1 Alderley Technical excellence: delivered Services Focusing on through-life support care for our customers.
2 Technical excellence: delivered Service Experience Decades of experience and a total focus on the oil and gas industry From project execution, installation and commissioning to through-life support care, our service packages can be tailored to your exact requirements across all of our product offerings: Modular Packages, Metering and Produced Water Treatment. We have decades of experience and a total focus on the oil and gas industry so you can rest assured that you will be dealing with people who fully understand your application, process and the challenges that you face. Our commitment to our customers and to the oil and gas industry is absolute. We are always happy to discuss specific requirements and advise on the best support package for you. We have invested in the facilities and people to bring the services you need closer to you. Qatargas Petrofac Kuwait Oil Company GASCO Saudi Aramco BP Shell GDF Suez GNL Quintero Fairfield Energy Total Customer/Contractor: BP Project: BP In Amenas Description: 3 year renewed maintenance contract for the servicing of metering and control systems in Algeria. Customer/Contractor: Total Project: Control System Upgrade and Commissioning Description: A crude oil control system upgrade due to obsolescence of flow computers. Alderley s scope of work included the manufacture, test, installation and commissioning of the upgraded control system, designed using the latest technology to ensure it continues to remain reliable, secure and auditable.
3 Customer/Contractor: Gazprom Neft & Samsung Engineering Ltd. Project: Gazprom Neft (Gazprom) Badra Oilfield Development project Description: 2 x 3 Day Gas Flow Metering Systems Training Course for Operators and Maintenance Engineers. The training was conducted at the Badra Oil Field on supplied equipment. Customer/Contractor: Saudi Aramco Project: Yanbu Crude Oil Terminal (YCOT), Saudi Arabia Description: Upgrade of a metering supervisory system that communicated with 34 flow computers. Upgrade included major changes to system architecture, addressing firmware obsolescence, a PLC upgrade and the latest and proven HMI software version (Citect) installation. Customer/Contractor: North Sea Operator Project: Produced Water Treatment Hydrocyclone Upgrade Description: A full review of current process conditions followed by installation and commissioning of Alderley AP20 deoiling hydrocyclone liners into the vessel. Subsequent feedback confirmed that the oil-inwater discharge improved from 30+ mg/l to 16mg/l.
4 Technical excellence: delivered Upgrades and Modifications Maximising performance through existing assets Metering System Upgrades Control and Instrumentation Upgrades Fast Track Projects Repair and Refurbishments Feasibility Studies and Design Services Alderley specialise in upgrades for all brownfield modifications and ageing systems through a multi-disciplined team of experienced engineers across all our product offerings. Our integrated solutions look to maximise performance from existing assets and extend life of production facilities. We have service facilities operating globally, enabling us to provide a team of highly skilled and specialist engineers to access and implement works for any technically demanding application, both onshore and offshore. Metering Any meter can be resized and we can replace worn or obsolete equipment with new technology in the following areas: Flow and master meters Valves Provers Flow computers No project is too big or too small. We have worked with clients in supplying new valves, instrumentation, downsizing or increasing streams on metering systems along with adding, changing or modifying sampling and gas analysers. Controls Our engineers understand the challenges of control systems and will guide you through all the areas of hardware and software upgrades, from design requirements to testing and training. Supervisory and HMI systems Communication interfaces Redundancy solutions Obsolescence support Anti-virus System hardening
5 Process System Review Alderley can offer a wide range of services to review current process conditions against original delivery process design data and make recommendations to upgrade, modify or even add to existing process treatments. Typical process systems / equipment covered by these services can include: Separator upgrades Coalescing systems Separator inlet cyclones Online sand jetting internals Hydrocyclone and flotation unit upgrades Sand cleaning systems and sand collection units Instrumentation As part of upgrades to existing metering systems we can add or change: instrumentation and sampling systems, analysers and gas chromatographs, pressure let down systems and analyser house facilities. Piping Modifications All piping can be supplied in carbon, stainless steel or exotic materials with all the necessary NDT, painting and any other requirements to international standards. Design and Engineering We offer a full range of design services through our team of experienced engineers. Equipped with project management and mechanical, chemical and electrical design expertise, our engineers can provide you with a solution that is best in class, best for the application and best for your business. As part of our design studies we can provide 3D models to highlight the different upgrade or modification options. Computational Fluid Dynamics (CFD) Alderley can undertake CFD studies. The objective is to optimise the effectiveness of separation technologies with respect to oil removal from produced water. These services are utilised for both minimising equipment footprint while maximising efficiency, together with assessing existing process performance and providing brownfield upgrades. Ensuring accuracy, reliability, safety and cost requirements are met.
6 Technical excellence: delivered Maintenance Support Offering the level of support your business demands, at every step of the way Maintenance Care and Support Services Installation and Commissioning Site Surveys Spares Management Hazardous Area Inspection Services Calibration Services Supplying your company with an Alderley system is just the beginning of our job. From delivery support to lifetime care, our customer care and support packages will meet your exact requirements. Alderley have dedicated Service teams, who can provide a whole range of maintenance support options for both Alderley and third party supplied packages. Installation and Commissioning In the early stages of your system s life, we want to ensure you get everything you to need to meet project timelines and site needs. Along with providing support for installation and commissioning, Alderley also provide Factory Acceptance Testing (FAT) at our manufacturing locations or Site Acceptance Tests (SAT) on-site across all our product offerings. Site Surveys Our experienced engineers and technicians can carry out evaluation studies to ensure you get the best solutions from your application. We can provide you with independent inspections, code compliance and systems performance services and propose cost-effective solutions for improvement programmes as needed. Care and Maintenance Understanding that it is more efficient to prevent a problem than to repair it once it has happened, Alderley s customer care ensures that you get the maximum value from your assets. All customer care contracts are as bespoke as our applications, but can typically include a guaranteed call out time, telephone support, periodic system health checks, off-site software backups and electrical and instrumentation site audits.
7 Our range of care and maintenance support services includes: Telephone support Dedicated engineers and technicians Remote diagnostic support Periodic system health checks Mechanical, controls and software support Management of calibration and revalidation Obsolescence support and reporting Electrical and instrumentation site audits Planned Maintenance Alderley offer a professionally managed planned maintenance programme to provide customers with asset life performance assurance. Tailored to the individual requirements of installed metering systems, the planned maintenance programme ensures timely maintenance is carried out by in-country based field service personnel. The programme schedules calibration and system checks to ensure fiscal and non-fiscal measurements are accurate and reliable. Calibration and Certification Services A full Certification Service is offered by our service specialists. From meters to test equipment, Alderley can supply calibration certificates from internationally or nationally accredited laboratories. Consultancy and Audit Services Our services include flow measurement consultancy, UKAS certified independent audits and uncertainty calculations. Hazardous Area Inspection and Design Services For all our product offerings we can provide ongoing hazardous area inspection, maintenance, testing and design services to ensure you remain compliant with industry regulations. Whether onshore or offshore, Alderley have the equipment and experience of CompEx or IECEx Certified Inspectors to support your internal technical services department. A range of maintenance support options for both Alderley and third party supplied packages.
8 Technical excellence: delivered Maintenance Support Ensuring best performance through a systems lifecycle Vast understanding of technologies Worldwide Supply Chain Obsolescence Support Spares Management Dedicated Services Team Procurement Specialists Obsolescence Support We at Alderley understand how important it is to provide our clients with obsolescence management support. Equipment obsolescence can have a major impact on the availability of your metering systems, if managed early and regularly, we can assist in avoiding significant costs later on. With our industry and regulatory knowledge, not to mention technical expertise, you can rest assured that you ll receive the best possible service and solutions for your needs. We also adhere to best practice guidelines set out by The International Standard for Obsolescence Management. From meters to valves, flow computers, supervisory computers and Windows operating systems, we offer continuous monitoring of equipment availability. We ll even provide a quarterly report on the status of your equipment, using a colour-coded indicator to show what equipment is available, what is approaching obsolescence or has limited stock, and what is obsolete.
9 Condition Based Monitoring (CBM) Helping operators to reduce operating costs, Alderley offer Condition Based Monitoring (CBM). This CBM approach allows Alderley to spot upcoming equipment failure and proactively schedule maintenance when it is needed - and not before. Spares Management Through planned maintenance schedules, management of spares and repair services, we help customers plan their Operational Expenditure (OPEX) as well as assist in reducing costs associated with the downtime and carrying excess inventory. Alderley have the technical expertise and capability to establish fit, form or function alternatives if the situation arises. As part of our Spares Management we offer: Genuine article products ensuring your equipment stays within specification Start-up spares, operational spares, insurance spares Validation of compliance to international measurement standards Process guarantee to meet stringent regulations for discharge or re-use Alderley can offer a range of equipment components to support your process application. Our dedicated services team and procurement specialists will source the right equipment you need to suit both the application and environment conditions. An example of equipment components that can be supplied (but not limited to) include: Valves Meters Controls Instrumentation Separator inlet cyclones Online sand jetting internals Supply of media and filters Reducing costs associated with the downtime, carrying excess inventory and obsolescence.
10 Technical excellence: delivered Training Maximise your investment with our experienced engineers Flow Measurement Training Global Delivery Proving and Calibration Training Produced Water Treatment Training Commissioning and Maintenance Courses Alderley can offer training courses from generic flow measurement and produced water treatment through to bespoke commissioning and maintenance courses, at a location of your choice. Our courses are designed to meet the needs of all levels of personnel, helping you keep your system within specification. Alderley s trainers are experienced in all metering techniques and in multiple technologies for both solids removal and oil/ water separation across onshore and offshore applications. Bespoke Training Alderley can provide detailed training courses that are tailored to your specific project needs at any location, even offshore. For every bespoke course Alderley will provide in-depth information and guidance to assist operators, maintenance engineers and technicians in the best operation of their Alderley supplied equipment. Metering Training Alderley s metering training courses have been developed to cater to a broad spectrum of employees within your company and would ideally suit: Metering Technicians Maintenance Technicians and Engineers Operators and Supervisors Hydrocarbon Accountants Produced Water Treatment Training Alderley will provide in-depth information and guidance to assist operators, engineers and technicians in the best operation of their Alderley supplied equipment.
11 Topics would typically include: General principles and specific details of the equipment/package Mechanical operation and procedures Factors affecting performance, their common causes and remedies Start-up and shut-down operations Troubleshooting and fault finding Inspection, maintenance and repair operations Scheduled Courses Flow Measurement Basics Flow Measurement Gas Flow Measurement Liquid Proving and Calibration Training Produced Water Treatment Training 1 Day 3 Days 3 Days 3 Days 3 Days Operations Training Simulator Alderley offer an Operations Training Simulator especially designed for training operators on metering control systems. This technology enables effective training to take place in a safe and controlled environment with no possible way to damage equipment. Training will be carried out in a classroom environment and can be delivered at any stage of the project lifecycle. Alderley also has the ability to design a bespoke operations training simulator not only for new control system projects, but any control system that Alderley have supplied in the past. To view an online demonstration, email service@alderley.com Courses are designed to meet the needs of all levels of personnel.
12 Technical excellence: delivered Alderley Technical excellence: delivered Contact us service@alderley.com Wickwar, United Kingdom Tel: +44 (0) 1454 294556 Aberdeen, United Kingdom Tel: +44 (0) 1224 300450 Dubai, United Arab Emirates Tel: +971 4804 2777 Dammam, Saudi Arabia Tel: +966 1 3810 0262 Singapore, Asia Pacific Tel: +65 6717 8770 www.alderley.com Registered Office: Alderley plc, Alderley House, Arnolds Field Estate, The Downs, Wickwar, Gloucestershire, GL12 8JD Tel: +44 (0) 1454 294556 Services Systems Rev. 17.1