Corporate Profile
Our Roots Information Management Solutions - Part of ITG (Holding) ATG Crystal Networks HOLCOM Midis Group GlobalCom ME Europe Africa ITG is a member of HOLCOM Group - 200+ companies in 35 countries - 5,700+ professionals - Operating since 1967
Our Affilia es Distribution & Retail Enterprise & Services Site & Power Software & Solutions
Our Solution Tree Enterprise Solutions Advanced IT Infrastructure Networking & Telecom. Vertical Solutions Banking Telco Hospitality Higher Education Healthcare CLOUD Services Site & Power Data Center / Disaster Recovery Sites Power Solutions Renewable Energy Imaging & Printing Smart Bldg. & Office Solutions Call Center Services Also available as a CLOUD-based Service
IMS Activity A prominent solution specialist for various industries, providing state of the art, powerful, scalable solutions based on the customer needs and ambitions. A segment of our operations is the implementation and support of the number one worldwide core banking system T24 by Temenos.
Our Verticals Banking Solutions System Software Insurance and Reinsurance Solutions
Banking Product Line Banking Solutions - IMS is a Service Partner for Temenos covering MENA since March 2016 - Our services range from managing the full implementation cycle to providing an impeccable support and SLA (Service-Level Agreement) standards.
Generated File Our Solution I-DO IDO (Integrated Data Output ) is a cutting edge reporting tool developed by IMS. IMS teams up with Windward, a provider of template design tools, and leading reporting engine. I-DO provides the user with the capability of designing, formatting, editing as well as generating reports and templates quickly and easily, interfacing with Microsoft Word, Excel and PowerPoint. I-DO Engine Output
Enterprise Hybrid Solution Creating Omni-Channel Experiences Universal Apps Agent Portal Agent Channel Customer Portal Mobile Apps Chat Bot Customer Wed & Mobile Channel Service Desk For Call Center Call Center Channel Delivering Insight External Data Analytics & Machine Learning Enterprise Middleware APIs Marketing Campaigns Social Media Insight system delivers leads and a 360 degree view of the customer to producers Enabling Digital Work Styles for Agents Internal Core Systems Office Products Core Banking CRM Brokerage Systems HR & Payroll Treasury Devices: Windows, ios, Android
Technology Storyboard Marketing 360 Degree Customer View Anywhere Banking transaction processing Anywhere Customized offers Omnichannel Agile campaigns Provide service Customer Call Center CRM Customer receives service anywhere, anytime Business Intelligence Office365 Office Collaborate Anywhere Machine Learning Core Banking Data Factory Cloud-based services augment core business systems
Our Allies System Software - IMS is a Service Partner for RedHat and HID. RedHat is a world s leading provider of open source solutions. HID provides flexible authentication authorization and accounting features
Our Partners System Software Windward is a solution that provides a cohesive platform that meets all reporting, document generation and data solution needs.
Implementation & Methodology Our staff is involved in the implementation of a large number of turnkey solutions. Our ability to positively and successfully perform, in the context of large projects, is based on a proven track record and a long experience in handling all the needed aspects of an implementation, that range from accurate planning and project management, to deep technical know-how and effective team work. Business Analysis Design Implementation Testing Training Delivery
Our Strategic Alliances & Partnerships
Our Services Project Management Requirement Gathering Installation and Configuration Customized Training Business and Product Consultancy Software Customization and Development Product Integration Automation of Data Migration Assistance in Solutions Testing
Our Reference Customers Banking & Finance
For More Info www.ims.com.lb