It s all about the tech, right? How to succeed with your digital transformation PwC People & Organisation Consulting, 20 March 2018 Revision. Skat. Rådgivning.
Introduction PwC People & Organisation Consulting
The secret to digital transformation? People! @PwCDanmark People & Organisation www.pwc.dk/finance Consulting 3
Empower your people to anticipate, shape and accelerate change to make a difference that matters Your people should be prioritised because it enhances the chance of success is an important part of addressing resistance to change increase acceptance and commitment by actively involving and empowering them in co-creating the change If your people are not prioritised you risk low support from the management low benefit realisation low employee interest resignments from valuable employees PwC People & Organisation Consulting 4
There is a strong correlation between change management and program success 96% 82% 71% Correlation between effective change management and achieving project objectives is almost 1:1 * Correlation between effective change management and staying on budget rocks too* Correlation between effective change management and staying on schedule isn t bad either* *PROSCI Best Practices in Change Management Survey 2014 PwC, People PwC People & Change & Organisation Consulting 5 5
What are your key challenges related to digital transformation? PwC, People PwC People & Change & Organisation Consulting 6 6
Group discussion PwC People & Organisation Consulting
Group discussion 1. Briefly describe your digital vision 2. Which key initiatives are you focusing on? 3. What are your key success factors to make this happen? PwC People & Organisation Consulting 10
Client cases and lessons learned PwC People & Organisation Consulting
1. Don t underestimate the undertaking @PwCDanmark People & Organisation www.pwc.dk/finance Consulting 10 10
Client case: Digitalisation and simplification of Finance processes Global FMCG company, 41,000 employees across 150 countries Established global Finance shared services centre Example of change: Moving to a global e-invoicing system Focus: vendor selection, high-level business case Challenge: 500+ different contracts with different payment terms, paper-based invoicing, lack of common way of working, required employee and customer behaviour change Solution: Change impact and readiness assessments, process alignment and targeted training and communication activities 11 @PwCDanmark People & Organisation www.pwc.dk/finance Consulting 11
2. User experience is king People @PwCDanmark & Organisation www.pwc.dk/finance Consulting 12
3. Change management is not just communication @PwCDanmark People & Organisation www.pwc.dk/finance Consulting 13
Client case: Re-inventing performance management International dairy company, EUR 10 billion in revenues and 18,000 employees worldwide Wanted to re-invent their annual performance measurement / goal setting process. Collaboration between Finance, Stratgey and HR. Challenge: Cumbersome, slow and administrative processes, poor management controls, lack of aligned KPIs, many different users Solution: Developed one-stop shop performance app. Used Design thinking methodology to involve managers and employees across the organisation to define challenges, test out prototypes and give input to improvements @PwCDanmark People & Organisation www.pwc.dk/finance Consulting 14
4. People support what they help create PwC People & Organisation Consulting 15
Client case: People-centric change A new core IT system and new work processes were implemented for 300 employees. An important success criteria was that the employees should be engaged in the transformation and in defining the future digital vision. The organisation was able to realise the expected benefits of the digital transformation. Thanks to a successful implementation, their customer satisfaction rose, their employee engagement increased, they became more effective and as a result, their annual profits improved. Their employees felt they were part of the change journey as they were involved in the creation of a case for change, the development process and a fun interactive learning process. PwC People & Organisation Consulting 16
5. Be honest about what actually needs to change @PwCDanmark www.pwc.dk/finance PwC People & Organisation Consulting 17
6. Embrace the resistance @PwCDanmark www.pwc.dk/finance PwC People & Organisation Consulting 18
7. Don t be fooled by the vendor know what you re buying @PwCDanmark People & Organisation www.pwc.dk/finance Consulting 19
8. It doesn t have to be complex or expensive @PwCDanmark People & Organisation www.pwc.dk/finance Consulting 202
Client case: Management dashboard Danish office of multi-national professional services firm with over 230,000 employees in 158 countries Wanted to improve data quality and save time on management reporting Challenge: Many different legacy systems and solutions, lack of digital competence in management board, limited budget to invest Solution: Developed a real-time analytics dashboard for management for key figures /KPIs, using readily-available robotics, visualization, analytics programmes. No major IT investment, GDPR compliant and enables management to run predictive models for better decision making @PwCDanmark People & Organisation www.pwc.dk/finance Consulting 21
9. Get the right help @PwCDanmark People & Organisation www.pwc.dk/finance Consulting 224
Lessons learned 1. Don t underestimate the undertaking 2. User experience is king 3. Change management is not just communication 4. People support what they help create 5. Be honest about what actually needs to change 6. Embrace the resistance 7. Don t be fooled by the vendor know what you re buying 8. It doesn t have to be complex or expensive 9. Get the right help PwC People & Organisation Consulting 25 24
Plenary discussion PwC People & Organisation Consulting
Plenary discussion Which capabilities do you need to succeed with your digital agenda? PwC People & Organisation Consulting 25
Thank you People & Organisation Consulting We specialise in helping our clients succeed in the new world of work by developing more innovative, agile and customer-focused people and organisations. We take a people-centric, analytical and digital approach to helping you develop and implement strategies, technology and operating models that are built for the future and transform how your people think and act in the process @PwCDanmark www.pwc.dk/finance
Get in touch Kim Domdal Partner People & Organisation Consulting Therese S. Kinal Director People & Organisation Consulting Karoline P. Hansen Manager People & Organisation Consulting Oskar Blazinski Consultant People & Organisation Consulting +45 3070 1853 kdo@pwc.dk +45 3070 0501 txk@pwc.dk +45 2671 0909 kah@pwc.dk +45 9392 0829 osb@pwc.dk This publication has been prepared for general guidance on matters of interest only, and does not constitute professional advice. You should not act upon the information contained in this publication without obtaining specific professional advice. No representation or warranty (express or implied) is given as to the accuracy or completeness of the information contained in this publication, and, to the extent permitted by law, PricewaterhouseCoopers Statsautoriseret Revisionspartnerselskab, its members, employees and agents do not accept or assume any liability, responsibility or duty of care for any consequences of you or anyone else acting, or refraining to act, in reliance on the information contained in this publication or for any decision based on it. 2018 PricewaterhouseCoopers Statsautoriseret Revisionspartnerselskab. All rights reserved. In this document, PwC refers to PricewaterhouseCoopers Statsautoriseret Revisionspartnerselskab which is a member firm of PricewaterhouseCoopers International Limited, each member firm of which is a separate legal entity. @PwCDanmark www.pwc.dk/finance
Thank you and see you again Sign up for CXO conferences When? 3 May at PwC in Hellerup 8 May at PwC in Aarhus How? Sign up on the app At this CXO conferences we focus on how you gain the most out of the technological opportunities and create your future digital business. @PwCDanmark www.pwc.dk/finance 7