GLOBAL DIGITAL BANKING CONFERENCE ASIA EDITION 2017 Winning the customer of the future Thursday 5 th October 2017 Ritz-Carlton Millenia, Singapore www.globaldigitalbankingasia.com For more information, please contact Sarah Hollinshead, RFi Group on +65 6597 7028 shollinshead@rfigroup.com This agenda is subject to change MEDIA PARTNER SUPPORTING PARTNERS
Global Digital Banking Series Following the success of RFi Group s 2016 Global Digital Banking Series that toured Dubai, London, Singapore, Melbourne, Toronto and Auckland, we are pleased to announce the second tour. The Asia Edition taking place in Singapore on 5 th October is set to be bigger and better gathering innovators and thought leaders from around the world to share case studies and engage in panel discussions, focusing on the full range of retail banking. The agenda will provide key insights into what it takes to improve digital performance across customer experience and satisfaction, how to win the allimportant main bank digital relationship and gain greater share of wallet as well as economic, competitive and regulatory factors affecting Asia s retail banking sector. The day will bring together over 200 banking executives and decision makers to discuss the sector and all that s top of mind for those in retail banking and digital. Who Should Attend? C-suite, senior directors and heads of, from banking and technology providers in the following areas: Retail Banking Digital and technology Customer experience Lending Cards and payment processing Branches, distribution, and product development Sales and marketing About RFi Group & Our Events RFi Group is a global business intelligence and media provider focusing exclusively on financial services. We specialize in data and information gathering, customer based insight generation and business decision support for the world s leading financial service providers. With offices in Toronto, San Francisco, London, Hong Kong, Singapore and Sydney, RFi Group consistently provides clients with tailored advice and independent intelligence relevant to their specific market needs. With a core focus on delivering insightful, valuable and actionable research within the banking sector both locally and internationally, RFi Group s offering covers retail, SME, corporate, investment and private banking. RFi Group produces over 100 key events throughout the year with an aim to produce quality interactive forums with insightful and relevant debate. We utilize our market insight to produce highquality industry gatherings that provide attendees with both topical and thought provoking sessions. Our events are aimed at senior level industry leaders and we secure both national and internationally recognized speakers.
Conference Agenda REGISTRATION 09:00-9:30AM Arrival tea and coffee WELCOME & OVERVIEW 9:30AM Gerald Ferguson, General Manager Asia Pacific, RFi Group SESSION ONE: GLOBAL TRENDS IN DIGITAL BANKING Chaired by: Gerald Ferguson, General Manager Asia Pacific, RFi Group International keynote: Digital transformation it s all about the people 9.30 9.50AM Lessons learnt from a large organisation The importance of motivating and guiding staff Customer-facing staff at the forefront The crucial role of organisational design Steve Weston, Chairman, OurMoneyMarket and former CEO Mortgages, Barclays, interviewed by Gerald Ferguson, General Manager Asia Pacific, RFi Group Economic Snapshot 9.50 10.10AM The global scene Key effects on regional themes for Asia China V s India The battle continues Frank Troise, Head of Innovation, Synpulse and Presenter, CNBC The Rundown The future of retail banking is digital banking 10.10-10.30AM Macro trends in digital banking across Asia Understanding customer behaviours Best practice in keeping ahead of the curve A stock-take on FinTech integration Olivier Crespin, Chief FinTech Officer, CIMB
SESSION ONE CONT D: GLOBAL TRENDS IN DIGITAL BANKING PANEL Transformation not disruption The regional view 10.30-11.10AM Establishing a culture of innovation and managing the need to innovate within a traditional structure How to be truly digitally led and what are the impacts for overall banking strategy Understanding the importance of the core banking system as your priority Eleanor Page, Global Commercial Director, RFi Group Arjay Gavankar, Head Innovation, Digital Bank DBS Olivier Crespin, Chief FinTech Officer, CIMB Janet Young, Group Channels and Digitization MD, UOB MORING TEA & COFFEE 11:10-11:30AM SESSION TWO: CUSTOMERS AND DIGITAL CREATING A PERFECT MATCH Digitally engaging Asia 11.30 12.00PM The early adopters who to target? The latest in global trends and the value of data Leveraging the channel strategy Andrew Kim, Head of Client Insights, Asia, RFi Group PANEL Engaging the digital customer across the region 12.00 12.45PM Understanding the needs of the affluent customer Mastering social banking and integration into day-to-day lives Delivering personalized campaigns Vipin Kalra, CEO, BankBazaar International Niamh Byrne, Regional Head of Customer Experience, APAC & EMEA, Citi Deniz Guven, Global Head, Design and Client Experience, Standard Chartered Steve Weston, Chairman, OurMoneyMarket and former CEO Mortgages, Barclays LUNCH 12.45 1.50PM SESSION THREE: THE NEXT PHASE IN DIGITAL PAYMENTS Chaired by: Eleanor Page, Commercial Director, RFi Group 3 KEY TRENDS IN DIGITAL PAYMENTS Redefining point of sale payments 1.50 2.00PM Chris Tarr, Head of Services, South East Asia & Oceania, Samsung Electronics Loyalty in a digital world 2.00 2.10PM Aleema Seadath, Director, Market Product Management, Mastercard
SESSION THREE CONT D: THE NEXT PHASE IN DIGITAL PAYMENTS New models in digital remittance 2.10 2.20PM Lukas May, Head of Banking, Transferwise PANEL the next phase in digital payments 2.20 3.00PM Consumer trends and educating the masses in digital payments The combined benefits of payments and social platforms Overcoming issues with authentication Where to next In Singapore and across Asia Frank Troise, Head of Innovation, Synpulse and Presenter, CNBC The Rundown Chris Tarr, Head of Services, South East Asia & Oceania, Samsung Electronics Lukas May, Head of Banking, Transferwise Aleema Seadath, Director, Market Product Management, Mastercard David Chi, Head of New Payments Business, CTBC Bank Industry and Financial Technology - Where to next? 3.00 3.20PM The fintech index appetite and bite Adoption of new banking technology: AI, virtual reality, biometrics and robo-advice A FinTech stocktake - Beyond the hype; who are the successors and who are the failures? How to on-board FinTech s more efficiently Which models are working and which are not integrating well? Sopnendu Mohanty, Chief FinTech Authority, MAS AFTERNOON TEA 3.20 3.50PM SESSION FOUR: OPEN BANKING, REGTECH AND THE GIG ECONOMY Enhancing customer experience what are the right metrics to track? 3.50 4.20PM Key customer experience metrics NPS, satisfaction and share of wallet Channel engagement what does omni-channel mean for customers? Tracking performance in digital Amit Khan, Research Director, RFi Group
SESSION FOUR CONT D: OPEN BANKING, REGTECH AND THE GIG ECONOMY PANEL: The realities of an open banking world 4.20 5.00PM Seizing the opportunity in open banking Looking forward Implications for the consumer how will new regulations stimulate new behaviours? Implications for ownership who is accountable? Implications for fraud how to maintain security measures? The culture shock of Reg-tech Umang Moondra, Secretary, Singapore FinTech Association Sreeram Iyer, Chief Operator Officer, ANZ Kristjan Kangro, CEO, Change Bank Shankar Narayanan, Co-founder, Active.ai, Fastacash, Tagit, Cazh 5.00PM CLOSING REMARKS