Foreword... ix. Preface... xi. Acknowledgment... xvii. Section I: ICT Strategy in Changing Business Environments

Transcription

1 Table of Contents Foreword... ix Preface... xi Acknowledgment... xvii Section I: ICT Strategy in Changing Business Environments Chapter I Review of Current ICT Developments... 1 Introduction... 1 Flexibility of Informaion Systems & IT Infrastructure Outsourcing Security and Storage The Security Balancing Act Government Regulations Complex Telecommunications Junk SPAM Linking the Business with ICT IT Risks and the Business Future Trends and Conclusion References... 19

2 Chapter II Linking Information to Business Strategies and Decision-Making Introduction Qualities of Good Information System Acceptability Linking Information Systems to Effective Decision-Making The Feasibility Study The Information Economic Method Investment Evaluation: Why is it Critical? Cost Benefit Analysis Current Business Situation Business Strategy and Communication The Practicalities of Purchasing Software Many SME Have Problems Integrating ICT Future Trends and Conclusion References Chapter III Developing and Implementing an ICT Strategy Introduction Creation of IT Awareness Strategic Information Systems Planning Information Systems Strategy Developing an ICT Strategy Future Trends and Conclusion References Chapter IV Strategic Alliance Through the Use of ICT Introduction Why Strategic Alliances? Future Trends and Conclusion References Chapter V Planning and Managing ICT Change Introduction Questionnaires and Workshops Future Trends and Conclusion References

3 Section II: Techniques for Effective ICT Development Chapter VI Identifying Opportunities for Using ICT Introduction Environmental Scanning Information Quality Workshop Identifying Opportunities Investment Evaluation: Why is it Complex? Future Trends and Conclusion References Chapter VII Introduction to Current Techniques for Effective ICT Development Introduction Rapid Application Development (RAD) Lean Software Development Undertaking Information Requirement Analysis and Process Mapping Business Process Reengineering Service Oriented Architecture Future Trends and Conclusion References Chapter VIII System Development and Project Management Introduction The System Development Life Cycle ICT Project Management Project Failures Other Approaches to I.S. Development System Methodologies Future Trends and Conclusion References Chapter IX Critical Success Factors for ICT Development Introduction Problems in ICT Planning This is a Key Element in ICT Planning: Think Ahead Will the System Produce the Desired Results Under Known Conditions? Future Trends and Conclusion References

4 Chapter X Impediments to the Successful Implementation of ICT Introduction Requirements Impediments in Information Systems Development Changeover Impediments to ICT Implementation: Problems and Solutions - A Case of ERP and ERPII Future Trends and Conclusion References Chapter XI Learning from Failures Strategic Failures Operational Failures E-Government Learning by Examples Training and Education Why do ICT Projects go Wrong? Critical Failure Factors What Could be Done to Prevent Failure? Future Trends and Conclusion References Section III: ICT Challenges for the Future Chapter XII Drivers and Barriers for ICT Development Context of ICT Development Drivers and Barriers of ICT Development Future Trends and Conclusion References Chapter XIII Current Developments and Diffusions in ICT: ERP, SCM, CRM ICT Developments and Diffusions Defined Enterprise Resource Planning (ERP) ERPII Supply Chain Management (SCM) Customer Relations Management (CRM) Future Trends and Conclusion References

5 Chapter XIV E-Technology: E-Business, Intranet, Extranet, Internet E-Technology Defined What is E-Business? Business-to-Business (B2B) E-Procurement Business-to-Consumer (B2C) Leading E-Business Software Vendors Emerging/Future Trends and Conclusion References Chapter XV Knowledge Management Knowledge Management (KM) Defined Knowledge Classification Benefits of KM Knowledge Management Models The Challenges of KM Who Should Lead KM Efforts in an Organization? Technologies to Support KM Principles of KM by Thomas Davenport Leading KM Software Vendors Future Trends and Conclusion References Chapter XVI Security and Risk Management Security and Risk Management Defined Prediction and Impact Potential Solutions to Improve Security and Reduce Risk in E-Business Future Trends and Conclusion References Selected Readings Chapter XVII Improving IT-Enabled Sense and Respond Capabilities: An Application of Business Activity Monitoring at Southern International Airlines Richard Welke, Georgia State University, USA Gabriel Cavalheiro, Ernst & Young, NL Ajantha Dahanayake, Georgia College & State University, USA

6 Chapter XVIII Competing in the Age of Information Technology in a Developing Economy: Experiences of an Indian Bank Amit Sachan, Management Development Institute, India Anwar Ali, Institute of Management Technology, India Chapter XIX Developing a Telecommunication Operation Support Systems (OSS): The Impact of a Change in Network Technology James G. Williams, University of Pittsburgh, USA Kai A. Olsen, Molde College and University of Bergen, Norway Chapter XX Nazar Foods Company: Business Process Redesign Under Supply Chain Management Context Vichuda Nui Polatoglu, Anadolu University, Turkey Chapter XXI The Expansion Plan of TeleDoc: What and How Much of the Technology Employed is to Change? Tapati Bandopadhyay, ICFAI Business School, India Naresh Singh, ICFAI Business School, India Chapter XXII Process-Aware E-Government Services Management: Reconciling Citizen Business, and Technology Dynamics A. Taleb-Bendiab, Liverpool John Moores University, UK K. Liu, University of Reading, UK P. Miseldine, University of Reading, UK S. Furlong, University of Reading, UK W. Rong, Liverpool John Moores University, UK About the Authors Index