DIGITAL INSURANCE PLATFORM

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1 DIGITAL INSURANCE PLATFORM and MIGRATION BRIDGE A Nimble, Continuous, and Perpetual Engine to Grow Your Insurance Business in 50 slides idiomsales@idiomsoftware.com idiomsoftware.com 2-2, 93 Dominion Road, Mount Eden, Auckland 1024

2 SLIDE AGENDA Part 1 (5 slides): Introduces the Digital Insurance Platform and the Insurance Migration Bridge Part 2 (14 slides): Further slides describing the Insurance Migration Bridge and its capabilities Part 3 (26 slides): Further slides describing the IDIOM Transaction Engine, its configuration tools, and features and functions A whitepaper on the IDIOM Transaction Engine can be found here A whitepaper on the IDIOM Migration Bridge can be found here V.2 January 2019

3 IDIOM DIGITAL INSURANCE PLATFORM and INSURANCE MIGRATION BRIDGE The IDIOM Digital Insurance Platform is an eternally adaptable and scalable insurance platform built with the most modern tools and techniques leveraging public utility technology stacks The IDIOM Digital Insurance Platform is a specialization of the versatile and proven IDIOM Transaction Engine, which enables very fast development and deployment of new insurance products and capabilities, so that IDIOM expects to deploy your first insurance system in just 100days A further specialization of the IDIOM Transaction Engine turns the platform into a multi-function Insurance Migration Bridge, to allow you to quickly transition from legacy-tech to insure-tech, and then to start assimilating your competitor s portfolios just as easily!

4 GENERAL INSURANCE CAPABILITIES - THIS IS A KEY BENEFITS SLIDE! Customer centric design includes CRM capability and full-cycle insurance Easily extensible across all insurance lines and related non-insurance products using configuration and reference data plus IDIOM rules Rules based validation, underwriting, rating, product matching, workflow, commissions, reinsurance/coinsurance, accounting Rules managed workflow includes future dated events ( bring-ups ), human tasks, notifications, and inter-system communications/updates Supports dynamic product bundling (across business lines) at time of sale IDIOM Dialog Manager for configurable quote/bind via mobile devices IDIOM Forms for all back-office policy admin, and for direct or intermediated policyholder adjustments, extensions, and renewals Easily generate multiple quotes/upsells for each new/change request Real-time billing and collection, accounting, and real-time dashboards IDIOM Document Generator for automated document generation, management, and distribution (polices, certificates, letters, broker advices, etc.) and configurable and SMS notifications

5 IDIOM TRANSACTION ENGINE is a DIGITAL PLATFORM Shown as a colour overlay on Gartner s Digital Platform (original image courtesy of Gartner) Legend

6 IDIOM TRANSACTION ENGINE DEVELOPMENT HISTORY ITE is a best practice, cloud-first reconstruction of many innovative concepts that IDIOM has evolved and proven over 18+years while building complex insurance systems and products for major insurers IDIOM Transaction Engine is now at version 3 after 3 years production use with the Government of South Australia (on Azure PaaS) An Insurance Configured version is in production as a full life-cycle commercial insurance sales and admin system for direct to consumer sales (on Azure PaaS) A VM Version is in production use with Hamilton City Council Recent partnership with Red Hat, now in R&D for an OpenShift version (deploying as Docker and/or CRI-O)

7 a DIGITAL PLATFORM that is easily EXTENDED and CUSTOMIZED for ALL INSURANCE NEEDS The underlying platform is the IDIOM Transaction Engine [ITE] All ITE functionality is exposed as NuGet packages for easy customization and expansion of the delivered functionality Stateless components means unlimited operational scale Latest dotnet Core and Angular (JS1.7) code base 100% native AZURE PaaS technology stack, some alternate components used in the VM and OpenShift versions PowerBI used for real-time dashboard (real-time IFRS17?) Component swapping is plausible (including RDB) Extensive in-built logging and historical record keeping Access to source code for the complete platform can be supplied by arrangement (not just escrow)

8 MIGRATION DISCUSSION Part 2 (14 slides): Further slides describing the Insurance Migration Bridge and its capabilities We think of this as a business expansion engine : buy and assimilate entire portfolios using the Bridge An example migration of a CLOAS life system (Cobol/IMS) to a future-system is available for demonstration on request, and is used for the demonstration slides in this section

9 TRADITIONAL MIGRATION = ONE PROCESS, EXPONENTIAL COMPLEXITY

10 IDIOM MIGRATION = SINGLE STEP MIGRATIONS WITH STATE-FULL RESTING POINT IN THE BRIDGE

11 A STATE-FULL BRIDGE ENABLES USEFUL BUSINESS INTERVENTIONS Many to many capability enables migrations of new business into live systems without business interruption Business Assurance CLEAN, CORRECT, COMPLIANT CUSTOMER ACCOUNTABLE PERSON Business Interventions: Data Validation and Error Correction Calculations Refactoring and Audit Product Rationalisation Customer De- Duplication and Cleaning LEGACY SYSTEMS LEGACY TOOLKIT Recalc + Reconcile Legacy Data + Calculations IDIOM Bridge Migration Pathway Recalc + Reconcile Refactored Data + Calculations FUTURE SYSTEMS IDIOM DECISION MODELS

Multiple Source Systems Legacy System #1 Legacy System #2 Legacy System #n Refactor, Clean, Audit of DATA CALCULATIONS CUSTOMERS PRODUCTS CUSTOMER ACCOUNTABLE PERSON Many Use Cases Reports Migration

12 Multiple Source Systems Legacy System #1 Legacy System #2 Legacy System #n Refactor, Clean, Audit of DATA CALCULATIONS CUSTOMERS PRODUCTS CUSTOMER ACCOUNTABLE PERSON Many Use Cases Reports Migration Bridge IDIOM Bridge Throw back to Bridge after refactoring Throw back to original system after refactoring Compliance + IFRS/Regulatory Reporting IDIOM Archive (keep in situ) Future Systems (IDIOM PRODUCT Future or Third System(s) Party) IDIOM CONFIGURATION Bridge Future State Modelling + Simulation System Refactor and Clean Reporting Platform for all Regulatory Reports Archive for Runoff Products Throw to any number of Future Systems Product Scenario Modelling Multiple Target Systems and Mixed Use Cases Internal System Rationalisation

13 SOURCE LEGACY SYSTEMS A PRODUCT CONFIG 10 ADMIN PORTAL B PRODUCT CONFIG D TARGET FUTURE SYSTEMS POLICY DATA IN SYSTEM SPECIFIC XML FORMAT PRODUCT CONFIG CALCULATIONS VALIDATION 7 SYSTEM 1 6 SEMANTIC VALIDATIONS SYSTEM 1 PRODUCTION MAINLINE SYSTEM 2 File System IMPORT BRIDGE DATABASE Entity XML 4 EXPORT 5 SYSTEM 2 SYSTEM #N Duplicate Person 8 MERGE RECORDS REPAIR RECORDS 9 Validations SYSTEM #N DE- DUPLICATE FORMS PORTAL CORRECT ERRORS IDIOM MIGRATION BRIDGE C VIRTUAL MACHINE

14 (1) EXTRACT AND PREPARE THE IMPORT FILES Export to PC Data Files, EBCDIC to ASCII conversion, etc. Read Copybooks and Generate Scripts/CSV s Load to SQL Tables, data type conversions Load to XML in the Bridge Staging Folders, more datatype conversions, build XML complex types This fully automated end-to-end process forms part of the Production Mainline

15 BASIC ENCODING TRANSFORMATION FOR EXAMPLE, EBCDIC TO ASCII

16 SINGLE UNLOAD FILE WILL PRODUCE MANY SCRIPTS AND CSV FILES

17 DATATYPE TRANSFORMATION E.G. COBOL COPYBOOK TO SQL

18 RUN THE SCRIPTS TO LOAD THE RELATIONAL DATABASE

19 FINAL PRE-IMPORT STAGE IS TO CONVERT TO XML IN THE FILE SYSTEM

20 (3) IMPORT PROCESS IN THE BRIDGE Import from Staging to the Bridge Database Apply many IDIOM rules to standardize and normalize data within and across systems (refactor enumerations, Boolean representations, date/time, etc.) Generate De-Duplicate keys and Matching Criteria for Customer De-Duplication ReApply existing confirmed Client de-duplications ReApply existing data and calculation corrections Post to the database over existing data ReRun calculations ReRun validations

21 IMPORT ENDS WITH UPDATED POLICY ENTITY XML IN THE BRIDGE DATABASE

22 (5) THE EXPORT Eventually run in a single contiguous process through the Production Mainline (see main diagram) Extract and load to bridge (per source system) Apply de-duplication and corrections Validate Export and load to future system (per target system) If the target system is a third-party system: Usually an inverse of relevant elements of the import Use IDIOM Decision Models to format target system import data The IDIOM Mapper can post XML directly into RDB tables If the target system is the IDIOM Digital Insurance Platform, then you are already finished no further migration effort required

23 ADDITIONAL PRODUCT DISCUSSION Part 3 (26 slides): Further slides describing the IDIOM Transaction Engine, its supporting IDIOM configuration tools, and features and functions Decision Models power the engine and tools List of all IDIOM Tools, then more detail for... IDIOM Decision Manager IDIOM Forms IDIOM Dialog Manager IDIOM Document Generator IDIOM Transaction Engine

DECISION MODELS TRANSFORMING SOFTWARE DEVELOPMENT A powerful abstraction that makes complex business logic, algebra, and rules

traditional business logic are intermingled Business rules acting alone cannot solve complex commercial problems In-line data

models encapsulate both data and logic in an easy-to-use UI for SME authoring and testing 03 SMEs empirically prove the

24 DECISION MODELS TRANSFORMING SOFTWARE DEVELOPMENT A powerful abstraction that makes complex business logic, algebra, and rules visible and manageable 01 IDIOM Decision Models do for decisions what data models do for data 02 Data transformations and traditional business logic are intermingled Business rules acting alone cannot solve complex commercial problems In-line data transformations are necessary to facilitate the calculate/adjudicate/act behaviour of the logic, algebra, and rules Decision models encapsulate both data and logic in an easy-to-use UI for SME authoring and testing 03 SMEs empirically prove the completeness, consistency, and correctness of the models as they build them, improving accuracy and understanding, and reducing development cost, time, and risk

KEY POINTS OF INNOVATION Fundamental redesign of the traditional SDLC Separate development and automation of business policy (deciding) from the systems that support it (doing) Spawns a Business

25 KEY POINTS OF INNOVATION Fundamental redesign of the traditional SDLC Separate development and automation of business policy (deciding) from the systems that support it (doing) Spawns a Business Change Cycle that is independent of the traditional SDLC Ensures 100% alignment of systems with business policy, by definition Diminishes processes as either concern or constraint Increased agility with reduced business risk SME authoring and testing of policy definitions with automated generation and implementation, supports nimble, continuous, perpetual business change Significant reduction in the business cost of developing and implementing business changes Plus substantial reduction in SDLC cost, time, and risk through reduced system complexity and clear separation of concerns

26 IDIOM TOOLS THAT DEFINE YOUR BUSINESS 1. IDIOM Decision Manager [2001] captures and validates substantial and complex business logic in the form of Decision Models; tests and documents the Decision Models; and generates valid and correct Java and/or C# source code to implement the Decision Models 2. IDIOM Forms [2006] builds very large, responsive web forms that are bound to Decision Models at runtime using Java and/or Microsoft web servers 3. IDIOM Dialog Manager [2018] uses Decision Models to deliver the full business context as conversational sound bites to interactive consumer interfaces, particularly mobile devices 4. IDIOM Document Generator [2012] builds Microsoft Word documents (contracts, letters, agreements, et al) under the control of IDIOM Decision Models at runtime, which can be delivered back to the caller as Word or PDF

27 IDIOM PRODUCTS THAT SUPPORT YOUR BUSINESS 5. IDIOM Decision Manager Workbench [2012] uploads Decision Models and other process components, assembles them into schedulable processes, and runs them at scale to collect outcomes and supporting information for subsequent analysis and/or action, including portfolio remediation and/or modelling 6. IDIOM Mapper [2013] maps relational data through IDIOM Decision Models and return, very quickly and at scale 7. IDIOM Decision Tracker [2013] maps MS Word and MS Excel documents to Decision Models for full bi-directional traceability between corporate policy definitions and their implementation as IDIOM generated Decision Models 8. IDIOM Transaction Engine [2016] is a set of software components that are built for the cloud and open internet use, providing a complete, secure, and scalable application that dynamically constructs and executes processes that are configured by the IDIOM Tools

IDIOM DECISION MANAGER A tool for graphically modeling, testing, and deploying

Automate the most complex decisionmaking Used hands-on by SMEs or analysts, not

performance at any scale, on any platform A tool for the policy maker, not the

calculation, workfloworchestration and compliance Analyse, define, and test

A complete historical record and the ultimate source of truth for your organization

28 IDIOM DECISION MANAGER A tool for graphically modeling, testing, and deploying business logic without programming! Automate the most complex decisionmaking Used hands-on by SMEs or analysts, not programmers Continuous and perpetual versioning of business policy Compiled performance at any scale, on any platform A tool for the policy maker, not the programmer Any combination, any scale of validation, transformation, adjudication, calculation, workfloworchestration and compliance Analyse, define, and test business policies in terms of both data and decisions in a single combined process A complete historical record and the ultimate source of truth for your organization s proprietary decision making know-how C# or Java source code compiled to your specification and deployed as industrial strength components on any platform

29 IDIOM DECISION MANAGER (EXAMPLE NEXT SLIDE) This example is a real Decision Model managing the quote summary page of an online insurance system The policy is decomposed using a mind mapping approach until we reach the atomic units that we call decisions (rounded boxes) This Decision Model is demonstrably aligned and integrated with the adjacent data model (left hand panel) validating and strengthening both The atomic decisions provide an easy entry point for specification of the underlying rule details via the formulas (second slide following)

30 IDIOM DECISION MANAGER (DECISION MODEL) Formula slide (next screenshot) calculates this decision value.... and the Decision puts the new value here

31 IDIOM DECISION MANAGER (FORMULA PALETTE)

32 IDIOM DECISION MANAGER The underlying rules details are easily captured using a Lego like drag-and-drop development approach More fun than playing golf says the CEO of one of our largest customers There is no scripting or coding required or available to build these formulas The rules can be tested immediately inside the Decision Manager palettes When finished, IDIOM Decision Manager generates computer source code (C# or Java) with a single button click Callable by any application using a wide variety of supplied interfaces and wrappers (in-process, dll/jar, web service, queue service, many more) Can be published directly into the IDIOM Transaction Engine and the IDIOM Decision Manager Workbench At the same time it generates the model into computer readable XML and business readable logical English (PDF) sample of generated text shown under the formula in the last slide

33 IDIOM FORMS The underlying Form is instantly generated from the same schema as used for the Decision Models All datatype and facet programming is automatically generated Layout and structure are inferred, styling is added as required Realtime element level communications (AJAX) are embedded New Session Schema containing the Form s meta-model is generated to support a session management Decision Model, which controls the Form s behaviour Tightly integrated Business Decision Model Same logic as used in the back-end, any complexity, any scale Reflexive together the Decision Models interpret, assess, and modify the Form in realtime as the user enters information Very large Forms possible Thousands of import fields, hundreds of rules events, dozens of tabs through many nested levels a complete application to manage the Form s subject matter

34 IDIOM FORMS (SAMPLE FOLLOWS) BROWSER (ANY) Internet SERVER (ANY) JAVA SCRIPT Enforcement of schema defined constraints Application of style sheets Navigation Realtime Events Fully responsive PLUS AJAX communications to synchronize browser image of the form with the server-side object models in both directions Initialization WebForm definition Realtime Field values & rules events Submitted document Termination Synchronized object models Webform Decision Model 2 presentation control IDIOM FORMS ENGINE WEBSERVER APPLICATION Business transaction Decision Model 1 business decisions Initialization Context documents Realtime Bespoke events & updates Completed Form Termination IDIOM FORMS BUILDER Generated forms Configuration for processing by the forms engine Forms design Decision models

35 CLAIM SETUP

36 IDIOM DIALOG MANAGER (IDIOM DEFAULT INTERFACE SAMPLES FOLLOW) Dialog Manager A standard IDIOM browser interface (Angular) is provided responds to server supplied dialog meta-data without programming Entire business context is live on the server for immediate responses Fully responsive, designed specifically for a mobile device browser Customer Specified Meta Data build your own dialog capability with a customized dialog meta-model and Decision Models Customised Browser Interface Any browser presentation capability can be used in place of the IDIOM supplied default if desired, or we will customize ours for you Server to Server Dialog plug the dialog into your own server application (e.g. SiteCore) for complete control of the browser session and experience Standard JSON Payloads Any granularity of conversation

37 DIALOG MANAGER #1 Walk through a real mobile device transaction in five screenshots

38 DIALOG MANAGER #2

39 DIALOG MANAGER #3

40 DIALOG MANAGER #4

41 DIALOG MANAGER #5

42 IDIOM DOCUMENT GENERATOR (SAMPLE FOLLOWS)

43 BUILD THE WORD (DOCX) TEMPLATE

44 GENERATE THE DOCUMENT

45 IDIOM TRANSACTION ENGINE IS LARGELY PRE-BUILT, READY TO CONFIGURE AND DEPLOY Deliver a minimum viable product insurance application in just 100days, then continuous delivery ongoing: a nimble, continuous, perpetual digital insurance platform Development effort is 80% here... Insurance Application Add the IDIOM Decision Models, Forms, Dialogs and Document configurations that define and manage the Insurance Products and their attendant workflows for a complete Insurance application... and 20% here Application Stack IDIOM TRANSACTION ENGINE Infrastructure Stack MICROSOFT AZURE and/or VM and/or Red Hat OpenShift Add standard support for IDIOM configurable tools, plus default customer management, workflow management, access portals, security, and database for a ready to use generic application Assemble foundation components: data, blob, file stores; application servers; messaging; s/sms; scheduler, in any combination of Microsoft AZURE PaaS, VM, Red Hat OpenShift (Docker or CRI-O)

46 BUILT ON MICROSOFT AZURE PAAS FUTURE PROOFED, SECURE, SCALABLE, AGILE, LOW COST Platform-as-a-Service provides the foundation technology layer database, application and web servers, service bus, server, SMS server, file and blob storage, passive and active failover, integrated authentication / authorisation, load balancing, much more Also VM and Red Hat OpenShift options available Secure secure environment and continuous stack maintenance managed by PaaS cloud provider Scalable every ITE component independently scalable in realtime to achieve unlimited scale on demand Agile Deploy additional components and capabilities as soon as they are market ready using integrated devops Reliable Professionally managed utility infrastructure Digital Integration Hub internal and external service integration Cloud Native cost reduction through shared utility resources

47 ITE COMPONENT OVERVIEW

48 PIVOTAL ROLE OF THE CORE Single Point of Control only the Core can: decrypt/encrypt the context data, which is the Entity XML that describes the policyholder, their products, and all their related data change the state of the Entity XML using IDIOM Decision Models transform the Entity XML (inbound/outbound) for use by non-core actors, including dialogs, forms, documents, and integration services Fully Automated Workflow For each and every state change in the Entity XML, the Core will be directed by IDIOM Decision Models to: record a complete before and after history, process logs, user and system level activity logs, and generate and distribute documents update all human and future system tasks, send communications to all parties, and update database, reporting and search meta data Support the digital integration hub by generating and managing update vectors for all first order related systems, internal and external e.g. legacy, financial, regulatory, management, intermediary, reinsurer, other third party systems

49 IDIOM TRANSACTION ENGINE - ROBUST and SECURE DIGITAL PLATFORM OWASP vulnerability tested Identity Server 4 and/or OAuth and/or other home realm Passwordless access for non-domain users STS consistently used throughout the component stack Secure Keep is protected by both firewall and application Is only accessible by internal ITE components using STS authorisation Keep protects database, Core processing, batch processing Additional protection for context (customer and risk) data Column level encryption of context data within the Core Context data never enters or leaves the Core in its native form it is always transformed by Decision Models to/from the content and form required by the requesting component

50 THANK YOU FOR LOOKING WE WELCOME YOUR QUESTIONS MARK mark.norton@idiomsoftware.com MARK mark.midwinter@idiomsoftware.com

IDIOM PRODUCTS. Overview idiomsoftware.com 2-2, 93 Dominion Road, Mount Eden, Auckland 1024 IDIOM Ltd

IDIOM PRODUCTS. Overview idiomsoftware.com 2-2, 93 Dominion Road, Mount Eden, Auckland 1024 IDIOM Ltd IDIOM PRODUCTS Overview +64 9 6308950 @ idiomsales@idiomsoftware.com idiomsoftware.com 2-2, 93 Dominion Road, Mount Eden, Auckland 1024 IDIOM Ltd IDIOM PRODUCTS THAT DEFINE YOUR BUSINESS IDIOM Decision