Coconino Community College Employee Opinion Survey Summary Report Fourth Annual Opinion Survey Conducted via telephone and online Spring 2003
Survey Background 57 Questions in the survey. Includes comment opportunity. 5 - Modules. Recognition, Senior Leadership, Empowerment, Performance, Communication (5 questions each). Scoring on on five point scale: Strongly Disagree = 1 to Strongly Agree. = 5. Top two options (4 and 5) make up the favorability rating. June 2003 2
Favorability Rating Index Ratings Over 50% 60% 70% Description Mildly Positive Positive Strongly Positive June 2003 3
Survey Background Response Rate 33% 160 140 120 100 80 60 40 20 0 101 112 103 143 39% 29% 32 % 33% 2000 2001 2002 2003 100 % 50% 0 June 2003 4
Survey Background PT Faculty 26% Unknown 1% Adm 32% Std Wkr/Temp 10% Class 18% FT Faculty 13% June 2003 5
Results by Category Overall satisfaction improved from 78% to 85%. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Overall Satisfaction Job Attitudes Commitment Coworkers Supervision Communication Performance Feeback Recognition Empowerment Pay/Benefits Career Opportunities Survey Attitudes Senior Leadership Favorable Not Favorable Neutral June 2003 6
Caveats Room for error Instrument limitations Misunderstood questions Response errors Some questions have a large number of neutral responses Often, most of the comments are negative ones. June 2003 7
Highest Rated Results 1. I am proud of my work (96%). 2. I am personally committed to help the company achieve its goals (95%). 3. My job gives me an opportunity to use my skills (90%). 4. I get a sense of accomplishment from my work (89%). 5. I can see the results of my work (88%). June 2003 8
Lowest Rated Questions 1. Upper management understands employee s concerns (29% agreed). 2. Employees at this company truly respect upper management (31% agreed). 3. There are obstacles that keep me from doing my work (reversed - 34% disagreed) 4. I have confidence in the District Governing Board and the decisions that they make (39% agreed). 5. I believe that management will use the results of this survey effectively (40% agreed). June 2003 9
Communication 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Supervisor Department Accuracy Need to Know Timely Favorable Not Favorable Neutral Well above past rates. Biggest jumps were in accuracy and timeliness. June 2003 10
Career Opportunities 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Below past levels of satisfaction. My supervisor encourages my career I am aware when positions become available There is opportunity to advance Favorable Not Favorable Neutral June 2003 11
Commitment 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Improvement over past responses. I am personally I am proud to be an I would recommend I expect to be at commited to CCC employee CCC CCC in 5 years Favorable Not Favorable Neutral June 2003 12
Coworkers 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Improvements in CCC teamwork, but drop in coworker relationships and cooperation.. Good working My coworkers People care about CCC employees work relationship with cooperate each other at CCC as a team coworkers Favorable Not Favorable Neutral June 2003 13
100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% *Reversed Empowerment Access to information Supervisor helps me to feel I can accomplish tough assignments I can make changes without going through several levels of approval My director or department chair shares control Favorable Not Favorable Neutral There are not obstacles that prevent me from doing my work* Big jumps. Some connection with communication and supervisor support which also jumped. June 2003 14
Job Attitudes Employees indicated increased freedom to make decisions that affect their job. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% I am proud of There are I have a sense of I can see the I like my job Freedom to make my work opportunities to accomplishment results of my decisions that use my skills work affect my job Favorable Not Favorable Neutral June 2003 15
Pay and Benefits 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% CCC is increasingly meeting employee s needs and improving the competitiveness of its pay and benefits package. I understand CCC's benefits I understand CCC's compensation procedures CCC offers a competitive package Benefits meet my needs I am fairly paid Favorable Not Favorable Neutral June 2003 16
Performance Feedback NEW! 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Another link with improvements in communication. I understand I understand My supervisor's My performance I receive what to do to how performance feedback helps rating accurately frequent improve my is evaluated me improve reflects my feedback on my performance performance performance Favorable Not Favorable Neutral June 2003 17
Recognition NEW! 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Someone else I am I am recognized CCC recognizes I am gets the glory appreciated for for good work employees who appreciated for for my work* my work do good work extra effort Favorable Not Favorable Neutral *Reversed June 2003 18
Supervision Improvements in supervisor support and motivation. 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% Supervisor Keeps me Praises me Provides Keeps me Motivates me support informed feedback focused Favorable Not Favorable Neutral June 2003 19
Senior Leadership 100% 90% 80% 70% 60% 50% 40% 30% 20% 10% 0% My Dean or VP cares for the well being of employees My Dean or VP treats employees fairly I have confidence in the DGB and their decisions Employees respect senior leadership Upper management understands employees' concerns Neutral Not Favorable Favorable Low, but improving, particularly regarding senior leadership s caring for employee s well being. June 2003 20
Overall Satisfaction 2003 Overall, I like working for Coconino Community College. Favorable Not Favorable Neutral Overall satisfaction rate is 85% compared to a historical rate of 78%. June 2003 21
Concerns by Employee Type Senior Leadership Career Opportunities Pay and Benefits Associate Faculty June 2003 22
Concerns by Employee Type Communication Senior Leadership Empowerment Full-time Faculty June 2003 23
Concerns by Employee Type Senior Leadership Classified Most improved employee type. Saw increases in supervision, communication and overall satisfaction. Decreases in coworker relationships, career opportunities and commitment to CCC. June 2003 24
Concerns by Employee Type Pay and Benefits Senior Leadership Std Worker/Temp June 2003 25
Concerns by Employee Type Adm/Professional No categories listed as unfavorable. Lowest rated category was senior leadership. June 2003 26
Demographic Differences? Gender Very few differences Gender concerns (both genders) Senior Leadership Career Opportunities fell Ethnicity Some differences Minority concerns Recognition Career Opportunities Senior Leadership Coworker Relationships June 2003 27
Demographic Differences? Location Lone Tree or Other Location Recognition, Pay and Benefits higher for Other Locations Job Attitudes higher for Lone Tree Concerns Very similar to the concerns overall June 2003 28
Sample Comments CCC is a wonderful place to work Morale and enthusiasm for the job at CCC is at an all-time low People here tend to want to improve conditions and generally are fair in their approach to this. Fellow employees and Senior Leadership at the college make it very difficult to perform. Employee relation issues are not taken as seriously as before. Increase the standards for management. I believe that upper management has made some extremely difficult decisions that have greatly impacted College productivity in a very good way. I suggest management skill training for supervisors college wide. June 2003 29
Action Plans Several areas still need work, but we have made a lot of progress in four short years. 1. Career Opportunities 2. Recognition 3. Senior Leadership 4. Empowerment 5. Pay/Benefits (particularly with associate faculty and student workers/temp) 6. Communication (particularly with Full-time faculty) June 2003 30
Questions