Botswana Power Corporation (BPC) Operations Job Specification Position: Template: Technical Services: Senior Engineer (Telecommunications) Business Unit: Print Date: 25 Oct 2017 Page 1 of 8
Position Particulars Status: Cost Centre: Position Type: Position Level: 0 Numbers Managed: Reporting To: Reporting Levels: Filled Operations Date Created: 2017-10-16 Qualification: Experience: Knowledge: Purpose of Position: Decision Making Powers: Planning Complexity: Manager Technical Services Degree in Electronic/Telecommunications Engineering or equivalent. Membership of a recognised professional engineering institution preferred. Five years post qualification experience in communication systems of which at least two years should have been in a power systems environment. Analytical Thinking; Technical Expertise; Diagnostic Ability; Decisiveness; Team Leadership; Proactive & Innovative To plan, organize and control the provision of telecommunications facilities and services for the efficient and effective operations of the power system network. Prepares and Manages Budgets (OPEX/CAPEX). Approval of sectional expenditure within approved limits. Acquisition of assets within approved limits. Recommends disposal of assets. Evaluates employee performance, recommends performance based rewards and promotions, Trains and Disciplines Staff in accordance with laid down procedures. Recommends recruitment and termination of employment. Maintaining a stable power telecommunication system. Availability of reliable telecommunications network. Keeping abreast with technological advancements. System integrity and security. Maintaining equipment performance monitoring system. Budget and resource management. Page 2 of 8
Key Performance Areas Execution and Delivery Weighting 4 Proficiency 2 The ability to do day-to-day or real-time supervision of the execution of tasks and outputs within agreed timelines. Can ensure delivery of high quality work in an efficient manner by breaking objectives into tasks, scheduling, guiding and maintaining discipline. Match resources to the process or operational requirements and creatively use resources to complete work efficiently. The ability to review data to measure and review productivity and quality against other teams. Increase productivity by setting stretch targets, and adapting or modifying work plans/schedules/methods. Track and assure quality. Technical Expertise Weighting 4 Proficiency 1 Possesses a broad overall knowledge of the discipline and has the ability to apply this knowledge. The ability to stay abreast with new developments to improve own efficiency. Address problems as related to own field of expertise. Apply technical skill to accomplish the job effectively, communicate and translate technical terms so that other can understand, is available to others to help solve technical or procedural problems and issues. Recognised as someone who understands the subject matter. Telephony Weighting 4 Proficiency 4 Industry expert, with deep experiential understanding and application of full range of telephony platforms. Technical Solution Knowledge Weighting 4 Proficiency 4 In addition to Proficiency Level Three, in-depth understanding of the full range of IT solutions; can converse about intricate process details of solution delivery, typical problems experienced, modification to process required. Ability to indicate advantages and disadvantages of each. Financial Management. Weighting 3 Proficiency 1 The ability to manage within a budget, understand and contribute to the budgeting process. Understand basic accounting items, concepts, terms and financial ratios. Understand internal financial and accounting policies, processes, controls and recordkeeping process. Understand concepts like financial statements, trial balance, tax and cash-flow. Innovation Weighting 3 Proficiency 2 The ability to encourage others to think more creatively and innovatively. The ability to question current inefficiencies. To think unconventionally by using different sources and connecting concepts. Consider different opinions, generate new and innovate ideas, develop and experiment with solutions to operational issues. Continuously monitor and assess process efficiencies and design; implement solutions to improve efficiency and productivity. Commercial contract management Weighting 3 Proficiency 2 Sufficient understanding of the contract and it's sub-sets in order to oversee or execute 1 to 2 of the following 5: Develop policies and process to Manage delivery/performance, Assess risk and put in place mitigating remedies, Assess claims and prepare submissions re claim to decision makers, Manage variation process, Manage dispute resolution process. Customer Technical Support Weighting 3 Proficiency 4 At key customer executive level, dealing with the most complex customers, provide customers with technical support: Deep experiential understanding of network dynamics, electricity supply, network configuration. Ability to advise on Load management, Network supply problems, Outage management, Metering, Energy efficiency, Maintenance coordination. Page 3 of 8
Accountability & Responsibility ELF Customer Customer Focus Weighting 1 Proficiency 2 The ability to manage own and others' service delivery against dynamic client needs, with a focus on groupings of internal and external clients. For a grouping of clients, the ability to increase overall client satisfaction levels, understand emotions, anticipate client needs and enhance the client s personal experience. Encourage others to higher levels of client satisfaction. The ability to ensure consistency in service levels, compliance to service philosophy, and that client service and retention objectives are met. The ability to monitor and manage service delivery, identify problems, blockages and bottlenecks; make or suggest changes to processes based on client feedback. Networking and Partnering Weighting 1 Proficiency 1 The ability to build a network within immediate workgroup/team. Seek out networking opportunities to improve own skills and performance. The ability to maintain a small network by sharing information, volunteering assistance, cooperating and collaborating with others. Understand partnership arrangements, function within and provide service within the boundaries of the agreement. ELF Delivery Execution and Delivery Weighting 4 Proficiency 2 The ability to do day-to-day or real-time supervision of the execution of tasks and outputs within agreed timelines. Can ensure delivery of high quality work in an efficient manner by breaking objectives into tasks, scheduling, guiding and maintaining discipline. Match resources to the process or operational requirements and creatively use resources to complete work efficiently. The ability to review data to measure and review productivity and quality against other teams. Increase productivity by setting stretch targets, and adapting or modifying work plans/schedules/methods. Track and assure quality. Risk Management Weighting 1 Proficiency 1 The ability to understand, assess and manage risk within a process. Ability to identify and report possible risks to the organisation. Understand the concept of risk, risk factors, risk management strategy, policy and processes, and typical points of risk in a process. Limit risk by managing exceptions and reducing variations in processes, adhering to risk controls, monitoring data accuracy, and ensuring compliance with processes, laws and regulations. The ability to take corrective action when risks present themselves. Financial Management. Weighting 3 Proficiency 1 The ability to manage within a budget, understand and contribute to the budgeting process. Understand basic accounting items, concepts, terms and financial ratios. Understand internal financial and accounting policies, processes, controls and recordkeeping process. Understand concepts like financial statements, trial balance, tax and cash-flow. Technical Expertise Weighting 4 Proficiency 1 Possesses a broad overall knowledge of the discipline and has the ability to apply this knowledge. The ability to stay abreast with new developments to improve own efficiency. Address problems as related to own field of expertise. Apply technical skill to accomplish the job effectively, communicate and translate technical terms so that other can understand, is available to others to help solve technical or procedural problems and issues. Recognised as someone who understands the subject matter. ELF People Coaching and Developing Weighting 1 Proficiency 1 The ability to provide development opportunities to employees. Create an environment where employees feel safe to ask questions, mistakes are used as learning experiences and there is encouragement to practice new skills. Identify skills, knowledge and experience gaps to align overall team development needs to team goals. Set goals for employees to test their limits and develop within their current role. Help employees by way of on-going coaching, discussion, goal setting, demonstration, explanation, training and feedback to improve technical skills. Guide employee development by helping them make the correct choices of which skills and competencies to develop. Page 4 of 8
Leading Change. Weighting 1 Proficiency 2 The ability to lead change at a team level. Project manage the implementation of the change, (new systems and processes), monitor progress and deal with issues arising from the change. Create buy-in and support for the change by explaining and clarifying the reasons and benefits of the change. Recognise and address resistance and negativity; change behaviours and attitudes by understanding the fear and frustration, providing support, clarification and direction. Create confidence and security in others about the change. Leading Teams Weighting 2 Proficiency 1 The ability to lead a homogenous work group (within a team). Create team ethos and values, demonstrate commitment, foster team cohesion and trust, and treat team members with respect. Clarify the purpose and importance of the team, allocates roles within the team and guide the setting of measurable goals and objectives. Manage the day-to-day organisation of employees by planning and assigning work to achieve operational goals. Manage, monitor and enhance performance of individuals. Share information, listen to the opinions of team members and promote a diversity of views. Identify and minimize obstacles and barriers to team effectiveness. Provide resources to support team efforts. Recognise and reward teams and individuals for success; when needed address non-performance. Building Talent Weighting 1 Proficiency 1 Develop operational talent. Select team members based on their potential to contribute to team success. Retain talent via interventions like training, reward and recognition, on the job/real time recognition and wellness. Provide opportunities to employees to increase their skills & abilities, encourage on-going learning, and explore the aspirations of employees. ELF Personal Building Relationships Weighting 1 Proficiency 2 The ability to build relationships with other managers in own organisation and with external parties within a dynamic context. Show insight into others' emotions, feelings, motives and behaviours. Attend to the needs of others, show empathy, respect, and patience with positive body language. The ability to be composed, manage impulsive feelings when under pressure. Maintain solid relationships, collaborate and integrate, work as a collective, share views, build rapport, respect, recognise, listen and show interest into the work of others. Ability to deal with and resolve conflict, hostility, and unsympathetic behaviour as relating to diversity. Influencing Through Communication. Weighting 1 Proficiency 2 The ability to communicate in the context of one-on-one discussions and small group interactions. Gain attention, convince and influence by handling concerns and objections. Aim the communication at the right level using better than average vocabulary and sentence construction. The ability to present information, explain actions and respond to arguments in a logical and succinct manner. Drive Weighting 1 Proficiency 2 The ability to identify and act on impeding problems and do not wait for things to happen. Take action and act quickly without being prompted. Go above and beyond the requirements of the job. Be self confident, bounce back after adversity and exhibit tenacity. Take accountability and ownership for delivery of others and honestly review own contribution to outcomes. Create an environment for the team to exceed goals and expectations. Hold others accountable for excellence. Remain disciplined and focussed, achieve stretch targets and standards, and ensure completion and follow-through. Handle stress. Integrity Weighting 2 Proficiency 2 The ability to treat people with dignity, respect and patience, is motivated to do the right thing and communicates principles. The ability to treat others consistently and fairly, is open and honest, and recognises and supports positive behaviour of others. Do the right thing: confront unethical behaviour, deal constructively with negative behaviours in others, and challenge low levels of integrity. Align team to morals and ethics regulations, standards and frameworks, interpret standards for others, support and encourage discussion around ethics. ELF Thought Strategy Creation Weighting 1 Proficiency 1 Page 5 of 8
Understands own environment and how business, social, political trends influence this environment. The ability to stay informed of changes in own environment. Develop short terms plans and strategies to remove barriers and risks. Consider different options in terms of cost, timing, buy-in and resource availability. The ability to take decisions to maximise the impact of current processes and systems and support the overall organisational strategy. Strategy Translation Weighting 2 Proficiency 1 The ability to understand the business model, strategy and value propositions. Give effect to the strategy by translating plans into milestones, activities, steps, roles and responsibilities. Communicate the strategy and vision with impact. The ability to describe the strategy to engage and motivate others. Business Acumen Weighting 2 Proficiency 1 The ability to understand the nature and interdependency of the organisational strategy, business model, revenue and profit drivers and how value is created. Understand opportunities for value creation. Use own team to extract the greatest value by prioritizing activities of the team according to deliverables that will create the greatest value. Managing Complexity Weighting 1 Proficiency 1 The ability to deal with a specific, short term, project or activities; managing personal stress, conflict, resource allocation, conflicting priorities and trade-offs. The ability to quickly assimilate information, weigh up pro's and con's and make the right decision. The ability to prioritize and create clarity on the way ahead for others. Innovation Weighting 3 Proficiency 2 The ability to encourage others to think more creatively and innovatively. The ability to question current inefficiencies. To think unconventionally by using different sources and connecting concepts. Consider different opinions, generate new and innovate ideas, develop and experiment with solutions to operational issues. Continuously monitor and assess process efficiencies and design; implement solutions to improve efficiency and productivity. Information Technology Network management (WAN/LAN) Weighting 2 Proficiency 3 Experiential understanding of networks, protocols, hardware, topologies. At an enterprise level, the ability to design networks, develop network security policies, optimize a network, take into account inter-operatability. the ability to plan and ensure system maintenance, and manage licensing. Telephony Weighting 4 Proficiency 4 Industry expert, with deep experiential understanding and application of full range of telephony platforms. Networks technical design Weighting 2 Proficiency 3 The ability to design a network of a total end-to-end solutions, within one industry across multiple platforms. Experiential understanding of network design. The ability to take into account other systems and integration and enhance network performance. Extensive knowledge of networking standards and protocol as well as different product types. Database Standards, Procedures and Processes Weighting 1 Proficiency 3 The knowledge and ability to apply all adopted database management standards, policies, procedures and processes including Database design, development and implementation, Data migration, Data interchange between systems, Database integrationas well as database integration services. Technical Solution Knowledge Weighting 4 Proficiency 4 In addition to Proficiency Level Three, in-depth understanding of the full range of IT solutions; can converse about intricate process details of solution delivery, typical problems experienced, modification to process required. Ability to indicate advantages and disadvantages of each. Legal Page 6 of 8
Application of the Legislation Weighting 1 Proficiency 2 Knowledge and general understanding of laws impacting on the Business Unit, ability to understand regulatory restrictions and involving relevant expertise at appropriate times. Commercial contract management Weighting 3 Proficiency 2 Sufficient understanding of the contract and it's sub-sets in order to oversee or execute 1 to 2 of the following 5: Develop policies and process to Manage delivery/performance, Assess risk and put in place mitigating remedies, Assess claims and prepare submissions re claim to decision makers, Manage variation process, Manage dispute resolution process. Operations: Electricity Generation Power system reliability Weighting 1 Proficiency 3 In terms of power system stability (Voltage and transient stability): Knowledge of: Power system characteristics, Power system operations, Power system equipment, Simulation tools, Simulation and analysis techniques. Identify problem. Define problem and collect data. Design studies. Model the problem. Simulate. Analyse results. Formulate solutions. Document solution: Functional design specification, Reports, Operating instructions, Operating guidelines, Operating procedures. Technical risk management Weighting 1 Proficiency 3 Identify risks (type) define the risk, analyse risk, design solution capture in risk management system, and treat risk. Customer Technical Support Weighting 3 Proficiency 4 At key customer executive level, dealing with the most complex customers, provide customers with technical support: Deep experiential understanding of network dynamics, electricity supply, network configuration. Ability to advise on Load management, Network supply problems, Outage management, Metering, Energy efficiency, Maintenance coordination. Operations: Engineering Install, maintain electronic system software. Weighting 1 Proficiency 4 Combine hardware and software to networked system environments and carry out network specific checks of all signals and adapt by means of software (e.g. OPC Server, process control system). Technology report writing Weighting 2 Proficiency 4 Present and defend a technology report relating to a significant issue at senior management and peer review level. Operations: General Business Process Knowledge and Management Weighting 1 Proficiency 3 An in-depth experiential understanding of more than one sub process, able to perform and manage advanced functions within the process. The ability to ensure efficiency and quality within these processes. Safety health and environment Weighting 2 Proficiency 3 Expert knowledge of both statutory and operational requirements as applied to own field of operation and ability to manage or execute most facets pertaining to health, safety and the environment. Page 7 of 8
Project Management Weighting 2 Proficiency 3 As project/s leader, responsible for overall project performance (coordination, planning, tracking, reporting, quality) of a project across multiple functions/processes, using project management methodology, systems and tools. Resource and capacity planning Weighting 1 Proficiency 2 Real time / tactical planning and monitoring of a main operation of the company and management of the execution by matching resources to process/operational requirements, ensuring optimal utilisation of resources. Page 8 of 8