DRIVING EXCELLENCE: COE PANEL Türkiye Finans ING Cisco
CONTRIBUTION OF COE TEAM IN TRANSFORMATION Burak Uluocak, PhD Project Delivery & Governance Vice President Türkiye Finans Participation Bank
History with Pega In 2014 Türkiye Finans started its three year technical transformation program GOALS Prepare IT infrastructure for digital and agile development Bring process and rule management abilities to the bank infrastructure Digitalize business processes WHY PEGA? Easy to learn Easy to implement Complementary to agile development 3
First Steps TRAIN FORMALIZE SETUP EXECUTE Early 2015 30 developers and analysts were trained on Pega Post Training COE was created with 3 initial team members Q1 2015 Pega was installed, infrastructure was established, and common module integrations were finalized in bank systems Q2 Started projects with Pega consultants, COE team, and other IT developers 4
COE Impact Initially, the bank relied heavily on Pega Consulting At the beginning of 2016, COE team reached 8 people Other than COE team, there were about 15 developers working on BPM projects In 2017 the COE team has replaced all Pega consultants Consulting Spend 50% 0% 2015 2016 2017 5
Today and Beyond We have an increasing number of Pega projects Leading projects are: Operations Centralization Collections Imports Module Currently executing 5 projects with 30 people on the Pega Platform in parallel using Scrum As of today, savings are estimated $1.5M By end of 2017, savings are estimated at $2M (50 FTE) 6
WELCOME TO THE PEGA HOTEL! Derek Vandivere Platform Architect, Case Management and Workflow ING
ING Background 1881 1927 1958 1989 2008 2014 2015 2016 2017 8
Pega at ING 1881 1927 1958 1989 2008 2014 2015 2016 2017 9
Shaping the Pega Hotel 10
What s Next? 11
ENABLING DIGITIZATION AT CISCO ibpm COE Srinath Unnikrishnan Sr. Manager Enterprise Architecture & Operations Cisco
ibpm COE Services Architecture Solutioning & Technical Architecture Platform ibpm as a Service Training Pega Training Management Landscape Systems & Technology Landscape & Enterprise Framework Operations Platform Operations and 24x7 support ibpm Center of Excellence Contract Pega License Negotiation Program Management Execution Engagements Awareness Client Initial Business Engagements Innovation Use Case Evaluation & Prototype (POCs) Process Repository Business Process Automation
ibpm Business Process Domain Landscape Customer Partner Services (15) Connected Supply Chain (6) Global Services Logistics Organization (10) Cisco Commerce (2) Channel Partners (1) Business Process Modeling (2) ibpm as a Service Sales, Coverage, Crediting and Compensation (2) Software (3) Quality Control (1) Work Place Resources (1) Employee Services (2) Corporate Finance (1) Enterprise Release Management Office (2)
ibpm Engagement Models R Responsible A Accountable C Consulted OPTION-A: E2E ENGAGEMENT SERVICE OFFERING Use Case Review / DCO ibpm Fit Analysis Pilot / Proof of Concept Solution Architecture Design & Execution Project Planning Construction Implementation / Cutover Application Support Lifecycle Provisioning Platform Support Architecture review Design Review Implementation Review ibpm Team Roles Project Manager (R/A) ibpm Enterprise Architect (R/A) Lead System Architect (R/A) Pega Senior Developer (R/A) Pega Developers (R/A) ibpm Support Engineer OUTCOME ibpm Use Case Assessment ibpm Architectural Blueprint Pega Pilot Solution Enterprise Reuse / Best Practices Scalable Design Execution Tracking Agile Delivery Production Enablement Level 2 Application Support Architectural Guideline Architecture Assessment Design Assessment Implementation Readiness Assessment OPTION-B: GOVERNANCE/ADVISORY ONLY SERVICE OFFERING Lifecycle Provisioning Platform Support Architecture Review Design Review Implementation Review ibpm Team Roles ibpm Enterprise Architect (C) Pega Senior Developer (A/C) ibpm Support Engg. OUTCOME Architectural Guideline Architecture Assessment Design Assessment Implementation Readiness Assessment Level 3 Platform Support Option A (comprehensive) Engagement Variance (differs case by case) Option B (lite) ADVISORY
ibpm @ Cisco: Business Outcomes Faster Time to Market Corporate Unified Finance- Experience Integrated Collection Management System 22% Customer User Access Productivity Control Connected Increase Partner Experience IBPM Saas MVDC Supply Chain 6% decrease in Credit Holds duration 18% reduction in Dispute resolution Business Process Modeling IBPM Saas Customer Partner Experience- Order Expedite DR 75% Annual operational cost reduction Cloud Services RTP, NC 66% Richardson Average case & Allen, handling TX time reduction and Software Contract Mgmt. Cisco Services- Global Services Rules Repository Supply Chain Enterprise Command Components Center Global Services Supply Chain IBPM Saas ibpm as a Service Enterprise Data Services Faster Time to Capability Months to Minutes ExternalizationCisco Cisco Center Dev. of Excellence Commerce 15% inventory transition Org. from new buy to repair 10% Reduction in RMA s Control Rules EMEAEngine $4M Annual Amsterdam, cost avoidance BV Corporate Finance- Employee Services Cisco Commerce- Sales Faster Country / Compliance Corporate Rules Finance Enablement Months to Days Channel Partners Sales, Coverage, Crediting and Comp. Enterprise RMO Real Time Visibility to Business Process Empower Business and Customers Proactive Business Process Management Predictability and Transparency Powered by Pega 7 $ Reduced Total Cost of Ownership On Demand Provisioning Cisco IT Private Cloud Multi-tenant Architecture
ibpm COE Re-Use Metrics A B C Customer Satisfaction Score: 3.5/4 Governance Architecture Review Process Standards,Guidelines & Best Practices C O E Integration Framework Authentication & Authorization ~$220K Savings $11K savings $4K savings $7.5K savings $7.5K savings License Governance ~$220K Savings Code Migration ~$700K Savings Reports ~$50K Savings Doc Application Central A: ~$110.5K savings Agent Management Portal ~$50K Savings $7.5K savings Business Process Modeling N/A $4K savings Enterprise Skin $7.5K Savings Infrastructure
DRIVING EXCELLENCE: COE PANEL