What is Next for ECM in Age of Digital Disruption Darko Sesvecanec Content Service Leader IBM, ASEAN Aug 4, 2017 2016 IBM Corporation
The Evolution of Enterprise Content Management (ECM) 1980s- Systems of Record Store. Search. Retrieve, workflow 1990s 2000 + Systems of Engagement Activating content 2015+ Systems of Insight Drive every decision Fuel every interaction Power every process Databases & Repositories Collaboration and Case Management Analytics Everywhere 2016 IBM Corporation 2 2
Key transformations LOB needs solutions much faster to meet business needs Digital transactions,iot Mobility Cloud - Private, Public, and Hybrid IT transforming - Gartner calling it Bimodal Development practices - Agile dev, DevOps, Continuous Delivery, User Experience Design 2016 IBM Corporation 3
IBM ECM Strategy Focused on Delivering Business Value to Clients in Line with IBM Strategic Imperatives Data & Analytics Cloud Social & Mobile Cognitive Capture content anywhere Analyze content for insight Leverage hybrid ECM cloud solutions Secured Content by a trusted host provider Access content anywhere and Collaborate Deliver content in context Understand Reason Learn Think Go mobile with ECM 2016 IBM Corporation 4
Big Data & Analytics 2016 IBM Corporation 5
We are in a new era of big data Explosion of data Need for rapid insight Digital transformation forces Pervasive connectivity Big data Over 80 % of all data is unstructured and growing 15 times the rate of structured data Social Mobile Cloud Yet most analytics is done on the 20% structured data Analytics 2016 IBM Corporation 6
2016 IBM Corporation 7
Unified data and analytics platform of future $ Grow Customers Improve ROI Rapid Applications Investigations and Fraud New Business Models Manage Risk Content Solutions Case Solutions ILG Solutions Contetn Analytics Solutions HISTORICAL CONTEXTUAL PREDICTIVE COGNITIVE A B C IBM ECM & Box Cloud Data Services Hadoop and Open Source Data Warehouses 2016 IBM Corporation 8
Cloud 2016 IBM Corporation 9
Organizations are adopting cloud 53% Expect cloud to raise revenue in next two years 75% Large organizations embracing or deploying cloud 80% of enterprise IT organizations will commit to hybrid cloud by 2017 By 2018 At least half of IT spending will be cloud-based 85% Of leaders report that hybrid cloud is accelerating digital transformation in their organization * IDC 2016 Worldwide Predications, Gartner, Forrester, UBS Equities, TBR * Redefining Boundaries, Insights from the Global C-suite Study, IBM Institute for Business Value, 2015 2016 IBM Corporation 10
Six new IBM ECM Cloud offerings available Content Foundation Content Manager Enterprise Records Case Manager on Cloud Datacap on Cloud CM OnDemand on Cloud 11
Much more than just software! What is in the ECM cloud box? Hardware Software SoftLayer provisioning Software installation and configuration Network configuration Readiness testing HA/DR Data encryption and security Replicated storage Back-ups Intrusion detection 24 X 7 system monitoring and support SysAdmin 2016 IBM Corporation 12
IBM Advantages for Cloud Solutions Highly scalable infrastructure High availability and disaster recovery Worldwide data centers Follow the sun support, 24x7 Flexible deployment models Virtual private environment Single vendor for both the cloud and solutions Leader in hybrid cloud* * 2016 IBM Corporation http://www.eweek.com/cloud/forrester-synergy-research-name-ibm-cloud-leader.html 13
IBM ECM Cloud Offerings in 4 Models Choose from four models based on workload Pricing is a fixed amount per model /per month Workload defined: Content Foundation concurrent users Content Manager concurrent users Enterprise Records concurrent users Case Manager concurrent users and case load a day Datacap pages per day CMOD data throughput per day No counting users for licensing!!! Bronze Silver Gold Platinum 14
Mobile 2016 IBM Corporation 15
Navigator Mobile ios and Android apps Access, manage and collaborate on content anywhere Brand new user experience Browse, search, view Add content, checkin On-device sync Offline support Supports MS Office for ios Mobile device management (IBM Fiberlink MaaS360, Airwatch) SDK for customization 2016 IBM Corporation 16
Datacap Mobile ios and Android apps Auto-capture with video camera Real-time edge detection On-device OCR, barcode, form identification ID and passport capture Document separation, assembly and indexing Offline capture Mobile device management (IBM Fiberlink MaaS360, Airwatch) SDK for customization 2016 IBM Corporation 17
Case Manager Mobile ios and Android apps Get work done away from the office Make field-workers productive See case info from anywhere Perform tasks, take actions Dashboards, geo-location, history Branding of the app Mobile device management (IBM Fiberlink MaaS 360, Airwatch) SDK for customization 2016 IBM Corporation 18
Cognitive 2016 IBM Corporation 19
Cognitive Capture Understands Documents from Many Sources Scan Fax Email Mobile ECM systems Web Services Capture and process information across channels and formats Image PDF email Fax Word Excel Text
Applying Cognitive Computing to Capture Unstructured content, typically needs human processing which is expensive and slower. Examples; Correspondence Contracts PDF files containing multiple documents A cognitive capture system addresses these valuable, highly variable and complex documents that until now have been hard to automate.
Capture Is Entering a New Cognitive Era Cognitive systems can ingest unstructured data in all its forms. And importantly, they: Understand it through sensing and interaction Reason about it crossing structured and unstructured data to generate hypotheses, considered arguments and recommendations Learn in fact, they never stop learning Watson is the most advanced example. The latest advances in advanced imaging, natural language processing and machine learning applied to capture
Cognitive Capture Processes Documents the Way Humans Do Classifies and extracts information from documents that have never been seen before Examine the layout for clues about document type Read & analyze the contents Draw conclusions & take action Understand and learn from new knowledge and provide feedback
Cognitive Capture Analysis, training and previous experience are applied to identify documents automatically Document= Legal Inquiry 24
Cognitive Capture COMPANY PERSON JOB TITLE DATE Important information can be identified and extracted for use in downstream applications COMPANY ADDRESS PERSON PERSON DATE CITY PERSON
Text analytics including Watson AlchemyAPI extracts data using the business language and context
Pulling it all together
How is IBM reimaging ECM? Making ECM more engaging and easier to use across your organization Democratizing ECM in partnership with Box Try and buy - pay for what you consume Composable services speed application development Cloud - including hybrid deployment Mobile Cognitive 2016 IBM Corporation 28
Evolution of ECM to Content Services Capture Services Archive Services Governance Services Data Aggregation Services Dashboard Services Dynamic Workflow Services Analytics Services Mobile Access Services Collaboration Services Foundational Services Work Management Services Cloud, Mobile and Analytics Services
IBM ECM is leading the way Gartner Enterprise Content Management Magic Quadrant 2016 IBM has one of the broadest ECM portfolios on-premises and cloud delivery models with integrated hybrid options, and global reach make IBM a leading ECM vendor and a preferred vendor for large, global enterprises.
ABILITY TO EXECUTE Gartner ECM Magic Quadrants 2017-2015ECM Magic Quadrants 2007-2013 COMPLETENESS OF VISION
2016 IBM Corporation darko@sg.ibm.com