Hospice Clinical Orientation Better Together

Hospice Clinical Orientation Better Together

Kindred at Home Video Ripple Lives Kindred at Home https://youtu.be/b0l0tw1m2oc 2

The Best of the Best is Here! One of the key success factors of Kindred Healthcare is to take care of our people. Kindred s goal is to attract, develop and retain outstanding talent and to provide the tools and training to continue to excel and grow professionally. By providing our employees the most appropriate and applicable orientation/education for today s home care environment we will be able to bring compassionate care home.

Thank You to our Orientation Work Group - our Subject Matter Experts The SMEs worked long and hard to create this orientation. David Eubanks, Lisa Archibong, Donna Curry, Valorie Grimes, Dianne Halderman, Vivian Lewis, Barbara Mammen, Latasha Moss, Stephanie Sanchez, Beverly Weber, Laura Williams, Audrey Williams, Jeré Dye THANK YOU ALL!!!!

Why is orientation important to KAH? Even when new hires come to us with experience we want them to know and understand the mission, vision and value of Kindred at Home and Kindred Healthcare. Orientation is our first opportunity to introduce our standards and philosophy: We are committed to the highest quality standards We follow our policies and procedures We utilize standards of care We use evidence based practices We provide exceptional patient care each and every day

Common Perceptions About New Hires Is it really that important to fully orient the new hires? they will eventually catch on!! My new hire has been doing visits for years why can t he/she do visits on day 2? I wanted to provide a thorough orientation but there are so many patients that need to be seen. We are so short staffed let s hire the next warm body that fills out an application.

The importance of Orientation Orientation is important because it lays a foundation for the new employee s entire career with KAH. First impressions are important because they set the tone for the beginning of our relationship with our new hires. Without a solid orientation, a new employee sometimes feels uncomfortable in his/her new position and it takes longer to reach his/her full potential.

The importance of Orientation It provides the new employee with concise and accurate information to make him/her more comfortable in the job. It encourages confidence and helps the new employee adapt faster to the job. It contributes to a more effective, productive workforce. It improves employee retention. It promotes communication between the up-line manager and the new employee.

The importance of Orientation It is so important to make our new hires feel welcome and that we are happy to have them join our team. Providing a solid orientation in a productive and efficient manner is a win- win for all. We want our employees to know we will invest the time in them: To make sure they are oriented and prepared. To provide them the opportunity to be successful. As a result our patients will be well cared for and our programs will flourish.

The importance of Orientation Using any EMR in our home care arena has many positives however, there is something very important to keep in mind. One of the purposes of using an EMR is that the time the employees spends in the office will be less what does that mean for your orientation program? It means the time you spend with your employees needs to be well spent. This is the time - loyalty is built, relationships are formed, confidence is created and teamwork is established.

Our Orientation The Best of the Best The foundation of our orientation is based on Kindred s mission, goals and values. It optimizes a time frame for an individualized approach to a standardized orientation format. It has material that is easily accessible AND user friendly. The completed courses are electronically tracked. Updated materials are in one area. Provides a standardized orientation to be utilized by all of KAH. 11

Hospice Content is presented: Core Orientation Module for all employees Followed by Discipline/Role Specific Tracks Material is delivered in 3 venues: E-Learning and Self- Paced Documents Virtual Classroom In Person

RNs have 3 Tracks: Tracks for Hospice Track 1: No experience Track 2: Hospice Experience Track 3: Current Certification in Hospice and Palliative Care For each of the other disciplines - an individual discipline specific track was developed.

Hospice RN Tracks The Clinical Manager would assign the RN track to the new hire based on the employee s interview and resume. It is important to understand that the assignment of the RN tracks is made by the Clinical Manager and not the Office Manager/designee. The RN track can be changed by the Clinical Manager/Up-Line Manager at any time if the new hire needs to be moved to a different track.

Hospice Tracks Employees new to the homecare world would go on a visit the first week after their TB test comes back negative and they have completed the education that is needed prior to going into a patient s home. This is important because if either the employee doesn t feel homecare is a good fit for him/her or we as his/her employer don t feel it is a good fit either - then there has been no wasted time or money on either party.

Core Orientation Checklist Our core orientation checklist was developed to include information that was relevant to all KAH employees (except sales). It helps guide the branches/programs through the education that needs to be provided to our new hires. It can be printed/saved as a resource document for the new hire. 16

Core Required Education This all inclusive orientation document will provide several benefits. We reference KAH policies and available Relias courses for each topic: This provides additional resources to the new hires. It also provides available courses for the branch leadership for additional education if/when it was needed. Also, the Core Orientation required education document allows us to provide home care and hospice specific education instead of general topics that work for all health care employees. 17

Core Required Education It takes far less time to complete orientation and education in this format than completing multiple courses in Relias. This will ensure more compliance. New Hires will be able to make visits sooner. Cost savings to the branch. Taking a two part Quiz and receiving a passing score of 80% (for each part) is required upon completion of this education. 18

Core Required Education Orientation will provide the education required by our regulatory bodies (Federal and CHAPS) and our policies. All the required education for both Federal and CHAPS will be in one document. 19

What is not included in the Core Orientation Education Ensuring state requirements are met - is the responsibility of the region/area. Courses to meet these requirements will be available in Relias/Kindred at Home Learning. Kindred Required Education: General Compliance Training, HIPAA, CIA and Violence in the Workplace are not included in this document. New hires will be auto enrolled into these courses 20

Preparing for our New Hires Being prepared prior for the new hire s first day is a win- win for everybody. The new hire feels important and welcomed knowing you are ready to begin his/her orientation as soon as he/she arrives on Day 1. YOU have been proactive and not reactive and are prepared! 21

Employee Orientation Checklists Each new employee will have a Hospice Employee Orientation Checklist. Examples of items included: Preceptor and Up-line Managers name/phone number Log ons It should be completed prior to the New Hire s First Day. 22

Create a Warm Welcome The first day of a new employee is a very big deal. You don t get a second chance at a first impression. Welcome them warmly and congratulate them on their new job. It is important to be prepared and welcoming this will give the new hire a sense of belonging and security. 23

Orientation Evaluation We will utilize survey monkey to evaluate our orientation program. Surveys will auto assigned to new hires: 1 st week brief survey related to customer service 30 or 45 days pulse check 90 days overall assessment of our orientation process 24

Your follow up with the new hire Spotlight Report for New Hires Done at 30 and 90 days What is working well? Who can I, as the leader, recognize that helped you in your first 30 days? Are we doing what we said we would do during orientation? 25

Revisions to Orientation Our core orientation work groups will reconvene in 90 days to review feedback. Thereafter we will meet every 6 months to discuss: What is going right with the orientation content and process. Feedback and what needs to be revised. Make revisions. When new regulations or standards are released orientation material will be updated accordingly. 26

Kindred at Home Learning New Hire Orientation will be housed and tracked in Kindred at Home Learning. Easy Access to all employees via a URL. Can access material anywhere you have a computer and an internet connection. Orientation will be auto assigned/enrolled per job code. Courses/curriculum will be electronically tracked. A standardized orientation is now available for all our branches/programs nationally. 27

Kindred at Home Learning Resource Section After you log into Kindred at Home Learning. Click on KAH Resources Click On Hospice Orientation. Here you will find the paperwork to help you prepare for your new hire s orientation. The discipline specific tracks (Clinical Manager will choose appropriate track for the new hire) Employee Orientation Checklist Warm Welcome Letter Virtual Clinical Orientation Instructions 28

Auto Enrollment Auto-enrollment is based on the job code assigned to the learner, which the system uses to determine which required courses should be assigned to the learner. Learners are automatically assigned to required courses in Kindred at Home Learning based on their job codes.

Accessing Kindred at Home Learning KindredatHomeLearning.com If you don t have your User name and Password please call the HELP Desk: Legacy Gentiva: 800-944-4357 Legacy Kindred: 800-836-0376 If there is a time when the HELP desk cannot assist you please email: IS-LearningManagementSystem@Kindred.com 30

KindredAtHomeLearning.com Type in KindredatHomeLearning.com

Use Internet Explorer

In Summary We have been so fortunate to have such solid material and processes that both Legacies have been utilizing thank you for making that happen. The success of this orientation program will be contingent on the commitment of the branch/area/regional leadership. We are Better Together!!! 37