Byungdeok Kang Handong Global University
Human Service Organization Management Planning Monitoring & Evaluating Designing Leadership Supervising Staffing Budgeting
Leadership A process by which an individual influences a group of individuals to achieve common goals The Crucial Skill for Tomorrow s Leader http://www.youtube.com/watch?v=kb2pi0laxge The Biggest Mistake a Leader Can Make http://www.youtube.com/watch?nr=1&v=iiormukqqdy&feature=endscreen
Managerial Excellence Leadership Competence Technical Competence Visioning Strategy development Organization design Culture management Change management Community collaboration Program design Financial management Information systems Human resource management Program evaluation Project management
Theories related to Leadership Trait theories Skills approach Style theories Contingency theory Path-goal approach Leader-member exchange
Trait Theories Leaders effective based on inherent traits Skill Approach Leadership abilities can be developed Style Theories of Leadership Leadership grid with concerns for people and production Contingency Theory No one best way to lead Path-Goal Approach Leaders enable the followers to reach their goals Leader-Member Exchange Positive relationship with members Leader effectiveness
HIGH Contingency Theory Participating Encouraging Collaborating Committing Relationship Behavior (support) High Rel Low Task High Rel High Task Selling Explaining Clarifying Persuading Delegating Observing Monitoring Fulfilling Low Rel Low Task Low Rel High Task Telling Guiding Directing Establishing LOW LOW Task Behavior (guidance) HIGH
Transforming Leadership Transactional Leadership A common goal(s) for leader & followers No common goal for leader & followers / Diverse interests Working together on behalf of the goal Leadership process = Exchange to meet the needs of others
Leadership A process by which an individual influences a group of individuals to achieve common goals Political Actor Vision & Strategies Leadership ROLES Design Org Culture Org Ethics / Values
Organizational Values Value About what is right and what is wrong Doing the right things = A matter of judgment Modeling the way Demonstrating the behaviors expected of others Focus on how to be
Ethical Leaders Respect others Valuing their work and input, and treating them as individuals Practice service and altruism Consistent with human service work Behave in a just way Showing a concern for fairness and avoiding special treatment or consideration Be honest Build community Focusing on common goals and values as in transformational leadership
Organizational Culture The values and norms that drive behavior in an organization Including the shared values, beliefs, and behavioral norms in an organization Social process by which members share their values, beliefs, and norms vs. Organizational Climate Agreed employees psychological climate (employee s perception of the psychological impact of the work environment on his or her personal well-being) A property of individual (perception)
Organizational Culture & Climate Perception Social Services - Soft technologies - Human interaction and relationship Attitude Performance employee Behaviors
Political Aspects of Leadership Thinking Politically Diagnosing the interests and power bases of various actors on a particular issue Attempting to control and agenda and the decision making process Behaving Politically Using the psychological and motivational profiles of oneself and others Building good working relationships with others Communicating effectively and sharing information strategically Creating influence networks throughout the organization
Empowerment Develop power in others Participative decision making (PDM) Effects on organizational performance and service outcomes
Environment Micro / Meso / Exo / Macro P. E. S. T. Vision / Mission Strategies Programs Structure
Human Service Organization Management