Managed Print Services. Final Contract Bids,

Transcription

1 Managed Print Services Final Contract Bids,

2 Current Contract 17 Printers Black & White Contract Amount 1,850,000 Average Usage 1,915,000 Contract Amount 60,000 Color Average Usage 80,000 Cost per page $ Average Cost $24,000 Cost per page $ Average Cost $6,000 Average cost per year $30,000 Average cost per month $2,500 Printers in district NOT under contract: 23 REAL printing cost per year:?

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6 $29, Annually

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8 Managed Print Bid Comparison Vendor Monthly Cost Annual Cost Bauernfeind $2, $28, EO Johnson $2, $29, Office Technology Group $2, $29, COST BASED ON CURRENT VOLUME

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11 School District of Manawa Executive Plan Summary Install New equipment in all locations. BBT will provide all support to install, setup printing, scanning, & faxing. Service and Supplies included for all equipment. Billing Annual billing for Equipment and Service. Other rates available upon request. Unused Copies/Prints will be credited back. Pay only for what you use. Service rates are locked for term of the contract. Support Konica Minolta Pro-Tech Certification and Service Award. Assurance that BBT has the skills, people, and systems to keep your equipment operating at the highest levels of productivity. I.T. Support Highly trained and experienced I.T. support staff. Live monitoring of entire fleet for proactive toner and supply replacements. Quarterly in person reviews. Meet with District personnel to review reports. Initial and continuing support and training provided in-person or by video. District wide ease of use: All Copiers included in this bid use the exact same operation panel, paper feed drawers, staple finishers, paper document feeders, fax, scan and print systems. Go Green Clean Planet Program Recycling provided at no cost.

12 School District of Manawa Hardware Configurations Copiers will include the following accessories. Copy and Print at 55 pages per minute in Black or Color. Large 9 Color Display with Quick Tablet-Like Interface with Touch Screen. Single Pass Document Feeders. o Scans in one pass at 160 pages per minute. o Features Blank Page Elimination. Paper Tray Capacity o (2) 500 Sheet Universal trays up to 11x17. o (1) 150 Sheet Tray Bypass Tray 8.5x11. o (1) 2,500 Sheet Tray 8.5x11. Staple Finishers o 50 Sheet Staple Finisher with 1,000 Sheet Capacity. o Offset/Sort or Group without stapling. 2GB Memory and 250 GB Hard Drives. Printing: Standard PCL6, PCL5c, Post Script 3, XPS. Standard Security o Hard Drive Encryption and Overwrite. o Secure Print (release print jobs from hard drive with pass code). o Meets ISO and IEEE for handicap and visually impaired. Standard Mobile Printing Support ( AirPrint, Google Cloud, NFC)

13 School District of Manawa Pricing 5-year Agreement Billed Annually $28, Hardware Lease for all 11 Copiers included PaperCut MF License for 500 Users included o PaperCut Install and Implementation o Premium Upgrade Assurance o 5-year Support and Maintenance Black Copies/Prints including 1,910,000 pages annually included Color Copies/Prints including 87,000 pages annually included Service Pricing: Includes all prints and copies from Copiers and Printers. Service Contract includes: all parts, labor, travel, supplies and toner. All unused copies/prints will be credited back at the end of each year.

14 Existing Hardware Trade in Credit Bauernfeind Business Technologies will offer the School District of Manawa a service trade in credit for the existing equipment located in the district in the amount of $1, This offer is contingent on BBT being awarded the new 5-year MPS contract. BBT will remove and own outright all copiers and printers currently used by the district. Upon installation of the new equipment, BBT will place on your account the credit which can be used immediately. The service credit applies only to service and cannot be used for any hardware purchases.

15 SCHOOL DISTRICT OF MANAWA Managed Print Solution

16 The two most destructive phrases in business today are: We ve never done it that way. And We ve always done it this way Jack Welch Retired CEO, GE

17 Current Equipment-Inventory Devices Models Supplies Printers Copiers Faxes Scanners Wide Format Total Pieces of Equipment=38

18 Current Equipment-Specifications Age: Speed: Paper: Network: Usage: Average Age of Equipment: 2010 Average Machine Speed-B&W: 32 PPM Average Machine Speed-Color: 29 PPM Percent without 2- sided printing: 63% Percent Not on Network: 16% Printer Volume: 8% Copier Volume: 92%

19 Current Cost of Operation Volume Supply Cost Service Cost Equip Cost Out Source Depreciation Total CPP Total Costs Copier 141,014 $- $2, $- $- $ $2, Printer 34,204 $- $ $- $- $ $ Total 175,218 $- $2, $- $- $- $ $2, Amounts shown are monthly costs

20 Proposed Equipment Continued 7 Total 5 B&W Printers 11 Total 4 B&W MFDS Average Speed Usage 2 Color 3 Supplies 7 Color 2 Supplies 47 B&W PPM 44 Color PPM Printer Volume: 5% Copier Volume: 95%

21 Proposed Solution Proposed Equipment Latest Technology No Capital Guaranteed New Equipment Re-Utilized Equipment 3 Remaining Equipment (not covered) 15 3 Total Equipment 21

22 Proposed Equipment-Detail List Continued New Equipment (7) Toshiba Estudio 4555 (2) Toshiba Estudio 557 (2) Toshiba Estudio 657 (3) HP LaserJet P3015 (1) HP LaserJet P4015 Re-Utilized Equipment (2) HP Color LaserJet Enterprise M553 (1) HP LaserJet Pro 400 M401 Remaining Equipment (not covered) (1) HP OfficeJet Pro 8600 (1) HP LaserJet 6p (1) HP LaserJet 4050

23 FollowMe/Secure Print Solution With User Cost Accounting Enable Universal Server Based Follow Me Print from all Windows Domain Workstations and Google Chromebook devices, Up to 1500 Print/Copy Users Job Accounting at the User Level With Capabilities To Enforce Print Policies and Limitations Auto populate scan to destination as authenticated user on Toshiba MFD s 10 Embedded Toshiba Device Licenses for Copy Tracking and Follow Me Print Release User Code Authentication 4 Fast Release numeric pad station Follow Me Release All for single function networked print devices 5 Years Software Assurance Complete Installation and Training Per Scope of Work/On-going Software Support billed hourly rate as needed. All Services Provided Locally by EO Johnson Solutions Engineers

24 What Does This All Mean To You? $2, $2, $ $22, Current Cost Per Month Potential Cost Per Month Monthly Savings 60 Months Savings

25 Let s Talk Soft Cost Current Invoices processed per year = 50 Average Cost per Invoice = $38 Savings per year = $ year savings = $7,030 Invoices Maintenance Hours per month spent on toner orders = 1 Rate per Hour = $37 Savings per year = $444 5 year savings = $2,220 Volume converted to duplex = 30% Pages reduced = 630,500 Sheets Saved = 315,250 Cost Per Page = $.005 Savings per year = $1, year savings = $7, Paper Automated meter readings, toner orders, and machine error codes free up employee time! Implementation of scan-to- can eliminate most long distance charges

26 Total Savings for 5 Years Equipment $22, Invoices $7, Maintenance $2, Paper $7, Total $39,191.46

27 Document Environment For Every 1 Dollar Spent on Printing, organizations will Need Another 9 Dollars to Manage the Documents Printed Traditionally Observed (10%) Technology acquisition Maintenance contracts Supply prices Traditionally Unobserved (90%) Document / records management End user productivity IT support / infrastructure Administrative costs Environmental costs

28 Program Options: Document Management/Scanning Services Guidance Office Document Management / $210 Additional Per Month 3 Concurrent user license - Client or Web access OCR PDF Creator/Content Search, KeyFree Indexing Five Years Software Assurance Complete Installation and Training Per Scope of Work/On-going Software Support Billed Hourly Rate as Needed Back-File Scanning Services Student Transcripts / $27 - $60 Month Turnkey services to have Student Transcripts scanned and indexed Assuming 2 File cabinet drawers of documents; a full assessment would be required to determine project specifics to provide exact pricing Firewall/Mobile Device (Chromebook) Management / $TBD Services provided through EO Johnson Locknet Managed IT Services

29 Managed Print Service Option 50% Option Payment options can be set up as monthly, quarterly, semi-annual, or annual billing upon request Includes all proposed equipment,5 year equipment warranty, 4 hour service, parts, supplies, software implementation, installation, and training Proposed Monthly Spend Volume Base-Black & White 79,479 Base-Color 4,006 Potential-Black & White 79,479 Potential-Color 4,006 Base Payment Amount $1, All copies and prints will be monitored on a quarterly basis with quarterly reviews Meter Billing Potential-Monthly Amount-Black & White $ If Manawa Schools was able to reduce the Potential B&W & Color Volume by 20% through the implementation of follow-me printing and job accounting by user account the district would realize a reduction in monthly payment of $ per month Potential-Monthly Amount-Color $ Potential Monthly Amount $ Cost Per Page Black & White $ Color $ Grand Total $2,475.36

30 Award Winning Team Photizo Group Managed Print Services Award One of Top 11 selected world wide Recognized for the second consecutive year MSPmentor 501 Global Locknet Managed Services Award Ranked 26 th world wide Recognized for the third consecutive year

31 Deployment Outline Order and preconfigure all equipment to ensure a seamless plug and play transition Prepare an IP (Internet Protocol) worksheet and toner guide to be used as reference by Manawa School District IT Personnel and Administrative Staff Preconfigure the Manawa School District Print Server with recommended drivers and queues to ensure stability of the print infrastructure and maximize the efficiency of printing throughout the district Custom developed training material will be prepared that focuses on the specific mutual goals and initiatives of the print reconfiguration project. Ultimately this will ensure a maximum level of end user acceptance and ease any concerns generated by the end-user community during the implementation and throughout the term of this program

32 Proposed Program Benefits Expenses are documented and controlled Reduce or eliminate IT Time dealing with output device related issues Professional installation and on-going training ensures seamless transition Hardware consistency provides Reduced toner types in inventory Fewer print drivers Increased familiarity of machines with end users

33 Secrets to Success There are no secrets to success. It is the result of preparation, hard work and learning from failure.

34 What Else Can We Help With?

35 Questions?

36 MPS Netxus Service Level Agreement School District of Manawa 800 Beech Street Manawa, WI Term of Agreement This Agreement between School District of Manawa, 800 Beech Street, Manawa, WI 54949, (Client), and E.O. Johnson Company, Inc., including but not limited to the Locknet Division (Service Provider), and is effective upon the date signed. The term of this agreement shall commence on the day the Service (defined below) is installed on Client s network (the Commencement Date ) and shall remain in force for a period of five years. The Service Agreement may be extended or renegotiated upon mutual written agreement of both parties. a. This Agreement may be terminated by either Party upon ninety (90) days written notice if the other Party: i. ii. iii. Fails to fulfill in any material respect its obligations under this Agreement and does not cure such failure within thirty (30) days of receipt of such written notice. Breaches any material term or condition of this Agreement and fails to remedy such breach within thirty (30) days of receipt of such written notice. Terminates or suspends its business operations, unless it is succeeded by a permitted assignee under this Agreement. b. c. At the end of term, Client will retain possession of any listed equipment per Addendum A with the exception of equipment listed under the category of "Existing Equipment - Service Only". Upon termination, Client will provide Service Provider a supplies list and return all supplies to Service Provider within five (5) days of termination. Client will be invoiced for any supplies not returned. If either party terminates this Agreement, Service Provider will assist Client in the orderly termination of Services, including timely transfer of the services to another designated provider. Client agrees to pay Service Provider the actual costs of rendering such assistance. 2. Description of Services a. Print Management Services i. Tasks to be performed by Service Provider 1. Provide all proposed equipment per Addendum A. 2. Assist Client in setup of newly installed Software and Hardware. 3. Assist in configuring PC s to print/scan/fax from all installed equipment. 4. Implement Tracking Software or similar software for billing purposes, supplies and service orders. 5. Install and train on all software and hardware being implemented. 6. This contract includes all proposed new equipment, parts, labor and supplies for all equipment under rental agreement. Developer, toner, photoreceptor drum, belt and fuser oil will be provided at Client s request. All supplies remain property of Service Provider until consumed by Client. 7. NOT included in this contract: Paper, all cost associated with network jacks and fax lines being moved, ink and print heads for wide format printers or Multi-Function Printers (MFP s) (when it applies), any shipping cost associated with ship back of equipment under rental agreement, (1) HP OfficeJet Pro 8600, (1) HP LaserJet 6p, (1) HP LaserJet Agreement includes trade-in of all MFP and Copiers. If Client wishes to take possession of Hard Drives, Client will incur a $ charge for each Hard Drive removed. Service Provider will remove at NO CHARGE any other equipment that Client wishes to dispose of at the time of delivery which pertains to the Print Management Contract. Service Provider will provide a sixty (60) month like-for-like warranty on all hardware listed on Attachment A. This warranty will only be utilized after Service Provider has attempted to cure the issue through escalated service measures, to be determined at Service Provider s discretion. Page 1 of 6

37 MPS Netxus Service Level Agreement ii. Client Responsibilities 1. For the term of this contract, Client agrees to purchase all additional copiers, printers, etc. from Service Provider and add them to the Print Management Contract. Equipment can be added to the rental program at any time but not returned for credit against past or future payments. Client understands for the term of this contract NO equipment (faxes, printers. copiers) can be added/reinstalled to the network without proper notification to Service Provider Client agrees to provide IT assistance to Service Provider staff at the time of installation. If such staff is not available and a return trip is required by Service Provider, Client agrees to pay travel charges and billable hours for Service Provider install staff time, determined at Service Provider s sole discretion, for time spent during the trip that Client staff was unavailable. Client will be responsible to have all staff members available for training between the hours of 9:00 am and 3:00 pm or at other mutually agreeable times. Training will be provided on a per department basis by Service Provider staff members. 4. Client is responsible for the cost of any equipment damage due to misuse or negligence by Client. 5. Client agrees to inform Service Provider before a loaner printer is installed or moved. b. (Initial for option) Netxus On-Premise Server Option - Services 1. Service Provider will order, receive, and configure a physical MPS server(s) to be located at Client location(s). a. Minimum Specifications of Server include Dual Processors, 8 GB RAM, Raid 1, and a 5-Year Warranty. 2. Client agrees that MPS server will be exclusively used for MPS software and drivers. 3. Service Provider will be responsible for any warranty administration of on premise server. 4. All remote access will be centrally managed by Service Provider s IT department. Service Provider and Client agree that only Service Provider s IT staff, and network administrators employed by Client will have access to the installed equipment. Any Client personnel requesting access must be requested in writing by Client to Service Provider. 5. Service Provider s ability to service on-premise server is subject to Client providing Service Provider physical access to server, as needed. 6. Client is responsible for providing either msdn or open volume license key for Microsoft Server 2008 R2 Operating System. If Service Provider has to provide it, Client agrees to pay licensing and installation costs. 7. Patch Management a. Service Provider will deploy all automated Microsoft security, critical and.net patches. Manual service packs or patches that cannot be automated by Service Provider systems are not included. 8. Service Provider monitoring tools will monitor Netxus agent status for supported server operating systems in the event that the server goes offline and when it comes back online. 9. Anti-Virus 10. Printer application services will be monitored and also restarted by Service Provider monitoring tools, per client request. 11. Access to remote control Print Server a. Client has capability to access Print Server via remote control as long as the device has an active internet connection b. Service provider also has the capability to access Print Server via remote control as long as the device has an active internet connection c. (Initial for option) Netxus Virtual Server Option - Services 1. Service Provider will build a virtual server on a Hyper-V or VM virtual environment provided by Client. 2. Client agrees that MPS virtual server will be exclusively used for MPS software and drivers. 3. All remote access will be centrally managed by Service Provider s IT department. Service Provider and Client agree that only Service Provider s IT staff, and network administrators employed by Client will have access to the installed equipment. Any Client personnel requesting access must be requested in writing by Client to Service Provider. 4. Performance of the Service Provider s virtual server is limited by the overall performance of the host virtual server. 5. Client is responsible for providing either msdn or open volume license key for Microsoft Server 2008 R2 Operating System. If Service Provider has to provide it, Client agrees to pay licensing and installation costs. 6. Patch Management a. Service Provider will deploy all automated Microsoft security, critical and.net patches. Manual service packs or patches that cannot be automated by Service Provider systems are not included 7. Service Provider monitoring tools will monitor Netxus agent status for supported server operating systems in the event that the server goes offline and when it comes back online. 8. Anti-Virus 9. Printer application services will be monitored and also restarted by Service Provider monitoring tools, per client request. Page 2 of 6

38 MPS Netxus Service Level Agreement 10. Access to remote control Print Server a. Client has capability to access Print Server via remote control as long as the device has an active internet connection b. Service provider also has the capability to access Print Server via remote control as long as the device has an active internet connection 3. Fees and Payment Schedule a. Your monthly payment is $2, which is based on 83,181 black & white prints and 4,389 color prints. Those volumes represent 50% of your actual monthly volume for both black & white and color. Black & white overages will be billed at $ Color overages will be billed at $ Billing can be done Monthly, Quarterly. Please initial preferred billing time frame. Overages can be done Monthly, Quarterly. Please initial preferred overage time frame. b. Up to once a year, the payment may be adjusted up or down in accordance to actual print volumes. This adjustment is only available upon client request and if the actual print volumes are 5% over or under the original or last adjusted contracted volume. c. d. e. f. Client agrees that the Service Provider is NOT responsible for overages run by the Client. Client agrees that the ESTIMATE ANNUAL VOLUME is an estimate. Client understands that software is available at an additional cost to help control print volume so Client can realize estimated savings. Client agrees that any change orders, or requests for work outside of the scope of this agreement, requested by Client after execution of this agreement shall result in additional charges at the discretion of Service Provider. Client is responsible for any electrical work external to equipment included under this agreement and the cost of any third party software programming. Service Provider s current rate for additional billable labor is $125/hour, billable in quarter hour increments. This rate is subject to change without notification to Client but shall be provided at any time to Client upon Client request. 4. Taxes It is understood that any Federal, State, or Local Taxes applicable shall be added to each invoice for services or materials rendered under this Agreement. Client shall pay any such taxes unless a valid exemption certificate is furnished to Service Provider for the state of use. 5. Service Coverage a. Service Provider will provide an average of 4 hours service response time between the hours of 7:30 am 5:00 pm CST, Monday through Friday, excluding Service Provider holidays. Service will be provided remotely or at the Client s location, depending on the nature of the issue and at the sole discretion of Service Provider. b. Service outside Normal Working Hours Services performed outside of the hours of 7:30 am 5:00 pm CST, Monday through Friday, as well as during Service Provider s regular holidays, are subject to additional charges at Service Provider s discretion. 6. Suitability of Existing Environment a. Minimum Standards Required for the Services In order for Client s existing environment to qualify for Service Provider s Managed Services, the following minimum standards must be met: i. ii. iii. On-Premise Server If Option 2(c) is selected, Client must provide a 100 Mbps LAN connection, TCP/IP Outbound port 5721 open, and a minimum 1.5 Mbps downstream and 1.5 Mbps upstream working connection to the internet. Virtual Server - If Option 2(d) is selected, servers must have at minimum a Pentium Dual-Core equivalent or greater processor, 4GB of RAM, 20 GB of free hard disk space, 100 Mbps LAN connection, TCP/IP Outbound port 5721 open, and a minimum 1.5 Mbps downstream and 1.5 Mbps upstream working connection to the internet. The environment must have a currently licensed, Vendor-Supported Hardware Firewall between the Internal Network and the Internet that is approved by Service Provider, which approval shall not be unreasonably withheld. Page 3 of 6

39 MPS Netxus Service Level Agreement b. c. Service Provider is responsible from the wall to the machine for printers, copiers, and MFD s. Client is responsible for supplying all Network Connections at all locations of contracted hardware, switches, patch cables etc. Client will also need to provide access to those connections, such as IP, Subnet, Gateway Addresses, Firewall access etc. Costs required to bring Client s environment into compliance with the Minimum Standards are not included in this Agreement. The Minimum Standards are subject to annual review and modification by Service Provider. Client acknowledges that changes in industry standards are out of Service Provider s control and may cause an increase in Minimum Standards. Service Provider shall provide written notice of Minimum Standards changing by sending a notice of Minimum Standards change to Client. 7. Excluded Services a. After all print drivers are loaded and initial installation is complete, Service Provider shall invoice Client for all network support, including but not limited to, reloading print drivers, troubleshooting print errors, troubleshooting applications or any pre-existing equipment owned by the Client. If a print driver issue occurs on a Client owned server, Service Provider will assist customer technician via phone if necessary to help resolve the problem. It is not the responsibility of Service Provider to repair existing network problems at the Client site for the purpose of loading drivers or initial setup and Client understands that it will result in billable hours to their account. b. All print driver installations performed by Service Provider will ALWAYS default to BLACK. Any print driver changes that are made after the initial install will be the sole responsibility of Client. Any color print charges due to those changes made by Client are billable. c. d. Service rendered under this Agreement does not include parts, equipment, or software not installed by Service Provider and not covered by vendor/manufacturer warranty or support, unless listed on Addendum A. Service Provider is not liable for transportation damages or loss of equipment in the event the customer moves the equipment or contracts with a third party to move the equipment. Client agrees to pay for any damages incurred from moving the equipment. e. f. Service Provider is not responsible for failure to render services due to circumstances beyond its control including, but not limited to, acts of God, Client building modifications, power failures or other adverse environmental conditions or factors. Service rendered under this Agreement does not include service to any equipment that does not have an active internet connection. g. h. Service rendered under this Agreement does not include service and repair made necessary by the alteration or modification of equipment other than that authorized by Service Provider, including alterations, software installations, or modifications of equipment made by Client s employees or anyone other than Service Provider. Service rendered under this Agreement does not include programming (modification of software code) and program (software) maintenance. i. Service rendered under this Agreement does not include services to equipment not meeting the minimum standards. j. Client assumes and bears the risk of loss or damage to the equipment. If the equipment is lost or damaged while in Client s custody, Client agrees to replace the equipment or pay for repairs. 8. Miscellaneous This Agreement shall be governed by the laws of the State of Wisconsin. It constitutes the entire Agreement between Client and Service Provider for all MPS equipment. Its terms and conditions shall prevail should there be any variance with the terms and conditions of any order submitted by Client. 9. General Terms and Conditions The parties to this Agreement hereby accept all of the provisions set forth in the Terms and Conditions Agreement between Client and Service Provider, which are incorporated herein including without limitation the provisions regarding Late Payments, Limited Warranty, Confidentiality, Indemnification, and Limitations on Liability. Page 4 of 6

40 MPS Netxus Service Level Agreement 10. Acceptance of Service Agreement This Service Agreement covers only those services on the agreed upon equipment. Service Provider must deem any equipment/services Client may want to add to this Agreement after the effective date acceptable. The addition of equipment/services not listed at the signing of this Agreement, if acceptable to Service Provider, shall result in an adjustment to the Client s charges. IN WITNESS WHEREOF, the parties hereto have caused this Service Agreement to be signed by their duly authorized representatives as of the date set forth below. Accepted by: EO Johnson Authroized Signature Service Provider Date School District of Manawa Authroized Signature Client Date Page 5 of 6

41 MPS Netxus Service Level Agreement Addendum A Schedule of Equipment Rented Rentee: Vendor: Date: School District of Manawa EO Johnson Company New Equipment Quantity and Description (7) Toshiba Estudio 4555 (2) Toshiba Estudio 557 (2) Toshiba Estudio 657 (3) HP LaserJet P3015 (1) HP LaserJet P4015 Existing Equipment-Service Only Quantity and Description (1) HP LaserJet Pro 400 M401 (2) HP Color LaserJet Enterprise M553 Stays, Not Covered Quantity and Description (1) HP OfficeJet Pro 8600 (1) HP LaserJet 6p (1) HP LaserJet 4050 EO Johnson Authroized Signature Vendor Date School District of Manawa Authroized Signature Rentee Date Page 6 of 6

42 Local Service Availability: Since opening our Appleton office in 2012, The Office Technology Group is proud to provide a guaranteed 4-hour response time to our customers in our servicing area. In fact, our average response time is only 1.87 hours for our area customers. In addition to exceptional on-site break-fix support, The OTG leads the industry in remote and proactive capability Platinum-Level Excellence: The Office Technology Group is proud to offer extraordinary customer support. We guarantee that our technicians will respond onsite within 4 hours of a service call being placed. Further, we will ensure at least 98% uptime. Our first response/resolution percentage is over 95%. While 4 hours is our guarantee, our actual average response time is under 2 hours. All service technicians at The Office Technology Group are certified at the SHARP Platinum level. We also have direct access to Sharp second and third level service support. The Platinum Level Service Provider Award recognizes Sharp dealers that demonstrate exceptional customer support and satisfaction. The award is a symbol of meeting Sharp s highest standards within our authorized service network. As a client of a Sharp Platinum Level Service Provider you receive professional, reliable service and the highest performance for your Sharp multifunction copiers. The Platinum Level Service Provider standard is reserved for our best dealers who meet our highest standards of operational efficiency. The award is a reflection of a dealer s execution of best practices within our industry in the areas of service customer satisfaction, training, management, and technical expertise. Rigorous onsite evaluations, along with ongoing compliance audits assure compliance standards are met and exceeded on a continual basis. The average tenure of our service staff is over 10 years. Remote and On-Site Solutions: The OTG leads the industry in our ability to remotely address issues, both proactively and reactively. The Office Technology Group uses a state of the art system developed to meet the needs of our larger customers. This will include supplying OASD with a device to track and monitor all printing equipment. This device will reside on the SDOM network and provide access to the MFP devices. Through this device, The Office Technology Group can access the MFP, trouble shoot error codes, and ultimately resolve the service issue. We will establish locations on site with the assistance of the SDOM team to create a local inventory of consumables and parts. In addition, The Office Technology Group will assign 2 service technicians, one primary and one secondary, to your account. SDOM will also have access to our entire service and support organization if needed. We will also have access to manufacture support on an as needed basis. Lastly, we will provide, at no additional cost, backup equipment to be used in the event that we have a device that proves to require elevated service attention. The backup devices will be located at the main campus to ensure minimum down time and inconvenience.