Delivering Success Together Westcon-comstor brochure
COMMITTED TO YOUR SUCCESS We are Westcon-Comstor we strive to be your preferred global technology distributor. With partnerships built on trust, we are laser-focused on helping you achieve success. We deliver the world s leading technology solutions, complemented by our expertise and services; executed flawlessly by our people. WE GROW TOGETHER. WE DELIVER SUCCESS TOGETHER.
Westcon-Comstor - About Us Westcon-Comstor is transforming IT distribution with best-in-class solutions in our Comstor, Security and Unified Communications and Collaboration practices, combined with worldwide capabilities in, Global Deployment and Cloud. Multi-national, headquartered in New York 70+ countries with physical presence 20,000+ trading customers 180+ countries and territories shipped to on behalf of customers We help you address the business opportunities of today and tomorrow with a market-leading portfolio of physical and digital products and services. $ 6.5B FY16 gross revenue 30+ years in business We work closely together with our vendor and customer partners to deliver results by combining expert technical and market knowledge with a uniquely collaborative engagement model and industry-leading enablement programmes. 26 logistics and stocking facilities 4,000+ employees
Our 5 pillars for your success EXECUTION EXCELLENCE SOLUTIONS & SERVICES CUSTOMER SUCCESS WINNING TEAM DIGITAL ENABLEMENT A performance culture giving you the confidence that we get it right the first time. A world-class portfolio of products, services and cloud solutions that address your needs. We enable you to grow your business profitably. Highly motivated and empowered people are the foundation of our winning culture. We make it easier for you and our vendors to do business with us. Our tools and data analytics become a key enabler and differentiator.
Our worldwide network provides you with local and global expertise Northern America LATAM EMEA APAC Countries present Ship-to Countries Local office Stocking facility Advanced logistics centre Network and Security Operation Centres Head office Tarrytown (NY), USA
A portfolio of world-class vendors is the foundation for winning solutions We build on these foundations + + + Products Teams Programmes = Success
We provide specialisation through our technology practices Security Infrastructure Protection IP Telephony Collaboration IoT solutions Software Security Management Security solutions Endpoint Protection Collaboration UCC solutions Video Enterprise Networks Data Center Threat detection and prevention Unified Communications Networking Our Comstor practice offers specialist support across Cisco technologies and helps you profitably ENGAGE, DEVELOP, GROW and EXPAND your Cisco business with our EDGE partner programme. Our Security practice arms you with products and services that help you safeguard your customers data, infrastructure, users and applications from threats and downtime. Our UCC practice enables you to create seamless interactions for your customers anytime, anywhere through a tightly aligned technology eco-system.
Leverage our expertise for your success Focused And Specialised Our people are experts, constantly enhancing their knowledge and skills to help you win business and support your customers profitably. 100% focused on partnership Sales Driving sales growth with business planning and mentoring plus proof of concept and solution design support to help qualify, accelerate and close high value deals Marketing Digital marketing and Marketing As A Service (MAAS) to drive awareness and opportunities through new business, upsell and refresh programmes Enablement Innovative business development programmes to hone your skills and change your growth trajectory Renewals Increase revenue, maintain customer loyalty with specialised support Your #1 Global technology distributor Understand and profit from the latest disruptive trends and technologies Win incremental high growth, high margin solutions Increase your revenue streams and ROI boost customer satisfaction
Our services support you profitably through the customer lifecycle are a fundamental component of successful technology deployments and adoption. Our flexible multi-vendor service offers help you embrace and invest in technologies at your own pace. As technology business models evolve (XaaS), our innovative service packages are also evolving so you can continue to profit in a rapidly changing world. Our services help you Adopt new technologies and revenue streams Increase your focus on selling and accelerate your sales cycle Improve ROI for you and your customers Enhance customer success and loyalty Adapt to and profit from cloud and annuity-based business models Education Education Further your knowledge and skills through certified and bespoke training courses Support Proactive remote and onsite technical assistance to remediate customer issues in the shortest time possible Professional Extended capacity, capability and reach when, how and where you need it Supply chain Project management, logistics, integration and reverse logistics services to drive efficiencies and profitability Financial Creative and flexible financial solutions to simplify the purchasing process and increase incremental spend Renewal Ensuring there is no loss of revenue for you and no service interruption for your customers Managed services Keeping your customers infrastructure productive around the clock
Unrivalled end-to-end support that complements your strengths Customer Success Driving Long Term Profitability We understand that no two partners are the same and take a consultative approach to map our services to your needs. We help you deliver positive business outcomes which enhance customer satisfaction and success. LAND We help you sell and implement the right solution to meet customer needs on-demand professional services Increase engagement with your customers and unlock revenue opportunities by leaning on our expertise in solution design, consultancy, audits and implementations. Whatever challenges your professional services team are faced with, our accredited team of engineers can plug gaps and ensure you don t leave money on the table. ADOPT We help you support your customers to optimise adoption and utilisation of their solution hands-on, high quality training Get certified and boost your technical skills by receiving state-of-the-art education from our 45 knowledgeable instructors. They are not only education specialists, they are also active engineers who are faced with the same challenges as you. They deliver courses in local language as either classroom, on-site or instructor-led online training. EXPAND We help you upsell and refresh your customers solutions next-generation support and managed services Our multi-lingual Service Desk goes beyond providing standard support. Our technical specialists are available 24x7x365 to provide expert advice and assist with your pre-sales enquiries, troubleshooting, configuration, design and change management. We proactively take care of your customers needs, providing peace of mind; allowing you to free up resources and focus on your core business. RENEW We help you renew your customers subscriptions and support agreements
Capitalising on Cloud Our 5 Cloud commitments Digital Transformation is a reality and we must adapt to meet changing end-user demands. We provide global reach and scale with local expertise to help you enter and serve new markets Cost and agility are the primary drivers for cloud adoption. Consumption-based solutions generate long-term customer value but end-users are seeking cloud solutions not just point products. We can help you deliver these solutions and foster the right ecosystem of products and services, with focused enablement programmes, to help you address both technical and business challenges and profit through the digital transformation journey. Cloud + + Renewals = Customer Success $ We systematically identify, qualify and onboard new vendors for the most comprehensive cloud solutions portfolio We keep you at the centre of the digital services life cycle ensuring you profit from every transaction We offer multi-vendor hybrid solutions to help you meet your customers needs We enable you to thrive in the digital services market
Providing you with cloud business intelligence that radically simplifies order, delivery and management of your cloud services. BlueSky: our Cloud and Service Management platform Coming soon Usage Analytics Product Knowledgebase Partner Reporting Service Performance Monitoring BlueSky Service Governance Hybrid Cloud Management Visibility and insight Cost control Business agility Streamlined business operations Enhanced customer service Branded cloud services Hybrid Marketplace Application Lifecycle Policy Cloud Service Provider Storage Cloud Accounts License Management Consumption-based Billing and Metering Security
Global Deployment Solutions solve business challenges across borders Our dedicated and specialised global team help you address business efficiency challenges related to global projects. Through our global network, we enable you to successfully execute multi-country implementations, shipping in 180+ countries around the world, whilst enabling you to maintain strategic local relationships with your customers. Financial and Legal Global business Harmonised global pricing Tax optimisation and recovery DDP shipment Leasing CPE as a service Global single contract, SLAs and T&Cs Consolidated single supplier and point of contact Global reporting Financial and Legal compliancy Environmental (WEEE, carbon emissions, packaging) Export / Import Risk management operational Global supply chain and service delivery Concierge model Lifecycle management Reverse logistics Aggregation and finished goods solutions Staging, strategic stocking, configuration and project coordination services Global Business Operational Compliancy
Connecting the human to the digital Our dedicated account managers are the linchpin to our partnership and focused on your business development In an increasingly digital world, with rapidly evolving technologies and business models, we cannot lose sight of the importance of people. Our people are at the heart of your business Dedicated to your success Our expert pre-sales teams offer consultancy, quotations and proof of concept solutions to help you win business Our winning teams are inspired to build strong relationships and partner Our skilled services teams expand and enhance your strengths Our knowledgeable trainers help you develop the right technical talent satisfaction for long-term success and growth. Specialised renewals teams help maintain customer loyalty and maximise revenues Our marketing teams help you generate demand through multi-channel programmes
Our DNA Our Values INNOVATION We encourage change and creativity to deliver the best outcomes EXCELLENCE We exceed expectations and strive to be the best that we can be PARTNERSHIP We build strong relationships and alliances to achieve success for the long term INTEGRITY We champion an environment of honesty, fairness and high moral standards EMPOWERMENT We love initiative and provide opportunity for our people
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