Department Business Plan Progress Report. Information Technology Services

Transcription

1 Department Business Plan Progress Report Information Technology Services Reporting Period: Q2/2016 1

2 Goal 1: The County has a mature IT organization, with a strong planning and performance measurement program. Outcome: A more strategic IT organization that delivers value to the corporation in demonstrable ways. Create a corporate IT strategy WI This initiative was intended to be tied to the CIO position. ITS Management team will work with executive to determine if we have resources to accomplish this in later part of 2016, defer until 2017 or return funding. Operational funding allocated = $50,000. Incorporate and align with industry standards and management models Work with departments to develop department and portfolio roadmaps Mature portfolio and work planning processes Organizational redesign is actively transitioning services and resources with Emergency Services and Legislative and Legal Services departments. No roadmap development took place during last reporting period. Opportunities still exist for more roadmap development in the future. Business Relationship, Vendor, Technology Portfolio and Security Management related programs are being actively enhanced. Challenge: The IT Strategy initiative was initially thought to be dependent upon CIO resourcing and the establishment of an IT Investment Committee therefore is stalled. Having a concept of a CIO, acting AC and Director positions will mean this goal will move at a slower pace than expected Key Performance Indicator and Measures Number of current business technology plans 4 (Target=12) 2

3 Goal 2: ITS is a partner of choice, providing departments and the corporation with trusted advice, strong partnerships, and high-quality and efficient IT and GIS solutions and services. Outcome: Departments see value in engaging ITS in the development of new technology solutions. Partner with departments on technology solutions Lead the organization in the implementation and use of enterprise technology Develop a governance model that ensures ITS is relevant and providing value WI escribe meeting management system stabilization, SmartFare/SmartBus, Class Application Replacement ITS is actively leading or managing the following projects: ERP Replacement County Connect Enterprise Address Data OpenText Refresh This initiative will be scoped based on work from our Cloud Framework, maturing our work processes, and transitioning staff and services into ITS (IT Org Review). Challenge: Resourcing to support more strategic technology solutions coupled with acting directors has stalled our governance model work (last initiative above) however the team will determine if it can become a focus in later half of Key Performance Indicator/Measures Benchmark Target 2016 % of projects where project sponsor feels ITS provided value (Annual) 88% (2015) TBD 80% (2018) 3

4 Goal 3: The County has an effective, efficient, and sustainable municipal IT infrastructure. Outcome: The County IT assets are well maintained and managed. Deliver quality services, while meeting or exceeding service request service levels Enhance IT systems and services availability, capacity and management capabilities Ensure IT assets are funded and maintained throughout their lifecycle Improve ability to manage IT assets (hardware, software, and information) Investigate, engage, and manage alternate service delivery platforms Strengthen the IT security program Performing this as opportunities arise. NS Technical resources required to start this are overloaded on security and on strategic corporate initiatives. Major funding is tied to this initiative and plans are underway to leverage funding to re-address this challenge. NS Review in 2017 Technology assets are being evolved at the departmental level with guidance from corporate Asset committee. Cloud Framework draft complete and being reviewed for final approval and communications. Security Program Assessment and Recommendations complete. Recommended framework implementation on track for later half of Technology Risk Mitigations Many technical risks are being actively resolved. Challenge: Technical Staff on the program called Computer Infrastructure Support are currently overloaded and progress on these initiatives is tied to appropriate staffing levels. Key Performance Indicator/Measures Benchmark Target 2016 Unplanned, critical and incidents affecting 15 (2015) TBD <6 (2018) business operations # of service levels being tracked 8 (2015) TBD 20 (2018) % of assets that have a compliant lifecycle plan 20% DEFERRING (Funds) 100% (2018) 4

5 Goal 4: Strathcona County s information-based assets are appropriately captured, classified, shared and maintained, and disposed of in accordance with approved retention schedules. Outcome: Reliable information is available in a timely matter. Development and execution of a long-term Information and Technology Strategy Components for the Information Management portion of the strategy being identified and documented. As noted in Goal 1, the IT Strategy will be a deliverable of the CIO Implementation of Open Text Enterprise Information Management System across the corporation Development and delivery of information management training programs C Seven departments are currently working towards the new folder structure and taxonomy. All training material has been updated and training is taking place in conjunction with the Open Text Refresh Positive comments have been received from the engaged departments and we are actively streamlining processes so we can speed up the implementation of Open Text. Key Performance Indicator/Measures Benchmark Target (include year) # of departments migrated to new system 9 (2015) 10 (2016) System availability 90% (2015) 90% (2016) 98% (2017) 98% (2018) Long-term strategy approved No (2016) Yes (2018) # of registrants versus attendance at training sessions 70% (2015) 85% (2016) 90% (2017) 90% (2018) Satisfaction level of Open Text and file structure TBD (2016) 80% (2018) Disposition schedule updated as acquired Completed (2016) Completed (2017) Completed (2018) 5

6 Goal 5: Technology is used to support and enhance the community. Outcome: A community where technology provides value and enhances the lives of our citizens. Establish the Open Data Program A policy, governance committee, action plan and guidebook have been developed. Lead the Smart City conversation WI This is an initiative that was tied to the CIO position that has been deferred. Improve rural internet accessibility Report on the feasibility of fibre to homes in the urban area C 6 towers serving 12 subdivisions and surrounding areas are complete. Upgrades to existing towers in progress to service an additional 8 areas. 9 more towers serving 19 subdivisions are underway. Presentation to council complete. Opportunity: The rural internet access program is realizing financial benefits for the Library (anticipating 2018) and Community Halls Sustainability and is under budget. Key Performance Indicator/Measures Benchmark Target 2016 Open Data availability (Annual) 150 datasets (2015) TDB 500 datasets (2018) Rural internet accessibility 0 towers (2014) TBD 80 towers (2017) 6

7 Goal 6: County staff are enabled and trained in the use of technology. Outcome: Staff use technology to be efficient and effective in daily operations. Deliver and promote the technology that staff need to be successful Develop and execute a corporately integrated technology training and awareness program Develop guardrails to promote technology empowerment, while controlling corporate risk C Surveys to managers complete. Annual technology course catalogue complete. The ERP project and HR teams will progress on this initiative with ITS support when necessary. ITS continues to understand and develop services that support the empowered workforce as it relates to IT. Key Performance Indicator/Measures Benchmark Target (2016) Employees are provided with the technology to 74% (2014) 80% (2018) be effective at work (shared measure with Facility Services) Employees are provided with the technology training they need 78% (2015) 80% (2018) 7

8 Goal 7: ITS has a culture of professionalism, innovation and customer focus, with engaged and well trained staff who are seen as leaders in their industry and the County. Outcome: ITS is an employer of choice for IT, IM and GIS professionals. Increased focus on department staff training in both current and future skill sets, technical and soft skills Ensure staff have healthy and balanced work lifestyles Shared tracking mechanism, tied to industry benchmarks to help with personal performance plans. Additional funding was denied. Overworked staff are being supported through several contracting backfills, project funding requests. Challenge: Computer Infrastructure Support program is overwhelmed with pressures from operational service requests and projects. Backfill strategies are underway but a staffing increase is recommended. Key Performance Indicator/Measures Benchmark Target (2016) ITS employees are engaged in their work 82.8% (2015) 80% (2018) 8