disclosure statement electricity Victoria - Fair Deal 39 This Fair Deal 39 (Victoria) product is only available to residential customers. Eligibility criteria apply. Benefits Pay on time discount Under our Fair Deal 39 plan you will receive 39% off our published Standing Tariffs for each account you pay on time and in full. The pay on time discount applies to usage charges only and does not include supply charges or other charges payable under this energy offer. Benefit period Our benefit period applies for 24 months from the commencement date. At the end of this benefit period your benefits will end but the agreement will continue. We may offer you, in accordance with our market offer terms and conditions, new benefits for an additional benefit period. If we do not, you will be required to pay Alinta Energy s then applicable published Standing Tariffs with no pay on time discount. Background This disclosure statement is provided to you by Alinta Energy Retail Sales Pty Ltd ABN 22 149 658 300. Variations in tariffs Our Standing Tariffs may be varied in accordance with applicable laws and are published on our website. The Standing Tariffs may change during the 24 month benefit period. If we change our Standing Tariffs, we will give you notice of any variations as soon as practicable and in any event no later than your next bill or in accordance with applicable laws and codes. Fees and charges Alinta Energy currently does not charge customers account establishment fees, or late payment fees. If the fees and charges we charge you change we will notify you. We may impose an additional charge if there is, or we fairly and reasonably expect there will be, an increase in our environmental, market, metering, network and regulatory costs, if that cost increase is specifically or otherwise attributable to you or to the energy we sell you. The amount of the additional charge will be no more than what is required to recover such an increase in costs. There will be no additional charge to the extent that we recover a cost increase through variations in our tariffs. Distributor Fees and Charges are reflective from the day that you accepted our offer and are subject to change as determined by your distributor. Concessions and rebates Information on eligibility and entitlement to concessions can be found at www.dhs.vic.gov. au/concessions or by calling the Department for Human Services Concessions Information Line on 1800 658 521. Commencement Your energy contract begins on the day that you accept our offer whether you do this by signing our offer form, verbally accepting an offer made over the telephone or otherwise, or by accepting online. However, we will not start selling you energy unless and until: we are satisfied with your eligibility for our offer; we are satisfied with your creditworthiness; if we have required this, you have paid us a security deposit; the cooling off period has expired; your supply address has its own meter; and we have become financially responsible for your supply address. Cooling off Although your energy contract may have begun, we do not start selling you energy until the cooling off period has expired. You have the right to cancel your energy contract during the cooling off period. The cooling off period is 10 business days from and including the day after you signed or received your energy contract together with this disclosure statement. To cancel your energy contract, you need to provide notice to us before the cooling off period ends, clearly indicating your intentions. You can do this in writing or over the telephone. Our contact details are set out below. Your energy contract booklet includes a form of cancellation notice and, on request, we will provide you with another copy of that cancellation notice. Postal address GPO Box 1302, Melbourne VIC 3001 Telephone 133 702 Fax 1300 781 235 Email customer.service@alintaenergy.com.au Billing Frequency You will receive energy bills at least every three months. If you have provided an email address the accounts will be sent to that email address. If not they will be sent by post to the billing address provided in your offer. Payment methods You may pay your accounts: by MasterCard, VISA or American Express card, either on the web at alintaenergy.com.au or by calling us on 133 702; by direct debit from your cheque, savings or transaction account, or from your credit card; by monthly payment smoothing via direct debit; by BPAY; by cash, cheque or EFTPOS in person at any Post Office to pay; or by cheque by tearing the payment options slip off the account and posting it with your cheque to the address shown on the slip. Electronic transactions If you provide Alinta Energy with your email address, you consent to receiving information relating to your contract with Alinta Energy by email. Additionally you can elect to receive your energy bills by email by calling our customer service team. If you have elected to pay your bills via direct debit from a nominated bank account or credit card, you consent to the amount notified to you via your bill being withdrawn from your bank account or charged to your credit card on the due date as stated in your bill. Dispute resolution We want to make sure you enjoy being a customer of Alinta Energy and welcome feedback, positive or negative. So if you re not happy with the service you re receiving from us, please let our team know as soon as you can so we can start resolving it for you. You can do this in a number of ways: call the team on 133 702 log your feedback at alintaenergy.com.au post your comments to: Alinta Energy Feedback GPO Box 1302 Melbourne VIC 3001 Your complaint will be dealt with in accordance with our complaints handling procedures which can be found at alintaenergy.com.au. If you are not satisfied with the response or outcome, or if the problem remains unresolved, you can contact the Energy and Water Ombudsman Victoria on 1800 500 509 (free call) or at vwww.ewov.com.au Termination Our energy contract with you has no contract term. The agreement will continue until terminated by you or us. If you are vacating your premises, you may cancel your contract by providing us 3 business days notice. Service standards Our service to you will meet all applicable laws and codes in your State. Our commitment is to respond to all written enquiries within 5 business days, and respond to 85% of all telephone call enquiries within 30 seconds. Our aim is to resolve your query or complaint as soon as possible. If we need more time to find an answer, or to resolve your issue, we will keep you updated on our progress. For information about choosing an energy retailer visit compare.switchon.vic.gov.au 17-100-VIC-ELEC-PDS-FD39-MAY2017
Citipower Distribution Area First 11.178 kwh/day c/kwh 25.11 27.621 15.32 16.852 Balance c/kwh 28.24 31.064 17.23 18.953 Supply Charge c/day 119.01 130.911 119.01 130.911 First 11.178 kwh/day c/kwh 25.11 27.621 15.32 16.852 Balance c/kwh 28.24 31.064 17.23 18.953 Controlled load^ c/kwh 18.16 19.976 11.08 12.188 Supply Charge c/day 119.01 130.911 119.01 130.911 ^ Applicable to customers who have separately metered consumption, for example: storage water heaters or thermal storage space heaters. The hours of application are determined by your Distributor. Demand Anytime usage c/kwh 30.14 33.154 18.39 20.229 Supply Charge c/day 50.82 55.902 50.82 55.902 Capacity Demand Charge Summer* c/kw/day 28.18 30.998 28.18 30.998 Capacity Demand Charge Non-Summer* c/kw/day 9.63 10.593 9.63 10.593 * Summer rates apply 1 December - 31 March inclusive. Non Summer rates apply from 1 April - 30 November inclusive. Peak (7am - 11pm/ Monday to Friday) c/kwh 33.41 36.751 20.38 22.418 Off Peak c/kwh 18.83 20.713 11.49 12.639 Supply Charge c/day 123.79 136.169 123.79 136.169 Summer Peak Usage* Summer Shoulder Usage c/kwh 39.57 43.527 24.14 26.554 c/kwh 32.30 35.530 19.70 21.670 Summer Off Peak Usage c/kwh 23.20 25.520 14.15 15.565 Non-summer* Peak Usage Non-summer Shoulder Usage Non-summer Off Peak Usage c/kwh 39.57 43.527 24.14 26.554 c/kwh 32.30 35.530 19.70 21.670 c/kwh 23.20 25.520 14.15 15.565 Supply Charge c/day 120.45 132.495 120.45 132.495 Disconnection 35.22 38.74 10.00 11.00 Reconnection 34.69 38.16 10.00 11.00
Jemena Distribution Area Anytime usage c/kwh 29.89 32.879 18.23 20.053 Supply Charge c/day 129.54 142.494 129.54 142.494 Peak (7am - 11pm/ Monday to Friday) c/kwh 37.09 40.799 22.62 24.882 Off Peak c/kwh 20.04 22.044 12.22 13.442 Supply Charge c/day 127.44 140.184 127.44 140.184 Anytime usage c/kwh 29.89 32.879 18.23 20.053 Controlled load^ c/kwh 19.86 21.846 12.11 13.321 Supply Charge c/day 129.54 142.494 129.54 142.494 ^Applicable to customers who have separately metered consumption, for example: storage water heaters or thermal storage space heaters. The hours of application are determined by your Distributor. Demand Anytime usage c/kwh 34.53 37.983 21.06 23.166 Supply Charge c/day 34.34 37.774 34.34 37.774 Capacity Demand Charge c/kw/day 16.19 17.809 16.19 17.809 Summer Peak Usage* Summer Shoulder Usage (7am to 3pm & 9pm to 10pm Mon to Fri, Summer Off Peak Usage Non-summer* Peak Usage Non-summer Shoulder Usage (7am to 3pm & 9pm to 10pm Mon to Fri, Non-summer Off Peak Usage c/kwh 38.96 42.856 23.77 26.147 c/kwh 30.57 33.627 18.65 20.515 c/kwh 23.23 25.553 14.17 15.587 c/kwh 38.96 42.856 23.77 26.147 c/kwh 30.57 33.627 18.65 20.515 c/kwh 23.23 25.553 14.17 15.587 Supply Charge c/day 120.21 132.231 120.21 132.231 Disconnection 54.72 60.19 9.58 10.54 Reconnection 35.46 39.01 9.58 10.54
AusNet Services Distribution Area Anytime usage c/kwh 33.82 37.202 20.63 22.693 Supply Charge c/day 140.09 154.099 140.09 154.099 Peak (7am - 11pm/ Monday to Friday) c/kwh 47.31 52.041 28.86 31.746 Off Peak c/kwh 19.84 21.824 12.10 13.310 Supply Charge c/day 149.98 164.978 149.98 164.978 Anytime usage c/kwh 33.82 37.202 20.63 22.693 Controlled load^ c/kwh 20.54 22.594 12.53 13.783 Supply Charge c/day 140.09 154.099 140.09 154.099 ^Applicable to customers who have separately metered consumption, for example: storage water heaters or thermal storage space heaters. The hours of application are determined by your Distributor. Disconnection 18.46 20.31 6.32 6.95 Reconnection 18.46 20.31 6.32 6.95
Powercor Distribution Area Peak (7am - 11pm/ Monday to Friday) - First 10.9405 kwh/day c/kwh 37.70 41.470 23.00 25.300 Peak - Balance c/kwh 38.92 42.812 23.74 26.114 Off Peak c/kwh 19.25 21.175 11.74 12.914 Supply Charge c/day 131.14 144.254 131.14 144.254 Climate Saver First 10.9405 kwh/day c/kwh 29.44 32.384 17.96 19.756 Balance c/kwh 32.17 35.387 19.62 21.582 Supply Charge c/day 126.28 138.908 126.28 138.908 First 10.9405 kwh/day c/kwh 29.44 32.384 17.96 19.756 Balance c/kwh 32.17 35.387 19.62 21.582 Controlled load^ c/kwh 21.79 23.969 13.29 14.619 Supply Charge c/day 126.28 138.908 126.28 138.908 ^ Applicable to customers who have separately metered consumption, for example: storage water heaters or thermal storage space heaters. The hours of application are determined by your Distributor. Demand Anytime usage c/kwh 31.34 34.474 19.12 21.032 Supply Charge c/day 63.34 69.674 63.34 69.674 Capacity Demand Charge Summer* c/kw/day 34.88 38.368 34.88 38.368 Capacity Demand Charge Non-Summer* c/kw/day 11.64 12.804 11.64 12.804 * Summer rates apply 1 December - 31 March inclusive. Non Summer rates apply from 1 April - 30 November inclusive. 1 November to 31 March c/kwh 34.69 38.159 21.16 23.276 1 April to 31 October c/kwh 23.40 25.740 14.27 15.697 Supply under this tariff is available to both and customers. Summer Peak Usage* (3pm to 9pm Mon to Fri) Summer Shoulder Usage (7am to 3pm & 9pm to 10pm Mon to Fri, 7am to 10pm Sat/Sun) c/kwh 39.24 43.164 23.94 26.334 c/kwh 29.61 32.571 18.06 19.866 Summer Off Peak Usage c/kwh 22.09 24.299 13.47 14.817 Non-summer* Peak Usage (3pm to 9pm Mon to Fri) Non-summer Shoulder Usage (7am to 3pm & 9pm to 10pm Mon to Fri, 7am to 10pm Sat/Sun) Non-summer Off Peak Usage (All other times) c/kwh 39.24 43.164 23.94 26.334 c/kwh 29.61 32.571 18.06 19.866 c/kwh 22.09 24.299 13.47 14.817 Supply Charge c/day 137.10 150.810 137.10 150.810 Disconnection 52.08 57.29 9.62 10.58 Reconnection 48.99 53.89 9.62 10.58
United Energy Distribution Area Peak (7am - 11pm/ Monday to Friday) c/kwh 36.09 39.699 22.01 24.211 Off Peak c/kwh 18.23 20.053 11.12 12.232 Supply Charge c/day 110.55 121.605 110.55 121.605 Anytime usage c/kwh 27.88 30.668 17.01 18.711 Supply Charge c/day 118.60 130.460 118.60 130.460 Anytime usage c/kwh 27.88 30.668 17.01 18.711 Controlled load^ c/kwh 17.98 19.778 10.97 12.067 Supply Charge c/day 118.60 130.460 118.60 130.460 ^ Applicable to customers who have separately metered consumption, for example: storage water heaters or thermal storage space heaters. The hours of application are determined by your Distributor. Demand Anytime usage c/kwh 32.10 35.310 19.58 21.538 Supply Charge c/day 18.07 19.877 18.07 19.877 Capacity Demand Charge Summer* c/kw/day 30.56 33.616 30.56 33.616 Capacity Demand Charge Non-Summer* c/kw/day 13.40 14.740 13.40 14.740 Minimum monthly chargeable demand of 1.5kW * Summer rates apply 1 December - 31 March inclusive. Non Summer rates apply from 1 April - 30 November inclusive. Summer Peak Usage* Summer Shoulder Usage c/kwh 47.86 52.646 29.19 32.109 c/kwh 26.45 29.095 16.13 17.743 Summer Off Peak Usage c/kwh 22.48 24.728 13.71 15.081 Non-summer* Peak Usage Non-summer Shoulder Usage Non-summer Off Peak Usage c/kwh 36.64 40.304 22.35 24.585 c/kwh 26.10 28.710 15.92 17.512 c/kwh 22.48 24.728 13.71 15.081 Supply Charge c/day 110.98 122.078 110.98 122.078 Disconnection 45.61 50.17 10.27 11.30 Reconnection 45.61 50.17 10.27 11.30