ABOUT APQC's OPEN STANDARDS BENCHMARKING MEASURE LIST The APQC Open Standards Benchmarking measure list concisely lists all of the measures currently available for a specific survey. These measures are organized by research area (A), the survey name (B), and finally by category of measure (C). The list identifies each measure's "metric group ID" number (D), the measure name (E), the formula in english as APQC computes it(f), the formula in question numbers specific to this survey (G), and whether or not the measure is a key performance indicator for its associated process (H). For more information about APQC's Open Standards Benchmarking, please contact us directly on +1-713-681-4020 or visit the APQC Open Standards Benchmarking website on www.apqc.org/osb. Page 1
ID # NAME FORMULA KPI FINANCE AND ACCOUNTING COST EFFECTIVENESS (5 MEASURES) 104613 Total cost to operate the finance shared services center(s) per $1,000 revenue 105554 Amount of non-labor savings generated from the implementation of end-to-end processes in the finance shared services center per $1 billion revenue Total cost of finance Shared Services Center/(Total business entity revenue * 0.001) 302.0880/(302.0070 * 0.001) Approximate amount of non-labor savings generated from the implementation of shared services / (Total business entity 105549 Percentage of labor savings observed by the finance shared services center through implementation of end-to-end processes 105550 Percentage of non-labor savings observed by the finance shared services center through implementation of end-to-end processes 302.0440 / (302.0070 * 0.000000001) Labor related cost savings generated by the shared services center 302.0380 Non-labor related cost savings generated by the shared services center 302.0390 103539 Total cost to perform the finance function per $1,000 revenue Total cost to perform the function "manage financial resources"/(total business entity revenue * 0.001) CYCLE TIME (1 MEASURES) 104615 Cycle time in days for finance shared services center to complete the monthly financial close PROCESS EFFICIENCY (10 MEASURES) 104616 Number of finance function FTEs across the entire organization per $1 billion revenue 302.0870/(302.0070 * 0.001) Cycle time in days to complete monthly financial close 302.0960 Number of entire organization FTEs that perform the function "manage financial resources" / (Total organization 101035 Number of FTEs that perform the process "invoice customer" per $1 billion revenue 302.0050 / (302.0040 * 0.000000001) Number of FTEs who perform the process "invoice customer" / (Total business entity revenue * 0.000000001) 101096 Number of FTEs that perform the process "perform general accounting" per $1 billion revenue 302.0910 / (302.0070 * 0.000000001) Number of FTEs who perform the process "perform general accounting" / (Total business entity revenue * 0.000000001) 302.0950 / (302.0070 * 0.000000001) Page 2
FINANCE AND ACCOUNTING PROCESS EFFICIENCY (10 MEASURES) 101098 Number of FTEs that perform the process "perform planning/budgeting/forecasting" per $1 billion revenue Number of FTEs who perform the process "perform planning/budgeting/forecasting" / (Total business entity 101108 Number of FTEs that perform the process "process accounts payable (AP)" per $1 billion revenue 101109 Number of FTEs that perform the process "process accounts receivable (AR)" per $1 billion revenue 302.0980 / (302.0070 * 0.000000001) Number of FTEs who perform the process "process accounts payable (AP)"/(Total business entity 302.0890/(302.0070 * 0.000000001) Number of FTEs who perform the process "process accounts receivable (AR)"/(Total business entity 101165 Number of FTEs that perform the process group "manage taxes" per $1 billion revenue 302.0930/(302.0070 * 0.000000001) (FTEs performing the process "develop tax strategy and plan" + FTEs performing the process "process taxes")/(total business entity revenue * 0.000000001) 101167 Number of FTEs that perform the process group "manage treasury operations" per $1 billion revenue (302.0990 + 302.1000)/(302.0070 * 0.000000001) Number of FTEs who perform the process group "manage treasury operations" / (Total business entity 302.1050 / (302.0070 * 0.000000001) 105548 First contact resolution rate for the finance shared services center First contact resolution rate for finance SSC 302.0290 101163 Number of FTEs that perform the process group "manage internal controls" per $1 billion revenue STAFF PRODUCTIVITY (5 MEASURES) 101287 Number of invoices processed per FTE that performs the process "invoice customer" Number of FTEs who perform the process group "manage internal controls"/(total business entity 302.1030/(302.0070 * 0.000000001) Number of invoices billed to customer / Number of FTEs who perform the process "invoice customer" 101290 Number of invoices processed per FTE that performs the process "process accounts payable (AP)" 302.0920 / 302.0910 Number of invoices processed / Number of FTEs who perform the process "process accounts payable (AP)" 101395 Number of receipts processed per FTE that performs the process "process accounts receivable (AR)" 302.0900 / 302.0890 Number of receipts processed / Number of FTEs who perform the process "process accounts receivable (AR)" 302.0940 / 302.0930 Page 3
FINANCE AND ACCOUNTING STAFF PRODUCTIVITY (5 MEASURES) 104617 Number of bank accounts per finance shared services center FTE that performs the process group "manage treasury operations" Number of corporate bank accounts managed by this finance SSC / Number of FTEs who perform the process group "manage treasury operations" 105551 Total number of purchase orders placed per finance shared services center employee responsible for creating/distributing purchase orders SUPPLEMENTAL INFORMATION (4 MEASURES) 105545 Percentage of internal controls staff that is centralized at the finance shared services center 105552 Percentage of journal entries that are automated or system generated at the finance shared services center 105544 Ratio of tax strategy to tax filing staff at the finance shared services center 105553 Total number of finance employees dedicated to "Problem desk" or "Customer Care" inquiries as a percentage of finance shared services center employees 302.1060 / 302.1050 Number of purchase orders placed / Number of FTEs who perform the process "order materials/services" who create/distribute purchase orders 302.0450 / 302.0460 Centralized internal controls staff percentage 302.1040 Percentage of journal entry line items recorded to the general ledger using automated methods 302.0970 Ratio of tax strategy to tax filing staff at business entity 302.1010 (Number of dedicated finance employees fielding incoming finance inquiries / Number of Shared Services Center Employees) * 100 (302.0280 / 302.0090) * 100 About APQC's Open Standards Benchmarking APQC is the steward of the open standard benchmarking content. Content is developed and reviewed by various subject matter experts. Participation in APQC's Open Standards Benchmarking is complimentary for APQC Enterprise Members. APQC Functional Members can benchmark in their functional membership at no cost. By participating, you will receive a detailed table comparing your responses with those of your peers. In essence, you ll get a row-by-row comparison of your responses versus those of your peers. The data tables will feature your answers as well as indicate the high, median and low performance ranges. Past participants have used open standards benchmarking research reports to set baselines for process improvement projects, to build a business case for new initiatives, to prioritize high-impact opportunities, and even to validate success or return on investment from efforts. For more information, call +1-713-681-4020 or visit www.apqc.org/osb. Page 4
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