ABOUT APQC's MEASURE The APQC Open Standards Benchmarking measure list concisely lists all of the measures currently available for a specific survey. These measures are organized by research area (A), the survey name (B), and finally by category of measure (C). The list identifies each measure's "metric group ID" number (D), the measure name (E), the formula in english as APQC computes it(f), the formula in question numbers specific to this survey (G), and whether or not the measure is a key performance indicator for its associated process (H). For more information about APQC's Open Standards Benchmarking, please contact us directly on +1-713-681-4020 or visit the APQC Open Standards Benchmarking website on www.apqc.org/osb. 1 of 6 10/19/2015 2015 APQC
ID # NAME FORMULA KPI COST EFFECTIVENESS (8 MEASURES) 103728 Total cost to perform the process group "Manage employee information and analytics" per $1,000 revenue Total cost to perform the process group "manage employee information" / (Total business entity revenue *.001) 103940 Total cost to perform the process group "Manage employee information and analytics" per business entity employee 101733 Overhead cost of information" per business entity employee 101731 Overhead cost to perform the process group "manage employee information" per $1,000 revenue 104059 Personnel cost to perform the process group "Manage employee information and analytics" per $1,000 revenue 104065 Personnel cost to perform the process group "Manage employee information and analytics" per business entity employee 207.0030c / (200.0050 *.001) Total cost to perform the process group "manage employee information" / Number of business 207.0030c / 200.0180a allocated to overhead * Internal cost to perform information") / 100)/ Number of business ((207.0040c * 207.0030a) / 100)/ 200.0180a allocated to overhead * Internal cost to perform information") / 100) / (Total business entity revenue * 0.001) ((207.0040c * 207.0030a) / 100) / (200.0050 * 0.001) allocated to personnel * Internal cost to perform information") / 100) / (Total business entity revenue *.001) ((207.0040a * 207.0030a) / 100) / (200.0050 *.001) allocated to personnel * Internal cost to perform information") / 100) / Number of business ((207.0040a * 207.0030a) / 100) / 200.0180a 2 of 6 10/19/2015 2015 APQC
COST EFFECTIVENESS (8 MEASURES) 103375 Systems cost to perform the process group "Manage employee information and analytics" per $1,000 revenue 103376 Systems cost to perform the process group "Manage employee information and analytics" per business entity employee CYCLE TIME (3 MEASURES) allocated to systems * Internal cost to perform information") / 100) / (Total business entity revenue * 0.001) ((207.0040b * 207.0030a) / 100) / (200.0050 * 0.001) allocated to systems * Internal cost to perform information") / 100) / Number of business ((207.0040b * 207.0030a) / 100) / 200.0180a 100325 Average time in days to fulfill an ad hoc information request Cycle time in days for the function "develop and manage human capital" to fulfill an ad hoc information request 100303 Response time in hours for non-routine "manage employee information" inquiries 100305 Response time in hours for routine "manage employee information" inquiries PROCESS EFFICIENCY (1 MEASURES) 101053 Number of FTEs that perform process group "Manage employee information and analytics" per $1 billion revenue STAFF PRODUCTIVITY (1 MEASURES) 100489 Number of business per FTE that performs the process group "Manage employee information and analytics" 207.0160 Response time in hours for a non-routine inquiry for the process group "manage employee information" 207.0350 Response time in hours for a routine inquiry for information" 207.0340 Number of FTEs who perform the process group "manage employee information" / (Total business entity revenue * 0.000000001) 207.0010d / (200.0050 * 0.000000001) Number of business / Number of FTEs who perform the process group "manage employee information" 200.0180a / 207.0010d 3 of 6 10/19/2015 2015 APQC
SUPPLEMENTAL INFORMATION (12 MEASURES) 101364 Number of monthly non-routine "manage employee information" inquiries per business entity employee Number of non-routine inquiries received monthly for the process group "manage employee information" / Number of business 101400 Number of monthly routine "manage employee information" inquiries per business entity employee 207.0320 / 200.0180a Number of routine inquiries received monthly for information" / Number of business entity employees 100039 Other cost to perform information" as a percentage of the total cost to perform the process group 207.0310 / 200.0180a allocated to costs other than personnel, systems, and overhead*internal cost to perform 101652 Outsourced cost of the process group "Manage employee information and analytics" as a percentage of the total cost to perform the process group 100056 Overhead cost to perform the process group "manage employee information" as a percentage of the total cost to perform the process group 101787 Percentage of "manage employee information" inquiries received that are non-routine (207.0040d*207.0030a)/207.0030c Outsourced cost to perform the process group "manage employee information"/total cost to perform information"*100 207.0030b/207.0030c*100 allocated to overhead*internal cost to perform (207.0040c*207.0030a)/207.0030c Number of non-routine inquiries received monthly for the process group "manage employee information"/(number of routine inquiries received monthly for the process +Number of non-routine inquiries received monthly for information")*100 207.0320/(207.0310+207.0320)*100 4 of 6 10/19/2015 2015 APQC
SUPPLEMENTAL INFORMATION (12 MEASURES) 101788 Percentage of "manage employee information" inquiries received that are routine Number of routine inquiries received monthly for information"/(number of routine inquiries received monthly for the process group "manage employee information"+number of non-routine inquiries received monthly for the ) *100 101791 Percentage of "manage employee information" inquiries received via digital communication channels 101796 Percentage of "manage employee information" inquiries received via non-digital communication channels 100070 Personnel cost to perform the process group "Manage employee information and analytics" as a percentage of the total cost to perform the process group 207.0310/(207.0310+207.0320)*100 Percentage of inquiries received for the process employees" through digital communication channels 207.0330a Percentage of inquiries received for the process employees" through non-digital communication channels 207.0330b allocated to personnel*internal cost to perform 100093 Systems cost to perform the process group "Manage employee information and analytics" as a percentage of the total cost to perform the process group (207.0040a*207.0030a)/207.0030c allocated to systems*internal cost to perform 100819 Total labor cost to maintain and support HRIS as a percentage of total business entity personnel cost (207.0040b*207.0030a)/207.0030c (Labor cost for full or part-time employees to maintain and support HRIS+Labor cost for temporary or contract employees to maintain and support HRIS)/(Personnel cost of business entity FTEs) * 100 (207.0080a(ii)+207.0080b(ii))/(200.0180c) * 100 5 of 6 10/19/2015 2015 APQC
About APQC's Open Standards Benchmarking APQC is the steward of the open standard benchmarking content. Content is developed and reviewed by various subject matter experts. Participation in APQC's Open Standards Benchmarking is complimentary for APQC Enterprise Members. APQC Functional Members can benchmark in their functional membership at no cost. By participating, you will receive a detailed table comparing your responses with those of your peers. In essence, you ll get a row-by-row comparison of your responses versus those of your peers. The data tables will feature your answers as well as indicate the high, median and low performance ranges. Past participants have used open standards benchmarking research reports to set baselines for process improvement projects, to build a business case for new initiatives, to prioritize high-impact opportunities, and even to validate success or return on investment from efforts. For more information, call +1-713-681-4020 or visit www.apqc.org/osb. 6 of 6 10/19/2015 2015 APQC