402 Using a Collaborative Learning Model to Create Collaboration Ambassadors Christine Collet & Christine Coy, Intrepid Learning Solutions Produced by Managing Interpersonal and Team Dynamics for Success
Using a Collaborative Learning Model to Create Collaboration Ambassadors within your Company Christine Coy Christine Collet Learning Consultants Intrepid Learning Solutions www.intrepidls.com Elearning Guild Online Forum Who are we? Page 1
Workshop Objectives Review a sample team collaboration model that increases employee productivity, accelerates project cycles, and decreases travel costs. Learn to use collaboration as a way to build and sustain high performance teams. Increase efficiencies in product development processes and communications. Develop internal learning ambassadors to mentor groups of employees on latest industry trends, new technologies, and performance collaboration. Discuss how growing employee skills can increase retention and productivity. Poll What does collaboration mean to you? 4 Page 2
Let s talk collaboration Collaboration is a structured, recursive process where two or more people work together toward a common goal typically an intellectual endeavor that is creative in nature by sharing knowledge, learning and building consensus. Collaboration does not require leadership and can sometimes bring better results through decentralization and egalitarianism. In particular, teams that work collaboratively can obtain greater resources, recognition and reward when facing competition for finite resources. ~ From Wikipedia Why Collaborate? 6 Page 3
Why Collaborate? How much organizations collaborate was recently identified as a major driver of business performance. A survey published in June this year, sponsored by Verizon Business and Microsoft, identified the impact of collaboration on company performance. The survey took in 950 information technology (IT) and business decision-makers in companies in the US, Europe and Asia-Pacific with more than $6.5 million each in annual revenue. The results show that collaboration can positively impact each of the gold standards of performance profitability, profit growth and sales growth to determine a company s overall performance in the marketplace. The survey found collaboration in these companies accounted for 36 % of their overall business performance. Collaboration had over twice as much impact as the nearest other factor (how aggressively the company pursued its markets). Written by consulting firm Frost and Sullivan and titled Meetings Around the World: The Impact of Collaboration on Business Performance: http://www.microsoft.com/presspass/press/2006/jun06/06-05verizonbusinesscollaborationpr.mspx 7 Current State of Training, Business Drivers, and Technology 8 Page 4
Collaboration Ambassador Case Study http://www.21stcenturyskills.org Intrepid Collaboration Ambassadors Sample team collaboration model: Collaboration and Innovation Station Teaming Use collaboration as a way to build and sustain high performance teams. Increase employee satisfaction and engagement Support Innovation and Life long learning Develop internal learning ambassadors to mentor groups of employees on latest industry trends, new technologies, and performance collaboration. Increase communications efficiency Business Drivers Increase efficiencies in product development processes and communications. Decreases travel costs. Develop internal learning ambassadors to mentor groups of employees on latest industry trends, new technologies, and performance collaboration. Increase communications efficiency 10 Page 5
Analysis and Design Intrepid About Intrepid Learning Solutions Intrepid Learning Solutions is a leading provider of learning and performance consulting, outsourcing, and research services to global companies. With industryleading expertise in learning management, business process outsourcing and research, Intrepid delivers transformative business results for its clients. 11 Innovation Station Pilot 12 Page 6
Collaboration Model 13 Assess Current State Current state of Innovation and collaboration Assess current state of modes of communication/ collaboration 14 Page 7
Current State of Training, Business Drivers, and Technology 15 Internal Demand Innovation- research and repository Collaboration Client guidelines/style guides Templates Sharing information Reduction in frustration in reinventing the wheel Utilizing the Intrepid Mind Trust Example: Functional Specification Design Documents 16 Page 8
External Demand for Implementation and Advice I have heard that all training will be in second life what do you think? Our new hires are falling asleep in their onboarding course. It seems to be more lecture than anything else what can we do to make it more engaging and effective? How can we use learning 2.0 technology effectively? Poll External demand 18 Page 9
Collaboration Ambassadors: Case Study What collaboration and e-collaboration (formal or informal) already existed within our company? Communication Processes and Tools Processes in place: Email Tribal Knowledge Push technologies Project share sites Tools: Email Wiki Library Shared Drives Ourselves Page 10
Poll Collaborative tools you are using 21 Collaboration Ambassadors: Case Study Founded Collaboration and Innovation Station 1. We gathered initiators Page 11
Poll: Demand for Collaboration How would you describe your current organization s need for increase collaboration? Nice to have Good to begin Necessary Imperative Collaboration Model 24 Page 12
Design the Collaboration Pilot Purpose, roles and participation. Benefits, interactions, promotion ongoing communication plan, feedback Business Case for Increasing Organization s Collaboration Identified Critical Processes with Collaborative Leverage 1. Sales & marketing (proposal development) 2. R&D (new product development) 3. Training (internal and external) creating smart best practice solutions 4. Administration repeatable solutions- processes 5. Documentation Evangelize the goals and benefits of collaboration Page 13
Poll What type of internal processes within your organization can you leverage collaboratively? 27 Collaboration Model 28 Page 14
Initiate/Plan/Pilot Tools: Wiki, library, ourselves Collaboration Model 30 Page 15
Results Demofest success Cross Group participation Reach Sales Support Company Support Employee Increased job satisfaction Created support and community Learned more about what people were working than folks she was sitting right next to Satisfaction leads to better performance and retention Learning 2.0 concepts allowing workers to increase their knowledge stay current in their field Maximizes resources 32 Page 16
Collaboration Checklist 1 of 3 Assess the current state of your organization What collaboration and e-collaboration already exists within your company? Tools/Processes determine how collaboration is taking place currently in your organization. What tools or processes are already available? Create an internal initiative or business case to increase your organization s collaboration. Clearly articulate success criteria. Determine the metrics for measuring success. Define the goals and benefits of the collaboration Identify key stakeholders Identify audience Determine both direct and indirect costs for doing collaboration If purchasing new technology, determine who will support the application. If this is a pilot, determine timeframe, goals, and desired outcomes. If this is an informal collaboration, determine desired outcomes for your organization and your customers. 33 Collaboration Checklist 2 of 3 Identify Collaboration Ambassadors Exemplar contributors who may already be doing collaboration Are not intimidated about working across organizational boundaries and levels in the organization Have excellent verbal and written communication skills Have an basic understanding of change management Are willing/able to take on an additional work responsibility May already be thought leaders in your organization May have developed repeatable solutions that saved time or money and/or increased efficiency Define the collaboration project scope and deliverables Contributors design the collaboration project Design is tested or piloted to a subset of the audience 34 Page 17
Collaboration Checklist 3 of 3 Initiate the collaboration project Communicate to all affected parties clearly articulating the purpose of the collaboration project and what it will and will not accomplish Evaluate the collaboration project Do the key stakeholders agree that the project was successful? If it was successful, how will collaboration stay dynamic and provide value over time? What are the actual benefits of increased collaboration in your organization? What additional opportunities for collaboration still exist? Set timing for next evaluation of the collaboration project. 35 Poll: Demand for Collaboration How would you describe your current organization s need for increase collaboration? A.Nice to have B.Good to begin C.Necessary D.Imperative Page 18
Conclusion How people work, think, and learn is changing Your organization will need to adapt to meet internal and external needs Embrace a collaboration model and make it work for your organization Perform and think like a Learning 2.0 company Collaborate! Questions and Comments Thank You! Presenter Name: Christine Collet Title: Learning Consultant Intrepid Learning Consultant Email: ccollet@intrepidls.com Presenter Name: Chris Coy Title: Learning Consultant Intrepid Learning Consultant Email: ccoy@intrepidls.com 38 Page 19
Our Services Model Research and Benchmarking. Conducting learning research and benchmarking studies Learning Strategy. Aligning an organization s learning strategy to their business goals Analysis. Analyzing learning program, content, and/or curriculum needs Learning Technology. Selecting, implementing, and managing learning systems and learning technology Design and Development. Designing and developing learning solutions and curricula in various mediums Training Delivery. Training delivery including classroom instruction, print and fulfillment, and facilities and trainer management Vendor Management. Providing training vendor management Measurement and Business Impact. Measuring the learning solution s impact on the business Learning Business Process Outsourcing (LBPO). Performing any or all learning functions for a client organization 39 Select Clients 40 Page 20