Tri-Com Director Tri-Com Central Dispatch Recruitment Profile Thank you for considering employment with the Tri-Com Central Dispatch. Tri-Com Central Dispatch is currently accepting applications for the position of Tri-Com Director. Tri-Com performs dispatch services for the Fox River Valley area with three lead agencies referred to as the Tri-cities. These communities include Batavia, Geneva, and St. Charles. The Fox River Valley is conveniently located about 40 miles west of Chicago. The Tri-city area is home to a rich history and strong community values. It s a place residents are proud to call home with high-quality schools, excellent parks, eclectic restaurants, varied businesses, and quaint neighborhoods that meet anyone s style and price point. This recruitment profile provides background information on the Tri-cities and Tri-Com Central Dispatch, and outlines responsibilities and qualification requirements for the position. This profile acts as a guide in the recruitment process, outlining the specific screening criteria. Once screened, individuals will be selected for interviews and employment consideration. All inquiries relating to the recruitment and selection process should be directed to the attention of: Lisa Bahry, PHR, SHRM-CP Human Resources Manager City of Geneva 22 S First Street Geneva, Illinois 60134 Email: lbahry@geneva.il.us. Phone: (630) 232-0867
Batavia Known as the Windmill City, Batavia maintains its own small town character and ideals while striving to be very much in tune with the technologies and opportunities of modern-day life. Today, Batavia is the home of over 200 varied manufacturing, research, and warehousing firms and serves as the hometown for Fermi National Accelerator Laboratory. The strengths of the town are found in commitment to its institutions and quality of life. The Batavia School District is ranked as one of the most educationally advanced systems in Illinois. Batavia s modern library and its expanding park system also speak towards its dreams of the future. Geneva Selected as the Kane County seat in 1835, Geneva has grown over the years into a prosperous suburban community while maintaining its strong historical character. In 1924, Kate Rafferty opened the Little Traveler on Third Street. Rafferty s efforts led to the formation of the Third Street Shopping District. The City is a top-notch community with distinguished schools, beautiful parks, welcoming neighborhoods, diverse industries, and a thriving downtown district. Residents assume active roles in sustaining and improving the quality of life in Geneva. Key to Geneva s livelihood is its economic development efforts which include special downtown initiatives, local partnerships, special events, and festivals. St. Charles With a population of just over 33,000 and growing, St. Charles offers a variety of residential housing types with a vibrant downtown along the Fox River, and a thriving commercial and industrial base. There are more than 2,100 businesses that employ more than 18,000 people. The community is proud of its award-winning downtown, receiving the Great American Main Street award. It was recognized by the National Trust for Historic Preservation for having one of the top downtown revitalization programs and was considered the Best Place to Raise a Family by Family Circle in 2012.
Tri Com Central Dispatch Tri-Com Central Dispatch is an intergovernmental association of local governments and is a public agency as defined in the State of Illinois Intergovernmental Cooperation Act. Tri- Com was formed in 1976 to provide 9-1-1 service and emergency communications for the Tri-cities, and now serves the police departments, municipal fire departments, and fire protection districts for the Elburn and Countryside Fire Protection District, North Aurora Fire Protection District, Sugar Grove Fire Protection District, the Elburn Police Department, South Elgin Police Department, Sugar Grove Police Department and the Tri- City Ambulance Association. All agencies are located primarily in Kane County and a small portion of DuPage County. The municipalities and fire districts serve an overall population of over 200,000, making Tri-Com one of the busiest centralized 9-1-1 public safety answering points (PSAPs) in the County. Tri-Com averages just over 130,000 calls for service each year. Tri-Com s 2017-2018 fiscal year budget is $3.5 million. Tri-Com has 21 full-time employees and 1 part-time employee. Tri- Com s dispatchers are represented by the Metropolitan Alliance of Police. Tri-Com began full operations in a 10,400 square foot facility in August 2005. The main level of the facility houses the dispatch area with six console positions. The lower level has a training room and the center s electronic and mechanical infrastructure. More information about Tri-Com and its member agencies is available at www.tricom911.org. Governance and Administration Tri-Com is a unit of local government with the same rights, duties, and obligations as any other unit of local government with two exceptions: Tri-Com cannot levy a tax and Tri-Com cannot issue bonds. All Tri-Com employees are considered municipal employees of the lead agency; the City of Geneva, and participate in the Illinois Municipal Retirement Fund. A Board of Directors, whose members are the police chief, the fire chief, and one alderman from St. Charles, Geneva, and Batavia, as well as the Police Chief of the South Elgin Police Department and one member chosen by the contracted agencies, governs Tri-Com. The Board meets once every other month and may also hold special meetings. A Police Operations Committee and a Fire Operations Committee provide much of the operational oversight of the agency. These committees are comprised of a representative from each member agency appointed by the Chief. These committees meet monthly and may also hold special meetings. The Tri-Com Director works under the direction of the Tri-Com Board of Directors and is responsible for the overall management of the agency. This includes financial accountability of the organization, quality of dispatch operations, development of policies, interaction with members of county, state, and federal agencies in training and emergency preparedness, budget preparation, and strategic planning. Tri-Com is funded in several ways. The main source of operational funding is the cities and fire protection districts that the agency serves. These include agencies that govern Tri-Com operations and those with contractual agreements. Tri-Com also receives fees for monitoring security alarms,
lease fees for radio tower space, and 9-1-1 surcharge fees. Radio and Technology Tri-Com s telephone system supports eleven 9-1-1 lines, nine administrative lines, and five private ring down lines. The telephone communication equipment, including 9-1-1, is supported with a West Technologies Viper phone system. Radio consoles are state-ofthe-art Watson Synergy furniture with MCC 7500 Elite electronics.3 wireless. Tri-Com implemented SunGuard ONE Solution Computer Aided Dispatch (CAD) in October of 2016. This system is an especially sophisticated system and is designed for multi-jurisdictional agencies such as Tri- Com. The CAD system, police and fire records management systems, and the federal and state criminal justice systems (LEADS/NCIC) are connected through cityowned fiber network. Tri-Com provides service with shared radio systems. These systems use six pairs of UHF mobile relay frequencies, four pairs of mobile relay VHF frequencies along with the State of Illinois Star-Com 21 statewide 800 MHz trunk network. There are also several tactical frequencies that support both voice and data communications. Tri-Com also maintains operations on several inter-agency VHF/UHF frequencies. The radio systems have 98 radio sites, with two transmitters. Mobile relay systems are multi-site voting systems with redundant transmitters and comparators. Tri-Com owns and maintains a 270 freestanding radio tower facility, which serves as its main dispatch point. All radio systems are backed up by emergency battery and motorized generator power. Tri-Com holds the FCC licensing for all the member agencies. Member agencies procure and maintain their own mobile equipment. A critical duty of the new Tri-Com Director will be to lead the operation of the radio systems and implement Next Generation 9-1- 1. Police, Fire, and EMS vehicles use mobile data terminals (MDTs) or mobile data computers (MDCs). Tri-Com is one of the dispatch centers for the fire departments Mutual Aid Box Alarm System (MABAS). MABAS Division 13 covers all of central and southern Kane County. There are over 60 divisions throughout Illinois along with many divisions in Wisconsin, Indiana, Michigan, Iowa, and Missouri. In the future, more divisions in these and other states are likely to form. MABAS allows Tri-Com to communicate with and receive assistance from many non-tri-com fire and EMS agencies during major incidents where mutual aid or specialized teams or equipment are needed. Tri-Com participates in the police departments Illinois Law Enforcement Alarm System (ILEAS). Similar to the MABAS system, the ILEAS system brings emergency mutual aid to the police departments when needed.
Professional Announcement Qualifications Bachelor s degree in criminal justice, public administration, information technology, or a related field and five to seven years of progressive management experience in public safety dispatch and telecommunications operations, or equivalent education and experience. Master s degree and NENA ENP or APCO RPL certification desirable. Candidates must have excellent leadership, management, and interpersonal skills including the ability to interact positively with a wide variety of officials and staff in emergency service agencies. Knowledge of police, fire, and EMS operations, and quality management techniques. Responsibilities Coordinates activities with the Board of Directors, the Police Operations Committee, and the Fire Operations Committee. Provides timely response to the needs of the Tri-Com members. Ensures the center s operation and technology work well, making improvements to procedures and operations when necessary. Leads Tri-Com staff in improving service to both the general public and agency members. Continuously improves the quality of management and supervision throughout the agency. Develops employees through coaching, mentoring, and training. Facilitates excellent communication with Tri-Com staff members. Develops and implements policies for the agency with accountability for compliance. Leads the upgrade project of the agency s radio technology while improving the general use of information technology. Develops improved arrangements for disaster recovery and back-up sites. Implements a budget development process with greater involvement of the Board of Directors incorporating long-term, strategic planning. Develops a strategic, long-term plan for equipment replacement. Manages all personnel and labor relations issues; ability to develop collective bargaining skills (including Interest Based Bargaining) to become lead negotiator. Management Leadership Qualities Energetic and enthusiastic earning respect and credibility inside and outside the organization. Ensures Tri-Com is a model agency on both a local and national level. Effective representative of and advocate for Tri-Com with all constituencies and contacts with the ability to interact effectively with elected and appointed officials.
Engaged in the operation of Tri-Com, taking personal ownership of the agency. Service-oriented and responsive to the demands of Tri-Com agencies and the general public, always striving to improve the service delivery of the agency. Knowledgeable of radio, telephone, CAD systems, and related public safety communications technology. Personally accountable for the performance of the organization. Effectively communicates with and builds consensus among the Tri-Com staff; open to new ideas. Ability to lead, coordinate, and facilitate meetings. Ability to accept direction from multiple individuals due to a Board made-up of Fire, Police, and elected officials. Manages by giving direction to staff with the ability to execute their duties, if necessary. Attentive to detail, with solid analytical skills. Active in and knowledgeable about the emergency communications industry. Demonstrates and adheres to professional and ethical standards. Compensation The salary range is between $92,525 and $132,178 with an anticipated hiring range up to $112,350 depending on qualifications. The successful candidate will be expected to reside within a 35-mile radius of Tri-Com Central Dispatch upon the completion of a six-month probationary period. The annual salary is supplemented by a generous benefit package which includes: Medical and Dental Insurance Participation in the Illinois Municipal Retirement Fund (IMRF) Life Insurance Deferred Compensation Plans Flexible Spending Section 125 Plans Paid Personal, Sick, and Vacation Leave Paid Holidays Employee Assistance Program Application Process Submit a completed job application and three professional references no later 5:00 p.m. Tuesday May 2, 2017 to: City of Geneva 22 S First Street Geneva, IL 60134 Attn: Lisa Bahry, Human Resources Manager Job applications are located on the City of Geneva s website at www.geneva.il.us. Resumes will not be accepted without a completed application. Please contact Lisa Bahry at lbahry@geneva.il.us or at 630-232- 0867 for further information. Tri-Com Central Dispatch is an Equal Opportunity Employer