HIGHLIGHT OF THE UC SAN DIEGO 2015 STAFF ENGAGEMENT SURVEY

HIGHLIGHT OF THE UC SAN DIEGO 2015 STAFF ENGAGEMENT SURVEY

AGENDA CUCSA Staff Engagement Survey Background IS Engagement Important? 2012 Staff Engagement Survey Outcomes 2015 Staff Engagement Survey Results Our areas of strength Our focus for improvement Get Involved!

BACKGROUND FOR THE SURVEY Non-represented staff system-wide survey was created at the request of CUCSA Survey was conducted by Towers Watson for UCOP and CUCSA Sample consisted of non-represented (policy covered) staff Conducted between March 30 April 24, 2015 Response rate for UC System 46% (range 40% - 56%) Response rate for UC San Diego 45% (n = 1,096/2,440)

WHY IS ENGAGEMENT IMPORTANT? Employees benefits: Growth Opportunities (learning and advancement) Campus Climate Relationships (cooperative and collaborative) Employer benefits: Productivity Innovation Commitment

SOME GOOD NEWS In each of the following categories our performance is above average when benchmarked against UC Overall. Our biggest differences were in the following three areas: Category Favorable Responses Image/Brand 80% +4 Career Development 60% +4 Organizational Change 37% +4 Difference from UC Overall

IMAGE/BRAND

Image/Brand Items vs. SAN DIEGO 2012 (N=959) Category 4: Image/Brand 4. My campus/location is highly regarded by its employees. Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 74.50457228 13.75961206 11.73581543 14 12 B 65.16264534 65* 14.90031433 19.93704081 15 20* 9 * 9 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

Image/Brand Items vs. SAN DIEGO 2012 (N=959) Category 4: Image/Brand 30. I am proud to be associated with the UC system. Total Favorable? Total Unfavorable A 86.22334808 8.485118453 86 5.291532423 8 5 B 0 25 50 75 100 * indicates a statistically significant difference This question was added to the 2015 survey A. B. SAN DIEGO 2012 (N=959)

CAREER DEVELOPMENT

Career Development Items vs. SAN DIEGO 2012 (N=959) Category 1: Career Development 1. I believe I have the opportunity for personal development and growth within the UC system. Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 72.80082 8.581711818 73 18.61746923 9 19 B 74.08568573 6.687565327 74 19.22675037 7 19-1 -1 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

Career Development Items vs. SAN DIEGO 2012 (N=959) Category 1: Career Development 9. My campus/location provides people with the necessary information and resources to manage their own careers effectively. Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 62.36210448 62 17.53546199 20.10243487 18 20 B 59.6858654 60 14.24083805 26.07329798 14* 26* 3 3 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

Career Development Items vs. SAN DIEGO 2012 (N=959) Category 1: Career Development 14. I am confident I can achieve my personal career objectives within the UC system. Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 60.75084507 61 16.79304787 22.45610792 17 22 B 57.08289719 57 16.89401817 26.02308464 17 26 4 4 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

Career Development Items vs. SAN DIEGO 2012 (N=959) Category 1: Career Development 18. My campus/location is doing a good job of planning for management succession. Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 35.36107227 27.29233303 27 37.34659431 37 B 38.15513706 29.35010529 32.49475956 29 32* -3-3 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

ORGANIZATIONAL CHANGE

Organizational Change Items vs. SAN DIEGO 2012 (N=959) Category 5: Organizational Change 5a. Generally, recent major organizational changes across the UC system have been: Planned well Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 38.6892019 39 31.98594319 29.32485587 29 B 37.97468328 38 27.74261665 28* 34.28269958 34* 1 1 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

Organizational Change Items vs. SAN DIEGO 2012 (N=959) Category 5: Organizational Change 5b. Generally, recent major organizational changes across the UC system have been: Explained well Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 38.18873824 26.17079252 26 35.64047 36 B 42.60042191 43* 21.56448174 35.83509541 22* 36-4 -4 * 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

Organizational Change Items vs. SAN DIEGO 2012 (N=959) Category 5: Organizational Change 5c. Generally, recent major organizational changes across the UC system have been: Executed well Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 34 34.49293873 31.92353016 3233.58353111 34 B 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

MOST IMPROVED BETWEEN 2015-2012

Benchmarks Summary for Items Category 3: Engagement Benchmarks Total Favorable Total Unfavorable Items A B C D? A. UC OVERALL [W] (N=9,468) B. SAN DIEGO 2012 (N=959) C. 2014 US UNIVERSITIES STAFF NORM (N=14,560) D. TOWERS WATSON US NATIONAL NORM (N=160,417) Differences in Total Favorable From 3. I feel motivated to go beyond my formal job responsibilities to get the job done. 84 5 11 +1 1 0 n/a -5** 11. Working for the UC system inspires me to do my best work. 73 13 14 +2 2 +7* 7 * n/a 0 15. I am satisfied with my involvement in decisions that affect my work. 66 12 23 +4* 4 * +4 4 +3 3-4** 19. I have the equipment/tools/resources I need to do my job effectively. 78 8 14 +5* 5 * -1 +4* 4 * 2 +2 21. There is usually sufficient staff in my department to handle the workload. 44 12 45-1 +1 1-4** -12** 23. My work schedule allows sufficient flexibility to meet my personal/family needs. 84 4 11 0-2 +1 1 7 * +7* Colored Cells indicate a statistically significant difference

TOP FAVORABLE DIFFERENCES FROM 2012 TO 2015

Top 10 Items vs. UC OVERALL [W] (N=9,468) Top 10 Differences From Benchmark CAREER DEVELOPMENT: My campus/location provides people with the necessary information and resources to manage their own careers effectively. Total Favorable 62 Diff Neutral Midpoint Total Unfavorable +9* 9 * 18 20 Don't Know (Other) IMAGE/BRAND: My campus/location is highly regarded by its employees. 75 +8* 8 * 14 12 ENGAGEMENT: I have the equipment/tools/resources I need to do my job effectively. 78 +5* 5 * 8 14 ORGANIZATIONAL CHANGE: Generally, recent major organizational changes across the UC system have been: Planned well 39 +5* 5 * 32 29 PERFORMANCE MANAGEMENT: I think my performance on the job is evaluated fairly. 78 +4* 4 * 11 11 SUPERVISION: My supervisor gives me regular feedback on my performance. 73 +4* 4 * 7 19 CAREER DEVELOPMENT: There are sufficient opportunities for me to receive training to improve my skills in my current job. 71 +4* 4 * 12 17 ENGAGEMENT: I am satisfied with my involvement in decisions that affect my work. 66 +4* 4 * 12 23 CAREER DEVELOPMENT: My campus/location is doing a good job of planning for management succession. 35 +4* 4 * 27 37 ORGANIZATIONAL CHANGE: Generally, recent major organizational changes across the UC system have been: Executed well 34 +4* 4 * 32 34 0 25 50 75 100 * indicates a statistically significant difference

KEY DRIVERS FOR IMPROVEMENT Career Development Organizational Change Performance Management

Bottom 10 Items vs. UC OVERALL [W] (N=9,468) Bottom 10 Differences From Benchmark Total Favorable Diff Neutral Midpoint Total Unfavorable Don't Know (Other) PERFORMANCE MANAGEMENT: I feel my campus/location does a good job matching pay to performance. 27-1 12 60 SUPERVISION: Regarding suggestions for change from employees, my supervisor is usually responsive. 72-1 13 15 SUPERVISION: My supervisor communicates effectively. 73-1 9 17 ENGAGEMENT: There is usually sufficient staff in my department to handle the workload. 44-1 12 45 WORKING RELATIONSHIPS: There is good cooperation between staff in my department. SUPERVISION: Please indicate the extent to which you agree with the following statements about your supervisor: Listens carefully to different points of view before coming to conclusions 72 78-1 10 12 0 10 18 IMAGE/BRAND: I am proud to be associated with the UC system. 86 0 8 5 CAREER DEVELOPMENT: I believe I have the opportunity for personal development and growth within the UC system. SUPERVISION: My supervisor keeps me informed about issues that affect me. 73 75 0 9 19 0 11 14 ENGAGEMENT: My work schedule allows sufficient flexibility to meet my personal/family needs. 84 0 4 11 0 25 50 75 100 * indicates a statistically significant difference

ENGAGEMENT

Engagement Items vs. SAN DIEGO 2012 (N=959) Category 3: Engagement 11. Working for the UC system inspires me to do my best work. Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 72.86603563 12.70077741 73 14.4331862 13 14 B 66.17801094 66* 12.35602093 21.46596813 12 21* 7 * 7 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

Engagement Items vs. SAN DIEGO 2012 (N=959) Category 3: Engagement 15. I am satisfied with my involvement in decisions that affect my work. Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 65.8856217 6611.58072877 22.53364858 12 23 B 61.78947449 62 10.42105293 27.78947353 10 28* 4 4 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

Engagement Items vs. SAN DIEGO 2012 (N=959) Category 3: Engagement 19. I have the equipment/tools/resources I need to do my job effectively. Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 77.5562045 8.026570959 78 14.41722541 8 14 B 78.33859253 6.834910393 78 14.82649803 7 15-1 -1 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

Items By Category vs. SAN DIEGO 2012 (N=959) Category 3: Engagement Total Favorable? Total Unfavorabl e 3. I feel motivated to go beyond my formal A 84 5 11 job responsibilities to get the job done. B 84 5 11 0 Total Favorable Difference From Prior Survey 0 11. Working for the UC system inspires me to A 73 13 14 do my best work. B * 66* * 12 21* 7 * 7 15. I am satisfied with my involvement in A 66 12 23 decisions that affect my work. B 62 * 10 28* 4 4 19. I have the equipment/tools/resources I A 78 8 14 need to do my job effectively. B 78 7 15-1 -1 Legend A. 0 25 50 75 100-30 -20-10 0 10 20 30 * indicates a statistically significant difference Red / Green Difference Bars are statistically significant B. SAN DIEGO 2012 (N=959)

Engagement Items vs. SAN DIEGO 2012 (N=959) Category 3: Engagement 3. I feel motivated to go beyond my formal job responsibilities to get the job done. Total Favorable? Total Unfavorable Total Favorable Differences From Benchmark A 83.75585247 5.292866798 84 10.95127978 5 11 B 83.69905853 5.329153538 84 10.97178698 5 11 0 0 0 25 50 75 100 * indicates a statistically significant difference -30-20 -10 0 10 20 30 Red / Green Difference Bars are statistically significant A. B. SAN DIEGO 2012 (N=959)

I HAVE IDEAS TO HELP IMPROVE OUR WORKING ENVIRONMENT. WHERE CAN I GO TO OFFER THEM? The Staff Association is holding a Town Hall for this express purpose! May 19 th, 11:30 1:00 Forum Room 4th Floor, Price Center East *Refreshments and Refreshing Conversation will be available Come out and meet your Staff Association leadership and the leadership for the staff affiliate groups. We all want to meet you!

HOW CAN I GET INVOLVED? http://staffassociation.ucsd.edu https://twitter.com/ucsdstaff https://www.facebook.com/ucsdstaffassociation Contact Us! SAChair@ucsd.edu Billiekai Boughton, Chair: 858-822-5450 Amanda Chavez, Chair-Elect: 858-534-9659 For more information about CUCSA and each Staff Assembly: http://cucsa.ucr.edu/

THANK YOU!