CAPTAIN S F R E I G HT SERVICES TRUST PARTNERSHIP GLOBAL PRESENCE SINCE 1988
ABOUT US Captain s Freight Services was established in Dubai, United Arab Emirates in 1988. From its humble beginning with three people, today it has truly evolved as an organization with a team of more than a hundred logistics professionals providing comprehensive services internationally. The trust and patronage of our customers has helped us to expand our operations with five purpose built warehouses and offices in Dubai. Also, to fulfill the need of being near to our customers, and providing them service excellence, we ve opened an office with full warehousing and logistics operations in Hong Kong. With our dedicated teams working endlessly to provide the most cost effective and optimum solutions to our customers, we are now an integral part of their supply chain process. Our on time, zero defects handling of the logistics of mobile phones including high value computers and cameras have already earned us a name of Captain in the industry. The encouragement we received for our services and commitment from our customers has motivated us to explore new ways to serve them with our focus on research and development. Our growth is organically driven by the requirements of our customers. PAGE 1
OUR PURPOSE VISION To deliver service excellence globally in the field of logistics. MISSION We will strive for excellence and quality service to our customers. We define success by meeting customers needs with time frame in mind. CORE VALUES Customer Driven We value our customers. They are our top priority and are the center of the business we evolve in. Honesty and Integrity We ensure utmost honesty and integrity in all our dealings and it has become our way of life. It provides us the foundation and reputation for the way we do business. Dynamic and Innovative We focus on possibilities, not limitations. We think creatively to achieve our goals. Treasure and Diversity We value infinite opportunities for all who make distinction for our business, helping them develop their full potential which is beneficial to our customers. We are an organization, rich of mix cultures, backgrounds and ideas which are unified to transport quality performance. Speed with Accuracy Our knowledge, experience and systems allow us to be quickest possible at all the times with zero failure accuracy. Performance Driven We evaluate ourselves and others on results and the way they are achieved. We set high standards for achievements and are driven by the spirit of aggressiveness and consistency. Service Excellence We are operating a supply chain business. We continually cultivate and develop service excellence to uphold and create benchmark for the industry. 2 PAGE
SERVICES Air Freight Trucking Break Bulk & Project Cargo Sea Freight Mobile Logistics Warehousing PAGE 3
MOBILE LOGISTICS Captain s Freight Services was the first organization to recognize the need to get specialized in the air freight and logistics movement of mobile phones, electronics goods, computers, cameras and high value cargo. Our state of the art facilities, dedicated and expert teams who are specially trained to manage high value logistics ensure that our customers receive value added services. Our Mobile Logistics Services include: Import & Export of mobile phones and all electronic goods Import & Export documentations Customs Clearance Local transfer and deliveries External and internal transfer Local transport Items inspections IMEI scanning Keeping on-hold shipments Payment collections and prompt transfers Daily Departure Marine cargo insurance 4 PAGE
AIR FREIGHT Captain s Freight Services handles all shipments with care and according to the requirements of the customers. Our global network of strategic long time partners allows us to offer competitive rates and best services for all the air freight shipments. Our teams operating worldwide are committed to guarantee that your shipments reach their destination, promptly, safely and most economically. Our Air Freight Services include: Fast, efficient and reliable supply chain Daily Departures International charter flights for large consignments Customs Clearance Export documentation Import & Export handling and consolidation Interior cargo forwarding services Contract with major international carriers Marine cargo insurance Global networks Cost effective air and sea combination PAGE 5
SEA FREIGHT We provide wide range of comprehensive sea freight services. With the strong presence in all major shipping routes around the world, we offer efficient, cost effective and sustainable sea freight solutions customized to the needs of our customers. Our accumulated experience and friendly service further ensures seamless and well integrated delivery solutions. Our Sea Freight Services include: Sea transport on all international routes and to the most suitable ports worldwide Regular departures FCL & LCL containers and conventional services Offer regular liner facilities and schedules Worldwide multi-modal shipping Worldwide logistics capabilities Marine cargo insurance Premium LTL (less than truck load) Container loading and unloading Handling of dangerous goods Cost effective sea and air combination 6 PAGE
CANADA SWEDEN UNITED KINGDOM UNITED STATES OF AMERICA COLOMBIA SINCE 1988 CHILE Trust Partnership Global Presence
FINLAND DENMARK POLAND NETHERLANDS GERMANY FRANCE SPAIN ITALY LIBYA EGYPT KUWAIT JORDAN CHAD NIGERIA DUBAI SAUDI ARABIA UGANDA CONGO OMAN KENYA INDIA TANZANIA HONG KONG TAIWAN THAILAND PHILIPPINES MALAYSIA SINGAPORE ZAMBIA URUGUAY BOTSWANA MOZAMBIQUE AUSTRALIA SOUTH AFRICA
WAREHOUSING We operate from purpose built dedicated warehouses, with high end warehousing facilities, employing skilled and trained warehousing teams to manage and act as a logistics consultants. These warehouses are the hub of our operations and provide a comprehensive supply chain solutions matching to our customers needs. We maintain transparency and keep our operation efficient and lenient that brings sustainable value to your products in our close supervision. Our Warehousing Operations include: Five warehouses in Dubai, two each in Dubai Airport Free Zone and Al Garhoud and state of the art new warehouse in Dubai World Central, Logistic city covering more than 200,000 sq. ft. Area One warehouse in Hong Kong Forklift and man-lift facilities including all types of storage and safe packing with professional setup of interlocking and racking systems Two loading and unloading yards Direct cross stuffing facilities Facilities to hold 20 and 40 containers for stuffing Special facilities for warehousing of mobile phones and computers All warehouses are monitored with CCTV cameras All warehouses are insured with reputed insurance company PAGE 9
SURFACE TRANSPORT Our highly experienced and well-trained team take full responsibility of transporting your goods from pre-logistics planning to the final destination delivery. In the process we maintain the time line with quality service to satisfy customer s expectations and beyond. Our Surface Transport Services include: Door to Door delivery Daily Departures Owned and outsourced fleet of trucking to meet and ensure the stringent time lines Transport solutions according to individual customer s needs Excellent knowledge of road and border customs clearances across GCC countries Dedicated and knowledgeable personnel with accumulated several years of experience Twenty-five heavy duty trailers for inland transportations 20 ft / 40 ft / 45 ft / flatbed trailers capable catering to mobilize heavy weight and oversize cargo Transport Insurance 10 PAGE
BREAK BULK & PROJECT CARGO Our capabilities, resources and in-depth knowledge about logistics help us to offer integrated end-to-end logistics and supply chain solutions for customers across the globe. Our experience of handling bulk shipments further help us to provide our customers consultancy on project basis. Our Consultancy and Project Services include: Road OD logistics Road Transportation Ship Brokering Break Bulk and Consolidation Chartering Bunker Supply Stevedoring Survey Loading and Discharge port agents Owner s protective agents Provision Supply PAGE 11
OUR CAPABILITY AND COMMITMENT We have provided end-to-end solutions in logistics to our customers with innovation, safety, cost effectiveness, high-end quality and value added services in the last twenty five years. We will continue to adhere and live by our principles to attain the vision we have set as we fulfill our mission. Our sincere attention and dedicated service is all that matters. Customer is the core of our business existence and we will continue our focus in enhancing our service levels to that direction. We genuinely seek valuable support of our customers and will always be grateful to them. 12 PAGE
CELEBRATING 25 YEARS OF TRUST WITH CFS FAMILY PAGE 13
OUR AFFILIATION AND OFFICES OFFICES CAPTAIN S FREIGHT SERVICES LLC Head Office: Al Garhoud Area, Near GGICO Metro Station P.O. Box 60864, Dubai, U.A.E. Tel. No.: +971 4 282 1567 Fax No.: +971 4 282 1564 Contact: Mr. Raj Kumar E-mail: raajcfs@captainsfreight.com CAPTAIN S FREIGHT SERVICES DWC-LLC Plot No. WA 32 33, Dubai Aviation City - Logistics City Dubai, U.A.E. Mobile No.: +971 561743188 Fax No.: +971 4 282 1564 Contact: Ms. Rhose P. Edullan E-mail: rhose@captainsfreight.com CAPTAIN S FREIGHT SERVICES FZCO Warehouse D 15 & 16, Dubai Airport Free Zone Authority Dubai, U.A.E. Tel. No.: +971 4 299 4466 Fax No.: +971 4 299 5575 Contact: Mr. J. P. Sharma E-mail: captains@eim.ae CAPTAIN S FREIGHT SERVICES (HK) LIMITED Unit B 6/F, Gemstar Tower No. 23, Man Lok Street, Hung Hom, Kowloon, Hong Kong Tel. No.: +852 3565 4838 Fax No.: +852 3565 4833 Contact: Mr. Bhupinder Bir Singh E-mail: info@captainsfreight.com.hk bhupinder@captainsfreight.com.hk 14 PAGE
HEAD OFFICE Al Garhoud Area, near GGICO metro station P.O. Box 60864, Dubai, U.A.E. Tel. No. +971 4 282 1567 Fax No. +971 4 282 1564 E-mail: captains@eim.ae