Regulated BSC L2 Principles of Risk This qualification introduces learners to the basic principles of risk assessment. Anyone in a work environment. Employers have a legal obligation to carry out risk assessments and employees are often asked to contribute to this process. The main causes of work-related fatalities, injuries and ill-health The reasons for preventing accidents and ill-health at work The role of risk assessment in accident and ill-health prevention The legal requirements for risk assessment Key terms associated with risk assessment The process for undertaking a risk assessment Factors affecting the level of risk from workplace hazards Methods that can be used to prioritise risks Providing information about and recording risk assessments. BSC Level 2 Award in Environmental Sustainability This qualification provides a basic introduction to environmental sustainability. Anyone requiring basic awareness of sustainability issues. Environmental resources are limited and are sensitive to many of the things we do. The actions we take today will affect things in the future. This qualification raises awareness of sustainability issues and helps learners to make sustainable choices. The three strands of sustainable development Excess consumption and the problems this can cause How individuals impact on the environment Natural resources and their importance Sustainability issues related to natural resources How goods and services are created The impacts of waste and how they might be reduced The impacts of energy usage and how they might be reduced The impacts of water usage and how they might be reduced 1
The impacts of transport usage and how they might be reduced The concept of sustainable community The local and global benefits of sustainable communities. 20 multiple choice questions (30 minutes) Pass mark 13 out of 20. Non Regulated Equality and Diversity at Work L2 Our Equality and Diversity at Work course, often referred to as EOD is a short course designed to give learners an introduction to EOD at work and how it affects the workplace. The 2 hour course covers the following principles: Overall introduction to Equal Opportunities & Diversity Define and compare preconceptions, labelling and stereotyping Understand diversity and identify and discuss the importance of diversity Recognise the Quality Act 2010 and all its relevant legislation Definition of Protected Characteristics Identification and discussion of useful equality definitions Presenting and understanding both company and individual responsibilities regarding equality and diversity Identifying core values and promoting equality in the workplace. Upon completion every learner will receive a certificate of attendance awarded for CPD. Bespoke Customer Service L2 The bespoke customer service course is designed to equip employees with the skills and knowledge they need to effectively deal with customers while at work. The course last 7 hours and is delivered in 1 day. During the course you will cover the following topics and principles: Know your customers Compare customer satisfaction and loyalty Identify your service offer Create a customer service charter Dealing with difficult situations Effective verbal communication Effective written communication. Bespoke Business Administration L2 The Business Administration L2 course is delivered over 1 day and lasts 7 hours. 2
For more information please contact 01452 331 500. Bespoke Team Leading L2 The Level 2 Team Leading course is delivered over 1 day and lasts 7 hours. The course is appropriate for anyone working in a supervisory or team leader position or those who are new to a management position. This is a good basic introduction to leadership and is a reflective course which will enable attendees to consider what they do already and how they might want to develop their leadership skills and style. The course covers the following aspects of team leading: Understanding management and leadership Feel the Fear and Do It Anyway (confidence building) Practical application Effective communication Bespoke Management L3 The bespoke management course is a Level 3, 1 day course for managers or aspiring managers to learn basic principles of management. This course is appropriate for anyone working in a management position, particularly those who have not had any formal training around management theories. The course is theory based and helps attendees understand why people behave the way they do and gives some strategies and models to work with to develop own skills. This course covers the following aspects of management and leadership: Overview of leadership and knowing your style Key theories of leadership and management Principles of motivation for self and team Handling conflict within the workplace Directions for Success L1 & L2 Directions for success Level 1 and 2 are 3 day (21 hours) career development workshops designed to enable people to learn the skills needed to manage their own career path. It is pitched at anyone who is looking at changing careers, managing their career development or returning to work after a period out of the labour market. Confidence Building L1 & L2 Our confidence building course is perfect for people who are both employed and unemployed but might be lacking confidence or self-esteem in certain areas. This short course lasts 2.5 hours and aims to start building a toolbox of techniques to help improve confidence and self-esteem. 3
The course is designed to help people define what confidence and self-esteem means to the individual and then, working in a safe environment, identify causes of their low confidence and low self-esteem. Once this has been established using a technique called the Wheel of Life, learners are supported when creating objectives to help improve their confidence and self-esteem. Get Back to Work! Handling Redundancy and Becoming Self Employed L1 This course is designed for people who are long term unemployed (through redundancy) and have barriers to accessing employment. The course lasts 12 hours (over 2 days) and the course features: Identifying and learning how to overcome barriers to finding employment. Effective job searching skills and demonstrate understanding of hidden job market Developing how to present an effective CV and market skills in an interview situation Learning effective presentation skills. Goal Setting and Action Planning L1 & L2 Goal setting and action planning designed to support people both employed or unemployed when setting goals and action planning in their personal life and at work. It lasts 4 hours and aims to enhance learner s understanding of setting goals and its importance in personal and organisational development. This course covers the following topics: The importance of setting goals (objectives, Key Performance or Success Indicators) The need for professional development Identifying possible obstacles and challenges to goal setting SMART goal skills How to create an action plan How to review action plans. Managing Work and Family Effectively (aimed at parents) This course is designed for parents in Gloucester who may be unemployed through redundancy, employed or self-employed. Its primary aim is to support parents juggling work and family life. The course is delivered locally in Gloucester and takes 14 hours (over 2 / 3 days) to complete. During the course you will cover the following topics and principles: Overcoming barriers workshop CV writing workshop Letter writing and application forms Interview techniques Supported job search. 4
Handling Goods at Work Safely Part 2 This qualification introduces learners to the risks associated with manual handling and the controls available. Anyone in a work environment. Manual handling is the most common cause of lost-time injuries in the workplace. This qualification raises awareness of the risks and the controls available. How manual handling can cause harm Duties of employers and employees in relation to manual handling The consequences for non-compliance with requirements The terms hazard and risk in the context of manual handling The process for carrying out a manual handling risk assessment The principle of the risk control hierarchy in relation to manual handling Safe movement principles associated with manual handling Equipment designed to be used for manual handling Requirements for testing, servicing and examination of equipment. L1 Safe Working Practices in the Workplace This qualification provides a basic introduction to Health and Safety in the workplace. Anyone entering a workplace for the first time. Employers have a moral and legal obligation to keep their staff healthy and safe. Employees have a moral and legal obligation to keep themselves and others healthy and safe. Key terms used in Health and Safety Duties of employers and employees Main hazards and risks in the workplace Benefits of good housekeeping Health and Safety signs and their meanings Personal protective equipment and its use Welfare facilities that should be provided The importance of personal hygiene The purpose of first aid provision Reporting of Health and Safety incidents. 5
20 multiple choice questions (30 minutes) Pass mark 13 out of 20. L2 Safe Working Practices in the Workplace This qualification is aimed at all employees and provides essential knowledge and understanding of Health and Safety in the workplace. Anyone in a work environment. Employers have a moral and legal obligation to keep their people healthy and safe. Employees have a moral and legal obligation to keep themselves and others healthy and safe. The main duties of employers and employees Consequences of non-compliance with Health and Safety legislation Requirements for training and competence The ways in which Health and Safety information can be communicated Definitions of hazard and risk The main hazards found in a range of workplaces How hazards can cause harm The common causes of workplace accidents and ill-health The process for carrying out a risk assessment How risk assessments can be used to reduce accidents and ill-health The risk control hierarchy Risk controls for common workplace hazards Arrangements for emergencies and first aid The importance of recording all incidents, accidents and ill-health Actions to be taken following an incident. Hazardous Substances Awareness L2 This qualification introduces learners to the risks associated with hazardous substances and the controls available. Anyone who uses hazardous substances in the workplace. This qualification helps keep people healthy and safe when using hazardous substances. 6
Employers and employees duties relating to hazardous substances The consequences for non-compliance with statutory duties Ways in which information about hazard substances is communicated Definitions of hazard and risk with respect to hazardous substances The different forms that hazardous substances can take How hazardous substances can cause harm The routes by which hazardous substances can enter the body How risk assessments can be used to reduce accidents and ill-health The COSHH risk assessment process The risk control hierarchy for substances hazardous to health The information that should be referred to in respect to COSHH Procedures for dealing with an incident involving hazardous substances. 7