Developing a Global Community Joe Mamone, Sr. Director HR Business Finance DHL Express
My Cultural Journey.. Skyline - Toronto Italy - Rome Post Tower - Bonn 2
Welcome to the Most International Company in the World Welcome to DHL Express MAIL FORWARDING/ FREIGHT EXPRESS SUPPLY CHAIN Approx. EUR 14 billion revenue More than 220 countries/territories served Approx. 86,000 employees Approx. 1,500 Facilities Approx. 34,000 Service Points Approx. 2.6 million customers Approx. 308 million shipments (all products) 3 Global Hubs & 19 Main Regional Hubs More than 500 airports served globally Approx. 38,000 vehicles More than 250 dedicated aircrafts 3
A Journey From Good to Great A Challenge to Employee Engagement Start of Asia Pacific Expansion Start of European Expansion DHL transports first shipping docs from San Francisco to Honolulu Deutsche Post acquires 100% of DHL Deutsche Post acquires 100% of Airborne US Domestic Exit From Good to Great Re-FOCUS on core competency Realize performance targets All employees are CIS certified 1969 1970 1974 2002/3 2009 2010 2011 2012 EBIT in = 238m 785m 927m 1.1b Challenges for Employee Engagement How to create a common culture during a period of M&As? How to become the Employer of Choice in a volatile business environment? How to manage Employee Engagement Globally? DHL Express HR Abu Dhabi October 2016 4
Our FOCUS Strategy starts with our Motivated People 5
Motivated People The Global Board displaying Passion! Charlie Dobbie Global COO Joe Joseph Global CFO Mike Parra AM CEO Ken Allen Global CEO DongMing Wu China CEO Ken Lee APEC CEO John Pearson Europe CEO 6
Motivated People 100,000 Certified International Specialists! CAN DO SPEED PASSION RIGHT 1 st TIME 7
Motivated People Recruitment Toolkit 8
Motivated People Recruitment Toolkit Passion 9
Motivated People Recruitment & Development Recruiting, Onboarding and Developing Motivated People, and Recognizing our Superstars is key to our achieving our Motivated People Strategy CIS Recruitment Toolkit Onboarding Journey Career Development Recognition Toolkit Development Toolkit 10
Motivated People Recruitment Toolkit The Recruitment Toolkit allows us to attract, identify, and select motivated people that fit our Insanely Customer Centric culture Recruitment Handbook (knowledge for managers) Recruitment Toolkit Interview Guide (tools for managers) Stay Connected Bag (gift for candidates) (more info on next slide) 11
Motivated People Onboarding Journey The Onboarding Journey ensures that our new hires are brought up to speed quickly and maintain their engagement from day 1 Onboarding Journey Contract Package DHL in a Box Branded welcome package Contains contract, code of conduct, & local documentation Employee Journal Box of items including welcome message, branded gifts, CIS information Delivered to the employee s home before they start Leader s Guide Guides the new hire through the journey Introduction to our company, culture, & DNA including the new DHL Values Card Step-by-step guide for manager to lead onboarding Guides conversations, process, & actions 12
Motivated People - Employee Recognition Our 7 Pillars of Recognition ensure that recognizing our superstars of the Express industry is a focus throughout the year 13
Are we an INTERNAL EMPLOYER OF CHOICE? Our engagement approach has led to outstanding feedback from our people via our annual Employee Opinion Survey Employee Opinion Survey (EOS) Results: 2010-2015 90 80 Employee Engagement Active Leadership 70 75 77 79 82 86 75 77 80 82 84 60 68 69 50 2010 2011 2012 2013 2014 2015 EBIT in = 790m 930m 1.1b 1.1b 1.3b 1.4b 14
Are we an INTERNAL EMPLOYER OF CHOICE? Our engagement approach has led to outstanding feedback from our people via our annual Employee Opinion Survey Employee Opinion Survey (EOS) Results: 2015 Customer Centricity & Quality Employee Engagement Active Leadership Future & Strategy External Norm 1) 74 72 90 86 76 84 71 86 Job Fulfillment & Workplace Continuous Improvement Learning & Development Teamwork External Norm 1) 78 86 60 75 81 88 80 90 Communication 76 85 Group Responsibility External Norm N/A 89 1) Composite score from organizations across the IBM global data base 15
Are we an EXTERNAL EMPLOYER OF CHOICE? In addition, our engagement approach has led to external awards which further reinforce our image in the market as an Employer of Choice 32 Countries 6 Regional 1 Global Award Saudi Arabia UAE Turkey Netherlands France Spain Poland Germany UK Belgium Italy Austria Sweden Latvia Slovakia USA Mexico Brazil Jamaica Barbados Curaçao Singapore Hong Kong Philippines Malaysia Russia Ethiopia Ghana Kenya Nigeria South Africa Uganda Europe MENA N America L America Asia Pacific Africa Many additional country awards including Great Place to Work won all over the world 16