RSM TECHNOLOGY ACADEMY Syllabus and Agenda ORDER-TO-CASH INVENTORY MANAGEMENT FOR MICROSOFT DYNAMICS AX
Course Details 3 Audience 3 At Course Completion 3 Course Cancellation Policy 4 Guaranteed to Run 4 Travel Guide 5 Hosted Training 5 Client Site Training 5 Payment 5 Prerequisites 6 Environment 6 Course Outline 7 Module 1: Order-to-Cash Overview 7 Module 2: Call Center Configuration 7 Module 3: Sales Relationships 7 Module 4: Customer Management 8 Module 5: Sales Quotations 8 Module 6: Trade and Sales Agreements 8 Module 7: Sales Order Entry 9 Module 8: Sales Order Payments 9 Module 9: Sales Order Management 9 Module 10: Sales Order Picking and Shipping 10 Module 11: Direct Delivery 10 Module 12: Customer Transaction Management 11 Module 13: Sales Order Returns and RMAs 11 Module 14: Sales Order Inquiries and Reports 12 Agenda 13 Proprietary and Confidential Page 2 of 14 2016
Course Details This two-day instructor-led course provides students with the knowledge and skills to recognize the entire life cycle of a sales transaction from the lead tracking and quotation to the way that the final customer invoice is procced. In this we will be exploring the Sales and Marketing and Accounts Receivable modules within Microsoft Dynamics AX. This is not a cost accounting or financial perspective of this process flow. AUDIENCE This course is intended for business roles that need to understand the sales life cycle in Dynamics AX. AT COURSE COMPLETION After completing this course, students will be able to: Review the order to cash process. Demonstrate the order to cash lifecycle in AX. Discuss order to cash and workflows. Review call centers. Discuss how to maintain users, payment methods, price groups, and modes of delivery. Define and discuss RFM. Discuss order holds and fraud rules. Define continuity programs. Describe contacts, prospects, leads, and opportunities. Define segmentation and categorization. Discuss maintaining sales relationships. Define and explain customer groups. Create customer groups. Define and explain customers. Create customers. Explore customer setup. Defining Sales Quotations. Create a Sales Quotation/ Define Advanced Sales Quotation Features. Learn about Trade and Sales agreements. Set Up and create Trade agreements. Create and activate Sales agreements. Smart Rounding. Setup and use of supplementary items. About Sales Orders. Create a Sales order. Delivery addresses for orders. Delivery schedule for orders. About sales order payments. Setup for payments. Using forms of payment. Configure delivery dates. Using the available dates. Creating order entry deadlines. Review the sale order posting status. Discuss how to generate a sales order confirmation. Review sales order lines. Discuss order picking. Define consolidating picking. Review picking lists. Comprehend picking list registration. Proprietary and Confidential Page 3 of 14 2016
Discuss packing slips. Define shipment reservations. Set outbound rules. Create shipment templates. Run batch jobs running Shipment reservations and physical shipment updates. Review sales order returns. Set up reason codes, disposition codes, and miscellaneous charges. Work with disposition codes. Create a return order. Create a replacement order. Cover the basics of inquiries. Review the basics of reporting. Review Direct deliveries. Create a Direct Delivery Automatically. Create a Direct Delivery Manually. Work with the Direct Delivery Workbench. Electronic copies of certificates are given out automatically upon completion of a course. If for some reason you don t receive a certificate or have special circumstances (multiple participants, physical certificates, etc.), feel free to contact us at academy@rsmus.com. COURSE CANCELLATION POLICY RSM reserves the right to cancel courses up to 7 days prior to class commencement due to low enrollment. In the event of a cancellation, RSM will contact any enrolled students. GUARANTEED TO RUN All hosted courses are guaranteed to run. RSM reserves the right to cancel courses or to make changes in course schedules up to 7 days before the commencement of a course. Proprietary and Confidential Page 4 of 14 2016
TRAVEL GUIDE Hosted Training You are responsible for making all arrangements for travel. We are located in the Denver Technology Center (DTC). You can fly into Denver International Airport (DEN) on most major airlines. It is recommended that you fly the evening before your class is scheduled to begin and depart the evening of the last day of class. On average please allow at least one hour to travel from our office to the airport. 4643 South Ulster St. Suite 400 Denver, CO 80237 For hotel accommodations you can refer to our travel brochure where you can receive discounted rates at local hotels. Because we are located in the heart of the DTC, rental cars are not mandatory. They can be useful if you want to travel around the greater Denver area to see one of our many great tourist attractions. Client Site Training If the client would like the trainer to follow a specific travel policy attach it upon execution of the statement of work. For clients with a Master Services Agreement (MSA), travel and expenses will be billed after the conclusion of the training. For clients without an MSA, an estimated amount will be billed at a fixed fee and must be paid before the trainer will book travel. PAYMENT All work performed shall be performed on a fixed fee basis. RSM will bill the Client upon execution of the statement of work according to the Master Services Agreement (MSA). For clients without an MSA, payments must be received before the beginning of the training. Refund Policy: Any cancellations 14 days prior to the scheduled course will be provided a 100% refund. Cancellations 7 days prior to the scheduled course will be provided with a 50% refund. Cancellations within 7 days of course commencement will not be refunded. Proprietary and Confidential Page 5 of 14 2016
Prerequisites ENVIRONMENT If the training will be conducted in Denver at the RSM office, the requirements listed below will be provided by RSM. Before the beginning of the first lesson the following materials and equipment will be required: A LCD Projector* Projection screen/surface A white board or Flip chart stand/paper (optional) Each attendee will need a Laptop/PC with the following available: Internet connection A VPN connection to RSM (The connection information will be provided by the trainer upon the first day of training). RSM Technology Academy hosts the training images on a local server in our Denver offices. The VPN connection is required for the participants to connect to the Hyper-V training image. * The instructor can provide a projector if one is not available upon request only. Proprietary and Confidential Page 6 of 14 2016
Course Outline MODULE 1: ORDER-TO-CASH OVERVIEW Order to cash is the visibility and process control from the sales lead, to the sales quotation, to the sales order to the shipment, to the accounts receivable invoice, to the payment from the customer. About order to cash The order to cash lifecycle in AX Order to cash and workflow MODULE 2: CALL CENTER CONFIGURATION This is a high level module to cover the basic features of the Call Center. Call Center was developed to make it easier to take phone orders and handle customer service throughout the order fulfillment process. In addition there are cross-functional operations for customers, product information, and pricing that exist in other AX modules. About call center Maintaining users, payment methods, price groups, and modes of delivery Define and discuss RFM. Discuss order holds and fraud rules. Define continuity programs. Setup payment options MODULE 3: SALES RELATIONSHIPS This module defines contacts, prospect, leads, and opportunities. In addition the material reviews segmentation and categorization needed for retail. Describe contacts, prospects, leads, and opportunities Define segmentation and categorization Discuss maintaining sales relationships Create a new contact Create a new lead Create a new prospect Create a new opportunity Create a new segment Converting leads Proprietary and Confidential Page 7 of 14 2016
MODULE 4: CUSTOMER MANAGEMENT This module describes the setup for customers and customer groups. In addition, we will review steps for reviewing a customer s account. Creating and understanding customer groups Creating customers Reviewing advanced setup for customers Create a customer group Create a customer Setup a customer MODULE 5: SALES QUOTATIONS This module describes how to setup and work with sales quotations. Define setup information for sales quotations Work with sales quotations Advanced sales quotation functions Create a sales quotation Convert the quotation to a sales order Create a sales quotation template MODULE 6: TRADE AND SALES AGREEMENTS This module discusses Customer and Vendor Agreements that are fixed price agreements that are entered into with one or more customers for the sale of individual or multiple items. It also covers supplementary items. About Sales and Trade agreements Setup and create Trade agreements Create and activate Sales agreements Smart Rounding Setup and use of supplementary Items Setup a Trade agreement Create a Trade agreement Create and activate Sales Agreements Setup supplementary items Proprietary and Confidential Page 8 of 14 2016
MODULE 7: SALES ORDER ENTRY Sales Orders Entry module reviews the process for entering sales orders in Microsoft Dynamics AX. Review the various forms and list pages for working with sales orders Determine and apply different sales order types Specify multiple delivery addresses for sales order lines Discuss how to set up a delivery schedule on a sales order Create a sales order Edit a sales order MODULE 8: SALES ORDER PAYMENTS Sales Order payments is the process of receiving forms of payment and applying to customer invoices. This module covers the high level sales order payment process from the sales point of view. About Sales Order Payments Setup for payments Using forms of payment MODULE 9: SALES ORDER MANAGEMENT Sales Orders reviews the process for creating and managing sales orders in Microsoft Dynamics AX. Set up the Delivery dates feature to specify and update requested dates Use the Available dates feature to specify and update request dates Create order entry deadlines and order entry deadline groups for sites Review the sales order posting status and profiles Discuss how to generate a sales order confirmation Review sales order lines and line details Configure a sales order Proprietary and Confidential Page 9 of 14 2016
MODULE 10: SALES ORDER PICKING AND SHIPPING This module explains how to move items from the warehouse to the customers using enhanced functionality of picking and shipping. About Picking Methods Create, pick, and ship Picking list registration Intercompany pick list Post packing slip Pro forma packing slip Shipment reservations Reprint or view a picking list Reversing a Pick Shipment reservation combinations Shipment templates MODULE 11: DIRECT DELIVERY Direct Delivery is the management of items that are sent directly to your customer from the vendor. About Direct deliveries Setup considerations for Direct Delivery Create a Direct Delivery Automatically Create a Direct Delivery Manually Work With the Direct Delivery Workbench Create a direct delivery Proprietary and Confidential Page 10 of 14 2016
MODULE 12: CUSTOMER TRANSACTION MANAGEMENT Customer Transaction Management is the process of the selling, invoicing, collecting, tracking and history for customers. Updating customer information Customer hold procedures Settle Open Transactions Create a sales order from customer Reviewing transactions and history for customer Update Vendor Information Create a Sale order from customer Create a customer invoice MODULE 13: SALES ORDER RETURNS AND RMAS The sales order return process starts with a request from a customer to return an item, and progresses to creating a return order in Microsoft Dynamics AX. Set up reason codes, disposition codes, and miscellaneous charges for customer returns Work with disposition actions Create a Return order and navigate the Return order form Create a Replacement order Create a return order Process a return order Generate a packing slip and invoice for a return order Proprietary and Confidential Page 11 of 14 2016
MODULE 14: SALES ORDER INQUIRIES AND REPORTS This module reviews the inquiries and reports that are available in order to output the current state of sales orders for Dynamics AX. This covers the major items that are used by a variety of industries Basics of Inquiries Prices Order Status Distribution History Basics of Reporting Transactions Sales management Sales orders Distribution Proprietary and Confidential Page 12 of 14 2016
FINANCIAL ESSENTIALS Agenda 9:00 AM Day 1 Day 2 Order-To-Cash Overview Sales Order Payments 10:00 AM Call Center Configuration Sales Order Management 11:00 AM Sales Relationshipts Sales Order Picking and Shipping 12:00 PM LUNCH LUNCH 1:00 PM Customer Management Direct Delivery 2:00 PM Sales Quotations Customer Tranasction Management 3:00 PM Trade and Sales Agreements Sales Order Returns and RMAs 4:00 PM Sales Order Entry Sales Order Inquiries and Reports 5:00 PM SESSION END SESSION END Proprietary and Confidential Page 13 of 14
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