SEIU 775 Conference Individual ProviderOne Session September 16-17, 2016 Seattle, WA
Today s Agenda Housekeeping: asking questions, getting help, etc. The last 6 months Getting your questions answered Individual ProviderOne Refresher Going Green: electronic timekeeping and payment What s on the horizon Q & A
Thank You! Bravo! More than 92% of providers connected with IPOne before the system went live on 3/1/16. 83% of providers report electronically 72% of providers went green Receive electronic payments and/or paperless Earnings Statements In SSPS, 40% of providers were paid by EFT
Complexity & Commitment Modern payment systems like IPOne are very complex systems a lot of interconnected system and rules As you share your experiences we continue to work together to get issues resolved DSHS commitment remains high Ongoing system and service improvements
Features of Payment System Incorporated Provider & Client eligibility Modern Payroll System SSPS Could Never have paid OT Bi-Monthly pay cycles in compliance with CBA Allows Providers to manage claims and payments Integrated with Medicaid Claims data across provider types Increased ability to review usage and Medicaid spending
Since System Go-Live on March 1 st $54.6M paid per month (average) Comparable to average monthly payments made from SSPS for equivalent periods $300.8 M paid as of 8/16/2016 72% of payments are electronic 6
Since System Go-Live on March 1 st 96.5% of authorized providers submitted timesheets First time billers 99.8% of the providers who have claimed, received payment Majority of those denied were first time billers, had authorization issues, made duplicate timesheet submissions
Getting Questions Answered www.ipone.org Find Training Materials and Hints & Tips Helps you to successfully submit your timesheet Review the Payroll Schedule Get information about upcoming changes Link to the IPOne portal Submit your Electronic Timesheets Review/Edit/Adjust Submitted Timesheets Print Forms (e.g., Tax Exemption and W4 forms) 8
www.ipone.org 9
Call Center Changes Since Go-Live Weekly coordination meetings with DSHS Updates to Agent training materials Issue resolution process with SEIU Improved queue times 12-15 sec Voicemail call backs within 2.5 hrs 10
Getting the Most Out of Your Call to the IPOne Call Center Have your IPOne ID ready Listen to the IVR recording Hear the status of your timesheet Other important information Agents speak multiple languages Get personal, step-by-step help using IPOne portal Call center agents are a great resource give us a call! 844-240-1526 11
Call Center Top Call Reasons (August 2016): Timesheet Questions (84%) Provider Enrollment (5%) Authorization (4%) Taxes & Other Issues/Requests (7%) 12
Call Volumes & Wait Time Trend, Mar-July Traditionally, the first week of the month has the highest call volume.
Call Volumes & Wait Time Trend, May-July 1 4
Call Volume Peak Times Payday Week
Call Volume Peak Times Non Payday Week
Submitting a Timesheet Online 2 Search Timesheet 1 If you provide services for more than one client, all of those clients will be listed here 3 www.publicpartnerships.com IPOne Training for Individual Providers
Select the Date www.publicpartnerships.com IPOne Training for Individual Providers
Select a Service If you use service dropdown option at the top of the page, the service you choose will appear through the entire timesheet. If you use the drop down service menu within the timesheet, each line can be a different type of service. www.publicpartnerships.com IPOne Training for Individual Providers
Select Tasks REMINDER When providing personal care, you must select the tasks performed. www.publicpartnerships.com IPOne Training for Individual Providers
Select Hours and Add a Service 2 Lines www.publicpartnerships.com IPOne Training for Individual Providers
Add Mileage www.publicpartnerships.com IPOne Training for Individual Providers
Copy and Paste www.publicpartnerships.com IPOne Training for Individual Providers
Submit Your Timesheet At this time, IPOne will tell you if there are any errors on your timesheet. This allows you to immediately correct and resubmit your timesheet, and avoid delays in getting paid! www.publicpartnerships.com IPOne Training for Individual Providers
Electronically Sign Your Timesheet Once you click Submit and your e-timesheet has been successfully submitted, you will see IPOne confirmation of the receipt of your e-timesheet. www.publicpartnerships.com IPOne Training for Individual Providers
Create and Use Electronic Timesheet Templates www.publicpartnerships.com IPOne Training for Individual Providers
Create a Timesheet Template www.publicpartnerships.com IPOne Training for Individual Providers
Submit Timesheet Template www.publicpartnerships.com IPOne Training for Individual Providers
Confirm Timesheet Template www.publicpartnerships.com IPOne Training for Individual Providers
www.publicpartnerships.com IPOne Training for Individual Providers Load Template
Paper Time Sheet Step 1: Enter Time Period Step 5: Enter PTO (Paid Time Off) Step 2: Select Tasks Step 4: Enter Mileage (if applicable) Step 3: Enter Hours & 1/4 hours Step 6: sign & Fax or Mail 31
Go Green! Submit your time worked Get paid, secure and convenient View your Earnings Statement Make changes to contact info On your Schedule All electronically! No paper clutter!
Benefits of Electronic Timesheets Paper Timesheet Multiple services = multiple timesheets Keep track of multiple pieces of paper Easy to make mistakes Call to IPOne call center required to make change or corrections Send in by mail or fax Electronic Timesheet Single timesheet for all services No paper to keep track of System edits minimize mistakes Make changes and corrections anytime no call needed Send in with a click of a button
Benefits of Direct Deposit You re in control. No watching for the mail No standing in line to cash your check No paper check getting lost Your money is there when & where you expect it.
Get Paid by Debit Card No bank? No problem! Choose the debit card payment method Pay is deposited on the card Rapid access to your money Save on check cashing or banking fees Free replacement of lost debit cards No ATM fee when using in network ATM Paper checks are also provided
What s on the Horizon? 36
Future Functionality Retroactive Overtime Payments Improved Security Password renewal User authentication Task Requirements & Edits System will require tasks are identified with hours reported
Information and Questions Check out the IPOne Website: http://www.ipone.org/ Contact the IPOne Call Center: 844-240-1526