1 : Fully reported Partially reported Not reported or not relevant Content: Black = primary indicator Grey = secondary indicator 1. Strategy and Analysis 1.1 Statement by the organisation s most senior decision-maker 1.2 Description of key impacts, risks and opportunities Page 2 et seq. Page 2 et seq., 46 et seqq., 75 et seqq., 80 et seqq. risk-report.html 2. Organisational Profile 2.1 Name of the organisation Page 45 2.2 Primary brands, products and/or services Page 46 et seqq. 2.3 Structure of the organisation Page 44 et seq., 150 et seq. 2.4 Location of organisation s headquarters Hamburg, Germany 2.5 Main countries where Page 150 et seq. the organisation operates 2.6 Nature of ownership and legal form Page 24, 45, 108 2.7 Markets served Page 46 et seqq. 2.8 Size of the organisation Key Figures, page 59, 66 et seq., 71 et seqq. 2.9 Significant changes during the period regarding size, structure or ownership Page 65 2.10 Awards received in the period Page 24, 60 et seq. 3. Report Parameters Page 162 3.1 Reporting period Page 162 3.2 Date of publication of most recent report Page 162 3.3 Reporting cycle Page 162 3.4 Contact point Page 163 3.5 Process for defining report content Page 162 3.6 Boundary of the report Page 162 3.7 Limitations on the scope of the report Page 162 3.8 Joint ventures, subsidiaries, Page 152 et seq., 162 outsourced operations 3.9 Data measurement techniques Page 162 and bases of calculation 3.10 Changes in the presentation of information Page 65, 109 et seqq. compared with earlier reports 3.11 Changes in the scope, report boundaries Page 65, 109 et seqq. or measuring techniques used 3.12 GRI index Page 163 3.13 External assurance of the report Page 33, 160 4. Governance, Commitments and Engagement 4.1 Governance structure Page 26 et seqq., 31 et seqq., 38 et seqq., 45 4.2 Independence of the Chairman of the Supervisory Board Page 26 et seqq., 31 et seqq., 38 4.3 Independent members of the highest governance body 4.4 Mechanisms for shareholders and employees to provide recommendations to the highest governance body Page 26 et seqq., 31 et seqq., 38 et seqq., 45 Page 30 www.hhla.de/agm
2 4.5 Linkage between compensation for members of the governance bodies and management of the company 4.6 Processes in place to avoid conflicts of interest 4.7 Qualification and expertise of members of the highest governance body in respect of sustainability issues 4.8 Internally developed mission statements, codes of conduct and principles 4.9 Procedures of the highest governance body for overseeing the organisation s performance as regards sustainability The Chairman of the Executive Board is responsible for sustainability. The organisational integration of sustainability in the company is led by a specialist sustainability team and a Sustainability Council, comprising members of the Group management and external experts. Page 34 et seqq. Page 26 et seqq., 58 Page 27 et seqq., 38 et seqq., 55 Page 27 et seqq., 49, 53 et seqq., 60 et seqq. corporate-governance.html Page 55 organization.html 4.10 Processes to evaluate the performance Page 26 et seqq., 34 et seqq. of the highest governance body in respect of sustainability 4.11 Addressing the principle of precaution Page 50, 53 et seq., 60 4.12 Endorsement of externally developed agreements and principles Page 27 et seqq. declear-of 4.13 Membership of associations Zentralverband der deutschen Seehafenbetriebe (ZDS) / Hafen Hamburg Marketing (HHM); Unternehmensverband Hafen Hamburg e.v. (UVHH)/ Logistik-Initiative Hamburg; Industrieverband Hamburg (IVH) 4.14 Stakeholder groups engaged Page 55, 162 by the organisation 4.15 Identifying stakeholders In November 2012, the Sustainability Council evaluated and Page 162 updated the existing stakeholder structure by means of internal interviews with external support. 4.16 Engaging stakeholders The different stakeholders are engaged on a continual basis by means of numerous events and diverse communication channels, e. g. by means of regular meetings with residents on the subject of noise, events concerning the planned development of the company with customers and shareholders, or guided tours of HHLA terminals. Page 24, 49, 162 4.17 Topics and concerns raised by stakeholders In the course of dialogue with neighbouring residents of the port terminals, noise- reducing equipment was purchased, a hotline was opened and operating processes to minimise noise were introduced. We also report annual CO 2 emissions per container handled, for instance, at the request of our stakeholders. Page 55 et seq., 58 et seq. Key Economic Performance Indicators, 51 et seq., 53 et seq., 55 et seq., 58 et seq. ecology.html
3 EC1 Direct economic value generated and Page 25, 54, 64 et seqq. distributed EC2 Financial implications due to Page 55 et seqq., 58 et seq., 63 climate change EC3 Coverage of the organisation s defined Page 120 et seq. benefit plan obligations EC4 Significant financial assistance received Page 117, 142 from government EC5 Range of ratios of standard entry-level wage compared to local minimum wage EC6 Locally based selection of suppliers Page 62 et seq. ecology.html EC7 Procedures for local hiring of employees Page 58 et seqq. EC8 Infrastructure investments provided primarily for public benefit Page 73 et seq. EC9 Significant indirect economic impacts Page 57 Key Environmental Performance Indicators EN1 Materials used by weight or volume The focus of HHLA s activities is on providing services at ports and in the field of railway freight, which means that the input of material to produce goods is largely irrelevant. EN2 Proportion of materials used that are recycled input materials, 55 et seqq. ecology.html Page 57 EN3 Direct energy consumption Page 56 EN4 Indirect energy consumption Page 56 EN5 EN6 EN7 Energy saved due to conservation and efficiency improvements Initiatives to provide energy-efficient or renewable-energy-based products and services Initiatives to reduce indirect energy consumption and reductions achieved Page 56 et seq. Page 56 et seqq. Page 58 et seq. EN8 Total water withdrawal Page 57 EN9 Water sources significantly affected by the withdrawal of water Page 57 EN10 Proportion of water recycled and reused EN11 Land in or adjacent to protected areas HHLA does not have any land that is adjacent to protected areas. EN12 Impacts of activities in protected areas HHLA s activities are not expected to have an impact on the biodiversity of protected areas. EN13 Natural habitats protected or restored EN14 Strategies to protect biodiversity EN15 Impacts on endangered species EN16 Total direct and indirect greenhouse Page 56 gas emissions EN17 Other relevant greenhouse gas emissions EN18 Initiatives to reduce greenhouse Page 56 et seqq. gas emissions EN19 Emissions of ozone-depleting substances EN20 NOx, SOx and other significant air emissions EN21 Total water discharge HHLA s consumption of fresh water equals the discharged Page 57 wastewater plus rainwater. Rainwater is not measured. EN22 Total volume of waste by type and disposal method Page 57
4 EN23 Total number and volume of significant spills Insofar as such spills occur, this information is published in the risk and opportunity report included in this annual report. EN24 Transport of hazardous waste Page 57 EN25 Impact of wastewater on biodiversity EN26 Initiatives to mitigate environmental impacts of products and services EN27 Packaging materials that are reclaimed EN28 Fines for non-compliance with environmental laws and regulations EN29 Significant environmental impacts of transporting products, goods and materials, and of employee mobility EN30 Total environmental protection expenditures and investments Page 56 et seq., 58 et seq. ecology/climate-protection.html EN1 Page 55 et seqq. ecology/transport-chains.html Labour Practices and Decent Work LA1 Structure of total workforce Page 59 LA2 Employee turnover Page 59 LA3 Benefits provided to full-time employees Page 61 LA4 Proportion of employees covered by labour agreements Page 59 LA5 Minimum notice period(s) regarding significant operational changes Minimum notice periods as defined in the German Industrial Relations Act (Betriebs verfassungsgesetz) are observed. LA6 Proportion of total workforce represented in occupational safety committees LA7 Occupational illnesses and accidents LA8 Training and prevention programmes regarding serious diseases Page 55, 57, 59 et seqq. http://hhla.de/en/ focus-on-people.html social.html LA9 Health and safety topics covered in formal agreements with trade unions LA10 Hours of training per employee Page 61 LA11 Programmes for skills management and lifelong learning LA12 Proportion of employees receiving regular performance and career development reviews LA13 Composition of governing bodies Page 29, 31 et seqq., 38 et seqq., 60 et seq. LA14 Ratio of basic salary and remuneration of women to men The equal pay of male and female employees is provided for through labour agreements. LA15 Availment of parental leave by gender Page 62 Human Rights HR1 Investment agreements that have undergone human rights screening HHLA performs most of its business activities in Germany and Europe. Humans rights are protected here by law. When inviting tenders for services, care is taken that national and international laws and conventions are observed. This is legally reaffirmed when the contract is signed., 59 et seqq., 72 et seq. http://hhla.de/en/focus-onpeople.html Page 27 et seqq.
5 HR2 Page 27 et seqq. Suppliers that have undergone human rights screening Over 95 percent of HHLA s suppliers come from the European Union, where human rights are enshrined in local and European laws and child labour is similarly prohibited. HHLA s own in-house purchasing guidelines, in combination with HHLA s externally applicable purchasing guidelines, also state the responsibility of every individual to comply with the provisions laid down by regulators, professional associations and the government, both within the company itself and in dealings with contractual partners. HR3 Human rights training Page 61 HR4 HR5 HR6 HR7 Incidents of discrimination and corrective measures taken Restriction of the right to exercise freedom of association and corrective measures taken Principles and measures to prevent child labour Principles and measures to prevent forced labour http://hhla.de/fileadmin/download/ HHLA_513390_Verhaltenskodex.pdf No restrictions were placed on the right to exercise freedom of association in the period. HHLA actively encourages co-determination at work. The basis for this is set out in Germany by the Industrial Relations Act (BetrVG), among others. HR8 Training of security personnel The security personnel used by HHLA have been trained in line with statutory requirements, including fundamental rights as set out in the German Constitution (Grund gesetz) and data protection provisions. HR9 Violations involving the rights of indigenous people HR10 Business units subject to human rights reviews HR11 Number of grievances filed related to human rights HHLA is primarily active in Hamburg. Compliance with basic constitutional law and the associated protection of human rights is of utmost importance to the HHLA Group. HR9 http://hhla.de/en/customers/ security.html Society SO1 SO2 SO3 SO4 Programmes to assess the impact of operations on the community Business units analysed for risks related to corruption Proportion of employees trained in anti-corruption policies and procedures Actions taken in response to incidents of corruption HHLA staff members receive regular training in anti-corruption guidelines. SO5 Public policy positioning and lobbying HHLA s interests are represented by the German Association of Ports (Zentral verband der d eutschen Seehafen betriebe e. V. or ZDS), among others. SO6 Gifts to political parties HHLA does not make donations of any kind to political parties or politicians, nor does it conduct lobbying activities of any significance. SO7 Legal actions as a result of anti-competitive behaviour SO8 Fines and non-monetary sanctions for non-compliance with laws and regulations, 55 et seqq. #c7952 Page 56 et seqq. http://hhla.de/en/sustainability
6 SO9 Operations with significant potential or actual negative impacts on local communities SO10 Prevention and mitigation measures taken Regular meetings to discuss noise protection are held with residents adjacent to the port terminals. Special low-noise handling equipment has been purchased to reduce noise. Operational processes are organised in a way to keep noise to a minimum. ecology/tracking-noise.html ecology/tracking-noise.html Product Responsibility PR1 PR2 PR3 PR4 PR5 PR6 PR7 PR8 PR9 Health and safety impacts along the product life cycle Non-compliance with regulations with regard to health and safety Statutory information requirements for products and services Non-compliance with regulations and voluntary codes concerning product and service information Customer satisfaction including results of surveys Programmes for adherence to laws, standards and voluntary codes related to advertising Non-compliance with regulations and voluntary codes concerning marketing communications Complaints associated with data protection Fines for non-compliance with law and regulations concerning the provision and use of products and services HHLA s General Terms and Conditions for Container Handling and the General Terms of Business of Quay Terminal Operators contain stipulations concerning issues including safety at the terminals. In its commercial communication, HHLA complies with the provisions of the German Advertising Standards Council (Deutscher Werberat), a body for voluntary self-regulation. As a result, we are committed to the generally accepted core values of the council and its standards of decency and morality. Commercial communication must always exhibit due respect for competitors and responsibility to society. In particular, advertising may not discriminate against particular people or groups. There were no sanctions, fines or warnings due to noncompliance with applicable provisions during the year. #c7947 http://hhla.de/en/customers/ security/ social/safety.html corporate-gevernance/ social/safety.html http://hhla.de/en/customers/ security.html http://hhla.de/fileadmin/download/ kaibetriebsordnung_mai_2004.pdf http://hhla.de/fileadmin/download/ Allgemeine_Umschlagsbedingungen_AUB_01012013.pdf