Vynamic Transaction Automation Differentiate with Unexpected Capabilities
In a recent global survey, 57% of respondents said improving consumer experience was the most critical change their organization needed to make at the self-service channel. 2017 ATM and Self-Service Software Trends ATM Marketplace 2 Vynamic Transaction Automation
Cut costs and enhance consumer experiences with flexible, future-forward self-service software designed to empower new transactions. The financial services industry is on a journey of unprecedented transformation. As physical and digital channels and experiences converge, consumers of all ages are becoming increasingly tech savvy. Their needs and expectations are shifting radically. Technological innovations are advancing more rapidly than ever before (yet many financial institutions continue to be hampered by legacy network limitations and core system integrations). At the center of this journey is an essential truth: Changes in consumer preferences and behaviors have driven the fusion of transactional banking and relationship banking and we will never again be able to truly extract one from the other. In our modern, digitally driven banking ecosystem, transactional interactions don t supersede relationships; they actually create and nurture them. In a recent global survey, 57% of respondents 1 said that improving consumer experience was the most critical change their organization needed to make at the self-service channel. Futureproofing the consumer experience requires all of us to build open, flexible pathways between channels, so every transaction becomes seamless, efficient even delightful. Advanced self-service capabilities and increased automation are requirements simply to keep up with these evolving demands. But how can your financial institution make the right decisions about which new technology to implement where? 1 Source: 2017 ATM and Self-Service Software Trends, ATM Marketplace 3 Vynamic Transaction Automation
Our Vynamic Software suite was built on the principles of openness and flexibility. Vynamic Transaction Automation is the world s first connected commerce software smart enough to power the split-second business decisions your multi-channel network requires to optimize transactions and drive efficiencies. TRANSACTION AUTOMATION CAPABILITIES Self-service Split Deposit Check Cashing Payments Cardless Withdrawal / Mobile Cash Business Deposits Authentication Assisted service Over the Limit Withdrawals Cash Transit Reporting during Deposit Realtime Check Validation 4 Vynamic Transaction Automation
THE FREEDOM TO GO OFF THE RAILS For decades, financial institutions have been locked into interchange processes that incur a fee for each ATM transaction conducted on the ATM rails. Because there was no simple method of determining an on-us vs. off-us consumer, there were very few options, until now. Vynamic Transaction Automation brings true teller capabilities to the ATM: when the terminal detects an on-us consumer, it processes the transaction direct to the core backend system. Behind the scenes, your organization is empowered to facilitate transactions in-house whenever possible saving money and driving efficiencies while enabling more advanced and complex transactions. THE EXPERIENCE CONSUMERS EXPECT Without the restrictions of network permissions and interchange fees, you can do some amazing new things throughout your fleet which translates into a welcome opportunity to surprise and delight your consumers. Our progressive, future-forward solutions include concierge capabilities to assist consumers via tablet or video interactions, pre-staged transactions, split deposits and much more. Your organization should have the ability to give your on-us consumers a specialized, personalized experience at the ATM, and that s what Vynamic Transaction Automation offers; fully integrated, advanced transaction capabilities that s specific to your own consumers. Our fully multi vendor software practically mirrors the transaction capabilities of traditional teller functions, and features a modular approach that integrates seamlessly into your teller/core system, empowering you to establish an actionable, long-term branch transformation strategy that incorporates transaction migration. 5 Vynamic Transaction Automation
The Vynamic Transaction Automation Spectrum Whether your consumers conduct their transactions completely on their own, from start to finish, or they require assistance from your staff, Vynamic Transaction Automation enables a seamless, intuitive experience by connecting to your core system. ADVANCED SELF SERVICE Today s Self-Service terminals can do so much more than the old cash and dash routine are you using this highly capable channel to its full potential? Because the truth is, consumers really do have an appetite for additional functionality at the ATM. Using Vynamic Transaction Automation, a consumer initiates their desired transaction (i.e. Payment, bill pay, check cashing, etc), which is conducted at the terminal and sent to the core system instead of the ATM rails and host for processing and posting automatically, and with instant account access. Your FI has the opportunity to deliver enhanced, complex transactions to on-us consumers through the self-service channel, by leveraging existing branch systems to decrease the cost of the transaction, while increasing tellers ability to better serve other consumers. PRE-STAGED TRANSACTIONS Today s consumers expect speed and simplicity, regardless of the channel they choose to conduct a transaction. They want easy (but secure) access to cash, without barriers and extra steps. For FIs, a new way to meet those expectations is by taking the card out of the transaction completely, and empowering people to pre-stage their transactions via mobile or digital channels. Using Vynamic Transaction Automation, consumers can use their mobile banking app to schedule an amount to withdrawal or they can prearrange an amount to send to someone else by entering their phone number. This issues a one-time PIN (OTP) to be use at one of your terminals, no card necessary. Once at the ATM, the transaction can be processed using core system directly, rather than the standard ATM rails. Not only is this experience faster and more efficient, it provides your consumer with greater security. Interchange Fees Increased Capabilities PRE-STAGED TRANSACTION OVERRIDE CARDLESS AUTHENTICATION INTERACTIVE TELLER Teller Tablet Options Connecting to Your Core System Video on Demand Options Connecting to Your Core System ON US SELF SERVICE CUSTOMER REMOTE SERVICE 6 Vynamic Transaction Automation
TRANSACTION OVERRIDE How often do your consumers fail to complete all their desired transactions during a single ATM visit? There are many reasons why those experiences can occur, but Vynamic Transaction Automation offers an innovative solution: your on-us consumers can manually or automatically trigger assistance, based on your organization s pre-determined business rules for transactions such as over-the-limit cash withdrawals. By enabling local or remote assistance, either through a wireless tablet or desktop concierge using two-way video, the session can be quickly approved in real-time, ensuring a quick, effortless experience. Additionally, this direct connection into the core system provides valuable insights into session activity, opening the door for improved interactions and additional cross-selling opportunities. CARDLESS AUTHENTICATION Mobile solutions are increasingly critical in offering an omnichannel experience. Consumers expect to do just about everything on the channel of their choice, and that typically means mobile. Ironically, a 2017 Forrester research report entitled Banking on Millennials noted: It s not all about mobile, what this group really wants is unfettered access to their accounts. With Vynamic Transaction Automation, on-us consumers can use the self-service channel without their card, by enabling authentication via two-way video. Once the remote service representative authenticates the user as an account owner at the designated financial institution, control is handed over to the terminal, and your consumer can proceed with their transaction, which can be processed and posted to the core system directly. INTERACTIVE TELLER CAPABILITIES With so many video-enabled tools available these days (FaceTime, Skype, etc.), conducting a transaction via video is becoming the new norm. Video technology empowers your self-service channel to offer remote teller-like services when needed. In interactive teller mode, the remote service representative can handle your consumer s transaction from start to finish even validating the credentials of on-us consumers so that a consumer can get the assistance they need for all or part of their transaction. Consider the most common activities currently taking place in your branches but think beyond simple deposits and withdrawals. Assess the kinds of transactions being performed in branches in more detail to identify additional opportunities for migration to self-service. If you automated new transactions, and achieved greater consumer adoption, how much time could it save your branch staff every single day? And if you could complete those transactions within your own teller/ core system, how optimized could your self-service network become? To learn more, visit DieboldNixdorf.com. Copyright 2018 Diebold Nixdorf, Incorporated. All rights reserved. Diebold Nixdorf is a trademark of Diebold Nixdorf, Incorporated. v1.0-082018