Summary of Indicators

4. Glossary participates in a wide range of activities of a social, cultural and sporting nature, as well as disseminating economic and social knowledge through its publications. Liquidity: la aixa has an excellent level of liquidity, with sound capitalization sources. This fact ensures that the Institution will be able to face business growth with guarantees and satisfy its customers credit requirements. Risk Management: la aixa adopts a prudent and rigorous risk management policy aimed at ensuring optimal solvency levels. Welfare Projects (Obra Social): Promoting and sponsoring community and social outreach projects is one of the founding principles of la aixa. The Welfare Projects is the leading Spanish private foundation that finances and promotes social, educational, cultural and scientific activities. la aixa raised its contribution to Welfare Projects in 2008 to EUR 500 million. Solvency: Solvency of a financial institution is the measure of its capacity to respond to adverse situations that might imply risk for the organisation and threaten its assets. la aixa works to reduce its risk profile and thereby, increase solvency. The Group s solvency levels are among the highest in the Spanish and European financial system. Stakeholders: The set of parties, groups or institutions that affect or are affected by the actions of the business as a whole. The stakeholders of la aixa are customers, employees and society as a whole. The Institution has set up open channels for dialogue with these groups that also comprise the governing bodies of the organisation. Sustainable Financing: la aixa accepts its responsibility for sustainable development and applies preventative mechanisms to avoid any potential risks associated with its funding activity that might adversely affect the environment and the sustainable development of society. Project Finance: Financing mechanisms for large-scale projects where Project debt and equity are used to financing the Project thereby mitigating the financial and economical risk to a project sponsor or sponsors. Work / Life Balance: The compatibility between family or personal life and working life is a commitment which enhances the well-being and balance of our employees. la aixa contributes towards this by implementing measures to encourage work / life balance and that subsequently generate a positive impact on the service we provide for our customers. Summary of Indicators 5 orporate Responsibility Report la aixa 2008 188

ONTENTS GRI G 1 STRTEGY ND NLYSIS.6 Boundary of the report (e.g., countries, divisions, subsidiaries, leased facilities, joint ventures, suppliers). 1.1 1.2 Statement from the most senior decision maker of the organization (e.g., EO, chair, or equivalent senior position) about the relevance of sustainability to the organization and its strategy. Description of key impacts, risks, and opportunities. 2 ORGNISTIONL PROFILE 8-10.7.8 State any specific limitations on the scope or boundary of the report. Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organizations. 2.1 2.2 Name of the organisation. Primary brands, products, and/or services. 16-27; 50-81; 110-118.9 Data measurement techniques and the bases of calculations, including assumptions and techniques underlying estimations applied to the compilation of the Indicators and other information in the report. 8-10. Throughout Report. 2. Operational structure of the organisation, including main divisions, operating companies, subsidiaries, and joint ventures. nnual Report 2008 (255-261).10 Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement (e.g., mergers/acquisitions, change of base years/periods, nature of business, measurement methods). None occurred. 2.4 2.5 Location of organisation s headquarters. Number of countries where the organization operates, and names of countries with either major operations or that are specifically relevant to the sustainability issues covered in the report. 28; 86.11.12 Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. Table identifying the location of the Standard Disclosures in the report. 140-142 4; 190-202 2.6 2.7 Nature of ownership and legal form. Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). 14; nnual orporate Governance Report 2008 (15) 52-56; 61-62.1 Policy and current practice with regard to seeking external assurance for the report. If not included in the assurance report accompanying the sustainability report, explain the scope and basis of any external assurance provided. lso explain the relationship between the reporting organization and the assurance provider(s). 204-207 2.8 2.9 2.10 Scale of the reporting organization, including: Number of employees Net sales (for private sector organizations) or net revenues (for public sector organisations) Total capitalization broken down in terms of debt and equity (for private sector organizations) Quantity of products or services provided. Significant changes during the reporting period regarding size, structure, or ownership including: The location of, or changes in operations, including facility openings, closings, and expansions and; hanges in the share capital structure and other capital formation, maintenance, and alteration operations (for private sector organizations) wards received in the reporting period. 8; 8 52-5; 66-68 18; 164 4 4.1 4.2 4. 4.4 4.5 GOVERNNE, OMMITMENTS ND STKEHOLDER ENGGEMENT Governance structure of the organization, including committees under the highest governance body responsible for specific tasks, such as setting strategy or organizational oversight. Indicate whether the hair of the highest governance body is also an executive officer (and, if so, their function within the organization s management and the reasons for this arrangement). For organizations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organization s performance (including social and environmental performance). 14; nnual orporate Governance Report (198-219) 14; nnual orporate Governance Report (204) 14; nnual orporate Governance Report (20) 14; 15-156; nnual orporate Governance Report (199-20; 248-252) 14; nnual orporate Governance Report (21; 245-246).1 REPORT PRMETERS Reporting period (e.g., fiscal/calendar year) for information provided. 4.6 Processes in place for the highest governance body to ensure conflicts of interest are avoided. 14; nnual orporate Governance Report (205-207; 250-252).2. Date of most recent previous report (if any). Reporting cycle (annual, biennial, etc.). 4.7 Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organization s strategy on economic, environmental, and social topics. 14; nnual orporate Governance Report (199).4 ontact point for questions regarding the report or its contents. 206 4.8 Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. 11;.5 Process for defining report content, including: Determining materiality; Prioritising topics within the report; and Identifying stakeholders the organization expects to use the report. 12-1 4.9 Procedures of the highest governance body for overseeing the organization s identification and management of economic, environmental, and social performance, including relevant risks and opportunities, and adherence or compliance with internationally agreed standards, codes of conduct, and principles. 5-11; 14; nnual orporate Governance Report (248-250) orporate Responsibility Report la aixa 2008 190 orporate Responsibility Report la aixa 2008 191

4.10 Processes for evaluating the highest governance body s own performance, particularly with respect to economic, environmental, and social performance. 14; nnual orporate Governance Report (217-219; 248-252) Information on management approach EONOMI DIMENSION 4.11 Explanation of whether and how the precautionary approach or principle is addressed by the organization. 1-49; 8 Economic Performance Market Presence 8-10; 8 54-56; 62 4.12 Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organization subscribes or endorses. 44-49; 92-109; 15-147 Indirect Economic Impacts 8-91 4.1 Memberships in associations (such as industry associations) and/or national/ international advocacy organizations in which the organization: Has positions in governance bodies Participates in projects or committees Provides substantive funding beyond routine membership dues Views membership as strategic 176-184 ENVIRONMENTL DIMENSION Materials Energy Water 18-19 19 4.14 List of stakeholder groups engaged by the organization. 12-1 Biodiversity 10-105 4.15 Basis for identification and selection of stakeholders with whom to engage. 12-1 Emissions, Effluents, and Waste 18-145 4.16 pproaches to stakeholder engagement, including frequency of engagement by type and by stakeholder group. 12-1 Products and services ompliance 16-147 16-17 4.17 Key topics and concerns that have been raised through stakeholder engagement, and how the organization has responded to those key topics and concerns, including through its reporting. 12-1 Transport Overall 144-145 16-17 SOIL DIMENSION Labour Practices and Descent Work Employment 84-91; 148-17 Labour/Management Relations 15-156; 158-159 Occupational Health and Safety Training and Education 169-171 Diversity and Equal Opportunity 157- SOIL DIMENSION - Human Rights Investment and Procurement Practices -172 Non-discrimination 157-160; 168 Freedom of ssociation and ollective Bargaining 159-160 bolition of hild Labour In light of the sphere of operation of la aixa no risk operations or activities have been identified. Prevention of Forced and ompulsory Labour In light of the sphere of operation of la aixa no risk operations or activities have been identified. omplaints and Grievance Practices 15-156 Security Practices Indigenous Rights Not applicable to activities of la aixa. orporate Responsibility Report la aixa 2008 192 orporate Responsibility Report la aixa 2008 19

SOIL DIMENSION - Society GRI G Indicator ommunity 92-109; 176-184 EONOMI PERFORMNE INDITORS ssurance orruption Public Policy 122 la aixa is not in any way involved in nor has it any policy regarding public policies or the activity of lobbying. E1 Direct economic value generated and distributed, including revenues, operating costs, employee compensation, donations and other community investments, retained earnings, and payments to capital providers and governments. 8 nti-ompetitive Behaviour No legal actions exist against la aixa For anticompetitive behaviour. E2 Financial implications and other risks and opportunities for the organization s activities due to climate change. 47-48 ompliance nnual orporate Governance Report 2008 (248-252) E overage of the organization s defined benefit plan obligations. 16- SOIL DIMENSION - Product Responsibility ustomer Health and Safety E4 Significant financial assistance received from government. 169-171 Report includes only financial assistance for training only. Product and Service Labelling E5 Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation. 172 Marketing ommunications ustomer Privacy E6 Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. 146-147 ompliance E7 Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation.. No procedures exist for local hiring and promotion of senior management hired from local community. E8 Development and impact of infrastructure investments and services provided primarily for public benefit through commercial, in-kind, or pro bono engagement. 47-48; 78-81 E9 Understanding and describing significant indirect economic impacts, including the extent of impacts. 85; 94-105 ENVIRONMENTL PERFORMNE INDITORS ssurance EN1 Materials used by weight or volume. EN2 Percentage of materials used that are recycled input materials. EN Direct energy consumption by primary energy source. EN4 Indirect energy consumption by primary source. 142 EN5 Energy saved due to conservation and efficiency improvements. 18-145 orporate Responsibility Report la aixa 2008 194 orporate Responsibility Report la aixa 2008 195

EN6 Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives. 47-48 Qualitative information provided in report EN21 Total water discharge by quality and destination. Not applicable as no such discharge occurred in 2008 in la aixa. N/ EN7 EN8 EN9 EN10 EN11 Initiatives to reduce indirect energy consumption and reductions achieved. Total water withdrawal by source. Water sources significantly affected by withdrawal of water. Percentage and total volume of water recycled and reused. Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas. 19-141 19 Indicador Not applicable to activities of la aixa. Indicador No plicable a las ctividades de la aixa. Not applicable to activities of la aixa as it does not posses facilities in protected areas or areas of high biodiversity value. Qualitative information provided in report. Data included for Headquarters, aixa apital Risc, Silk, Sumasa and Servihabitat. N/ N/ N/ EN22 EN2 EN24 EN25 EN26 Total weight of waste by type and disposal method. Total number and volume of significant spills. Weight of transported, imported, exported, or treated waste deemed hazardous under the terms of the Basel onvention nnex I, II, III, and VIII, and percentage of transported waste shipped internationally. Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by the reporting organization s discharges of water and runoff. Initiatives to mitigate environmental impacts of products and services, and extent of impact. 142 Not applicable as no such spills occurred in 2008 in la aixa. Not applicable to activities of la aixa. Not applicable to activities of la aixa. 47-48; 17-19 N/ N/ N/ Qualitative information provided in report. EN12 EN1 EN14 Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. Habitats protected or restored. Strategies, current actions, and future plans for managing impacts on biodiversity. Not applicable to activities of la aixa as it does not posses facilities in protected areas or areas of high biodiversity value. Indicador Not applicable to activities of la aixa. Indicador Not applicable to activities of la aixa. N/ N/ N/ EN27 EN28 Percentage of products sold and their packaging materials that are reclaimed by category. Monetary value of significant fines and total number of nonmonetary sanctions for non-compliance with environmental laws and regulations. Not pplicable given that la aixa does not sell products that can be reclaimed. During the financial year 2008 la aixa was not subjectto any fines or legal sanctions whatsoever, related to compliance with environmental regulations. N/ EN15 Number of IUN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. Indicador Not applicable to activities of la aixa. N/ EN29 Significant environmental impacts of transporting products and other goods and materials used for the organization s operations, and transporting members of the. 142-145 EN16 EN17 Total direct and indirect greenhouse gas emissions by weight. Other relevant indirect greenhouse gas emissions by weight. 144-145 EN0 Total environmental protection expenditures and investments by type. SOIL PERFORMNE INDITORS No data is available for this Indicator. N/D ssurance EN18 EN19 EN20 Initiatives to reduce greenhouse gas emissions and reductions achieved. Emissions of ozone-depleting substances by weight. NO, SO, and other significant air emissions by type and weight. 144-145 Not applicable given that la aixa does not produce significant of ozone-depleting substances. Not applicable given the low level of consumption of fossil fuels in la aixa. N/ N/ L1 L2 L Total workforce by employment type, employment contract, and region. Total number and rate of employee turnover by age group, gender, and region. Benefits provided to full-time employees that are not provided to temporary or part-time employees, by major operations. 152 149; 171 165 Data provided exclusively regarding breakdown by contract type. No information provided for breakdown of employee turnover by age, gender or region. Data for average employee turnover is provided as a figure without a breakdown for age, gender or region. orporate Responsibility Report la aixa 2008 196 orporate Responsibility Report la aixa 2008 197

L4 L5 Percentage of employees covered by collective bargaining agreements. Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. 160 160 HR HR4 Total hours of employee training on policies and procedures concerning aspects of human rights that are relevant to operations, including the percentage of employees trained. Total number of incidents of discrimination and actions taken. No data is available for this Indicator. 157 N/D L6 L7 Percentage of total workforce represented In formal joint management worker health and safety committees that help monitor and advise on occupational health and safety programs. Rates of injury, occupational diseases, lost days, and absenteeism, and number of work related fatalities by region. Data given for days lost through injury and illness only. HR5 HR6 Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. Operations identified as having significant risk for incidents of child labour, and measures taken to contribute to the elimination of child labour. 160. la aixa has not identified situation of risk in this sense. In light of the sphere of operation of la aixa no risk operations or activities have been identified. L8 Education, training, counselling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. HR7 Operations identified as having significant risk for incidents of forced or compulsory labour, and measures to contribute to the elimination of forced or compulsory labour. In light of the sphere of operation of la aixa no risk operations or activities have been identified. L9 L10 L11 Health and safety topics covered in formal agreements with trade unions. verage hours of training per year per employee by employee category. Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. 159; 171 169-171 No breakdown given by employee category. HR8 HR9 Percentage of security personnel trained in the organization s policies or procedures concerning aspects of human rights that are relevant to operations. Total number of incidents of violations involving rights of indigenous people and actions taken. SOIL PERFORMNE INDITORS SOIEty 119 Not applicable to activity of la aixa. N/ ssurance L12 Percentage of employees receiving regular performance and career development reviews. 172 SO1 Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. 85 L1 omposition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. 158. orporate Governance Report 2008 (204-264) No breakdown by age group. FS1 FS14 ccess points in low-populated or economically disadvantaged areas. Initiatives to improve access to financial markets. 28-29 28-29 L14 Ratio of basic salary of men to women by employee category. SOIL PERFORMNE INDITORS HUMN RIGHTS 157 ssurance SO2 SO Percentage and total number of business units analysed for risks related to corruption. Percentage of employees trained in organization s anti-corruption policies and procedures. 122 122 HR1 HR2 Percentage and overall number of significant investment agreements that include human rights clauses or that have undergone human rights screening. Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. Indicator not applicable as all major investments were carried in OED countries where no significant Human Rights risks were determined. 146-147 N/ SO4 SO5 SO6 ctions taken in response to incidents of corruption. Public policy positions and participation in public policy development and lobbying. Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. 122 la aixa does not posses a general defined policy in relation to participation in public policy development and lobbying. orporate Governance Report 2008 (221-225) Data given for policies only. Data given for financial and in-kind contributions to political parties and related institutions orporate Responsibility Report la aixa 2008 198 orporate Responsibility Report la aixa 2008 199

SO7 SO8 Total number of legal actions for anticompetitive behaviour, anti-trust, and monopoly practices and their outcomes. Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. No legal actions exist against la aixa for anticompetitive behaviour. 122-12 Product and Service Impact ssurance Financial services sector specific disclosure on management approach FS1 FS2 Policies with specific environmental and social components applied to business lines. Procedures for assessing and screening environmental and social risks in business lines. 44-49; 16-18 44-49; 16-18 SOIL PERFORMNE INDITORS SOIL PERFORMNE INDITORS: PRODUT RESPONSIBILITY ssurance FS Processes for monitoring customers implementation of and compliance with environmental and social requirements included in agreements or transactions. 44-49; 16-18 FS15 PR1 Policies for fair design and sale of financial products and services. Life cycle stages in which health and safety impacts of products and services are assessed for improvement, and percentage of significant products and services categories subject to such procedures. 50-56; 122 118-119 FS4 FS5 Process(es) for improving staff competency to implement the environmental and social policies and procedures as applied to business lines. Interactions with customers/investees/business partners regarding environmental and social opportunities. 17 44-49; 16-18 PR2 PR Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services during their life cycle, by type of outcomes. of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. 122-12; 10 122-12 Qualitative information provided in report. product portfolio FS6 FS7 Percentage of the portfolio for business lines by specific region, size (e.g. micro/sme/large) and by sector. Monetary value of products and services designed to deliver a specific social benefit for each business line broken down by purpose. 56; 67-78 19-27 PR4 FS16 PR5 Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labelling, by type of outcomes. Initiatives to enhance financial literacy by type of beneficiary. Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. 122-12; 11-12 54-55; 61-64 128-1 FS8 Monetary value of products and services designed to deliver a specific environmental benefit for each business line broken down by purpose. 47-48. la aixa does not have an environmental product line even though customer loyalty points scheme is linked to such initiatives, but above all, support for renewable energy projects stands out. PR6 PR7 Programs for adherence to laws, standards, and voluntary codes related to marketing communications, including advertising, promotion, and sponsorship. Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship by type of outcomes. 122-12 122-12 udit FS9 overage and frequency of audits to assess implementation of environmental and social policies and risk assessment procedures. 44-49 ctive ownership Risk assessment procedures reported. PR8 PR9 Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. Monetary value of significant fines for non-compliance with laws and regulations concerning the provision and use of products and services. 122; 1 122-12 FS10 Percentage and number of companies held in the institution s portfolio with which the reporting organisation has interacted on environmental or social issues. 46-48 Data reported for number of projects and volume of transactions subject to Equator Principles. N/D N/ ore GRI G Indicator dditional GRI G Indicator No data is available for this Indicator Indicator which is not applicable or of little relevance to the activities of the la aixa Group. FS11 Percentage of assets subject to positive and negative environmental or social screening. 46-48. la aixa has not identified significant environmental or social risks in its investment portfolio. Qualitative information provided in report. FS12 Voting policy(ies) applied to environmental or social issues for shares over which the reporting organisation holds the right to vote shares or advises on voting. la aixa does not have formal policies of vote relatives to social or environmental issues. orporate Responsibility Report la aixa 2008 200 orporate Responsibility Report la aixa 2008 201

GLOBL OMPT HUMN RIGHTS ompanies must support and respect the protection of international human rights, within their scope of influence. ompanies must assure they are not involved in or party to any human rights violations. LBOUR ompanies must defend freedom of association and collective bargaining. ompanies must prevent forced and compulsory labour. ompanies must work towards the abolition of child labour. ompanies must eliminate promote non-discrimination regarding work and employment. 160 ENVIRONMENTL ompanies must support a policy of precaution regarding environmental challenges. ompanies must undertake initiatives to promote environmental responsibility. ompanies must advance the development and promotion of environmentally friendly technologies. 16 16 16 NTIORRUPTION ompanies must fight all forms of corruption, including blackmail and bribery. 122-125; Verification Report 6 orporate Responsibility Report la aixa 2008 202