Operations Supervisor

Page 1 of 6 RIVERSIDE TRANSIT AGENCY invites applications for the position of: Operations Supervisor SALARY: $4,986.00 - $7,479.00 Monthly OPENING DATE: 10/09/15 CLOSING DATE: 10/23/15 11:59 PM JOB SUMMARY: THIS POSITION IS DESIGNATED AS NON-BARGAINING UNIT AND THE INCUMBENT SHALL SERVE IN AN "AT-WILL" CAPACITY. The Riverside Transit Agency is recruiting for the position of Operations Supervisor assigned to work in our Operations Department managing the Agency's transit system from base operations to on-street service. Please be advised that this position may be assigned to either our Riverside or Hemet locations. Applicants must be available to work 7 days per week, including holidays and all shifts. ESSENTIAL DUTIES/RESPONSIBILITIES: Essential job duties include but not limited to: Manages coach operator fitness-for-duty as they report to work, including observing for divergence from normal behavior patterns, uniform appearance, grooming and possession of driving credentials and medical card. Assigns work runs and buses, ensuring that bus rollout adheres to prepared schedules and meets on time performance objectives. Recommends and employs procedures for more efficient utilization of labor and vehicle assignments. Dispatches extra-board operators and fills vacant work assignments, providing efficient allocation of work and maximum staffing levels for all bus routes on a daily basis. Coordinates with contracted fixed route service provider in order to minimize disruptions or loss of service to ensure safe, reliable seamless service to the customer. Coaches, counsels and disciplines operators and documents actions that may lead to further discipline, training or compliment(s)/commendation(s). Implements, communicates and/or enforces policies, rules, regulations and procedures relating to the daily operation of the transit system. Supervises and monitors operator performance including compliance with RTA employee rules, regulations and safety requirements. Records and tracks operator attendance in order to ensure that union contract is upheld. Generates, records events in, and communicates incidents via dispatch log. Distributes the dispatch log at the end of the day to several departments. Coordinates seniority work assignment selection process (bid processing). Bidding includes ensuring assignments are accurately matched and assigned by seniority order per the MOU and meet DOT rules for hours of service. Coordinates vacation and floating holiday bidding ensuring accuracy while operators select their time off using the seniority system. Evaluates, establishes and maintains a safe working environment. Inspects and evaluates transit terminals, major connections, bases, Agency building and equipment, bus stops and transit corridors to ensure they are operational and safe. Monitors and communicates with the operators through radio and computer aided dispatch / automated vehicle locator system in dispatch. Based on the situation, initiates and coordinates

Page 2 of 6 the appropriate level of communication, emergency assistance or service recovery techniques in order to minimize disruptions or loss of service to ensure safe, reliable service. Responds to, manages and investigates accidents, incidents and emergency situations involving Agency vehicles/facilities and or personnel, by directing resources and coordinating activities at an accident/incident scene. May include emergency medical coordination and documentation for the injured, setting up detours, photographing and documenting the scene, taking a comprehensive report, determining extent of damage to all vehicles involved, determining if a post-accident drug screen is necessary and if so coordinating that process. Updates and maintains the operational files necessary to run the Intelligent Transportation System. Assists the public in using the Agency's transportation system. Assists coach operators with passenger relations and miscellaneous malfunctions by providing clear, accurate responses. Researches customer complaints and compliments and determines if discipline/recognition is warranted. Research includes utilizing tools and resources available, ordering and reviewing footage available, speaking with passengers, and coordinating information with other Agency departments. Creates, implements, posts and maintains planned and unplanned detours while assuring they are safe, effective and clearly communicated to customers, coach operators and affected agencies. Troubleshoots bus maintenance problems. Inspects and reports on defective equipment (bus and supervisor vehicles). Initiates repairs, clean ups, and secures hazardous areas when necessary within the established guidelines. Inspect supervisor vehicle to ensure it is stocked with the necessary tools and equipment. Provides transportation to passengers. Including lost or stranded passengers, safe house youth transport and other occasions as needed. Assists in the location, monitoring and maintenance of bus stops and zones; assists in the maintenance of master bus stop lists. Operates Agency buses in revenue service in emergencies or when service cannot be met with the current coach operator staffing levels Assists with route and schedule development. Assists in the training of coach operators when necessary. SUPERVISORY RESPONSIBILITIES Manages coach operators, and may assist in supervising stops and zones groundskeepers. Counsels, supervises and evaluates the performance of operators and other department subordinates; issues disciplinary warnings and assists in grievance procedures. Carries out supervisory responsibilities in accordance with the organization's values, policies and applicable laws. Responsibilities include interviewing, and training employees; planning, assigning, and directing work; appraising performance including field assessments; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATION GUIDELINES: QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. EDUCATION: Associate's Degree (Bachelor's Degree desirable) from an accredited two-year college or university. EXPERIENCE: Five years of progressively responsible supervision/management experience (Transit supervision and supervision of union workforce experience desirable), or an equivalent combination of education and experience. A current DMV H6 printout (30 days or less) must be provided with application and must show no suspensions within the past five (5) years, no more than three (3) points within the past three (3) years and no two (2) point violations within the past three (3) years. FAILURE TO PROVIDE A CURRENT H6 WILL RESULT IN YOUR APPLICATION BEING INCOMPLETE.

Page 3 of 6 CERTIFICATES, LICENSES, REGISTRATIONS Requires proper license(s) with endorsements and certifications to operate a passenger motor coach. Must possess a safe driving record. Ability to obtain a valid California Class A/B with Passenger Endorsement Commercial License with Air Brakes and be able to successfully complete and pass company's Driver Certification program by the completion of the introductory period. Class B Permit is required at the time of hire. Prior to appointment to the position: Candidates must provide proof of a Class B Permit with the Passenger and Air Brake endorsements; or a current Class A or B License with the proper endorsements. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to create and communicate by way of visual representation (i.e. bar graphs, pie charts). COMPUTER SKILLS Knowledge of basic office equipment and personal computers. Familiarity with software programs such as Microsoft Office, to include Word, Excel, Access, etc. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables. OTHER SKILLS AND ABILITIES Knowledge of transit operations. Knowledge of union contracts, rule books and progressive disciplinary procedures. Knowledge of basic accident investigation procedures. Knowledge of Riverside City streets and routes. Basic knowledge of electronic communication functions. Ability to prepare reports. Ability to handle pressure or emergency situations. Ability to establish and maintain effective working relationships with others. Ability to effectively supervise, evaluate and counsel subordinates. Basic first aide and CPR. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this job, the employee is regularly required to walk; sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand and stoop, kneel, crouch, or crawl. The employee is occasionally required to climb or balance. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. The noise level in the work environment is usually moderate. SELECTION PROCEDURES: Applications and DMV H6 printout will be evaluated and only qualified applicants will be invited to participate in the selection process which may include: a written exam (pass/fail), a performance exam (pass/fail), and an oral interview (100% weight). The examinations will be used to assess the applicant's knowledge, skills and abilities as they relate to the position. The selection procedures may change depending on the needs of the Agency; if such changes apply, qualified applicants will be notified prior to the administration of examinations. The written exam is tentatively scheduled

Page 4 of 6 for Wednesday, vember 4, 2015. The Riverside Transit Agency complies with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of accommodation requests prior to the first test part. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the Riverside Transit Agency requires that all new employees provide documentation to establish both work authorization and identity. APPLICATIONS MAY BE FILED ONLINE AT: http://www.riversidetransit.com 1825 Third Street Riverside, CA 92507 951-565-5000 Position #15-1029-01 OPERATIONS SUPERVISOR AS rta_hr@riversidetransit.com Operations Supervisor Supplemental Questionnaire * 1. Please indicate your highest level of education completed. Less than High School Diploma or GED High School Diploma or GED Some College Coursework Completed Associate's Degree Bachelor's Degree Master's Degree PhD * 2. Please indicate the amount of supervisory and/or management experience you have. ne Less than 6 months 6 months or greater/less than 1 year 1 year or greater/less than 2 years 2 years or greater/less than 3 years 3 years or greater/less than 4 years 4 years or greater/less than 5 years 5 years or more * 3. Please indicate the amount of experience you have in Transportation supervision and/or supervision experience in a union environment. ne Less than 6 months 6 months or greater/less than 1 year 1 year or greater/less than 2 years 2 years or greater/less than 3 years 3 years or greater/less than 4 years 4 years or greater/less than 5 years 5 years or more * 4. Please indicate the amount of experience you have in commercial transportation and/or commercial driving. ne Less than 6 months 6 months or greater/less than 1 year 1 year or greater/less than 2 years 2 years or greater/less than 3 years

Page 5 of 6 3 years or greater/less than 4 years 4 years or greater/less than 5 years 5 years or more * 5. Please indicate the type of valid California Driver's License you possess. Class A Class B Class C Out-of-State ne * 6. Please indicate any driver's license endorsements you possess (please check all that apply). Passenger Airbrakes Doubles/Triples Hazmat Other * 7. Please indicate if your license has been suspended in the last 5 years. * 8. This position requires submission of a current DMV H6 printout (no more than 30 days old). Failure to provide a current DMV H6 will result in your application being considered as incomplete. I understand this requirement. I will attach my H6 or will fax/email it to rta_hr@riversidetransit.com or fax to (951) 565-5001. * 9. This position requires proper license(s) with endorsements and certifications to operate a passenger motor coach. Do you have the ability to obtain a valid California Class B Permit with Passenger and Air Brake endorsements prior to hire? * 10. I understand that I must be able to successfully complete and pass the company's Driver Certification program after hire. * 11. Are you a current employee of the Riverside Transit Agency? * 12. Please indicate your availability for work (please check all that apply). Full Time Part Time On Call Days Evenings Nights Weekends Swing Shift Holidays * 13. The following questions are asked in accordance with the Federal Motor Carrier Safety Administration (FMCSA), 49 CFR, Part 382. Were you subject to controlled substance and/or alcohol testing with any of your previous employers?

Page 6 of 6 14. If yes, please list which of your current or former employers you were subject to controlled substance and/or alcohol testing? * 15. Have you ever tested positive or refused to test on any pre-employment drug and/or alcohol test administered by an employer to which you applied for, but did not obtain, safety-sensitive transportation work covered by DOT agency drug and alcohol testing rules during the past two (2) years? * 16. Have you ever tested positive or refused to test when asked to undergo a drug and/or alcohol test as required by Federal regulations with any of your past employers? 17. If yes, did you successfully complete the Department of Transportation (DOT) return to duty requirements? * 18. RTA requires prospective safety sensitive new hires to be tested for the use of drugs and to complete a pre-employment DOT medical examination. Would you consent to this examination and drug screening at RTA's expense? * 19. Were you referred by an RTA employee? If yes, please provide the employee's name in order to participate in our Referral Program. * 20. How did you hear about this position? RTA Website Internet Search Governmentjobs.com Referral by employee TransitTalent California Transit Association Jobs Available * 21. CERTIFICATION: I understand that I cannot update my application once it has been submitted. I have included my full employment history (including any gaps in employment). Gaps in employment can be explained in the "Additional Information" section of the application. I have fully completed all sections, provided full descriptions of my duties for each employer, have provided a salary history and fully answered all the supplemental questions. I understand that resumes are only used as a supplement and will NOT be reviewed as an application. * Required Question