Water / Wastewater Fund

WATER/WASTEWATER FUND The Water/Wastewater Fund is used to account for the provision of water and wastewater services to residents of the City. All activities necessary to provide water/ wastewater services are included in this fund. Accounting activities are similar to commercial accounting in that revenues and expenses are accounted for on a full accrual basis, depreciation expense is recognized on the income statement, and all costs are recovered through user charges. The Water/Wastewater Fund contains four departments: Utility Collections, Water Production, Wastewater Treatment, and Water/Sewer Utilities. Utility Collections is responsible for billing and collecting water, wastewater, and solid waste revenues, and collects in excess of $21 million each year. Water / Wastewater Fund Water Distribution department combined with the Sewer Collection Department to form Water / Sewer Utilities Department in fiscal 2012. The Water Distribution department is responsible for installation and maintenance of the City s transmission and distribution water system. The Water Production department is responsible for maintaining adequate water supplies for the City of Lufkin. There are currently twenty-four water wells that provide water for the City, with four ground and five elevated storage tanks as reserves. The Wastewater Treatment department is responsible for treating all wastewater from the wastewater collection system. The treatment plant is a waste activated sludge plant with a treatment capacity of 11.3 million gallons per day. The plant experiences an average daily flow of over 6 million gallons and maintains a laboratory and staff to test industrial waste discharge to ensure compliance with effluent discharge limits and pre-treatment standards. Sewer Collection Department combined with the Water Distribution Department to form the Water / Sewer Utilities Department in fiscal 2012. The Sewer Collections department maintains the wastewater collection system. Its primary function is repair and replacement of existing sewer lines, but is also responsible for new sewer taps, installing extension lines, and infiltration/inflow correction Water / Sewer Utilities Department was formed in fiscal 2012 by combining the Water Distribution and Sewer Collection Departments as described above. Page 181

Utility Collections MISSION The mission of the Utility Collection Department is to provide accurate and timely utility billings, collections and record keeping while insuring prompt deposit of revenues for the benefit of the City in its efforts to provide services to the citizens of Lufkin. DESCRIPTION OF SERVICES PROVIDED The Utility Collection Department performs meter reading, billing and collection functions. Approximately 15,000 meters are read per month. Meter readers also disconnect services on nondeposit accounts and provide this information to service personnel. Service personnel develop routes, connect and disconnect services for nonpayment of bills, perform customer requested inspections and check for leaks as required. Office personnel maintain customer accounts, perform customer billing functions, collect customer deposits, maintain billing records, Description prepare work orders and coordinate new customer services. They also assist customers with billing inquiries and receive customer payments. WORK PROGRAM The Utility Collections department will continue to develop employees customer service expertise with available resources and applicable training materials. The department will provide and maintain information regarding meter change-out procedures and scheduling to ensure optimal application of meter reliability and accuracy of billing information. The department will also interface with appropriate departments to maintain current radio frequency reading effectiveness. WORKLOAD INDICATORS & PERFORMANCE MEASURES Total number of bills generated monthly. 15,225 15,250 15,260 Total accurate number of bills generated monthly within 2 working days of cycle billing date. Bill all active utility customers on a monthly basis within 99% accuracy level within 2 working days of cycle date. Total number of customer requested connects/disconnects on Monthly basis. Number of connects/disconnects completed within one working day of request Performed connects/disconnects within one working day of request 98% of time. 15,225 15,250 15,260 100% 100% 100% 400 411 425 396 406 420 95% 98% 98% Page 182

FUND Water / Wastewater DEPARTMENT Utility Collections Personnel Services 372,736 383,807 382,737 391,042 Benefits 163,426 156,838 157,036 158,010 Supplies 91,401 98,200 98,200 105,400 Maintenance of Equipment 17,364 16,780 17,025 17,650 Miscellaneous Services 63,454 56,100 77,090 95,570 Capital Outlay - - - 7,500 TOTAL 708,381 711,725 732,088 775,172 Director of Utility Collections 1 1 1 1 Office Manager 1 1 1 1 Account Clerk / Office Assistant III 1 0 0 0 Office Assistant III 4 5 5 5 Foreman 1 1 1 1 Meter Reader / Servicer 2 2 1 2 Meter Reader 2 2 2 2 FULL TIME 12 12 12 12 TOTAL 12 12 12 12 SIGNIFICANT CHANGES The Account Clerk / Office Assistant III position was changed to Office Assistant III position in fiscal 2012. A MRX920 reader ($7,500), laptop computer ($3,500), and training and installation ($2,000) totaling $13,000 were included in fiscal year budget. The Miscellaneous Services budget increased $13,500 in fiscal year for credit card fee increases. Page 183

DIVISION: Billing and Collection Utility Collections / Billing and Collection The Billing and Collection division includes departmental administration, utility billing, and collection activities. The administrative function is responsible for the day-to-day management, policy formulation, and planning activities of the department. Billing and collection activities include utility bill processing and mailing, collection of utility payments, and cash reconciliation of billing and collection. Personnel Services 243,894 245,779 246,950 253,029 Benefits 100,050 95,370 95,558 96,746 Supplies 67,536 72,200 72,200 75,900 Maintenance of Equipment 4,982 5,580 5,825 5,825 Miscellaneous Services 48,109 43,870 62,050 77,840 TOTAL 464,571 462,799 482,583 509,340 Director of Utility Collections 1 1 1 1 Office Manager 1 1 1 1 Account Clerk Office Assistant III 1 0 0 0 Office Assistant III 4 5 5 5 FULL TIME 7 7 7 7 TOTAL 7 7 7 7 Page 184

DIVISION: Meter Reading The Meter Reading division is responsible for reading residential and commercial water meters throughout the city, cutting utilities off for nonpayment of utility bills, and for meter re-readings when readings are in dispute. Utility Collections / Meter Reading Personnel Services 128,842 138,028 135,787 138,013 Benefits 63,376 61,468 61,478 61,264 Supplies 23,865 26,000 26,000 29,500 Maintenance of Equipment 12,382 11,200 11,200 11,825 Miscellaneous Services 15,345 12,230 15,040 17,730 Capital Outlay - - - 7,500 TOTAL 243,810 248,926 249,505 265,832 Foreman 1 1 1 1 Meter Reader / Servicer 2 2 2 2 Meter Reader 2 2 2 2 FULL TIME 5 5 5 5 TOTAL 5 5 5 5 Page 185

MISSION The mission of the Water Distribution Department is to provide treated water as required by the Texas Commission on Environmental Quality (TCEQ), by maintaining the distribution system with minimum interruptions of service, to the citizens of Lufkin. WORK PROGRAM In fiscal year 2012, the Water Distribution department was combined with the Sewer Collection department to form Water/Sewer Utilities department for more efficiency. Water Distribution DESCRIPTION OF SERVICES PROVIDED The Water Distribution Department is responsible for all water utilities functions. This responsibility encompasses services such as maintenance of the water distribution system, meter services, water and wastewater taps, fire hydrant repair, repair or replacement of broken water lines, locating water and wastewater lines for other utilities and contractors, and carrying out the radio read meter change out program. The Water Distribution Department continuously strives to meet the needs of the citizens on a daily basis by performing these functions in as timely and accurate a manner as possible. WORKLOAD INDICATORS & PERFORMANCE MEASURES Description Total number of gallons water flushed 25,228,500 N/A N/A Total number gallons water pumped 2,791,431,000 N/A N/A % of Total Gallons water Flushed.9% N/A N/A Number of New water taps 125 N/A N/A Number of New water taps completed within 10 days 50 N/A N/A Complete new water taps within 10 days 50% of the time 40% N/A N/A Page 186

FUND Water / Wastewater DEPARTMENT Water Distribution Personnel Services 453,576 - - - Benefits 219,937 - - - Supplies 152,222 - - - Maintenance of Equipment 498,676 - - - Miscellaneous Services 108,474 - - - TOTAL 1,432,885 - - - Water Distribution Superintendent 1 0 0 0 Foreman 3 0 0 0 Equipment Operator III 4 0 0 0 CDL Truck Driver 1 0 0 0 Warehouse Manager 1 0 0 0 Customer Service Inspector 1 0 0 0 Code Enforcement Officer 1 0 0 0 Laborer 5 0 0 0 Engineering Survey Tech Rodman 0 0 0 0 Office Assistant III 1 0 0 0 FULL TIME 18 0 0 0 TOTAL 18 0 0 0 SIGNIFICANT CHANGES In fiscal year 2010, the Engineering Survey Tech Rodman position was transferred to the General Fund Engineering Department. All shared costs are funded through the general and administrative charges. In fiscal year 2012, Water Distribution department was with Sewer Collection to Water/Sewer Utilities. Page 187

DIVISION: Transmission Mains This division is responsible for general maintenance of water well field lines coming from the pumps to the plant, and for maintenance and emergency repairs of the water lines within the city s jurisdiction. Water Distribution / Transmission Mains Personnel Services 145,187 - - - Benefits 59,669 - - - Supplies 30,334 - - - Maintenance of Equipment 32,893 - - - Miscellaneous Services 39,359 - - - TOTAL 307,442 - - - Water Distribution Superintendent 1 0 0 0 Warehouse Manager 1 0 0 0 Code Enforcement Officer 1 0 0 0 Office Assistant III 1 0 0 0 FULL TIME 4 0 0 0 TOTAL 4 0 0 0 Page 188

DIVISION: Distribution Lines This division is responsible for repairing water mains, fire hydrants and wastewater lines as needed. Water Distribution / Distribution Lines Personnel Services 198,402 - - - Benefits 104,176 - - - Supplies 106,983 - - - Maintenance of Equipment 201,442 - - - Miscellaneous Services 56,283 - - - TOTAL 667,286 - - - Foreman II 2 0 0 0 Heavy Equipment Operator 3 0 0 0 CDL Truck Driver 1 0 0 0 Laborer 3 0 0 0 FULL TIME 9 0 0 0 TOTAL 9 0 0 0 Page 189

DIVISION: Meters & Sets This division is responsible for water and wastewater taps/services, repair of water leaks and fire hydrant repairs. Water Distribution / Meters & Sets Personnel Services 109,987 - - - Benefits 56,092 - - - Supplies 14,905 - - - Maintenance of Equipment 264,341 - - - Miscellaneous Services 12,832 - - - TOTAL 458,157 - - - Foreman 1 0 0 0 Heavy Equipment Operator 1 0 0 0 Laborer 1 0 0 0 Customer Service Inspector 2 0 0 0 FULL TIME 5 0 0 0 TOTAL 5 0 0 0 Page 190

Wastewater Treatment MISSION The mission of the Wastewater Treatment Plant is to evaluate and treat sewage in order to meet the standards set forth by the TCEQ and the EPA to allow for safe streams and rivers. DESCRIPTION OF SERVICES PROVIDED Wastewater Treatment is responsible for the operation and maintenance of the treatment plant. The plant is a conventional waste activated sludge plant with a treatment capacity of 11.3 million gallons per day with an average flow of 6.3 million gallons per day. Activated sludge is transferred to three 700,000 gallon anaerobic digesters, held for 15 days at 100 to 105 degrees F. The anaerobic sludge is de-watered by a belt press then trucked to a permitted beneficial land use site. The plant effluent is discharged into Hurricane Creek. Description WORK PROGRAM The staff of the WWTP will continue to operate and maintain the plant so that all standards set by TCEQ are met. The maintenance division will repair and maintain the structures, equipment and grounds of the Wastewater Treatment Plant. The plant employees will continue to maintain the Plant grounds to provide a positive appearance to the Public. Wastewater Treatment Plant Aeration Basin WORKLOAD INDICATORS & PERFORMANCE MEASURES Number of gallons sewage treated 1,809,943,300 2,002,363,400 1,906,153,350 Total number of Lab test performed 25,624 23,758 24,691 TCEQ Monthly BOD Permit Value, Max 10mg/L 6 5 6 Number of tons of dry solids removed 721 727 724 Average treatment cost per ton of dry solids removed $60.15 $56.90 $58.52 TCEQ Monthly TSS Permit, Max Value 15 mg/ L 9 8 9 Page 191

FUND Water / Wastewater DEPARTMENT Wastewater Treatment Personnel Services 642,994 685,412 651,895 695,680 Benefits 278,668 271,956 272,097 274,009 Supplies 200,180 212,143 214,453 210,720 Maintenance of Equipment 138,655 144,500 160,345 153,550 Miscellaneous Services 707,061 719,410 778,683 706,283 Capital Outlay - - - 30,000 TOTAL 1,967,558 2,033,421 2,077,473 2,070,242 Director Utility Plant Operations 1 1 1 1 Asst. Director Utility Plant Operations 1 1 1 1 Office Manager 1 1 1 1 Environmental Manager 1 1 1 1 Environmental Technician 1 1 1 1 Lab Supervisor 1 1 1 1 Lab Technician 1 1 1 1 Operator II 1 1 1 1 Operator III 4 4 4 4 Truck Driver 1 1 1 1 Utility Worker 3 3 3 3 Maintenance Mechanic I 1 1 1 1 Maintenance Mechanic II 1 1 1 1 Maintenance Mechanic III 1 1 1 1 Electrical Maintenance Tech 1 1 1 1 Grounds Maintenance (Summer) 1 1 1 1 FULL TIME 20 20 20 20 PART TIME 1 1 1 1 TOTAL 21 21 21 21 SIGNIFICANT CHANGES In fiscal year, capital outlay totaling $30,000 for a utility trailer ($12,000), a lawn mower ($12,000) and a dump trailer ($6,000) has been budgeted. Page 192

DIVISION: Administration Wastewater Treatment / Administration The Administration Division supports all interdepartmental goals, receives additional training on environmental compliance regulations, implements all environmental regulation upgrades, collaborates with Plant Lab personnel on daily analysis, instructs and guides the operators and mechanics, implements and enforces the City s Pretreatment Program. Personnel Services 221,738 221,323 221,323 226,976 Benefits 83,701 79,683 79,683 80,895 Supplies 14,440 10,498 21,128 11,850 Maintenance of Equipment 611 1,000 1,000 1,000 Miscellaneous Services 552,604 542,242 613,715 533,814 TOTAL 873,094 854,746 936,849 854,535 Director Utility Plant Operations 1 1 1 1 Asst. Director Utility Plant Operations 1 1 1 1 Office Manager 1 1 1 1 Environmental Manager 1 1 1 1 Environmental Technician 1 1 1 1 FULL TIME 5 5 5 5 TOTAL 5 5 5 5 Page 193

DIVISION: Operations Wastewater Treatment / Operations The Operations Division is responsible for the efficient operation of the Wastewater Control Plant. The Division strives to meet goals established by the Administrative Division and the Administration of the City of Lufkin. Each operator is responsible for the plant effluent and biosolids disposal ensuring there is no state or federal violation Personnel Services 160,997 173,053 160,900 175,197 Benefits 72,900 68,584 68,584 69,167 Supplies 118,735 135,175 128,380 134,450 Miscellaneous Services 1,405 2,000 2,000 2,000 TOTAL 354,037 378,812 359,864 380,814 Operator II 1 1 1 1 Operator III 4 4 4 4 FULL TIME 5 5 5 5 TOTAL 5 5 5 5 Page 194

DIVISION: Maintenance The Maintenance Division is responsible for maintaining and repairing equipment and tools associated with the Wastewater Treatment Plant and Water Plant. Wastewater Treatment / Maintenance Personnel Services 195,112 225,800 203,690 226,264 Benefits 94,973 97,683 97,824 97,778 Supplies 47,449 46,810 44,900 44,400 Maintenance of Equipment 138,044 143,500 159,345 152,550 Miscellaneous Services 55,084 40,418 42,968 50,469 Capital Outlay - - - 30,000 TOTAL 530,662 554,211 548,727 601,461 Maintenance Mechanic I 1 1 1 1 Maintenance Mechanic II 1 1 1 1 Maintenance Mechanic III 1 1 1 1 Electrical Maintenance Tech 1 1 1 1 Utility Worker 3 3 3 3 Truck Driver 1 1 1 1 Grounds Maintenance (Summer) 1 1 1 1 FULL TIME 8 8 8 8 PART TIME 1 1 1 1 TOTAL 9 9 9 9 Page 195

DIVISION: Laboratory The Laboratory Division is responsible for testing samples to ensure that the effluent and industrial pretreatment samples is consistent with standards set by Local, State and Federal statutes. Wastewater Treatment / Laboratory Personnel Services 65,147 65,236 65,982 67,243 Benefits 27,094 26,006 26,006 26,169 Supplies 19,556 19,660 20,045 20,020 Miscellaneous Services 97,968 134,750 120,000 120,000 TOTAL 209,765 245,652 232,033 233,432 Laboratory Supervisor 1 1 1 1 Laboratory Technician 1 1 1 1 FULL TIME 2 2 2 2 TOTAL 2 2 2 2 Page 196

Fiscal Year MISSION The mission of the Water Production Department is to provide the citizens and the industries of the City of Lufkin with safe, dependable, and inexpensive water for public consumption and adequate fire protection. DESCRIPTION OF SERVICES PROVIDED pump stations including the electrical upgrade estimated to cost $400,000 and the two ground storage tanks located at the Abitibi Plant site for use by the City of Lufkin. The City s existing wells, pumps and storage tanks shall also be maintained to ensure a consistent quality and quantity of drinking water that meets or surpasses the requirements set by the State of Texas. The Water Production staff is responsible for the maintenance and operation of the City of Lufkin Water Treatment Plant, twenty-three water wells, four one-million gallon capacity ground storage tanks, one two-million gallon capacity ground storage tank, four elevated storage tanks with a combined capacity of four -million gallons. The operation of these units will consistently meet or exceed State mandated regulations.. Water Production WORK PROGRAM The Fiscal 2012 goals for the Water Plant are to continue the rehabilitation of the Abitibi wells and WORKLOAD INDICATORS & PERFORMANCE MEASURES Description Total gallons water pumped into distribution 2,938,724,000 3,047,666,000 3,000,000,000 Total Amount of Chlorine Used to Treat Water (in tons) 250 200 200 Monthly bacterial test are negative 100% of the time 100% 100% 100% Operation & Maintenance Cost per million gallons of Water delivered to Distribution Water Storage Tank on Whitehouse Drive $676 $656 $700 Page 197

FUND Water / Wastewater DEPARTMENT Water Production Personnel Services 21,372 43,015 43,015 39,920 Benefits 13,531 15,188 15,188 14,540 Supplies 249,907 257,620 259,500 258,275 Maintenance of Equipment 114,401 109,200 138,530 129,500 Miscellaneous Services 1,691,003 1,558,972 1,591,369 1,629,519 TOTAL 2,090,214 1,983,995 2,047,602 2,071,754 Operator II 1 1 1 1 Grounds Maintenance (Summer) 1 1 1 1 FULL TIME 1 1 1 1 PART TIME 1 1 1 1 TOTAL 2 2 2 2 SIGNIFICANT CHANGES In fiscal year 2010 Water Production Operations miscellaneous services was projected to increase $19,105 for costs associated with Kurth Lake. Page 198

DIVISION: Operations The Operations Division is responsible for the operation of the water system ensuring a high quality drinking water is provided to the citizens and industry of Lufkin at the lowest possible cost. Water Production / Operations Personnel Services 21,372 43,015 43,015 39,920 Benefits 13,531 15,188 15,188 14,540 Supplies 237,293 247,920 247,400 246,500 Miscellaneous Services 1,686,910 1,557,795 1,590,192 1,626,610 TOTAL 1,959,106 1,863,918 1,895,795 1,927,570 Operator II 1 1 1 1 Grounds Maintenance (Summer) 1 1 1 1 FULL TIME 1 1 1 1 PART TIME 1 1 1 1 TOTAL 2 2 2 2 Page 199

DIVISION: Maintenance The Maintenance Division is responsible for maintaining all of the equipment, including water wells. Water Production / Maintenance There are no positions assigned to this division. FULL TIME PART TIME TOTAL Supplies 12,614 9,700 12,100 11,775 Maintenance of Equipment 114,401 109,200 138,530 129,500 Miscellaneous Services 4,093 1,177 1,177 2,909 TOTAL 131,108 120,077 151,807 144,184 Page 200

Utilities department for more efficiency. MISSION The mission of the Sewer Collections Department is to provide the citizens of Lufkin with the best sanitary sewer collection system possible by maintaining, installing and upgrading our sewer mains. Our goal is to do this by operating in a cost effective manner by pipe bursting, making point repairs, and replacing old lines as necessary. DESCRIPTION OF SERVICES PROVIDED The Sewer Collections Department is responsible for extending water and sewer lines to accommodate the growth of the City. Sewer Collections The department provides maintenance to the existing sewer lines and manholes. WORK PROGRAM In fiscal year 2012, the Sewer Collections department was combined with the Water Distribution department to form the Water/ Sewer WORKLOAD INDICATORS & PERFORMANCE MEASURES Description Total number of manholes repaired annually 50 N/A N/A Total number of repairs completed within three days of request Complete repairs to sewer lines and manholes within three days of request 50% of the time 25 N/A N/A 100% N/A N/A Total linear feet of sewer lines within the city 1,401,840 N/A N/A Total linear footage of sewer lines televised per quarter 5,000 N/A N/A Complete televising 0.35% of sewer lines per quarter 35% N/A N/A Page 201

FUND Water / Wastewater DEPARTMENT Sewer Collections Personnel Services 515,072 - - - Benefits 255,029 - - - Supplies 187,282 - - - Maintenance of Equipment 263,113 - - - Miscellaneous Services 318,745 - - - TOTAL 1,539,241 - - - Superintendent 1 0 0 0 Construction Inspector 1 0 0 0 Foreman 3 0 0 0 Heavy Equipment Operator 4 0 0 0 Laborer 6 0 0 0 Lift Station Operator 1 0 0 0 Jet Machine Operator 1 0 0 0 PLC Technician 1 0 0 0 Electrician 1 0 0 0 Office Assistant III 1 0 0 0 FULL TIME 20 0 0 0 TOTAL 20 0 0 0 SIGNIFICANT CHANGES In fiscal year 2010, line item budgets were decreased and a contingency account of $150,000 created for increased budgetary control of emergency projects. In fiscal year 2012, Sewer Collections was combined with Water Distribution to form Water/ Sewer Utilities. Page 202

DIVISION: Lift Stations This operation is responsible for checking, monitoring and maintaining the 25 lift stations daily ensuring compliance with TCEQ regulations. Sewer Collection / Lift Stations Personnel Services 144,278 - - - Benefits 61,196 - - - Supplies 44,474 - - - Maintenance of Equipment 57,859 - - - Miscellaneous Services 92,687 - - - TOTAL 400,494 - - - Lift Station Operator 1 0 0 0 Jet Machine Operator 1 0 0 0 PLC Technician 1 0 0 0 Electrician 1 0 0 0 FULL TIME 4 0 0 0 TOTAL 4 0 0 0 Page 203

DIVISION: Transmission Mains This division consists of sewer rehabilitation, pipe bursting, repairs to all sewer lines and force mains, sewer maintenance, TV and smoke testing, and pipe replacement. Sewer Collections / Transmission Mains Personnel Services 279,253 - - - Benefits 139,510 - - - Supplies 102,975 - - - Maintenance of Equipment 132,033 - - - Miscellaneous Services 117,463 - - - TOTAL 771,234 - - - Superintendent 1 0 0 0 Foreman 2 0 0 0 Heavy Equipment Operator 3 0 0 0 Laborer 4 0 0 0 Office Assistant II 1 0 0 0 FULL TIME 11 0 0 0 TOTAL 11 0 0 0 Page 204

DIVISION: New Construction This division is responsible for new water and sewer line construction, line extensions, and emergency repair projects that may occur. Sewer Collections / New Construction Personnel Services 91,541 - - - Benefits 54,323 - - - Supplies 39,833 - - - Maintenance of Equipment 73,221 - - - Miscellaneous Services 108,595 - - - TOTAL 367,513 - - - Construction Inspector 1 0 0 0 Foreman 1 0 0 0 Heavy Equipment Operator 1 0 0 0 Laborer 2 0 0 0 FULL TIME 5 0 0 0 TOTAL 5 0 0 0 Page 205

MISSION The mission of the Water and Sewer Utility Department is to provide the citizens of Lufkin with the highest quality and reliable service. Our goal is to operate in a cost effective manner by maintaining the water distribution system and sewer collection system with minimum interruptions of service. DESCRIPTION OF SERVICES PROVIDED The Water and Sewer Utility Department is responsible for all water distribution and sewer collection functions. the citizens on a daily basis by performing these functions in as timely and accurate manner as possible. WORK PROGRAM In fiscal year 2012, the Water Distribution and Sewer Collection departments were combined into the Water / Sewer Utilities department. The Water and Sewer Utility Department goals are to operate in a cost effective manner by maintaining the water distribution system and sewer collection system with minimum interruptions of service to the citizens of Lufkin.. Water/Sewer Utilities The service responsibilities include maintenance of water and sewer mains, water and sewer taps, fire hydrant repair, pipe bursting, repair or replace broken mains, unstop sewer mains, dead end flushing of water mains, code enforcement of backflow preventers, and grease trap pumping. The department strives to meet the needs of WORKLOAD INDICATORS & PERFORMANCE MEASURES Description Number of new water taps annually 215 218 225 Number of water leaks repaired annually 572 598 657 Water taps completed within 10 days of request 90% of the time 92% 95% 95% Number of sewage stoppages annually 422 468 514 Feet of sewer main televised annually 21,120 23,100 25,000 Repair water leaks within 3 days of request 80% of the time 88% 85% 85% Page 206

FUND Water / Wastewater DEPARTMENT Water / Sewer Utilities Personnel Services 22,750 1,186,879 1,067,903 1,170,482 Benefits 5,623 508,356 508,356 495,623 Supplies - 326,450 314,945 327,895 Maintenance of Equipment - 771,685 817,135 847,710 Miscellaneous Services - 359,504 468,833 361,158 Capital Outlay - 10,000 10,000 - TOTAL 28,373 3,162,874 3,187,172 3,202,868 Water / Sewer Superintendent 0 1 1 1 Sewer Collection & Rehab Superintendent 0 1 1 1 Warehouse Manager 0 1 1 1 Code Enforcement Officer 0 1 1 1 Office Assistant III 0 2 2 2 Foreman I 0 4 4 4 Foreman II 0 2 2 2 Heavy Equipment Operator I 0 4 4 4 Heavy Equipment Operator II 0 2 2 2 Heavy Equipment Operator III 0 2 2 2 Truck Driver-CDL 0 1 1 1 Electrician 0 1 1 1 Lift Station Operator 0 1 1 1 PLC Technician 0 1 1 1 Jet Machine Operator 0 1 1 1 Water Utility Customer Service Inspector 0 1 1 1 Engineering GIS Tech I 0 1 1 1 Laborer III 0 6 6 6 Laborer II 0 5 5 5 FULL TIME 0 38 38 38 TOTAL 0 38 38 38 SIGNIFICANT CHANGES In fiscal year 2012, Sewer Collections was combined with Water Distribution to form Water/ Sewer Utilities. Page 207

Water/Sewer Utilities/Administration DIVISION: Water/Sewer Administration The Water / Sewer Utilities Department strive to provide the citizens of Lufkin with thigh quality and reliable service. Administration prepares, submits and oversees the annual budget for the department. The department ensures compliance of policies and procedures while striving to operate in a cost effective manner with minimum interruptions of service to the water distribution and sewer collections systems. Personnel Services 6,175 244,414 244,406 235,818 Benefits 1,535 89,978 89,978 88,733 Supplies - 36,520 33,785 30,295 Maintenance of Equipment - 14,000 13,000 14,000 Miscellaneous Services - 92,010 206,710 95,440 TOTAL 7,710 476,922 587,879 464,286 Water / Sewer Utilities Superintendent 0 1 1 1 Sewer Collection & Rehab Superintendent 0 1 1 1 Warehouse Manager 0 1 1 1 Code Enforcement Officer 0 1 1 1 Office Assistant III 0 2 2 2 FULL TIME 0 6 6 6 TOTAL 0 6 6 6 Page 208

Water/Sewer Utilities/Water Utilities DIVISION: Water Utilities The Water Utilities department is responsible for all water utility functions. This responsibility encompasses services such as maintenance of the water distribution system, meter services, water taps, fire hydrant repair, repairs or replacement of broken water lines, locating water lines for utilities and contractors. The department strives to meet the needs of the citizens on a daily basis by performing these functions in a timely manner to ensure all water leaks are repaired quickly and water loss is kept at a minimum. The department will strive to ensure all requests for new water taps are completed within ten days of request. Personnel Services 8,205 405,747 346,342 389,526 Benefits 2,031 186,380 186,380 179,538 Supplies - 74,040 72,270 81,630 Maintenance of Equipment - 459,480 475,930 490,505 Miscellaneous Services - 54,033 55,662 56,468 TOTAL 10,236 1,179,680 1,136,584 1,197,667 Foreman I 0 1 1 1 Foreman II 0 2 2 2 Heavy Equipment Operator I 0 2 2 2 Heavy Equipment Operator II 0 2 2 2 Truck Driver-CDL 0 1 1 1 Water Utility Customer Service Inspector 0 1 1 1 Engineering GIS Tech I 0 1 1 1 Laborer III 0 2 2 2 Laborer II 0 3 3 3 FULL TIME 0 15 15 15 TOTAL 0 15 15 15 Page 209

Water/Sewer Utilities/Sewer Utilities DIVISION: Sewer Utilities The Sewer Utilities department is responsible for extending sewer lines to accommodate the growth of the city. The department provides 24/7 maintenance to the existing sewer lines, manholes, and emergency repair projects that may occur. Sewer rehabilitation is a continuing process with pipe bursting, manhole recoating, televising sewer lines, and pipe replacement. The Sewer Utilities department performs taps for customers and sewer line locates for other utilities and contractors. The department continuously strives to meet the needs of the citizens on a daily basis by performing these functions in as timely and accurate manner as possible. Foreman I 0 3 3 3 Heavy Equipment Operator I 0 2 2 2 Heavy Equipment Operator III 0 2 2 2 Electrician 0 1 1 1 Lift Station Operator 0 1 1 1 PLC Technician 0 1 1 1 Jet Machine Operator 0 1 1 1 Laborer III 0 5 5 5 Laborer II 0 1 1 1 FULL TIME 0 17 17 17 TOTAL Personnel Services 8,370 536,718 477,155 545,138 Benefits 2,057 231,998 231,998 227,352 Supplies - 215,890 208,890 215,970 Maintenance of Equipment - 298,205 328,205 343,205 Miscellaneous Services - 213,461 206,461 209,250 Capital Outlay - 10,000 10,000 - TOTAL 10,427 1,506,272 1,462,709 1,540,915 0 17 17 17 Page 210

MISSION Non-departmental expenditures represent expenditures that are unique in nature, apply to the fund in total, or represent expenditures that apply to all departments. DESCRIPTION OF SERVICES PROVIDED This is a non-operational department established for the purpose of handling items that apply to the fund as a whole, not to specific individual departments. Items included as expenditures are bad debt expenses, software payments, insurance payments and contingency accounts. WORK PROGRAM ed in the department for fiscal year 2012 are the following items: Unemployment Insurance Claims $ 9,000 Liability Insurance Premium $ 120,851 Contingency Amount $ 150,000 Allowance for Uncollectible Accounts $ 150,000 General and Administrative Charges $2,163,914 Funded Depreciation Transfers $1,969,126 Debt Service Transfers $3,458,031 Transfer to Health Insurance Fund $ 300,000 WORKLOAD INDICATORS & PERFORMANCE MEASURES Non Departmental Description This is a non-operational department There are no positions assigned to this division. FULL TIME PART TIME TOTAL Benefits 9,639 11,500 9,000 9,000 Miscellaneous Services 107,887 252,404 446,327 270,851 Sundry Charges 5,950,249 4,084,905 4,054,905 4,283,040 Transfers 3,588,034 3,610,509 3,610,509 3,758,031 TOTAL 9,655,809 7,959,318 8,120,741 8,320,922 Page 211