ICICI Securities - India Unlimited. ICICI Securities India Unlimited, Singapore 9th March, Contents

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ICICI Securities - India Unlimited Fourth Annual Investor Conference Singapore, 9th March 2005 Contents Overview The India Opportunity FMCG markets & Strategy (00-03) Current Market Context Growth Agenda 1

Contents Overview The India Opportunity FMCG markets & Strategy (00-03) Current Market Context Growth Agenda HLL - India s Largest FMCG Company 36,300 employees 1,350 managers 2,000+ suppliers & associates 80 company factories 45 C&FAs 7,000 Stockists Direct Coverage - 1 Mn outlets 2

Financial Overview Mn $ Turnover 2,268 Operating Profit 360 Operating Margin % 15.9% Net Profit (bei) 275 EPS 13c Ice Creams 1% Foods 3% Beverages 12% Exports 12% Others 3% Soaps & Detergents 44% Surplus Cash Generated 265 Market Capitalisation 7,600 Personal Products 25% * Figures based on FY2004 Audited Results ++ Market Capitalization as on 3rd March 05 HLL - India s Largest FMCG Company 100 Trailing 4 Quarters Sales Index : HLL s Sales = 100 24 23 16 12 10 9 9 9 9 * 5 4 HLL Nirma Nestle Britannia Dabur Colgate Marico Tata Tea P&G GSK GCPL Gillette *Estimated 3

Leadership across categories Category HLL - Market Share (%) #2 Market Share (%) Market Leader Fabric Wash 38 Personal Wash 57 Dishwash 57 Skin 60 Hair Wash 49 Talcum Powder 61 Packet Tea 30 Jams 79 17 10 11 6 20 14 20 5 Strong No. 2 Source : A.C Neilsen - ORG Marg FY 04 Value shares HLL - Market Share (%) Toothpaste 33 Instant Coffee 38 Ketchups 29 #1 Market Share (%) 47 61 43 HLL Shareholding Pattern Individuals 19.9% Domestic FIs 14.8% Unilever 51.6% Market Capitalization as on 3rd March 05 FIIs 13.7% HLL Equity Capital - 50 Mn $ Market Capitalization - 7,600 Mn $ 4

Contents Overview The India Opportunity FMCG markets & Strategy (00-03) Current Market Context Growth Agenda Economic Outlook 2001-02 2002-03 2003-04 (AE)* 2004-05 (E)* Growth% Agriculture 6.5 (5.2) 9.1 1.1 Industry 3.3 6.2 6.7 6.8 Services 6.8 7.1 8.7 8.0 GDP 5.8 4.0 8.2 6.2 Positives Strong GDP Growth High Forex Reserves Growing Exports Focus on Rural & Infrastructure * CMIE Estimates Concerns Oil Prices Inflation Fiscal Deficit Agricultural Growth 5

The India Opportunity More than 1 Billion Consumers Growing Disposable Income Young Population: 45% less than 20 years* Growing aspirations fuelled by media Low levels of Penetration Per Capita Consumption * Source : Statistical Outline of India (2002-03) Opportunity to Drive Penetration Category Urban Penetration (%) Rural Penetration (%) Total Penetration (%) Toothpaste 69.8 32.3 43.5 Skin 36.6 19.8 24.7 Hair Wash 40.1 16.3 23.3 Talcum Powder 66.0 36.8 45.1 Dishwash 54.6 11.5 24.4 Ketchup 12.5 0.7 4.2 Source : Indian Readership Survey 2002 6

Opportunity to grow consumption Per Capita Consumption (US $ ) Fabric Wash Toothpastes Shampoos China 1.7 0.8 1.1 Indonesia 2.0 1.1 1.2 Thailand 4.7 3.0 3.7 India 1.2 0.4 0.6 Source : Euromonitor Growing Prosperity Consuming Class Households to Treble Nos Indicate Mn Households 2003 2013 3 Very Rich 11 46 Consuming Class 124 74 Climbers 79 33 Aspirants 9 24 Destitutes 181 Total 231 Source : NCAER; HLL Research HH Income Class Income Range per HH (US$ p.a) Very Rich >4,675 Consuming Class 975-4675 Climbers 475-975 Aspirants 350-475 Destitutes <350 8 7

Contents Overview The India Opportunity FMCG markets & Strategy (00-03) Current Market Context Looking ahead HLL : Three Pronged Strategy 2000+ Grow through focus on POWER BRANDS Rationalization completed from 110 to 35 power brands Improve profitability of Foods 1300 Bps improvement in foods gross margins Secure future of Non - Core businesses Portfolio focused: Share of Non FMCG down from 24% to 8% of sales (Value delivered 84 Mn$) Profitable Growth Through Focus 8

FMCG Markets 20-25% >10% 3.4 Source : AC Nielsen ORG Marg Retail Audit 2002 2003 Q1'04 1994-1996 1997-1999 2001-1.1-2.5-2.8 From Double Digit growth rates to declines FMCG Markets Two years of decline 6.0 2001 2002 2003 Q1'04-2.7 Rural Markets -1.9-6.7 Pressure on Incomes Poor Monsoons & Agri crops 1.8 2001 2002-0.2 Urban Markets 0.1 2003 Q1'04-3.3 Pressure on monthly budgets Increased cost of utilities, health and education Increasing competition for share of wallet (durables, homes, auto, services) Aided by cheaper and easier credit facilities Increasing EMIs Source : AC Nielsen ORG Marg Retail Audit Down-trading in most FMCG categories 9

10 Challenges Price Led Local Competition International companies seeking market position Driving Penetration & Consumption Contents Overview The India Opportunity FMCG markets & Strategy (00-03) Current Market Context Growth Agenda

11 FMCG Markets 2004 - Revival after 2 years of decline Total FMCG Market Growth% 6.1 '02 '03 Q1'04-1.1-2.5-2.8 2.0 0.8 Q2'04 Q3'04 Q4'04 2004 Rural FMCG Market Growth% Urban FMCG Market Growth% 9.9 2002 2003 Q1'04 0.1 Q3'04 Q4'04 Q2'04 3.8-1.2-0.8 1.2-1.9 2002 0.1 Q1'04-2.7-0.2 2003 Q2'04 Q3'04 Q4'04-6.7-3.3 Source : AC Nielsen ORG Marg Retail Audit Revival led by growth in urban markets MQ 2004 MQ 2004 Steps Drive growth agenda Take competitive challenges head on Financial commitment for long term value

12 Pricing Laundry : Price Reduction Current Market Context Actions Shampoos: Value Improvement & Lower Price Points Toothpaste: Value Corrections & SKU rationalization Price reductions Pricing Actions in 2004 Laundry 26% 20% Shampoo Price reduction (Bottles) & Value improvement (Sachets) 20% 16% 30%

13 Pricing Laundry : Price Reduction Shampoos: Value Improvement & Lower Price Points Toothpaste: Value Corrections & SKU rationalization Investments behind brands Innovations Quality Higher A&P Current Market Context Actions Investments behind Brands Innovation & Superior quality Family - safe from germs Petal-soft Quick wash - 50% Water & effort saving No mud Rin Advance Perfect Radiance 5 in 1 hair health benefits Total Care Whiter teeth Fresher breath

14 Investments behind Brands Step up in HPC A&P Spends 132 100 A&P Spends HPC (April - Dec) 2003 A&P Spends HPC (April - Dec) 2004 Pricing Laundry : Price Reduction Shampoos: Value Improvement & Lower Price Points Toothpaste: Value Corrections & SKU rationalization Investments behind brands Innovations Quality Higher A&P Corrective actions in processed foods Current Market Context Current Market Context Actions

15 Processed Foods Corrective actions Phased stock reduction Withdrawal of 03 innovation Defocus of Atta in unviable geographies Sales decline of 26% arising from above actions Market shares held / improved Value Shares MQ ' 04 JQ ' 04 SQ ' 04 DQ ' 04 Jams 78.8 78.7 79.5 78.4 Ketchup 29.0 27.8 29.9 30.3 Salt 15.4 15.2 16.1 15.7 Restructuring completed, category portfolio focused for growth Current Performance HPC- Growth 4.8 2.7 5.9 3.4 4.9-0.5 JQ'04 SQ'04 DQ'04 Sales Growth% Volume Growth

16 Current Performance Fabric Wash Actions taken Price reduction Volume Growth% 4.7 5.9 9.2 8.2 Additional investment MQ'04 JQ'04 SQ'04 DQ'04 in quality Value Growth% 8.8 Higher A & P spends MQ'04 JQ'04 2.9 Brand repositioning -0.9-4.8 SQ'04 DQ'04 Current Performance Fabric Wash Actions taken Price reduction 24.9 Volume Shares 25.3 25.5 26.4 Additional investment in quality MQ'04 JQ'04 SQ'04 DQ'04 Value Shares Higher A & P spends 37.6 38.0 37.7 37.9 Brand repositioning MQ'04 JQ'04 SQ'04 DQ'04

17 Current Performance Shampoo Actions taken Price reduction - bottles Volume 42.5 42.9 Growth% 28.8 Value Improvement - Sachets Innovations Sunsilk Clinic Plus CAC Higher A & P spends 1.6 MQ'04 JQ'04 SQ'04 DQ'04 Volume Shares 51.7 51.6 48.9 49.4 MQ'04 JQ'04 SQ'04 DQ'04 Continuing sales flat HPC HPC grows 6% in Volumes; growth across categories Pricing actions lead to 2% value growth Value growth momentum picking up Volume market shares gains in Laundry and Shampoo Foods 2004 - Financial Highlights Strong growth in BrookeBond, Lipton and Instant Coffee Decline by 7% impacted largely due to planned discontinuation; stock reduction and one-offsoffs

18 2004 - Financial Highlights Operating Profits (PBIT) declines 29% Competitive strategy in Laundry & Hair Additional A&P spends in HPC Higher foods losses 2005 - Scenario High input cost escalation particularly in chemicals & packaging materials impacting laundry most Aggressive cost savings and judicious price increases to partly offset cost pressures High brand building investments will continue

19 Key agenda will continue to be Topline Growth Contents Overview The India Opportunity FMCG markets & Strategy (00-03) Current Market Context Growth Agenda

20 Driving the growth agenda Delivering Consumer Value Brand Relevance Superior Quality Strategic Pricing Ten Point Program to provide fuel Strategic Pricing Rs 5 & 2 Rs 10 Rs 2 Rs 4 Rs 5 Rs 5 Rs.5 Rs 25 Rs 2, Rs 4.50 Rs 5 Rs 10 Rs 20 Rs 40 Rs 5 Rs 5 Rs.1.50 Rs.1 Rs.5 Rs 0.50 Increasing Accessibility : Lower price points Driving Affordability : Strategic Price Reductions

21 Technology Focus India is a base for 1 out of 4 Unilever Global Research Centers 5 Global Innovation Centers >100 Scientists Winning the customer & channel focus Customer focussed sales organisation Diamond model Concern approach to modern trade and rural distribution Category specific approach to general trade Developing new channels Rural marketing Direct selling Out of home Service centers

22 Developing new channels Rural Marketing - Project Shakti Challenges in Rural Markets Accessibility Viability Media Dark Rural selling through SHG s Benefits Improving product reach Facilitating Brand-Communication Extended into 12 major states Over 50,000 villages covered - Touching 70 mn rural lives Plans to cover 1,00,000 villages - Touching 100 mn rural lives. Product Range Lever home range Male grooming Oral Care Ayurveda Personal Wash Foods Reach - 1400 towns (Largest in India) Consultant base - 330,000 Developing new channels Direct Selling

23 In Summary Big Opportunity to grow Penetration & Consumption Strong brands : Rationalization completed Delivering Consumer Value Brand relevance; Strategic Pricing; Quality Innovation / Activation - supported by new organisation New sales organisation Strong Capabilities of HLL Powerful Brands; Robust Business Capabilities; Management Talent ICICI Securities - India Unlimited Fourth Annual Investor Conference Singapore, 9th March 2005