Accelerate and Simplify Smart Water Meter Roll-out and Operations

Accelerate and Simplify Smart Water Meter Roll-out and Operations Smart Water Services Platform - Technical Brochure

Helping you efficiently deliver your smart device programs using our proven system and processes whilst ensuring end user satisfaction. The success of a smart metering program is wholly dependent on the Utility s ability to efficiently and effectively manage meter deployment and operations, track work orders, control field services, and have live information on service levels. Capgemini s Smart Water Services Platform (SWS Platform) is a unique off-the-shelf solution enabling Water Utilities to deploy and manage Radio Water Meters and networks. SWS Platform is the only proven endto-end integrated workflow engine that manages the entire Radio Metering lifecycle, from program planning, meter rollout, and operations through to maintenance. As a multi-utility, multi-client platform, SWS Platform is highly configurable and flexible. It takes into account different functional and regulatory requirements that apply to different geographies. Since 2002, SWS Platform has benefited from our experience in energy and evolved from a meter roll-out planning tool into a fully-fledged Radio Meter management system. Its design has been influenced by our experience of managing programs to deploy 16.7 million meters worldwide. A whole set of key functionalities SWS Platform allows Water Utilities to: ymanage stocks, work orders, field orders, meter tracking and communication to consumers regarding deployment of new meters, radio modules, radio networks elements (repeaters and concentrators) yorganize and manage field operations regarding maintenance for meters, radio network elements replacement, repeaters displacement, and setting modifications to concentrators ycollect readings using Meter Data through head-end Interfaces of various industry manufacturers ysupervise radio collection with alerts management, incidents management, and automated field orders generation functions. Why choose SWS Platform? Since our pricing is based on usage and functionality used, SWS Platform offers the best value for money. SWS Platform operates as Software-as-a- Service (SaaS) making set-up rapid and inexpensive, and you choose how much you use. SaaS solutions lower the Total Cost of Ownership compared to a classic built solution. SWS Platform is meter manufacturer agnostic, its open architecture will integrate with any meter, head-end and master data management system, and any ERP system including SAP and Oracle. The platform leverages best practices developed over the last 10 years working alongside the world s leading utilities. Capgemini also offers turnkey services with SWS Platform at the heart of the system. 2

Benefits SWS Platform offers: yflexibility: standard processes can be customized and the platform allows the creation of new processes yextensibility: SaaS platform can manage the data from millions of meters yrobustness: the platform is the result of 10 years of experience in the field of the deployment, maintenance and operation in the Smart Meter domain. The benefits of using SWS Platform span both metering field services and back-office operations: ybusiness process control, which is built into field service PDAs, and ensures efficient meter deployment yvisual support for geographical grouping of work orders means that the number of kilometers traveled is optimized, using an intuitive user interface yremote logistical services and back office processes are fully integrated, allowing end-to-end control over supply chain and field service work, even if it is being executed by third party providers. SWS Platform provides excellent automated control over Smart Water business operations. Functional scope SWS Platform is an integrated workflow engine with seven modules specific to Water Utilities: Work Order The solution involves work order creation (issued internally or externally), technical planning, work order planning, distribution to field service organizations, assignment to resources, performing work orders in the field and export of work order results. Smart Device SWS Platform collects meter data and manages remote and manually entered meter readings. It maintains an asset register that contains information about installation sites and devices, as well as a meter data register that is accessible in the system. Service Operations It monitors meter performance and communication status through analysis Figure 1: Smart Water Services Platform functional scope ---- Meter Operations ---- Field Force Automation Basic PDA Functions Work Order Process Engine Smart Device Service Operations Theft Detection Customer SMS Reminders Material Traceability & Logistics Resource WO Handling Strategic Planning Definition Alarm Leak Detection Issue Manufacturer Areas Navigation Support Plan WO Multi Utility Server Monitoring Customer Mailings Stock Tools Process Execution Distribute WO Meter Data Register Collection Performance Deviation Investigation Pallet handling Technicians Field Printing Time Reservations Remote Meter Services Delivery Performance Customer Service Request Goods Reception Teams Photo handling Route Optimization Remote Reading Services Workload Overview Customer Call Registration Material Control Competences Bar Code Scanning Assign WO Manual Reading Services Troubleshoot Case Time Reservation Stock Level Alarms Equipments Remote SW Upgrade Report / Process WO Result Distribution of values Deviation Handling Customer Web Portal Stock Taking Availability Multiple Language Reporting Multi Tenancy Area Role Level Security Map Support Support Calendar Support System Configuration System Monitoring System Communication System Interfaces Accelerate and Simplify Smart Water Meter Roll-out and Operations 3

of collected and delivered values, and monitors how measure points and multi-points are communicating. Customer Customer Services may be managed by the field service organization and/ or by an external customer service organization. Incoming and outgoing customer phone calls and emails, time reservations, customer service requests and mailings are also handled. Material Traceability & Logistics The platform plans, monitors, and controls the flow of meter devices and material through the supply chain, from manufacturer and warehouse to client site, until they are mounted in the field; and controls transportation, inventory, warehousing, material handling, packaging, stock site and material management. When scanning devices and pallets, the same PDA used by technicians in the field when performing work orders is used. Resource SWS Platform also administers system users (including technicians), their skills, qualifications, and access privilege, user roles, teams, skills to perform specific work orders, tools and instruments used when performing work orders, and resources availability. when required. The software may be updated remotely. Workflow engine base capabilities 1. Reporting Predefined reports for roll-out & operations, billing, service level agreements (SLAs), material logistics and customer contact. 2. Support Multiple Contracts The system supports several Utility companies in the same system through domains. The enterprise belonging to is defined for each entity installation site, case device customer, area, stock site, pallet, business-specific system data. Users can only access data owned by the enterprise they belong to. Figure 2: Work order assignment 3. Area Different types of areas can be created in the system: Region, Milestone Area, Collection Area, Net Area, Operation Area, and Service Area. Areas can be created with or without coordinates. Areas with coordinates (referred to as geographical areas) can be created by defining the area in the map. Areas of the same area type cannot overlap each other. Cases, work orders and installation sites (with coordinates) are updated with the corresponding geographical area automatically when created in the system. When coordinates are missing, an area belonging to it can be updated manually. 4. Language Support Built-in language support means that all text items in the application can Field Force Automation Client software enables mobile devices to be used for Work order handling, stock handling, palletizing, and stock taking. Route optimization using GPS is available for positioning and navigation. Scanning of labels from pallets and devices, and print bar code labels. Photos taken may be attached to work orders. Real time communications with the Server, offline mode is available 4

be translated. The system supports translation of Graphical User Interface (GUI) Items (labels, buttons etc.), Messages, and System Data (static data delivered with the system). SWSP Translate is a standalone application for language support. It is used internally to register text items to be translated and used externally to translate text items. Each customer can define their own translation of a text item in a supported language. 5. Map Support Basic map functionalities include zoom (mouse scroll), scale (100m 160km), soften map (0-100%), display points (measure points, multi-points, work orders etc), display points relations, display geographical areas, focus locations and mark points in the map, color coding and legends. It helps to identify the geographical areas where meters have been installed, and helps users view meter status, infrastructure and work order planning, the assignment of work orders to technicians and teams, and navigation in the field with the PDA. 6. Calendar Support Calendar support can be used in work order planning when making time reservations and when assigning work orders to resources. The calendar can be used to register and view user availability and absence, view planned and assigned work orders and cases over time. 7. System Configuration Some system configurations can be performed in the system such as: ycreate New Case Types based on general case group with a new name, case-specific rules and parameter configuration like average work order time, number of calls for time reservation, set time for call (day, a.m., p.m.), notification or not ymailing Templates graphical configuration of data placement (.pdf or.csv) yworkflow Engine configure the order of possible activities (based on conditions and parameter settings) and configure workflow parameters ytype Data device types (e.g. meters, repeaters, antenna) ydeviation Handling create new deviation codes (input to rule based workflow engine 8. System Monitoring Different types of jobs (e.g. exports) can be scheduled to run on specific dates and times as well as started manually. Different types of jobs can be monitored by the user. If a job is not started according to schedule, or if a job resulted in an error, the user is notified by e-mail. In addition to the above functionality, SWS Platform includes an interface that can be used by the external system to diagnose the system and enable proactive actions. Key features are: yerror Tracking mail/sms notification and System Error Overview for follow up ysystem Performance reports and interface for system performance request yscheduled Jobs manage scheduling of jobs and Job Overview ymonitoring of User Events login and logout, history of downloaded and uploaded work orders, technician positioning ysystem Overview imports, exports and diagnostics. 9. System Communication The solution supports the following services: Web Services (Import and Export), MQ Services (Import and Export), Mail Services (Export), SMS Service (Export), File System Services (Import and Export) 10. System Interfaces SWS Platform includes the following main interfaces: ywork Order Services ymeter Reading Services yremote Services yfactory Files. Accelerate and Simplify Smart Water Meter Roll-out and Operations 5

For more details contact: Laurent Farci Capgemini Skvader SWS Platform Global Sales Leader laurent.farci@capgemini.com David Fredriksson Capgemini Skvader Nordic david.fredriksson@capgemini.com Susanne Mills Capgemini Skvader UK susanne.mills@capgemini.com Alon Gat Capgemini Skvader North America alon.gat@capgemini.com Lee Elliott Capgemini Skvader Partners lee.elliott@capgemini.com About Capgemini With around 120,000 people in 40 countries, Capgemini is one of the world s foremost providers of consulting, technology and outsourcing services. The Group reported 2011 global revenues of EUR 9.7 billion. Together with its clients, Capgemini creates and delivers business and technology solutions that fit their needs and drive the results they want. A deeply multicultural organization, Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore, its worldwide delivery model. With EUR 670 million revenue in 2011 and 8,400 dedicated consultants engaged in Utilities projects across Europe, North & South America and Asia Pacifi c, Capgemini s Global Utilities Sector serves the business consulting and information technology needs of many of the world s largest players of this industry. Learn more about us at www.capgemini.com/smartenergy The information contained in this document is proprietary. 2012 Capgemini. All rights reserved. Rightshore is a trademark belonging to Capgemini. OBC Reference Number