Management Fundamentals Introduction to Management 1. Explain the meaning of the term Management. 2. List the core functions of management. 3. Briefly explain the core functions of management. Example: Planning is the process of establishing goals and objectives and deciding how to achieve them. Initially management will decide on goals of the organisation based on their vision and mission. Once the goals are in place management will develop a comprehensive strategy to achieve these goals (also known as strategic planning). These strategies will be implemented through tactical and operational planning. Organising is the... 1 Page
4. Explain the responsibilities of different managers based on the level of management. Top Managers... Middle Managers Middle Managers are usually positioned in the middle of the organisational hierarchy. They are the link between the top management and the first-line management. The main responsibilities of the middle managers include implementing 2 Page
strategies developed by the top management and work towards achieving the goals set for them. They usually oversee the operations of first-line managers. Plant managers, operations managers and regional sales managers are some of the examples for middle level managers. First-line Managers... 5. Using examples, explain the managerial roles performed by managers in organisations. 3 P age
6. Briefly explain the three key skills required by managers. 7. Identify the challenges faced by managers in the modern business environment. 4 P age
8. Briefly explain the characteristics of scientific management. Scientific Management perspective is about improving efficiency and labour productivity through scientific methods... 9. Explain the Classical and Humanistic Perspectives of management. 5 Page
10. List three recent management perspectives. 11. Briefly explain the contingency view of management. 6 P age
Management Fundamentals The Environment of Management 1. Explain with examples the key elements of the external business environment. 2. Briefly explain the meaning of corporate culture. 1 P age
3. Identify and explain types of corporate culture. 4. Explain the meaning of globalisation and describe the factors affecting globalisation. 2 P age
5. Briefly explain the meaning of ethics and describe the criteria for ethical decision making. 3 P age
6. Explain the meaning and importance of Corporate Social Responsibility. Essay Questions 1. Discuss the impact of external environmental forces (political, socio-cultural & economical) on manager s operating in overseas environments. [20 marks] 2. Describe the meaning of globalisation and explain with examples how it impacts on local organisations. [20 marks] 3. Explain the meaning, types and importance of corporate culture. [20 marks] 4 P age
Management Fundamentals Planning and Goal Setting 1. Briefly explain the levels of goals and plans. 2. Identify and explain the steps in the organisational planning process. 3. Briefly explain the term organisational mission. 1 Page
4. Describe Management by Objective (MBO) process 5. List the three levels of strategy. Essay Questions 1. Describe the essential steps in the management by objective process. [10 marks] 2. Discuss the benefits and limitations of planning. [10 marks] 2 P age
Designing Adaptive Organisations 1. Explain the meaning of organising and organisational structure. 2. Briefly explain the terms Work Specialisation, Chain of Command and Span of Management. Work Specialisation - is the degree to which organisational tasks are subdivided into individual jobs; also called division of labour. Chain of Command... Span of Management... 3. Explain the following terms Authority... 3 P age
Responsibility... Accountability... 4. Briefly explain the meaning of Delegation. 5. Explain the benefits and barriers to delegation. 4 Page
6. Compare and contrast Tall and Flat organisational structures. Tall Structure Flat Structure 7. Explain the terms Centralization and Decentralization. 8. List five different types of structures seen in organisations. Functional Structure, Divisional Structure,... Essay Question 1. Briefly explain the meaning of departmentalisation and critically discuss different structural approaches adopted by organisations. [20 marks] 5 P age
Management Fundamentals Leadership 1. Explain the meaning of leadership and describe functions of leadership. 2. Compare leaders and managers Manager Leader 3. Explain trait approach of leadership. 1 P age
4. List characteristics of leaders 5. Briefly explain behavioural approach of leadership. 6. Using a diagram, explain Hersey and Blanchard s situational leadership. 2 P age
7. Explain one contemporary approach of leadership. 8. Explain with examples, charismatic leadership. 9. Compare transformational and transactional leadership. Transformational Transactional 3 P age
10. Discuss different leadership styles adopted by leaders. 11. Explain the meaning of power and describe bases of power. Essay Questions: 1) Define the term leadership and explain in detail different theories on leadership. [20 marks] 2) Compare trait and behavioural theories of leadership. [10 marks] 3) Some leadership styles may be more effective than others. Discuss this statement indicating different leadership styles. [10 marks] 4 P age
Management Fundamentals Motivation and Teamwork 1. Explain the meaning of the term Motivation 2. Using a diagram describe Maslow s Hierarchy of Needs Theory. Belongingness Needs Physiological Needs 1 P age
3. Briefly Explain the ERG theory 2 P age
4. Briefly explain the following terms in relation to Two Factor Theory Hygiene Factors... Motivators... 5. Compare and Contrast Theory X and Theory Y employees. Theory X Theory Y 6. Briefly explain two processed based theories of motivation. 3 P age
7. Explain the terms Job Enrichment and Job Rotation. 8. Describe the innovative ideas for motivation. 4 P age
9. Compare and contrast Groups and Teams. Groups Teams 10. Describe the characteristics of an effective team. 11. Briefly explain the stages of team development. 5 P age
12. Describe the importance of managing team conflict. Essay Questions on Motivation 1. Briefly explain the meaning of motivation and discuss different motivational theories used by organisations. 2. Compare and contrast Maslow s hierarchy of needs theory and Hertzberg s Two Factor Theory. 3. Monetary rewards do not always motivate employees in an organisation. Critically discuss the above statement using motivational theories. 6 P age
Management Fundamentals Managing Change and Innovation 1. Briefly explain the meaning of organisational change. 2. Describe the three innovation strategies. 3. Identify and describe the roles in organisational change. 1 P age
4. Briefly explain the meaning and stages of organisational development. 2 P age
5. Using a diagram, explain the force-field model of change 6. Explain the factors for resistance of change and the tactics of overcoming resistance of change. 3 P age
Management Fundamentals Managing Diversity 1. Describe the meaning and importance of workplace diversity. 2. Discuss the importance hiring, retaining, and promoting women in organisations. 4 P age
Management Fundamentals Organisational Control 1. Briefly explain the meaning of organisational control. 2. Discuss the three types of control used by organisations. Feed forward control is... 1 P age
3. Using a diagram, explain the feedback control model. 4. Compare and contrast hierarchical control versus decentralised control. 2 P age
5. Briefly explain open book management and total quality management. 6. Describe the quality management techniques adapted by organisations. 3 P age