Corporate Responsibility Performance and GRI Data

Royal Mail plc 2016-17 Performance and GRI Data This document is an appendix to the Royal Mail Group 2016 17 (CR) Report. It includes corporate responsibility performance data 1 from the 2016 17 CR Report, as well as additional disclosures to meet the requirements of the (GRI) Sustainability, G4, at the Comprehensive level. Contents Customer metrics 02 Quality of Service 02 People metrics 02 Safety metrics 03 Diversity metrics 03 UKPIL employee data 04 Community metrics 05 Carbon emissions 05 Waste metrics 06 Water metrics 06 Air emissions sources for UKPIL 06 Energy consumption by primary sources 06 GRI Index General standard disclosures 07 Specific standard disclosures 11 View our CR Report online at www.royalmailgroup.com/responsibility/cr-reports 1 The data primarily covers the Group s UK Parcels, International & Letters (UKPIL) delivery businesses, operating through the Royal Mail and Parcelforce Worldwide brands. The UK represents around 92 per cent of our employee headcount and our focus is therefore on the UK. Where stated, we have also included data from our European business, General Logistics Systems (GLS) 01

Customer See page 30 in the 2016-17 CR Report Customer metrics 2016 17 2015-16 Mean business customer satisfaction (score) 78 76 Consumer satisfaction (score) 72 72 Business customer satisfaction following a call to Royal Mail (%) 91.7 90.4 Consumer satisfaction following a call to Royal Mail (%) 83.1 83.4 Business customer satisfaction with online experience (score) 52.0 49.8 2 Consumer satisfaction with online experience (score) 60.4 59.6 2 Mobile satisfaction with online experience (score) 68.2 N/A Ease to Do Business With Royal Mail (score) 80 78 See page 33 in the 2016-17 CR Report Retail Quality of Service (%) 2016-17 target 2016-17 2015-16 First Class mail 93.0% 93.2% 92.6% Second Class mail 98.5% 98.9% 98.8% See page 39 in the 2016-17 CR Report People metrics 2016 17 2015 16 2014 15 Employee engagement 3 (score) 57 57 56 Job satisfaction 3 (score) 69 68 69 Colleagues who say Royal Mail values diversity (%) 57% 56% 56% Colleagues who say they understand how their roles contribute to the success of Royal Mail (%) 70% 67% 65% 2 The calculation methodology changed in 2016 17. The 2015 16 figure has been restated so that the data is comparable 3 This score is out of 100 02

People See page 42 in the 2016-17 CR Report Safety metrics 4 2016 17 2015 16 2014 15 Road Traffic Collision Frequency Rate 5 (%) 12.3% N/A N/A Lost Time Accident Frequency Rate (per 100,000 hours worked) 0.49 0.49 0.70 Total accidents (number) 7,298 8,040 9,738 Days lost due to accidents (number) 21,437 23,038 29,903 Fatalities 6 (number) 1 2 4 Sick absence (%) 4.63% 4.51% 4.74% See page 44 in the 2016-17 CR Report Gender diversity (headcount) Royal Mail 7 female Royal Mail 7 male GLS female GLS male 2016 17 2015 16 2016 17 2015 16 2016 17 2015 16 2016 17 2015 16 Royal Mail plc Board 8 4 3 4 5 Senior Management 731 686 1,704 1,651 39 36 246 242 Management 1,420 1,399 5,280 5,441 Administrative 1,428 1,495 980 1,016 3,183 2,783 2,528 2,314 Operational 20,011 19,030 107,131 108,642 1,993 1,768 9,147 6,848 Ethnicity distribution (headcount) 7 Asian Black Chinese Mixed Other White Royal Mail plc Board 8 8 Senior Management 130 23 6 24 243 2,009 Management 430 192 11 61 577 5,429 Administrative 124 41 9 13 153 2,068 Operational 8,690 4,213 248 959 17,377 95,655 Age distribution (headcount) 7 < 30 30 49 50+ Royal Mail plc Board 8 8 Senior Management 67 1,488 880 Management 505 3,513 2,682 Administrative 182 1,198 1,028 Operational 9,307 61,164 56,671 4 Figure represents UKPIL safety performance 5 Road traffic collisions per 1,000 vehicles 6 Comprises the total number of fatalities in the UK of Royal Mail employees and third parties. We disclose fatalities that have been confirmed during the reporting year. 7 This comprises UKPIL (Royal Mail and Parcelforce Worldwide) and Pension and Heritage Trustees. The data excludes Acquisitions, Romec and NDC 8 The Board represents Royal Mail Group 03

People UKPIL employee data 9 Overall total Headcount Total % Employees 138,693 Joiners 8,864 6.4% Leavers 9,661 7.0% By type Headcount Total % Full time 99,300 71.6% Part time 39,393 28.4% By region Headcount Total % East 44,430 32.0% North 35,417 25.5% West 33,572 24.2% Logistics 10,524 7.6% Non region-specific 14,750 10.6% By contract Headcount Total % Permanent 137,208 98.9% Contract 1,485 28.4% Leavers by age Headcount % Change < 30 1,795 13.6% 30 49 3,487 1.6% 50 + 4,379 1.8% Joiners by age Headcount % Change < 30 3,586 6.4% 30 49 3,844 1.5% 50 + 1,434 0.2% Leavers by gender Headcount % Change Female 2,009 8.9% Male 7,652 6.6% Joiners by gender Headcount % Change Female 2,927 12.9% Male 5,937 5.1% Leavers by region Headcount % Change East 3,107 7.0% North 2,354 6.6% West 2,449 7.3% Logistics 549 5.0% Non region-specific 1,202 8.3% Joiners by region Headcount % Change East 2,952 6.6% North 2,038 5.7% West 2,439 7.3% Logistics 422 3.9% Non region-specific 1,013 7.0% Joiners: this is the known number of joiners during the year as at 26 March 2017 Leavers: this is the known number of leavers during the year as at 26 March 2017 N.B. It is not possible to calculate the headcount reduction from 2015-16 to 2016-17 by subtracting joiners from leavers. Nor is it possible to calculate this year s closing headcount by adding joiners to and subtracting leavers from last year s closing headcount due to timing differences in reporting. 9 This comprises UKPIL (Royal Mail and Parcelforce Worldwide) and Pension and Heritage Trustees. The data excludes Acquisitions, Romec and NDC. 04

Community See page 51 in the 2016-17 CR Report Community metrics 10 2016 17 2015 16 2014 15 Voluntary contributions by Royal Mail 3.63m 3.12m 3.18m Cash 2.88m 2.08m 2.08m In-kind 0.06m 0.33m 0.34m Time 0.32m 0.33m 0.50m Management cost 0.37m 0.37m 0.26m Mandatory contributions by Royal Mail 4.32m 3.60m 4.42m Cash 0.49m 0.46m 0.46m In-kind 3.82m 3.15m 3.96m Total amount contributed by Royal Mail 7.95m 6.72m 7.60m Amount contributed through employee fundraising 3.11m 3.12m 3.03m Total contributions supported by Royal Mail 11.06m 9.83m 10.63m Environment See page 68 in the 2016-17 CR Report 2016 17 CO 2e emissions 2016 17 2015 16 13 2014 15 13 ( 000 tonnes) 10, 11, 12 Total UKPIL GLS Total UKPIL GLS Total UKPIL GLS Scope 1 458.2 444.9 13.3 473.7 458.4 15.3 483.7 470.7 13.0 Scope 2 134.4 116.3 18.1 152.2 134.1 18.2 166.4 145.4 21.0 Scope 3 87.7 87.7 88.7 88.7 100.1 100.1 Total 680.3 648.9 31.4 714.6 681.2 33.4 750.1 716.1 34.0 Tonnes CO 2e per 1m revenue 84.7 88.8 92.2 Scope 2 (market-based) 40.3 14.3 26.0 40.7 14.1 26.6 10 Totals may differ due to rounding 11 We quantify and report our organisational greenhouse gas emissions according to the Defra Environmental Guidelines 2013 and have utilised the UK Government 2014 Conversion Factors for Company in order to calculate carbon dioxide equivalent emissions from corresponding activity data. We have reported all material Scope 1 and Scope 2 emissions for which we consider ourselves responsible and exclude immaterial sources such as fugitive emissions from air conditioning in owned vehicles. Scope 3 emissions are included in UKPIL reporting only. 12 We report our Scope 2 market-based carbon emissions in line with the Greenhouse Gas Protocol, which takes into account the use of lower carbon forms of energy such as renewables. Based on the total Scope 2 market-based figures in the 2016-17 CO2e Emissions table, our total carbon emissions in 2016 17 are 586.1 kilotonnes CO 2 e. 13 Last year, we reported that we had achieved a 16.8 per cent reduction in carbon emissions against the baseline. However, we actually achieved a 22 per cent reduction. During 2016 17, we identified two issues that resulted in an overestimation of our carbon emissions for 2015 16, and for 2014 15. Firstly, Parcelforce Worldwide road fleet emissions had been double counted in 2015 16 and 2014 15. Secondly, issues with gas meter billing resulted in some double counting during 2015 16. This means that we overestimated our total carbon emissions by 5.9 per cent in 2015 16 and 3.9 per cent in 2014 15 These issues have been rectified. Appropriate additional control steps have been included as part of the data collection and validation process to reduce the risk of misreporting in the future. Carbon emissions figures have been restated here to ensure transparency. Ernst & Young (EY) reviewed the rectifications and the additional controls that were implemented. EY concluded that on the basis of the work completed, EY is not aware of any errors that would materially affect the carbon emissions data as presented here. EY s full assurance statement is on pages 74 to 76 of the 2016-17 CR Report. 05

Environment See page 71 in the 2016-17 CR Report Water metric ( 000 m 3 ) 2016 17 2015 16 2014 15 Water consumed 1,413.1 1,474.4 1,507.3 See page 72 in the 2016-17 CR Report Waste metrics ( 000 tonnes) 14 2016 17 2015 16 2014 15 Waste generated 32.9 32.5 32.0 Waste to landfill 2.9 4.5 7.2 Waste diverted from landfill 30.0 28.1 24.8 Air emission sources Unit: tonnes 14, 15 Road Air (mail) Buildings Total 2016 76 Total 2015 16 Carbon monoxide 677.6 114.4 70.5 862.5 682.9 Nitrogen oxides 1,278.5 265.6 178.2 1,722.3 2,003.3 PM10 (Particulate matter < 10 micrometres) 34.1 3.5 4.1 41.7 52.1 PM2.5 (Particulate matter < 2.5 micrometres) 32.4 3.5 4.1 40.0 49.8 Sulphur dioxide 1.6 26.9 0.8 29.3 22.9 14, 16 Energy consumption by primary source Unit: terajoules Direct enegy Indirect energy UKPIL GLS Total 2016-17 2015-16 17 2016-17 2015-16 2016-17 2015-16 17 Natural gas 1,643.1 1,642.5 100.4 94.8 1,743.5 1,737.3 Liquefied petroleum gas 0.8 4.5 2.3 1.1 3.1 5.6 Kerosene 1.5 1.4 1.5 1.4 Gas oil 37.0 37.2 16.4 10.5 53.5 47.6 Diesel 5,188.1 5,447.6 91.5 93.4 5,279.6 5,541.0 Motor gasoline 21.2 9.5 7.7 5.1 28.9 14.6 Coal Core electricity 944.4 980.2 177.2 174.8 1,121.6 1,154.9 Rail electricity 71.3 64.0 71.3 64.0 Aviation fuel 683.6 751.0 683.6 751.0 Diesel 119.9 142.7 119.9 142.7 Photo voltaics 0.3 0.3 0.3 0.3 District heating 8.1 7.1 8.1 7.1 TOTAL 8,711.3 9,080.8 403.5 386.7 9,114.8 9,467.5 14 Totals may differ due to rounding 15 Air emissions have been calculated based on the UK National Atmospheric Emissions Inventory, 2014 emissions factors. Reported emissions exclude immaterial sources such as personal business travel and mail delivered in private vehicles. 16 Volume and energy conversions are based on the CDP s guidance document, Technical Note: Conversion of Fuel Data to MWh. Mileage-based information, such as personal business travel, has been excluded and is estimated to amount to less than five per cent of our total energy use. GLS data only includes energy associated with Scopes 1 and 2. 17 2015-16 energy consumption has been restated in alignment with the 2015-16 carbon emissions restatement. See 2016-17 CO 2 e Emissions table on page 5 for more information. 06

General standard disclosures We report in accordance with the (GRI) Sustainability, G4, at the Comprehensive level. The G4 framework sets out the principles and standard disclosures that organisations can use to report their economic, environmental, and social performance and impacts. Our GRI Index has been checked by Citizenship. Citizenship confirms that in their view the Index meets the requirement of In accordance Comprehensive, as set out in the GRI G4 Guidelines. Ernst & Young carries out assurance on our Report as a whole, which includes GRI content. The Independent Assurance Statement is located at www.royalmailgroup.com/responsibility/assurance This table includes references to our 2016-17 Report. These are marked CRR. It also includes some references to our 2016-17 Annual Report and Accounts. These are marked ARA. Strategy and analysis G4-1 Statement from the most senior decision-maker of the organisation about the relevance of sustainability to the organisation and the organisation s strategy for addressing sustainability. CRR 4-5 G4-2 Description of key impacts, risks, and opportunities. CRR 14-16, ARA 14-15 Organisational profile G4-3 Name of the organisation. CRR 1, 2 G4-4 Primary brands, products, and services. CRR 6 G4-5 Location of the organisation s headquarters. CRR 2 G4-6 Number of countries where the organisation operates, and names of countries where either the organisation has significant operations or that are specifically relevant to the sustainability topics covered in the report. CRR 6, ARA 3 G4-7 Nature of ownership and legal form. ARA 3 G4-8 Markets served (including geographic breakdown, sectors served, and types of customers and beneficiaries). CRR 6-7, ARA 3, 7-11 G4-9 Scale of the organisation. CRR 6-7, ARA 3 07

(GRI) Sustainability G4-10 Employment profile. CRR 6, 39-40, 49, ARA 44-45 G4-11 Percentage of total employees covered by collective bargaining agreements. CRR 41 G4-12 Describe the organisation s supply chain. CRR 59-64 G4-13 G4-14 G4-15 G4-16 Significant changes during the reporting period regarding the organisation s size, structure, ownership, or its supply chain. Report whether and how the precautionary approach or principle is addressed by the organisation. Externally developed economic, environmental and social charters, principles, or other initiatives to which the organisation subscribes or which it endorses. Memberships of associations (such as industry associations) and national or international advocacy organisations. Identified material aspects and boundaries G4-17 G4-18 Entities included in the organisation s consolidated financial statements or equivalent documents, and exclusions from this report. Process for defining the report content and the Aspect Boundaries. Implementation of the Principles for Defining Report Content. CRR 2, 71, ARA 2 Royal Mail does not formally follow the precautionary approach. However, in the most pertinent areas, e.g. environmental risks associated with fuel use, we are aware of, and work to reduce, potential impacts. See also ARA 37-41. CRR 13, 25, 35 CRR 13, 25, 36, 37, 44, 52-54, 61 CRR 2, ARA 2, 88-151 CRR 10-19 G4-19 Material Aspects identified in the process for defining report content. CRR 14-16 G4-20 Material Aspects and boundaries within the organisation. CRR 14-16 G4-21 Material Aspects and boundaries outside the organisation. CRR 14-16 G4-22 Effect of any restatements of information provided in previous reports, and the reasons for such restatements. Significant changes from previous reporting periods in the Scope and G4-23 Aspect Boundaries. Stakeholder engagement CRR 30, 68 None G4-24 Stakeholder groups engaged by the organisation. CRR 15-19 G4-25 G4-26 G4-27 Basis for identification and selection of stakeholders with whom to engage. Approach to stakeholder engagement, including frequency of engagement by type and by stakeholder group, and an indication of whether any of the engagement was undertaken specifically as part of the report preparation process. Key topics and concerns that have been raised through stakeholder engagement. CRR 15-19 CRR 15-19 CRR 15-19 08

(GRI) Sustainability Report profile G4-28 period (such as fiscal or calendar year) for information provided. CRR 2 G4-29 Date of most recent previous report (if any). CRR 2 G4-30 cycle (such as annual, biennial). CRR 2 G4-31 Contact point for questions regarding the report or its contents. CRR 2 G4-32 G4-33 Governance G4-34 G4-35 G4-36 G4-37 The in accordance option the organisation has chosen and reference to the External Assurance Report. Organisation s policy and current practice with regard to seeking external assurance for the report. Governance structure of the organisation, including committees of the highest governance body. Identify any committees responsible for decision making on economic, environmental and social impacts. Process for delegating authority for economic, environmental and social topics from the highest governance body to senior executives and other employees. Report whether the organisation has appointed an executive-level position or positions with responsibility for economic, environmental and social topics, and whether post holders report directly to the highest governance body. Processes for consultation between stakeholders and the highest governance body on economic, environmental and social topics. CRR 2 CRR 2 CRR 12, ARA 49-65 CRR 12 CRR 12 CRR 12, 13, 15-19, ARA 85 G4-38 Composition of the highest governance body and its committees. ARA 49-53 G4-39 G4-40 G4-41 G4-42 G4-43 G4-44 G4-45 G4-46 G4-47 Report whether the Chair of the highest governance body is also an executive officer (and, if so, his or her function within the organisation s management and the reasons for this arrangement). Nomination and selection processes for the highest governance body and its committees. Processes for the highest governance body to ensure conflicts of interest are avoided and managed. Report the highest governance body s and senior executives roles in the development, approval, and updating of the organisation s purpose, value or mission statements, strategies, policies, and goals related to economic,environmental and social impacts. Measures taken to develop and enhance the highest governance body s collective knowledge of economic, environmental and social topics. Processes for evaluation of the highest governance body s performance with respect to governance of economic, environmental and social topics. Highest governance body s role in the identification and management of economic, environmental and social impacts, risks, and opportunities. Highest governance body s role in reviewing the effectiveness of the organisation s risk management processes for economic, environmental and social topics. Frequency of the highest governance body s review of economic, environmental and social impacts, risks, and opportunities. ARA 49 ARA 63 ARA 54 CRR 12, 13, 15-16, www.royalmailgroup.com/board_tor www.royalmailgroup.com/matters_ reserved_to_the_board CRR 12, 17-19, ARA 54-55, 60 www.royalmailgroup.com/matters_ reserved_to_the_board CRR 12-13, ARA 85 ARA 85 ARA 85 ARA 85 09

(GRI) Sustainability G4-48 G4-49 G4-50 G4-51 Highest committee or position that formally reviews and approves the organisation s sustainability report and ensures that all material Aspects are covered. Process for communicating critical concerns to the highest governance body. Nature and total number of critical concerns that were communicated to the highest governance body and the mechanism(s) used to address and resolve them. Remuneration policies for the highest governance body and senior executives. CRR 12, ARA 85 ARA 62 ARA 62 ARA 66-82 G4-52 Process for determining remuneration. ARA 68 G4-53 G4-54 Report how stakeholders views are sought and taken into account regarding remuneration, including the results of votes on remuneration policies and proposals, if applicable. Ratio of the annual total compensation for the organisation s highest-paid individual in each country of significant operations to the median annual total compensation for all employees (excluding the highest-paid individual) in the same country. Ratio of percentage increase in annual total compensation for the organisation s highest-paid individual in each country of significant G4-55 operations to the median percentage increase in annual total compensation for all employees (excluding the highest-paid individual) in the same country. Ethics and integrity G4-56 G4-57 G4-58 Describe the organisation s values, principles, standards and norms of behavior such as codes of conduct and codes of ethics. Internal and external mechanisms for seeking advice on ethical and lawful behavior, and matters related to organisational integrity, such as helplines or advice lines. Internal and external mechanisms for reporting concerns about unethical or unlawful behavior, and matters related to organisational integrity, such as escalation through line management, whistleblowing mechanisms or hotlines. ARA 66-82 ARA 75 ARA 76 CRR 9-11, 24-26 CRR 24-26 www.myroyalmail.com/code_of_ business_standards CRR 24-26 www.myroyalmail.com/code_of_ business_standards www.royalmail.com/personal/helpand-support/what-can-i-do-aboutscam-mail 10

(GRI) Sustainability Specific standard disclosures Economic Economic performance c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the CRR 13-19, 47-50, ARA 2, 14-17, 48-53 G4-EC1 Direct economic value generated and distributed. CRR 6-8, 20-23, 49-50, ARA 2 G4-EC2 Financial implications and other risks and opportunities for the organisation's activities due to climate change. CRR 15, 67-71 G4-EC3 Coverage of the organisation's defined benefit plan obligations. ARA 107-112 G4-EC4 Financial assistance received from government. CRR 48-50 ARA 103, 108-111 Indirect economic impacts c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the G4-EC7 Development and impact of infrastructure investments and services supported. CRR 13-19, 47-50 Not applicable - no relevant infrastructure investments G4-EC8 Significant indirect economic impacts, including the extent of impacts. CRR 47-50, 59 Environmental Energy c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the CRR 13-19, 65-71 G4-EN3 Energy consumption within the organisation. CRR 65-71, GRI 6 G4-EN4 Energy consumption outside of the organisation. CRR 65-71, GRI 6 G4-EN5 Energy intensity. CRR 65-71, GRI 6 G4-EN6 Reduction of energy consumption. CRR 65-71, GRI 6 11

(GRI) Sustainability G4-EN7 Emissions Reductions in energy requirements of products and services. c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the CRR 13-19, 65-71 G4-EN15 Direct greenhouse gas (GHG) emissions (Scope 1). CRR 68, ARA 46, GRI 5 Not applicable. We are investing in new technologies and long-term initiatives to increase the carbon efficiency of our fleet (CRR 71). However, we do not track the energy requirements of individual products and services. G4-EN16 Energy indirect greenhouse gas (GHG) emissions (Scope 2). CRR 68, ARA 46, GRI 5 G4-EN17 Other indirect greenhouse gas (GHG) emissions (Scope 3). CRR 68, ARA 46, GRI 5 G4-EN18 Greenhouse gas (GHG) emissions intensity. CRR 68, ARA 46, GRI 5 G4-EN19 Reduction of greenhouse gas (GHG) emissions. CRR 10, 65-71, ARA 46, GRI 5 G4-EN20 Emissions of ozone-depleting substances (ODS). Indicator did not meet materiality threshold G4-EN21 NOX, SOX, and other significant air emissions. CRR 70, GRI 6 Effluents and waste G4-EN22 G4-EN23 G4-EN24 G4-EN25 G4-EN26 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Total water discharge by quality and destination. Total weight of waste by type and disposal method. Total number and volume of significant spills. Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel Convention (2) Annex I, II, III, and VIII, and percentage of transported waste shipped internationally. Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the organization s discharges of water and runoff. CRR 13-19, 65-67, 72-73 Indicator did not meet materiality threshold Indicator did not meet materiality threshold Indicator did not meet materiality threshold Indicator did not meet materiality threshold Indicator did not meet materiality threshold 12

(GRI) Sustainability Compliance G4-EN29 Transport G4-EN30 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Monetary value of significant fines and total number of nonmonetary sanctions for non-compliance with environmental laws and regulations. c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Significant environmental impacts of transporting products and other goods and materials for the organisation s operations, and transporting members of the workforce. Supplier environmental assessment G4-EN32 G4-EN33 Social c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Percentage of new suppliers that were screened using environmental criteria. Significant actual and potential negative environmental impacts in the supply chain and actions taken. Labor practices and decent work Employment c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the CRR 13-19, 65-73 None CRR 13-19, 68-70 CRR 68-70 CRR 13-19, 60-63, 73, ARA 47 CRR 59, 61, 63 CRR 59-64, 69-71, 73 CRR 13-19, 38-46 13

(GRI) Sustainability G4-LA1 G4-LA2 G4-LA3 Total number and rates of new employee hires and employee turnover by age group, gender and region. Benefits provided to full-time employees that are not provided to temporary or part-time employees, by significant locations of operation. Return to work and retention rates after parental leave, by gender. Labor/management relations G4-LA4 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Minimum notice periods regarding operational changes, including whether these are specified in collective agreements. Occupational health and safety G4-LA5 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and saftey programmes. CRR 39, GRI 4 CRR 38-41 CRR 13-19, 38-46 Minimum notice periods vary depending on the type of operational change proposed. Major types of operational change such as office closures and relocations are subject to at least three months notice and consultation, as documented in collective agreements with our unions. Notice periods for minor changes are not specified in collective agreements but, other than in an emergency, are subject to 28 days notice. CRR 13-19, 26, 38-43 100 per cent Indicator did not meet materiality threshold G4-LA6 G4-LA7 G4-LA8 Type of injury and rates of injury, occupational diseases, lost days, and absenteeism, and total number of work-related fatalities, by region and by gender. Workers with high incidence or high risk of diseases related to their occupation. Health and safety topics covered in formal agreements with trade unions. CRR 38, 42-43, ARA 18, GRI 3 CRR 42-43 CRR 41-43, 54 14

(GRI) Sustainability Training and education G4-LA9 G4-LA10 G4-LA11 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Average hours of training per year per employee by gender, and by employee category. Programmes for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. Percentage of employees receiving regular performance and career development reviews, by gender and by employee category. Diversity and equal opportunity G4-LA12 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Composition of governance bodies and breakdown of employees per employee category according to gender, age group, minority group membership, and other indicators of diversity. Equal remuneration for women and men G4-LA13 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Ratio of basic salary and remuneration of women to men by employee category, by significant locations of operation. CRR 13-19, 38-46 CRR 45 CRR 38-46 We carry out annual performance reviews with all of our managers (approximately seven per cent of our employees in total), with bonuses linked to their performance. CRR 13-19, 38-46 CRR 44, GRI 3 CRR 13-19, 38-46 CRR 41 15

(GRI) Sustainability Human rights Freedom of association and collective bargaining c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Operations and suppliers identified in which the right to exercise G4-HR4 freedom of association and collective bargaining may be violated or at significant risk, and measures taken to support these rights. Assessment c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Total number and percentage of operations that have been subject G4-HR9 to human rights reviews or impact assessments. Society Local communities c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Percentage of operations with implemented local community G4-SO1 engagement, impact assessments, and development programmes. Operations with significant actual and potential negative impacts G4-SO2 on local communities. Anti-corruption its impacts. c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the CRR 13-19, 25-26, 41, 42, 45, 63-64, ARA 47 CRR 25-26, 63-64 CRR 13-19, 25-26, 63-64, ARA 47 CRR 25-26, 60-61, 63-64, ARA 47 CRR 13-19, 47-58 CRR 47, 49-58 CRR 47-58 CRR 13-19, 24-26 16

(GRI) Sustainability G4-SO3 G4-SO4 Total number and percentage of operations asessed for risks related to corruption and the significant risks identified. Communication and training on anti-corruption policies and procedures. CRR 24-26, 59-64 CRR 24-26, 62 G4-SO5 Confirmed incidents of corruption and actions taken. CRR 24-26, 46 Public policy G4-SO6 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Total value of political contributions by country and recipient/ beneficiary. Anti-competitive behavior G4-SO7 Compliance G4-SO8 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Total number of legal actions for anti-competitive behavior, anti-trust, and monopoly practices and their outcomes. c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. Supplier assessment for impacts on society c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the CRR 13-19, 24-26, ARA 83 CRR 24, ARA 83 CRR 13-19, 24-26, ARA 59-63 CRR 24, ARA 40, 59-63 CRR 13-19, 24-26, ARA 59-63 CRR 24, ARA 29, 59-63 CRR 13-19, 59-64, ARA 47 17

(GRI) Sustainability G4-SO9 G4-SO10 Percentage of new suppliers that were screened using criteria for impacts on society. Significant actual and potential negative impacts on society in the supply chain and actions taken. Product responsibility Product and service labeling c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Type of product and service information required by the organisation's procedures for product and service information and labeling, and G4-PR3 percentage of significant product and service categories subject to such information requirements. G4-PR4 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling, by type of outcomes. CRR 59-64 CRR 59-64 CRR 13-19, 28-37 Indicator did not meet materiality threshold Indicator did not meet materiality threshold G4-PR5 Results of surveys measuring customer satisfaction. CRR 27-28, 30, ARA 18, GRI 2 Compliance G4-PR9 c. Report the evaluation of the, including: The results of the evaluation of the Any related adjustments to the Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. CRR 13-19 None 18