By Leo Novsky, MBA Executive Speech Coach
Becoming an American www.speakwithpower.net 430-346-0219
Cross-Cultural Communication Networking Contacts Management Meeting Colleague Interactions Employee Reviews Client Communication http://bit.ly/vgbl2l
The World is Flat World Flattners: Outsourcing Offshoring Importing Supply-chaining www.speakwithpower.net 430-346-0219
Except When Its Not Culture consists of a shared mental programs that condition individuals responses to their environment Geert Hofstede www.speakwithpower.net 430-346-0219
Lost in Translation USA =OK Japan = Money Russia = Zero Brazil = #$%^ www.speakwithpower.net 430-346-0219
The Costs of Cultural Miscommunication Loss of Talent Internal Conflicts Poor Moral Lost Opportunities Poor Bottom line http://bit.ly/vgbl2l
1. Examine Your Cultural Shades www.speakwithpower.net 430-346-0219
Individualism Time Horizon Power Distance Uncertainty Avoidance Masculinity/ Work-Life Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.
High Individualism Themselves and Family Want to Differentiate Competition Low Individualism=Collectivism Groups Harmony Loyalty Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.
High Power Distance=Authoritative Authority Respected Status Position Low Power Distance = Egalitarianism Equality Fairness Meritocracy Hofstede, G., G.J. Hofstede, Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.
High Masculine Achievement vs. Nurturing Competition & Goals Attainment Separate Gender Roles Low Masculine = High Feminine Overlapping Gender Roles Shared Responsibilities Egalitarian Relationships Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.
High Avoidance = Safety Threatened by risk Strong rules Formality Low Avoidance = Risk Takers Comfortable with risk Entrepreneurial Informal Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.
Long Time Horizon Pragmatism Perseverance Thrift Short Time Horizon Focus on near future Respect for tradition Preservation of one's face Hofstede, G., G.J. Hofstede and M. Minkov. Cultures and Organizations: Software of the Mind. New York: McGraw Hill, 2001.
Culture Assessment of Collectivism Individualism 1 90 60 90 120 Egalitarian Authoritative 1 30 60 90 120 Feminine Masculine 1 30 60 90 120 Risk Takers Risk Averse 1 30 60 90 120 Short Time Horizon Long Time Horizon 1 30 60 90 120
Your Personal Assessment Collectivism Individualism 1 90 60 90 120 Egalitarian Authoritative 1 30 60 90 120 Feminine Masculine 1 30 60 90 120 Risk Takers Risk Averse 1 30 60 90 120 Short Time Horizon Long Time Horizon 1 30 60 90 120
2. Become a Cultural Sleuth www.speakwithpower.net 430-346-0219
140 120 100 80 60 40 20 0 Individualism Power Distance Gender Roles Uncertainty Avoidance Highest Lowest USA Time Horizon Dimensions Hofstede Individualism Power Distance Gender Inequity Uncertainty Avoidance Highest USA Malaysia Japan Greece China Time Horizon Lowest Guatemala Austria Sweden Singapore Pakistan USA score 91 40 62 46 29 Source: Hofstede, G., (2001), Culture s Consequences, 2nd ed.)
Fun Cultural Facts In Netherlands, leave blinds open In Japan, shower before bath In Russia, must say a toast before a drink, and do it often In US, call your boss by their first name
3. Build a Cultural Toolbox www.speakwithpower.net 430-346-0219
1. Describe Your/Organization s Pressures along Hoefstede s 5 criteria 2. List the nationalities/ cultures in the Organization 3. Map the cultural challenges in your Organization 4. Brainstorm the solutions to crosscultural communication 5. Propose key practices to bridge the gap www.speakwithpower.net 430-346-0219
1. Describe Your/Organization s Pressures along Hoefstede s 5 criteria www.speakwithpower.net 430-346-0219
2. List the nationalities/ cultures in the Organization www.speakwithpower.net 430-346-0219
3. Map the cultural challenges in your Organization www.speakwithpower.net 430-346-0219
4. Brainstorm the solutions to crosscultural communication www.speakwithpower.net 430-346-0219
5. Propose key practices to bridge the gap www.speakwithpower.net 430-346-0219
Personal Assessment of Collectivism Individualism 1 90 60 90 120 Egalitarian Authoritative 1 30 60 90 120 Feminine Masculine 1 30 60 90 120 Risk Takers Risk Averse 1 30 60 90 120 Short Time Horizon Long Time Horizon 1 30 60 90 120
1. Create Cultural Pattern-Interrupts 2. Become adapt at Style-Switching 3. Learn the 3 or more phrases 4. Share food, drink, and a song 5. Stay Flexible, Stay Curious, Stay Aware www.speakwithpower.net 430-346-0219
WWW.SPEAKWITHPOWER.NET
Types of Workshop Training The Art of a Powerful Introduction SPEAK with Power-Get Results Body-Speak Lost In Translation Beyond Power Point and more www.speakwithpower.net 430-346-0219
One word to describe this presentation
Leo Novsky Executive Speech Coach 430-346-0219 leo@speakwithpower.net www.speakwithpower.net
References A great overview of Hofstede s book: westwood.wikispaces.com/file/view/hofstede.pdf Cultural Intelligence: People Skills for Global Business, David Thomas and Kerr Inkson Kiss, Bow, Or Shake Hands, Terry Morrison and Wayne Conaway www.speakwithpower.net 430-346-0219