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Survey Purpose To identify and quantify meaningful aspects of the buying process for owners of older homes when it comes to replacing/purchasing a new HVAC system, including: - consumer HVAC product & installer research methods - purchase timing/sales cycle definitions - desired HVAC features and benefits - relative importance of varying factors in the purchase decision - key influencers to consumers of HVAC products - communications methods/channels used by HVAC consumers to communicate with HVAC manufacturers - identify and capture any competitive strengths and weaknesses Unico has in the HVAC market overall - capture information to further refine messaging to improve communication with this audience. This blind (i.e. unbranded) survey was sent to 97,356 email addresses maintained by Unico and identified as owners or enthusiasts of older homes. Disqualifiers (Qs 1,2 & 3) To ensure the survey recipients reflected people most likely to be involved in the purchase of HVAC systems as well as those who would have opinions valuable to our purpose, we disqualified those respondents who rent, live in multi-unit complexes or indicated no interest in adding a central heating or cooling system to their home. Current HVAC System Attributes (Q4) When asked about the attributes of their current systems, respondents indicated that the top 3 missing attributes were zoning ability (-42%), even temperatures (-31%), fresh/outside air (-28%), and adequate warranty coverage (-21%). Conversely, respondents agreed that their current systems performed well in the following: installation required no major construction (65%), system produces the desired temperature (65%), system operates quietly (62%), system maintains desired humidity levels (51%). HVAC Attributes Desired by Consumers (Qs 5, 6 & 7) When asked to rank attributes in order of importance relative to each other (i.e. a forced ranking of 1-8) [Q5], the top to bottom ranking was: 1. Comfort (62%) 2. Low energy consumption (46%) 3. Better air filtering (25%) 4. Low equipment & installation cost (19%) 5. Long warranty [> 10 years] (15%) 6. Quiet operation (13%) 7. Zoning capabilities (10%) 8. Minimal construction/disruption to home (9%) (NOTE: Percentages shown reflect the combined percentages of the most desired and 2nd most desired attributes) 2 / 19
HVAC Attributes Desired by Consumers (Cont'd) When asked what attributes recipients would expect a "best" HVAC system to have the top results were: 1. Includes best technology available 2. Has a warrantied life cycle of 15 years or more 3. Has a low operating cost (is energy efficient) 4. Includes whole-house monitoring or remote controls HVAC Product Information Sources (Q7) The top 4 sources for acquiring information on HVAC products are: 1. Consumer product review publications/websites (52% likely to use) 2. Friends and family (49% LTU) 3. Google search (44% LTU) 4. Local or preferred HVAC contractor (41% LTU) Over 1/3 of recipients will visit HVAC manufacturer websites in search of product information. Contractor Selection Information Sources (Qs 8 & 9) Referrals remain the top method for consumers to find installing contractors in the following order: friends/family (64% likely to use), previous customer (46% likely to use), and other service professional (43% likely to use). However, 60% of respondents indicated they "May use" a contractor listing on a manufacturer's website (while 15% of respondents replied they would be likely to use this feature). When added to the fact that 82% of respondents contact 2-3 contractors for bids, this would bolster the notion that the more UPCs listed on the website, the better. Familiarity, Likelihood of Purchase, and Comments by Brand (Qs 10 & 11) Perhaps not surprisingly, the top brands consumers rated as "very likely to purchase:" are Trane (45%), Carrier (44%) and Lennox (35%). While Unico outperforms its SDHV rival SpacePak by a margin of 4-to-1, 45% of respondents replied they are "unsure" if they would be likely to purchase Unico products. This could be due to pricing, unfamiliarity with the brand or a combination of both. However, those who are "very likely" to buy Unico (8%) were joined by 6 respondents who left positive comments regarding Unico by name when asked to associate positive qualities with the list of brands provided. Awareness of Utility Rebates (Q12) 78% of respondents are aware that utility companies provide rebates for energy efficient HVAC equipment, leaving an opportunity to communicate this fact to 22% of the consumer audience. 3/ 19
Chief Reasons Consumers Cite for Replacing/Installing HVAC (Q13) 1. Want new, energy efficient system (36%) 2. Current system failed/is failing (31%) 3. Want to replace current system w/ new technology (26%) 4. Don't currently have central HVAC (19%) Who specifies the HVAC product? (Q14) Over 1/3 (35%) of respondents indicated they would tell their installer the HVAC product they wished to have installed, while almost half (48%) would defer to the contractor's recommendation. Information Gathering/HVAC Sales Cycle (Q15) 37% of respondents will wait until their current system fails, 18% will begin research 1 year or more, and 17% will begin amassing information 3 to 6 months prior to their decision to purchase. What Incentives Can HVAC Manufacturer's Provide? (Qs 16 & 17) Purchase motivating incentives breakdown as follows: Pricing incentives (64%) Extended warranties (10%) Better energy efficiency (6%) When ranking the importance of costs versus the disruption of their home's space/ aesthetics, 82% of respondents indicated that equipment/installation costs were most important, while 64% of respondents chose operation costs as most important, compared to 31% who chose disruption of space/aesthetics (although this does represent almost a third of respondents). Summation & Recommendations Immediate Opportunities 274 respondents who indicated they are dissatisfied with their current HVAC system (141) or don t have a system but are considering one (133) are candidates for immediate further outreach through content marketing or being separated into categories of potential leads. One-third of all respondents will gather information regarding HVAC products from manufacturer websites and three-quarters of all respondents may or are likely to use these sites as sources for qualified installers. Therefore, the planned and continued improvement of the corporate website and UPC locator are paramount. 22% of respondents are unaware of utility rebates for HVAC equipment, leaving an opportunity that ties into expressed price desires (45% of which mentioned rebates specifically) to market the rebate listing on the website. 4 / 19
Immediate Opportunities (Cont d) 21% of respondents are unhappy with their current warranty, a long warranty ranks solidly before other attributes desired in an HVAC system, a warrantied life cycle of 15 years or more is the second attribute consumers most associate with a best system and 10% of respondents specifically mentioned strong or extended warranties as a significant incentive to purchase. These facts indicate that there is a consumer base that would be receptive to marketing of Unico s 15-year warranty. While little-to-no remodeling and quiet operation ranked low relative to other attributes (namely, overall comfort, efficiency and price concerns), other Unico benefits such as even/draft-free temperatures, quiet operation and humidity removal ranked solidly with both current system attributes and those desired and considered to be part of a better or best system. The high percentages of these benefits associated with Unico expressed by owners of current system begs the question: are Unico converts remaining on the CM list? And, while relatively low to other attributes, construction/major disruption to the home still remains a strong barrier to consumer purchase with 47% ranking it as somewhat important and 31% deeming it very important. Continuing to stress this benefit, especially to truly older, architecturally significant homeowners is obvious. The Case for a Strong Contractor Base While 1/3 of consumers are informed and brand-specific in their HVAC choice, almost ½ defer to their HVAC contractor s recommendation. This, coupled with the fact that 82% of respondents will contact 2-3 contractors for bids (while another 12% will contact 4-5 installers) indicates that the installing contractor remains the most direct route for a manufacturer s products into the home. With the exponential increase of visitors to the website and UPC locator, it becomes imperative to increase the number of qualified Unico installers and that all sales and marketing personnel impress upon these contractors the monies and efforts that go into creating these highly qualified leads. In short, more UPCs are needed and competition among them for these leads must be fierce. Branding While The Unico System is no longer the best kept secret, it still falls far behind the recognition levels of the Tranes, Carriers and Lennox s of the world. Continued efforts to the older home market and a new push to the custom home market will undoubtedly help increase awareness. Potential Further Research Expounding on the data gathered regarding likelihood of purchase by brand name (Q10), further market research may help to answer a vital question: when consumers think of HVAC, are they thinking of the entire system (outdoor unit + indoor components + duct) or just the outdoor unit? We may want to take a look at an old positioning/messaging tactic that The Unico System can be paired with any manufacturer s high SEER, high quality outdoor unit. 5 / 20
Answer Choices Own 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Q1 Do you own your own home or rent? Answered: 1,120 Skipped: 0 Responses 88.21% 988 Rent (Disqualified from remainder of survey) 11.79% 132 Total 1,120 Q2 Is your home single-family, detached dwelling (includes townhouses) or part of a multi-unit complex (i.e. condominium or purchased unit)? Answer Choices Single-family home Part of multi-unit complex (Disqualified from remainder of survey) Answered: 994 Skipped: 126 Responses 94.16% 5.84% 936 58 Total 994 Q3 Does your home currently have a central HVAC system? Answered: 953 Skipped: 167 Answer Choices Responses Yes, and I am satisfied with my current system. 61.39% 585 Yes, but I am dissatisfied with my current system. No, but I may consider adding one. No, and I have no interest in adding one. (Disqualified from remainder of survey) Other (please specify) 14.80% 141 13.96% 133 6.61% 63 3.25% 31 Total 953 6 / 20
2017 Residential Heating & Cooling Study: Old Home Enthusiasts Q4 Please indicate your thoughts about the following attributes in regard to your current central heating and cooling system: (Please rate all attributes or choose "N/A" if not applicable.) Answered: 818 Skipped: 302 Disagree Neither disagree nor agree Agree N/A Total Air can be specially filtered (e.g. high MERV rating or HEPA filters) 17.06% 139 17.30% 141 52.39% 427 13.25% 108 815 Can provide fresh (outside) air 27.52% 224 22.48% 183 35.50% 289 14.50% 118 814 Consistently produces the desired air temperature 15.11% 123 15.60% 127 64.62% 526 4.67% 38 814 Creates no strong drafts of hot or cold air when operating 14.92% 121 17.51% 142 62.39% 506 5.18% 42 811 Does not require supplemental systems (window A/C units, space heaters, etc.) 17.26% 140 7.27% 59 70.16% 569 5.30% 43 811 Has more than one zone (e.g. 2nd floor can be on while 1st floor is off) 41.89% 341 8.23% 67 27.40% 223 22.48% 183 814 Installation required no major remodeling/alteration to home's aesthetics 9.34% 76 12.78% 104 65.23% 531 12.65% 103 814 Is adequately covered by warranty 21.31% 173 18.10% 147 45.81% 372 14.78% 120 812 Is easily repaired when malfunctions 8.78% 71 27.44% 222 53.40% 432 10.38% 84 809 Low operating cost (monthly utility bill) 17.53% 142 29.63% 240 48.02% 389 4.81% 39 810 Maintains humidity at desired level 18.84% 153 21.31% 173 51.11% 415 8.74% 71 812 Operates quietly 14.43% 117 19.36% 157 61.90% 502 4.32% 35 811 Provides even temperatures throughout home (no hot or cold spots) 31.23% 253 16.67% 135 47.78% 387 4.32% 35 810 Requires little routine maintenance 7.66% 62 20.77% 168 67.12% 543 4.45% 36 809 7 / 20
air filtering Better 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Q5 Relative to each other, please rank the following attributes you most want from a central heating and cooling system: Answered: 773 Skipped: 347 1 2 3 4 5 6 7 8 Zoning Min. construction Quiet Long warranty Low EQ & install cost Low energy use Comfort Most desired Least disired 1 2 3 4 5 6 7 8 Total Comfort 49.36% 349 12.73% 90 9.19% 65 8.91% 63 5.52% 39 5.09% 36 2.83% 20 6.36% 45 707 Better air filtering (removal of allergens, odors, etc.) 7.54% 54 17.04% 122 12.29% 88 13.83% 99 14.25% 102 12.43% 89 15.36% 110 7.26% 52 716 Long warranty (greater than 10 years) 6.03% 43 8.98% 64 14.45% 103 16.13% 115 15.43% 110 15.43% 110 13.46% 96 10.10% 72 713 Low energy consumption 15.32% 110 30.36% 218 22.84% 164 11.98% 86 7.52% 54 6.13% 44 2.51% 18 3.34% 24 718 Low equipment and installation cost 7.84% 56 10.92% 78 15.55% 111 17.51% 125 21.29% 152 13.87% 99 9.38% 67 3.64% 26 714 Minimal construction/disruption to home 4.60% 33 4.74% 34 7.67% 55 9.62% 69 13.67% 98 16.60% 119 24.27% 174 18.83% 135 717 Quiet operation 3.27% 24 10.08% 74 12.53% 92 15.53% 114 14.31% 105 19.35% 142 17.71% 130 7.22% 53 734 Zoning capabilities 5.47% 41 4.01% 30 4.27% 32 6.54% 49 9.48% 71 10.95% 82 14.82% 111 44.46% 333 749 NOTE: Respondents were asked to rank these 8 attributes relative to each other (i.e. a forced ranking) and not as stand-alone items 8 / 20
Q6 Placing HVAC systems into "Basic," "Better," and "Best" categories, please match the following attributes to the category you would most expect to include them. (Please choose a category for all attributes.) 1000 800 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Answered: 742 Skipped: 378 600 400 200 0 Customer Support Filtration Zoning Easily Repaired Basic Better Best Fresh/Outside Air Warranty Produces desired temp No drafts High SEER Tax deductible Energy Star Best tech avail. Program. Thermostat Monitoring & remote control No remodeling Long life cycle Low EQ cost Low install cost Low operating cost Maintains humidity level Min. enviro impact Quiet operation No duct leakage Even temps Little maintainence Basic Better Best Total Respondents Access to manufacturer customer support after purchase 45.75% 339 38.06% 282 30.90% 229 741 Air can be specially filtered (e.g. higher rated MERV or HEPA filters) 16.22% 120 50.81% 376 40.95% 303 740 Allows for more than one zone 22.33% 165 41.81% 309 41.95% 310 739 Can be quickly and easily repaired in the event of malfunction 32.84% 243 36.76% 272 45.68% 338 740 Can provide fresh (outside) air 30.22% 223 45.80% 338 33.74% 249 738 Components adequately covered by warranty 34.15% 252 34.69% 256 44.99% 332 738 Consistently produces the desired air temperature 32.30% 239 34.59% 256 47.84% 354 740 Creates no strong drafts of hot or cold air when operating 30.14% 223 42.97% 318 38.92% 288 740 Equipment has a high SEER rating 18.05% 133 47.08% 347 43.55% 321 737 Equipment is eligible for rebates or tax deductions 26.15% 193 43.36% 320 43.50% 321 738 Equipment is Energy Star rated 28.42% 210 40.05% 296 47.09% 348 739 Includes best technology available 15.22% 112 30.98% 228 60.60% 446 736 Includes programmable thermostat 28.90% 213 40.30% 297 43.69% 322 737 (See more on next page) 9 / 20
2017 Residential Heating & Cooling Study: Old Home Enthusiasts Includes whole-house monitoring or remote control capabilities 19.02% 140 38.32% 282 47.83% 352 736 Installation requires no major remodeling/alteration to home's aesthetics 32.24% 237 41.09% 302 39.59% 291 735 Warrantied life cycle of 15 years or more 19.22% 142 36.81% 272 53.72% 397 739 Low equipment cost 38.16% 282 31.94% 236 39.51% 292 739 Low installation cost 39.24% 288 33.11% 243 41.01% 301 734 Low operating cost (monthly utility bill) 24.97% 184 35.96% 265 52.65% 388 737 Maintains humidity at desired level 25.88% 191 43.63% 322 41.73% 308 738 Minimizes impact to the environment 32.25% 238 41.87% 309 38.08% 281 738 Operates quietly 28.18% 208 42.41% 313 41.33% 305 738 Permits little-to-no duct air leakage 33.97% 250 38.45% 283 42.93% 316 736 Provides even temperatures throughout the home (no hot or cold spots) 26.77% 197 38.99% 287 47.01% 346 736 Requires little routine maintenance 30.60% 224 37.98% 278 45.36% 332 732 Breakdown of Additional Comments (75): "N/A" or "None" (22) = 29.3% High-Tech Features (16) = 21.3% Reliability/Dependability/Quality (10) = 13.3 Filtering (10) = 13.3% Other (7) = 9.3% Aesthetics/space-saving (5) = 6.6% Energy Efficiency (3) = 4% EZ to find technicians/ez for technicians (2) = 2.6% Humidity Control(1) = 1.3% Zoning (1) = 1.3% 10 / 20
Q7 What information sources would you likely use to gather information about heating and cooling system products. (Please rate all sources.) Angie's List 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Answered: 731 Skipped: 389 Not likely to use 61.75% 444 May use 31.15% 224 Likely to use Total Weighted Average 7.09% 51 719 1.45 Consumer product review publications/websites 6.32% 46 41.35% 301 52.34% 381 728 2.46 Friends and family 9.05% 66 42.39% 309 48.56% 354 729 2.40 "Google" search 13.26% 96 43.23% 313 43.51% 315 724 2.30 HVAC association websites 28.14% 204 50.07% 363 21.79% 158 725 1.94 HVAC blogs 49.93% 362 37.93% 275 12.14% 88 725 1.62 HVAC distributor websites 31.40% 228 50.55% 367 18.04% 131 726 1.87 HVAC manufacturer brochures, ads or other marketing material 23.76% 172 52.62% 381 23.62% 171 724 2.00 HVAC manufacturer websites 18.98% 138 48.42% 352 32.60% 237 727 2.14 HVAC trade magazines/newspapers 60.28% 437 29.79% 216 9.93% 72 725 1.50 Local or preferred HVAC contractor 11.83% 86 46.91% 341 41.27% 300 727 2.29 Social media (Facebook, Twitter, etc.) 53.46% 386 35.87% 259 10.66% 77 722 1.57 11 / 20
Q8 What information sources would you likely use when choosing an HVAC contractor? (Please rate all sources.) Referral from previous customer 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Answered: 727 Skipped: 393 Not likely to use 4.97% 36 May use 48.62% 352 Likely to use Total Weighted Average 46.41% 336 724 2.41 Referral from friend or family 3.46% 25 32.78% 237 63.76% 461 723 2.60 Referral from other service professional (remodeler, plumber, electrician, etc.) 5.92% 43 51.38% 373 42.70% 310 726 2.37 Internet search 16.50% 119 56.17% 405 27.32% 197 721 2.11 Local advertising (Yellow Pages, etc.) 39.97% 287 51.39% 369 8.64% 62 718 1.69 Contractor listing on manufacturer's website 24.86% 179 60.14% 433 15.00% 108 720 1.90 Q9 How many HVAC contractors would you be likely to contact for bids and information? 100% Answered: 725 Skipped: 395 80% 60% 40% 20% 0% 1 2-3 4-5 More than 5 Answer Choices 1 2-3 4-5 More than 5 Responses 4.55% 33 81.52% 591 11.86% 86 2.07% 15 Total 725 12 / 20
Q10 Please indicate your likelihood of purchasing products from the following central heating and cooling system manufacturers. Amana 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Not at all likely 21.44% 149 Answered: 707 Skipped: 413 Somewhat likely 36.40% 253 Very likely 9.21% 64 Unsure Total Weighted Average 32.95% 229 695 2.54 American Standard 16.57% 115 38.90% 270 14.55% 101 29.97% 208 694 2.58 Carrier 6.15% 43 34.48% 241 44.49% 311 14.88% 104 699 2.68 Goodman 26.15% 182 22.56% 157 9.20% 64 42.10% 293 696 2.67 Heil 22.82% 160 27.96% 196 9.56% 67 39.66% 278 701 2.66 Hi-Velocity Systems 28.84% 201 20.37% 142 3.44% 24 47.35% 330 697 2.69 Lennox 8.40% 59 35.61% 250 35.19% 247 20.80% 146 702 2.68 LG 17.02% 120 37.30% 263 19.15% 135 26.52% 187 705 2.55 Mitsubishi 19.40% 136 35.24% 247 13.98% 98 31.38% 220 701 2.57 Rheem 11.82% 83 34.76% 244 26.35% 185 27.07% 190 702 2.69 Ruud 19.51% 136 30.27% 211 13.92% 97 36.30% 253 697 2.67 Spacepak 33.48% 232 16.31% 113 1.88% 13 48.34% 335 693 2.65 Trane 5.71% 40 31.95% 224 45.36% 318 16.98% 119 701 2.74 Unico System 24.71% 172 22.70% 158 7.90% 55 44.68% 311 696 2.73 Uponor (Wirsbo) 31.89% 221 15.44% 107 2.31% 16 50.36% 349 693 2.71 Weil-McLain 28.92% 201 18.42% 128 4.32% 30 48.35% 336 695 2.72 York 14.08% 98 33.48% 233 16.67% 116 35.78% 249 696 2.74 13 / 20
2017 Residential Heating & Cooling Study: Old Home Enthusiasts Q11 If you chose "Very likely" to buy products from the manufacturers listed in Question #10, please list any attributes that come to mind for that/those manufacturer(s) (e.g. Manufacturer X = quality, Manufacturer Y = dependability, etc.) Please list as many attributes or descriptions as you would like. Answered: 357 Skipped: 763 Q12 Are you aware that some utility companies provide rebates for energy efficient HVAC systems? 100% Answered: 710 Skipped: 410 80% 60% 40% 20% 0% Yes No Answer Choices Yes No Responses 78.31% 556 21.69% 154 Total 710 14 / 20
Q13 If you are considering replacing an existing or installing a new central heating and cooling system, please indicate your chief reasons for doing so. (Please choose all that apply.) 100% 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Answered: 594 Skipped: 526 80% 60% 40% 20% 0% Current system failed/is failing Current system requires suppleme... Do not currently have central... Wish to replace current system... Wish to replace current system... Other (please specify) Answer Choices Current system failed/is failing Current system requires supplemental solutions (e.g. space heaters & window A/Cs) Do not currently have central HVAC Wish to replace current system with/add new energy efficient system Wish to replace current system with/add new technology Other (please specify) Responses 31.14% 185 14.98% 89 18.86% 112 35.69% 212 25.59% 152 24.58% 146 Total Respondents: 594 Breakdown of "Other" responses (146): "N/A," "Satisfied w/ Current," or "Not Considering" = 104 (71.2%) Advanced Age of System = 10 (6.8%) Comfort Deficiencies w/ Current System = 9 (6.1%) Waiting for Current System to Fail (or more than 1 year) = 8 (5.4%) Energy Efficiency Issues = 5 (3.4%) Don't Have/Want to Add = 4 (2.7%) Need for New Build/Addition = 4 (2.7%) 15 / 20
Q14 Will you specify a particular central heating and cooling product OR rely on your installing contractor's recommendation? 100% 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Answered: 689 Skipped: 431 80% 60% 40% 20% 0% I will specify a specific product for installation I will defer to my contractor's recommendation Other (please specify) Answer Choices I will specify a specific product for installation I will defer to my contractor's recommendation Other (please specify) Responses 34.54% 238 48.19% 332 17.27% 119 Total 689 16 / 20
Q15 When will you begin gathering information on new heating and cooling systems? 100% 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Answered: 695 Skipped: 425 80% 60% 40% 20% 0% Not until current system fails 3 months or less before decision to purchase 3 months to 6 months before decision t... 6 months to 1 year before decision to purchase 1 year or more before decision to purchase Answer Choices Not until current system fails 3 months or less before decision to purchase 3 months to 6 months before decision to purchase 6 months to 1 year before decision to purchase 1 year or more before decision to purchase Responses 37.41% 260 14.96% 104 17.12% 119 12.95% 90 17.55% 122 Total 695 17 / 20
2017 Residential Heating & Cooling Study: Old Home Enthusiasts Q16 What incentive could a manufacturer provide that would make you want to replace an older, existing (working) system now? Answered: 585 Skipped: 535 Breakdown of Motivating Incentives: "N/A," "Nothing," "Free," etc. = 178 (32.6%) Lower Operating Costs/Energy Efficiency = 30 (5.5%) Extended Warranty = 54 (9.9%) Pricing Incentives = 348 (63.8%) - Discounts = 168 of 348 (48.2% of Pricing Incentives) - Rebates = 158 of 348 (45.4% of Pricing Incentives) - Financing = 52 of 348 (14.9% of Pricing Incentives) - Buy-Back = 6 of 348 (1.7% of Pricing Incentives) 18 / 20
Q17 Please rank the relative importance of the following obstacles to your purchase of a new heating and cooling system. (Please choose all that apply.) Cost of operation (monthly bills will increase) 2017 Residential Heating & Cooling Study: Old Home Enthusiasts Answered: 693 Skipped: 427 Not important 6.52% 45 Somewhat important 29.28% 202 Very important Total Weighted Average 64.20% 443 690 2.58 Disruption of home's space and aesthetics to fit ducting 22.35% 154 46.59% 321 31.06% 214 689 2.09 Equipment and installation cost 1.16% 8 17.27% 119 81.57% 562 689 2.80 19 / 20
2017 Residential Heating & Cooling Study: Old Home Enthusiasts Q18 Please provide your email to be entered into a drawing to win a $200 Visa gift card! Answered: 691 Skipped: 429 20 / 20