accountabilities and the achievement of Key Performance Indicators (which are outlined at Attachment 1). 1. To manage the case management services delivered by the Division to ensure all customers receive high quality services at all times 2. To provide leadership and support to staff and work with the General Manager to ensure programs operate in accordance with the commonwealth, state and organisational policies 3. To achieve and maintain full compliance with all funded service agreements and arrangements. 4. Other duties may be required, as directed. The key accountabilities and associated KPIs (refer Attachment to the Position Description) cannot be delegated without the authority of the CEO or the General Manager. OH&S RESPONSIBILITIES The Board of Directors of St Laurence recognises its moral and legal responsibilities to provide a working environment for its employees, volunteers, contractors, visitors, the general public and those whom we serve (our clients and our residents), that is safe and healthy. All St Laurence employees have a responsibility for implementing the Association risk management program. The Manager is accountable to their General Manager for ensuring that the activities of the programs and employees under their management are conducted in accordance with the Association s Occupational Health and Safety Management System and in a manner that minimises the risk of injury or ill health to all people affected by the activity. Where the risk of employee injury or ill health cannot be eliminated completely the Manager, is to ensure that appropriate and effective controls are documented and implemented to reduce the risk as far as practicable. PROFESSIONAL DEVELOPMENT The Manager is required to participate in ongoing professional development which shall include mandatory training, core competency training and other professional development required to maintain or develop industry/professional knowledge. Other than mandatory requirements, professional development is the responsibility of the individual. There is an organisational expectation the Manager will discuss the development of a professional development program and related opportunities with the General Manager. These agreements to undertake professional development activities will be agreed as part of the Manager s annual Work Plan. DATE: April 2015 Page 2 of 6
SELECTION CRITERIA ESSENTIAL Knowledge A degree in Social Work or related field and with 7-10 years experience in a range of community service delivery, including policy creation and review is essential. Case management supervision experience will be highly regarded Understanding of the requirements to deliver State (DHHS and DSS) and Federal funding for packaged care and Federal care services funded under the NDIS Knowledge of the Aged Care Act 1997, Disability Act 2006 (Vic), Common Community Care Standards and Packages Care Guidelines and the National Disability Services Act 2012. Practical Experience Experience in personnel management Experience in administering case management services with specific demonstrable knowledge in a Not for Profit Organisation Experience in working with the Commonwealth and State departments. Management Skills Collaborative leadership approach Demonstrated capacity to coordinate and deliver multiple tasks Highly developed interpersonal and negotiation skills. Demonstrated ability to lead a service team to achieve results. Communication Skills Demonstrated oral and written communication skills (examples of written documentation will be required at interview) Demonstrated capacity to work with a broad range of internal stakeholders and constituents Demonstrated ability to communicate to diverse audiences at all levels both internally and externally. DESIRABLE Experience working with Carelink Plus or like Customer Database Regional knowledge of service frameworks, growth opportunities and workforce capacity across geographic locations Contract Management skills with demonstration of successful compliance regimes and strategies CULTURAL FIT In addition to the selection criteria outlined above, the organisation will consider the cultural fit of all potential recruits to this position. DATE: April 2015 Page 3 of 6
INHERENT PHYSICAL REQUIREMENTS OF THIS POSITION Required Activities Bending Computer based tasks Frequency Required Often Sometimes Rarely Driving Kneeling Lifting Sitting Standing Walking ATTACHMENTS: Key Performance Indicators Link to St Laurence Community Services Organisational Chart (SLCS-59-1485) Link to St Laurence s Strategic Plan (SLCS-59-937) DATE: April 2015 Page 4 of 6
ATTACHMENT 1 KEY PERFORMANCE INDICATORS (KPIS) Manager, Contracted Case Management Individual KPI Required Level (%) Evidence Review Period Period to Address Failure 1. Lead the innovation and design of service delivery to contracted case management consumers in line with the strategic goals of the organisation, managing culture change. % Consumer Engagement outcomes reviews combined with business analysis will demonstrate the success of the service delivery model Six monthly Six (6) months 2. Delivery of annual revenue and expenditure budgets for the Case Management programs/cost centres 97- Monthly variation report Monthly accrual for POS Financial year sign off of budget Weekly Period to correct major variance 2 months 3. Compliance with terms and conditions in all Service Agreement, Funding Agreements, Contracts and Memoranda of Understanding Annual review of compliance requirements as per all funding contracts. Monitoring and reporting against compliance requirements Participation in internal and external audits. Annual Two (2) months Monthly review of incidents and complaints, tracking trends implementing corrective actions as per the monthly Manager s Report. Monthly 4. Work plans for all staff in the Case management programs monitored four six weekly and reviewed annually Staff performance managed in line with KPI s as set in the work plan Reviewed 12 monthly more frequently if required Reviewed 12 monthly more frequently if required Two (2) months DATE: April 2015 Page 5 of 6
5. Lead the Case Management team facilitating meetings, continuous improvement cycle and evaluating new practices implemented across the year. Manage the annual calendar for all meetings within the Case Management team. Provide leadership in all staff contacts. Ensure a high level of communication is maintained between SLCS management and the Case management team Monthly Two (2) monthly 6. Participate in key network activities providing a voice for St Laurence and advocacy for Case Managed clients within the community. LASA network meeting Regional network meetings meetings Monthly Two (2) months 7. Incident reporting and recording identifying risks and OH&S issues for the consumers, employees and the organisation Ensure all staff are reporting within the risk management framework. Monitor the standard of information and evaluate trends of reporting. Monthly reviews One (1) month Facilitate external department reports as required Assist in the maintenance of the organisations vulnerable client list. Position Description & KPI Acknowledgement I have read, understood and agree to comply with the above position description and KPIs. Employee Signature: Date: DATE: April 2015 Page 6 of 6