Who d like to increase their revenue by 50%?

Who d like to increase their revenue by 50%?

Non Revenue Water Lae PNG A successful international partnership hatwok wantaim Imbu Palya Water PNG Dean Taylor Hunter Water

Where s Lae?

The Twinning Project Water PNG and Hunter Water have a twinning arrangement supported by the Asian Development Bank (ADB). An ADB utility twinning agreement facilitated specialist staff being available to assist Water PNG.

Our shared goals Water PNG desires to learn from the experience of Hunter Water and seeks their assistance to accomplish measurable improvement in its operational, technical and management performance Hunter Water is keen to share their experience and is willing to assist Water PNG

Twinning Focus Areas The project has four main focus areas 1. Reduction of the currently high level of nonrevenue water 2. Water quality 3. Lae masterplan 4. Asset Management.

Non-Revenue Water (Lus Wara) recognized to be of major concern for several decades

Project Aims Determine the current level of non-revenue water Complete a water balance using international methodology and terminology Identify the major sources of loss Develop an action plan to reduce losses to an economic level

How big do we think the problem is? Non-revenue water estimated to be 30% of supply A huge loss of revenue Potential high demand on sources if loss due to leaks

Non Revenue Water As part of the twinning process, a specialist from Hunter Water spent a week in Lae teaching local staff how to prepare a water balance.

Are all of our sales metered?

Are you sure there s a meter here?

Checkcalcs Checkcalcs software has been developed by ILMSS Ltd

Water Balance 'LEAKS' Suite of LEAKAGE EVALUATION and ASSESSMENT KNOW-HOW SOFTWARE CheckCalcs - a free software for identifying Leakage and Pressure Management Opportunities CheckCalcs Developing Version 3a 29th Aug 2010 Papua New Guinea PNG.0001 ILMSS Ltd Papua New Guinea Papua New Guinea for period 1-Jan-11 to 31-Dec-11 365 days Water Exported Water Exported 0.0 0.0 Billed Water Exported Ml/day Ml/day 0.0 Ml/day Revenue Water Other Authorise Volume from Own Authorised d Sources Consumption Consumpt Billed Metered 16.3 30.0 (includes Water ion: Billed 16.3 Ml/day Ml/day Ml/day Exported) 16.3 Billed Unmetered 16.7 Ml/day 0.0 Ml/day Ml/day Unbilled Metered and Unmetered System Input Volume Water Supplied 0.4 Ml/day 0.4 Ml/day 30.0 30.0 Apparent Unauthorised Ml/day Ml/day Losses 3.0 Ml/day Non- Revenue Water Imported 3.9 Customer Metering Water 0.0 Water Losses Ml/day Inaccuracies 13.7 Ml/day 13.3 0.9 Ml/day Ml/day Ml/day Overflow on storages, and leakage on Real storages, mains and Losses service connections 9.5 up to point of Ml/day metering

Losses were greater than we thought The water balance established that the baseline estimate for non-revenue water in Lae was 46%of water produced for 2011. The Infrastructure Leakage Index (ILI) was calculated to be 31.1.

Infrastructure Leakage Comparison 'LEAKS' Suite of LEAKAGE EVALUATION and ASSESSMENT KNOW-HOW SOFTWARE CheckCalcs - a free software for identifying Leakage and Pressure Management Opportunities CheckCalcs Developing Version 3a 29th Aug 2010 Papua New Guinea PNG.0001 ILMSS Ltd THIS WORKSHEET SHOWS IWA BEST PRACTICE PERFORMANCE INDICATORS FOR NRW, APPARENT LOSSES AND REAL LOSSES Colour coding Data entry Calculated Values Default Values Data from another Worksheet Type of PI? Papua New Guinea Papua New Guinea 01/01/2011 to 31/12/2011 Non Revenue Water (NRW) Unbilled Authorised Consumption Apparent Losses Operational management of Non Revenue Water Real Losses Best PI for Metric Benchmarking Best PI for Process Benchmarking 1575.8 litres/service connection/day 43.2 litres/service connection/day 23.7% % of Billed Metered Consumption 31.05 Infrastructure Leakage Index ILI 1088.6 litres/service connection/day Financial Non Revenue Water (NRW) 45.6% of System Input Volume 45.6% of Water Supplied

Infrastructure Leakage Index ILI What do we do? Developing Countries ILI range Developed Countries ILI range BAND Less than 4 Less than 2 A 4 to < 8 2 to < 4 B 8 to < 16 4 to < 8 C Calculated ILI for this System 16 or more 8 or more D 31.1 General description of Real Loss Management Performance Categories for Developed and Developing Countries Further loss reduction may be uneconomic unless there are shortages; careful analysis needed to identify cost-effective improvement Potential for marked improvements; consider pressure management, better active leakage control practices, and better network maintenance Poor leakage record; tolerable only if water is plentiful and cheap; even then, analyze level and nature of leakage and intensify leakage reduction efforts Very inefficient use of resources; leakage reduction programs imperative and high priority 50 45 40 35 30 25 20 15 10 5 0 ILI ILIs for your System Band (blue A/B dotted Band line) B/C compared Band C/D with ILIs for This 33 system 1.30 2 4 8 31.1 2.60 Systems in Developing 2 Countries 4 8 31.1 2.90 2 4 8 31.1 3.3 ( 5 system ILIs > 2 50 have been 4 omitted) 8 31.1 3.40 2 4 8 31.1 3.60 (Data source: WRP pty) 2 4 8 31.1 5.60 2 4 8 31.1 5.70 2 4 8 31.1 6.70 2 4 8 31.1 9.00 2 4 8 31.1 9.70 2 4 8 31.1 10.50 2 4 8 31.1 10.80 2 4 8 31.1 11.00 2 4 8 31.1 11.40 2 4 8 31.1 14.90 2 4 8 31.1 15.30 2 4 8 31.1 16.10 2 4 8 31.1 18.10 2 4 8 31.1 20.50 2 4 8 31.1 20.60 2 4 8 31.1 24.40 2 4 8 31.1 25.00 2 4 8 31.1 26.30 2 4 8 31.1 27.00 2 4 8 31.1 27.10 2 4 8 31.1 30.80 2 4 8 31.1 35.90 2 4 8 31.1 38.90 2 4 8 31.1 40.50 2 4 8 31.1 41.40 2 4 8 31.1 46.40 31.1 1 3 5 46.70 7 9 11 13 15 2 17 19 214 23 25 27 298 31 33 31.1 WBI Recommendations for BANDS A B C D Investigate pressure management options Yes Yes Yes Investigate speed and quality of repairs Yes Yes Yes Check economic intervention frequency Yes Yes Introduce/improve active leakage control Yes Yes Yes Identify options for improved maintenance Yes Yes Assess Economic Leakage Level Yes Yes Review burst frequencies Yes Yes 5-year plan to achieve next lowest band Yes Yes Fundamental peer review of all activities Yes

Action Plan A targeted action plan was developed to deal with the most critical issues in the shortest time. Major initiatives were to improve metering, particularly that of major customers, and reduce illegal connections in settlement areas.

Are our meters in good condition?

What are the security issues?

Focus Areas 1. Accuracy of input flowmeters 2. Failed customer meters 3. Management of large meters 4. Zone meters out of service 5. Unmetered customers

Calibration of input flowmeters

Replacement of failed meters

Repair of zone meters

Results? For Water PNG, the gains have been quick and significant in terms of the extra capabilities of its staff and the increasing amount of extra revenue received each month from now on.

Revenue Increase Three months later, the Lae branch of Water PNG collected the highest ever amount of revenue ever achieved. Average monthly revenue this year has increased from K1.8M to K2.6M In July and August the average revenue has increased to K3.4M

Ongoing Monitoring Local staff had the capability to track progress on the decrease in nonrevenue water to 35% with their new water balance model.

Identification of other issues System performance Reservoirs not filling Pumps of their curves Water System Model Wastewater Treatment Plant upgrade Use of telemetry

Policy development Hunter Water has also assisted with the development of policies for: Meter installation Meter replacement Trade waste Backflow prevention Water quality testing

Why has twinning worked? The availability of experienced specialist staff (all have more than 25 years industry experience) The use of a structured, internationally-recognised model for evaluating nonrevenue water. Ongoing relationships partners, not just advisors

Tenkyu!