Intranets and Customer Asset Management
|
|
- Meredith Houston
- 6 years ago
- Views:
Transcription
1 Intranets and Customer Asset Management Sistem e-businesse (MG-652) Jurusan Manajemen
2 Agenda Why Customer Asset Management? Online Sales Force Automation Online Customer Service and Support Technology and Marketing Strategy Data Mining and Decision Support Intranet-based Decision Support Architecture Marketing Decision Support Applications Summary 05 September 2002 Chandra Wibowo W. 2
3 Data Mining and Decision Support Intranet-based Decision Support Architecture Order planning, forecasting, fulfillment Customer relationship management Trend Analysis Channel Management The Web and Customer Service The Role of Technology in Customer Service Customer feedback Cross-selling and Upselling From Reactive to Business Requirements Proactive Service Field Service Management Help Desk Management Marketing Decision Support Systems Marketing Decision Support Applications Technology and Marketing Strategy Online Customer Service Support Customer Asset Management Introduction Online Sales Force Automation Challenges in Implementing CAM CAM and Supply Chains Functions of Sales Force Automation Elements of Online Sales Automation Intranets and Sales Automation Informational Needs for Effective Service Accessing Service Information Routing and Workflow Management Recording Customer Feedback Enabling Intranet Technology 05 September 2002 Chandra Wibowo W. 3
4 Why Customer Asset Management? CSA is being employed by companies seeking to increase revenue and competitive advantage. CSA is the integration of the front-line activities in a supply chain (sales, marketing intelligence, and customer service). CSA is based on the premise that customers are the most valuable asset of any business. The benefits of managing customers as strategic assets include creating more loyal customers. 05 September 2002 Chandra Wibowo W. 4
5 Four conditions for managing customers as strategic assets: 1. Current customers are a predictable source of future sales. 2. Customers can be segmented in terms of future sales potential (asset value) based on the history. 3. Customers, like every other asset, are subject to depreciation (now standard accounting practice in the U.S). 4. Customers can be bought and sold (merger and acquisition decisions). 05 September 2002 Chandra Wibowo W. 5
6 Challenges in Implementing CSA Two major challenges for implementing CSA systems: 1. The information needed to describe, track, and capture the customer as part of an asset base can be difficult or expensive to gather. (Solved by using the Web and Intranets, the cost economics for data acquisition and management). 2. Related to coordination of the company s information systems and its marketing programs. (Can be overcome by increasing crossfunctional interaction in companies). 05 September 2002 Chandra Wibowo W. 6
7 CSA and Supply Chains Why CSA is important in the context of supply-chain management? 05 September 2002 Chandra Wibowo W. 7
8 Online Sales Force Automation The sales function is critical for the success of any business, by streamlining the information flow between customers and companies, business are seeking to eliminate sales order mistakes and the resulting rework, increasing productivity. The result is reduced order fulfillment costs and dramatically shortened delivery cycles. 05 September 2002 Chandra Wibowo W. 8
9 What is Sales Force Automation? SFA satisfies two basic functions: 1. To support the person in the field. 2. To integrate sales activity into a corporate information structure to improve overall corporate efficiency and coordination with other business-critical functions. 05 September 2002 Chandra Wibowo W. 9
10 Elements of Online Sales Automation Sales person productivity tools. Online telemarketing. Direct mail and fulfillment. Sales and marketing management. Sales force compensation management. Sales process management. Online sales automation systems can automate the work of a single sales person, a single marketing activity like direct mail. 05 September 2002 Chandra Wibowo W. 10
11 Intranets and Sales Automation The Intranet-enables sales automation framework has multiple benefits: It helps bridge the islands of information that can exist within a company, especially within sales and marketing. The availability of interactive Web monitoring software and intelligent agents makes it possible to built a smart solution that delivers vital and specific sales intelligence directly to each sales representative. Intranets can also be used for electronic publishing, to educate and inform sales representatives and make the selling process more proactive by providing all the information and tools necessary to close the sale on-site at a customer location. Once the Intranet-based solution is in place, companies find it possible to extend information sharing beyond the boundaries of the enterprise, to outside parties critical to the sales effort. Shorten the sales cycle through pre-qualification of prospects. Increase revenue through targeted marketing. Automate the management and qualification of Web leads. Capture all customer information directly into sales database. Enhance order management with access to data on pricing, promotions, availability, production schedules, export regulations, carriers, and transportation schedules. 05 September 2002 Chandra Wibowo W. 11
12 Summarizing the Implementation Challenges Business Problem Timely and low-cost distribution of information. Need to reduce cycle time for filling orders. Solution Use the WWW to publish and solicit content. Automate processes using Intranets and enable electronic sales via the Web. Requirements Interface internal order management systems with the Web. Benefits Low-cost medium with fast turnaround. Enables world wide electronic sales. Automates internal business processes. 05 September 2002 Chandra Wibowo W. 12
13 Online Customer Service and Support Reasons why online customer service is HOT Lower support costs by empowering customers to solve issues independently. Provide global access to critical customer service information and forums any time. Improve service by focusing internal customer support resources on complex issues Empower business partners with hot links to related online resolution information. Create proactive service and marketing programs. Seamless Web/telephony integration for priority responsiveness. 05 September 2002 Chandra Wibowo W. 13
14 The Web and Customer Service Many companies have begun to use Web sites and systems to provide answers to frequently asked questions or to allow customers to access procedures for repairing an item or initiating a service call. More information quickly, interactively, and eventually in realtime. A Web site can be like an ATM of customer service. Companies will able to use Web sites not just to provide information about products and services, but to show customers new products, gather ideas, and set up a dialog. Use the web s multimedia capabilities. 05 September 2002 Chandra Wibowo W. 14
15 Information Systems Challenges Customer Support Business Problem Training support personnel in a fast-changing area like technology is expensive. Need to provide customers better access to customer support information. Solution Internet access to product sheets, frequently asked questions, and other support information. Requirements Benefits Interface internal support systems with the WWW. Expected competitive advantage via up-to-date, globally available information, reduced support overhead. 05 September 2002 Chandra Wibowo W. 15
16 Help Desk Management Help desks are receiving a growing number off calls. Developing or purchasing Intranet software tools that automate their help desk support functions: Easy access to customer data. Asset and inventory tracking. Problem hand-off and escalation capabilities. A support knowledge base. Reporting capabilities. 05 September 2002 Chandra Wibowo W. 16
17 The enabling Intranet technology Customer Service Representatives (CSRs) need access to timely, relevant, and accurate information that portrays all aspects of the customer-company relationship. The Intranet technology can enhance the CSRs for: Informational needs for effective service. Accessing service information. Routing and workflow management. Recording customer feedback. 05 September 2002 Chandra Wibowo W. 17
18 Technology and Marketing Strategy There are new applications of technology in developing marketing strategy: 1. Marketing Decision Support Systems 2. Data Mining and Decision Support 3. Intranet-based Decision Support Architecture 4. Marketing Decision Support Applications 05 September 2002 Chandra Wibowo W. 18
19 Intranet architecture for marketing decision support Legacy Front End Web Browser Mobile / Portable Client Presentation and User Interaction Modelling, Clustering, Statistics, profiling, 3-D Visualization Market Data Transformation Directories, Data Analysis Techniques, Business Intelligence Data management Functions Data Extraction, Validation, Security, Integration, Replication and Sanitation Operational Data and Documents Market Data and Documents Sales Data Consumer Account Data Remote Servers Providing Operational and Historical Information 05 September 2002 Chandra Wibowo W. 19
20 Marketing Decision Support Systems Sharper competition and/or Agile competition, means that there is a business imperative for organizations to make decisions quickly. Product innovations and marketing strategies are rapidly copied, so the ability to respond quickly to a changing market becomes the crucial determinant of both profitability and survival. needs information that is timely, accurate, and relevant, and that contains the right level of detail. 05 September 2002 Chandra Wibowo W. 20
21 Data Mining and Decision Support The most successful data mining solutions are tuned to deliver optimum performance for knowledge workers: easy data access and manipulation, enabling them to use data creatively. used the relational databases and online transaction processing (OLTP) systems. 05 September 2002 Chandra Wibowo W. 21
22 Intranet-based Decision Support Architecture The use of e-commerce technology to improve the gathering, analysis, and distribution of information among the sales, customer, and marketing functions. linking the sales force with regional and corporate offices. Companies need to collect market intelligence quickly and analyze it. The architecture consists of three key components: 1. Storage and loading. 2. Transformation and integration of data. 3. Visualization and presentation of data. 05 September 2002 Chandra Wibowo W. 22
23 Marketing Decision Support Applications Decision support applications can be divided into the following categories: Order Planning, Forecasting, and Fulfillment. Customer Relationship Management. Trend Analysis. Channel Management. 05 September 2002 Chandra Wibowo W. 23
24 Summary This chapter discussed the Customer Asset Management functions: marketing, sales, and customer service operations, which form the front lines in the supply chain. Online sales automation systems will result in the changing sales from a science into a thoroughly engineered business process. broken into logical steps and can be reflected in its automation systems. The role of customer service operations has changed greatly, so the customer service function has grown more competitive and complex, and so has the information technology needed to support it. Electronic commerce technology, in particular data mining, can have a significant role in marketing strategy. 05 September 2002 Chandra Wibowo W. 24
SAP CRM 7.0. Overview. SAP CRM 7.0 Marketing
SAP CRM 7.0 Overview SAP CRM 7.0 Marketing Agenda 1.Overview 2.CRM Marketing Features and Functions 3.Focus on the User SAP 2007 / Page 2 Marketing Environment Budgets are being cut Marketing must do more
More informationManagement Information Systems - Enterprise Systems
Management Information Systems - Enterprise Systems Cross Functional Systems What is EDI? Why ERP? What is ERP? Evolution of ERP Benefits of ERP SAP Overview What is CRM? Learning Objectives Refer (Unit
More informationIntroduction. E-Business B2B Infrastructure
E-Business B2B Infrastructure Michael B. Spring Department of Information Science and Telecommunications University of Pittsburgh spring@imap.pitt.edu http://www.sis.pitt.edu/~spring Introduction B2B business
More informationSeminar report E-Intelligence Submitted in partial fulfillment of the requirement for the award of degree Of MCA
A Seminar report On E-Intelligence Submitted in partial fulfillment of the requirement for the award of degree Of MCA SUBMITTED TO: www.studymafia.org SUBMITTED BY: www.studymafia.org Preface I have made
More informationEnterprise Information Systems
Instructor: Kevin Robertson Enterprise Information Systems Lecture Outline 6/7 Learning Objectives 1. Explain how organizations support business activities by using information technologies across the
More informationIntranets and Manufacturing
Intranets and Manufacturing Sistem e-businesse (MG-652) Jurusan Manajemen Outline 1. Defining the terminology 2. Emerging Business Requirements 3. Manufacturing Information Systems 4. Intranet-Based Manufacturing
More informationBUSINESS SOLUTIONS. An evolution for your business software
BUSINESS SOLUTIONS An evolution for your business software Evolving the TRAVERSE Framework for your business TRAVERSE Global is a flexible, adaptable ERP solution that leverages the rich information and
More informationCenterStone Overview THE CENTERSTONE SOLUTION
THE CENTERSTONE SOLUTION The Problem We Solve Real estate and facilities typically represent the second largest expense for most large companies and institutions; yet managing these assets well has been
More informationCONTACT CENTER SOLUTIONS
BROCHURE CONTACT CENTER SOLUTIONS STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface to your organization, for your most valuable asset your
More informationMore Human. Less Error.
More Human. Less Error. Re-imagining the Contact Centre Agent - from Resource to Strategic Asset. As a contact centre or customer experience manager, you ll be well aware of the daily challenges your agents
More information7-1 McGraw-Hill/Irwin
7-1McGraw-Hill/Irwin 7 Chapter Electronic Business Systems Cross-functional Enterprise Systems Functional Business Systems McGraw-Hill/Irwin Copyright 2007 by The McGraw-Hill Companies, Inc. All rights
More informationCompetency Profiles. Administration. Right Talents, Right Results
Competency Profiles Administration Chief Executive Officer Responsible to the Board of Directors for the overall performance and business direction of the company. Working either alone or in conjunction
More informationShipping & Mailing Outbound and Inbound Package Management. SendSuite Live. Global logistics management made easy.
Shipping & Mailing Outbound and Inbound Package Management SendSuite Live Global logistics management made easy. Managing an outbound shipping operation is a big expense, regardless of your operation s
More informationCUSTOMER RELATIONSHIP MANAGEMENT
CUSTOMER RELATIONSHIP MANAGEMENT 1 Strouse, Karen G.(2004). Customer-Centered Telecommunication Services Marketing. Artech House. London Chapter 12 2 INTRODUCTION CRM general process of managing the various
More informationIBM Sterling B2B Integrator
IBM Sterling B2B Integrator B2B integration software to help synchronize your extended business partner communities Highlights Enables connections to practically all of your business partners, regardless
More informationEnterprise Information Systems
ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how
More information12/02/2018. Enterprise Information Systems. Learning Objectives. System Category Enterprise Systems. ACS-1803 Introduction to Information Systems
ACS-1803 Introduction to Information Systems Instructor: Kerry Augustine Enterprise Information Systems Lecture Outline 6 ACS-1803 Introduction to Information Systems Learning Objectives 1. Explain how
More informationKNOWLEDGE BRIEF. Intershop Communications is Recognized as the 2017 Company of the Year in the Global Digital Commerce Platforms Market
KNOWLEDGE BRIEF Intershop Communications is Recognized as the 2017 Company of the Year in the Global Digital Commerce Platforms Market KNOWLEDGE BRIEF BY Intershop Communications is Recognized as the 2017
More informationCENTRE (Common Enterprise Resource)
CENTRE (Common Enterprise Resource) IT Service Management Software designed for ISO 20000 ITSM ISO/IEC 20000 is the international IT Service Management (ITSM) standard that enables IT organizations (whether
More informationEnterprise Computing. Paul Padley SAS Institute. Adaptive Architectures for Business Intelligence - managing the deployment cost curve
Enterprise Computing Adaptive Architectures for Business Intelligence - managing the deployment cost curve Paul Padley SAS Institute Today's Agenda! Enterprise Architectures! Enterprise Influences! Architecture
More informationYour connection to a network of shipping industry services.
Your connection to a network of shipping industry services. SHIPPING NO SMALL CHANGE Managing an outbound shipping operation is big business regardless of your operation s size. Transportation costs can
More informationService management solutions White paper. Integrate systems management and predictive intelligence with IBM Service Management solutions.
Service management solutions White paper Integrate systems management and predictive intelligence with IBM Service Management solutions. September 2007 2 Contents 2 Overview 3 Recognize the importance
More informationImprove Field Performance at A Lower Operating Cost with Oracle Utilities Mobile Workforce Management
Improve Field Performance at A Lower Operating Cost with Oracle Utilities Mobile Workforce Management Oracle Utilities Mobile Workforce Management provides fully integrated, realtime, best-of-breed planning,
More informationAvantis Roadmap. Tom Troy Director, Operations & Asset Mgt. Portfolio Keith Dee Product Manager, Avantis
Avantis Roadmap Tom Troy Director, Operations & Asset Mgt. Portfolio Keith Dee Product Manager, Avantis Agenda Investment Strategy for Avantis Portfolio Avantis Roadmap Details Agenda Investment Strategy
More informationArchitecting Business Flexibility. KC Wu, Vice President Cisco Value Chain IT
Architecting Business Flexibility KC Wu, Vice President Cisco Value Chain IT Speed of Change Change is the only constant in life Rate of Change has grown exponentially Globalization Information, Ideas,
More informationRealize More with the Power of Choice. Microsoft Dynamics ERP and Software-Plus-Services
Realize More with the Power of Choice Microsoft Dynamics ERP and Software-Plus-Services Software-as-a-service (SaaS) refers to services delivery. Microsoft s strategy is to offer SaaS as a deployment choice
More informationSEVEN FEATURED PEGA CASE STUDIES. Different needs, different industries, tailored solutions leveraging Pega solutions
SEVEN FEATURED PEGA CASE STUDIES Different needs, different industries, tailored solutions leveraging Pega solutions TELECOM PROVIDER KEEP ITS PROMISE TO ITS CUSTOMERS When you re a leading telecommunications
More informationPega Upstream Oil & Gas Capabilities Overview
Pega Upstream Oil & Gas Capabilities Overview Pegasystems, Inc APRIL, 2016 1 Overview Pega delivers a unified, strategic application development platform that empowers upstream oil & gas companies to leverage
More informationDeltek Vision for Architecture and Engineering Firms
Professional Services Deltek Vision for Architecture and Engineering Firms bcsprosoft.com/deltek-vision 02 Deltek Vision for Architecture and Engineering Firms A higher level of integration, collaboration
More informationEnabling Collaboration in Insurance
Enabling Collaboration in Insurance The Role of Communications, Content, and Processes Mark Breading SMA Partner Strategy Meets Action Table of Contents The Promise of Collaboration... 3 Seeking Differentiation
More informationDeltek Vision. for Professional Services Firms. bcsprosoft.com/deltek-vision
Deltek Vision for Professional Services Firms bcsprosoft.com/deltek-vision 02 Deltek Vision for Professional Services Firms A higher level of integration, collaboration and success Managing the profitability
More informationCapturing Value from Big Data & Analytics. Dave Bhattacharjee Director, Cisco Consulting Services
Capturing Value from Big Data & Analytics Dave Bhattacharjee Director, Cisco Consulting Services Business and Societal Impact The Internet Continues To Evolve Connectivity Digitize access to information
More informationIntroduction to Information Technology
Introduction to Information Technology 2 nd Edition. Chapter 2: Information Technologies in Modern Organizations Prepared by: Roberta M. Roth, Ph.D. University of Northern Iowa 2-1 Chapter Preview In this
More informationChapter 7. Electronic Business Systems. 2008,The McGraw-Hill Companies, All Rights Reserved. McGraw-Hill/Irwin
Chapter 7 Electronic Business Systems McGraw-Hill/Irwin 2008,The McGraw-Hill Companies, All Rights Reserved Learning Objectives 1. Identify the following cross-functional enterprise systems, and give examples
More informationOracle Real-Time Decisions (RTD) Ecommerce Interaction Management Use Case
Oracle Real-Time Decisions (RTD) Ecommerce Interaction Management Use Case Nicolas Bonnet Senior Director Product Management Oracle Business Intelligence The following is intended
More informationEMC Documentum. Insurance. Solutions for. Solutions for Life, Property & Casualty, Health and Reinsurance
Solutions for Solutions for Life, Property & Casualty, Health and Solutions For Back Office Support Life, Property & Casualty, Health, Legal & Claims Marketing & New Product Creation Underwriting & Sales
More informationA technical discussion of performance and availability December IBM Tivoli Monitoring solutions for performance and availability
December 2002 IBM Tivoli Monitoring solutions for performance and availability 2 Contents 2 Performance and availability monitoring 3 Tivoli Monitoring software 4 Resource models 6 Built-in intelligence
More informationWhat is E-Business? processes, both within a networked enterprise and with its customers and business partners. Electronic Business Systems.
Slide 1 What is E-Business? The use of the Internet and other networks and information technologies to support electronic commerce, enterprise communications and collaboration, and Webenabled business
More informationMITEL MiCONTACT CENTER ENTERPRISE & BUSINESS FOR THE MIVOICE BUSINESS PLATFORM
BROCHURE MITEL MiCONTACT CENTER ENTERPRISE & BUSINESS FOR THE MIVOICE BUSINESS PLATFORM STRENGTHEN CUSTOMER RELATIONSHIPS WHILE PROTECTING THE BOTTOM LINE. Your contact center is the primary interface
More informationHosted CRM vs. In-House: Which Direction Should Your Company Take? WHITEPAPER
Hosted CRM vs. In-House: Which Direction Should Your Company Take? LuitBiz CRM Makes Your Work Seems Much Easier Luit Infotech Private Limited Phone: + 91 80 4206 1217 Email: sales@luitinfotech.com Website:http://www.luitinfotech.com
More informationMateri 11 Enterprise Business Systems. Management Information System Dr. Hary Budiarto
Materi 11 Enterprise Business Systems Management Information System Dr. Hary Budiarto Customer Relationship Management (CRM) Definition: The use of information technology to create a cross-functional enterprise
More informationBank Platform. Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge
Bank Platform Signature A Fully Customizable and Feature-Rich Banking Platform for a Sharper Competitive Edge Fiserv is the U.S. market leader in account processing services. More than one-third of U.S.
More informationCHAPTER 1 INTRODUCTION
CHAPTER 1 INTRODUCTION 1.1 Background Why Customer Relationship Management is very important? Customer is the most important thing that keeps a company alive. Without customers, a company can t live because
More informationChapter by Prentice Hall
Chapter 2 E-Business: How Businesses Use Information Systems 2.1 2007 by Prentice Hall STUDENT LEARNING OBJECTIVES What are the major features of a business that are important for understanding the role
More informationSAP CRM Sales Overview
SAP CRM Sales Overview 1 1. SAP CRM Sales Overview 2 2. CRM without Compromisse Comprehensive a. SAP CRM provides companies with a complete CRM solution that covers the breadth of Marketing, Sales, Service
More informationChapter 3 DECISION SUPPORT SYSTEMS CONCEPTS, METHODOLOGIES, AND TECHNOLOGIES: AN OVERVIEW
Chapter 3 DECISION SUPPORT SYSTEMS CONCEPTS, METHODOLOGIES, AND TECHNOLOGIES: AN OVERVIEW Learning Objectives Understand possible decision support system (DSS) configurations Understand the key differences
More informationxassets Enterprise Overview xassets Enterprise enables browser based asset and service management solutions for organizations of all sizes.
Overview xassets Enterprise Overview xassets Enterprise enables browser based asset and service management solutions for organizations of all sizes. Our products offer a unique value proposition, covering
More informationBuilding on the Microsoft Power Platform. Daniel Weinmann
Building on the Microsoft Power Platform Daniel Weinmann Before we re getting started Aligning on our Digital Feedback Loop Challenges in building business applications Imagine one low-code/no-code platform
More informationThe importance of the right reporting, analytics and information delivery
The importance of the right reporting, and information delivery Prepared by: Michael Faloney, Director, RSM US LLP michael.faloney@rsmus.com, +1 804 281 6805 Introduction This is the second of a three-part
More information2. Define e-buisness. Explain with a neat sketch the transaction processing cycle in detail.
1. With the help of neat figure, explain the enterprise application architecture illustrating the major cross functional enterprise application and their interrelationships. 2. Define e-buisness. Explain
More informationCS200-Chapter12-Homework
Name: Class: Date: CS200-Chapter12-Homework Multiple Choice Identify the choice that best completes the statement or answers the question. 1. A typical enterprise like the one in the accompanying figure
More informationMicrotech. Microtech Infinity ERP is web enabled through the Microtech Infinity.com business platform. Business Growth
Microtech Infinity ERP is a total integrated software solution designed to handle Enterprise-wide Resource Planning (ERP). It lets companies exchange key data among management, HR, finance, and operational
More informationCHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE
CHAPTER 3 ENTERPRISE SYSTEMS ARCHITECTURE 1 Learning Objectives Examine in detail the enterprise systems modules and architecture. Understand the effects of a well-designed architecture on ERP implementation.
More informationService Business Plan
Service Business Plan Service Name Information Technology Service Type Internal Service Owner Name Christine Swenor Budget Year 2017 Service Owner Title Service Description Director of IT Services An internal
More informationDeltek Vision. for Consulting Firms.
Deltek Vision for Consulting Firms www.deltek.com/vision Deltek Vision A Higher Level of Integration, Collaboration and Success Managing the profitability of an engagement-based business requires instant
More informationSmartService. Break the Service Barrier with. RightAnswers and DeliverofSmartService
Break the Service Barrier with RightAnswers and Deliver SmartService 1 Break the Service Barrier with RightAnswers and DeliverofSmartService Authorized distributor RightAnswers What s Fueling Your Service?
More informationTHE IMPORTANCE OF AN INTEGRATED SOFTWARE ERP SOLUTION IN THE GLASS PROCESSING INDUSTRY
THE IMPORTANCE OF AN INTEGRATED SOFTWARE ERP SOLUTION IN THE GLASS PROCESSING INDUSTRY Your presenter: Horst Mertes (Horst) VP of Sales & Marketing, FeneTech Inc. CEO FeneTech Europe SARL AGENDA 1. Who
More informationThe Path to Digital Transformation. A Roadmap for Business Success
The Path to Digital Transformation A Roadmap for Business Success Table of Contents Introduction 3 Moving Toward Transformation 4 Overcoming Transformation Barriers 7 How DXC Technology Can Help 8 Conclusion
More informationSystems Analysis and Design Methods Chapter 2: Information System Building Blocks
Systems Analysis and Design Methods Chapter 2: Information System Building Blocks Multiple Choice Questions 1. Data that has been refined and organized by processing and purposeful intelligence is called:
More informationData Warehousing provides easy access
Data Warehouse Process Data Warehousing provides easy access to the right data at the right time to the right users so that the right business decisions can be made. The Data Warehouse Process is a prescription
More informationBMC FootPrints. Service Management Solution Overview.
BMC FootPrints Service Management Solution Overview www.rightstar.com BMC FootPrints Service Management Key Benefits Single pane of glass: Single, web-based entry point for all of your Service and Asset
More informationService management solutions White paper. Six steps toward assuring service availability and performance.
Service management solutions White paper Six steps toward assuring service availability and performance. March 2008 2 Contents 2 Overview 2 Challenges in assuring high service availability and performance
More informationIntroduction to e-business Systems
1 Introduction to e-business Systems 2 Learning Objectives Give examples of how Internet and other information technologies support business processes within the business functions of.. Accounting, Finance,
More informationCost Identification. Slide 1 Cost Identification Welcome to this module on cost identification.
Slide 1 Cost Identification Welcome to this module on cost identification. Slide 2 Module Overview In this module we will look at the following: Tax and inter-company considerations in defining structure
More informationBusiness Insight and Big Data Maturity in 2014
Ben Nicaudie 5th June 2014 Business Insight and Big Maturity in 2014 Putting it into practice in the Energy & Utilities sector blues & skills issues A disproportionate portion of the time spent on analytics
More informationCUSTOMER SERVICE. Overview
CUSTOMER SERVICE Overview Better Customer Service Drives Company Value companies with high customer satisfaction scores have blown the S&P 500 out of the water, especially over the last few years. Not
More informationIntegration: The key to unlocking the potential of NetSuite
Integration: The key to unlocking the potential of NetSuite By: Adam Arrowsmith, Integration Solutions Team Lead Implementing NetSuite properly is not just an IT project. In fact, most NetSuite implementations
More informationWfMC BPM Excellence 2013 Finalist Copyright Bizagi. All rights reserved.
WfMC BPM Excellence 2013 Finalist Copyright 2002-2015 Bizagi. All rights reserved. WfMCBPM Excelence2013Finalist 2 1. Overview Initially, BBVA decided to set up a real-estate unit within the bank to manage
More informationISM 50 - Business Information Systems
ISM 50 - Business Information Systems Lecture 7 Instructors: Mary Doyle, Goeff Ryder UC Santa Cruz April 20, 2009 Class Announcements Business Paper Proposal Due Wednesday! Wednesday presentation: Juliana
More information7 Leading Companies that Transformed their Business with Analytics
7 Leading Companies that Transformed their Business with Analytics Many industries are in the process of a digital transformation, pioneering new and disruptive Using Data to Drive Digital Transformation
More informationEnterprise Systems MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz
Chapter 8 Enterprise Systems MIT 21043, Technology Management and Applications Lecturer in Charge S. Sabraz Nawaz Lecturer in Management & IT 1 Learning Objectives Understand the essentials of enterprise
More informationThe Business Performance Revolution:
Integration Mobilization Data Unification Migration It s Possible The Business Performance Revolution: Is Your Mainframe Mobilized? White Paper CONTENTS Mobility = Business Performance Business Performance
More informationtaskcentre for saleslog!x
taskcentre for saleslog!x taskcentre Contents 2 What is Business Process Management (BPM) Software? 4 The Business Benefits of BPM Software 5 How Does BPM Software Work? 6 Advanced Business Alerts 7 Workflow
More informationMEDICAL DEVICE INDUSTRY PERSPECTIVE: ACHIEVING SERVICE LEVEL AVAILABILITY AND INVENTORY EFFICIENCY USING IOT TECHNOLOGY
MEDICAL DEVICE INDUSTRY PERSPECTIVE: ACHIEVING SERVICE LEVEL AVAILABILITY AND INVENTORY EFFICIENCY USING IOT TECHNOLOGY Table of Contents Introduction... 2 Industry Update: What Is Driving The Need for
More informationWebSphere Business Integration Collaborations Reference guide. Integrate business processes across your company and beyond.
WebSphere Business Integration Collaborations Reference guide Integrate business processes across your company and beyond. February 2004 Responding to business challenges through integration From tactical
More informationEnd-to-end Business Management Solution for Small to Mid-sized Businesses
End-to-end Business Management Solution for Small to Mid-sized Businesses Successfully manage and grow your business with a comprehensive, simple, total business management solution for SMBs. The SAP Business
More informationAn advanced, world-class Field Service Management System
An advanced, world-class Field Service Management System Streamline and automate the work process within your field service organization RemoteX Applications provides your company with an advanced, worldclass
More informationDeltek Vision. for Architecture and Engineering Firms.
Deltek Vision for Architecture and Engineering Firms www.deltek.com/vision Deltek Vision A Higher Level of Integration, Collaboration and Success Managing the profitability of a project-based business
More informationAchieve Powerful Business Benefits by Streamlining Document Workflows
INSURANCE BEST PRACTICES Achieve Powerful Business Benefits by Streamlining Document Workflows 2016 Hanover Research FORCES RESHAPING THE INSURANCE INDUSTRY World class insurance organizations have two
More informationTake control of chaos. DXC Technology IROPS
Take control of chaos DXC Technology IROPS Insights Improve customer satisfaction by proactively communicating a personalized solution. Ensure your high-value customers get the best service recovery by
More informationAchieving customer intimacy with IBM SPSS products
Achieving customer intimacy with IBM SPSS products Transformative technologies for the new era of customer interactions Highlights: Customer intimacy is an innovative strategy for helping organizations
More informationFast Innovation requires Fast IT
Fast Innovation requires Fast IT Cisco IT - Analytics Implementation Vineet Jain Cisco IT Dramatic Internet Growth Occurring Through New Connections Fixed Computing Mobility / BYOD Internet of Things Internet
More informationDigital Transformation Built on Cloud ERP
BUYERS GUIDE TO Digital Transformation Built on Cloud ERP 1. Foreword Digital transformation is a fact of life for many businesses today and is emerging as a major business driver in the annual research
More informationand What Does it Mean for Your Business?
What the Heck is Digital Transformation and What Does it Mean for Your Business? Brought to you by: What the Heck is Digital Transformation and What Does it Mean for Your Business? 86% of CEOs say digital
More informationNETSUITE CRM+ Powerful CRM that Drives the Complete Customer Lifecycle
NETSUITE CRM+ Powerful CRM that Drives the Complete Customer Lifecycle Today s successful companies are agile and responsive to their customer s needs. Where possible, they ve replaced manual processes
More informationfor Mining Are you currently able to answer the following questions?
Sage X3 for Mining for Mining The mining industry is in a constant state of flux around cost control, return on capital and commodity prices. Previously, mines looked to maximise value by increasing production
More informationThe Business Case for E-Signature Process Management
Article The Business Case for E-Signature Process Management Financial services and government organizations have long depended on signed paper documents and forms to execute contracts and transactions
More informationOPERA Central Systems. Create success. integrated efficiency for hotel chains
OPERA Central Systems Create success integrated efficiency for hotel chains Introduction Stay on top with the cutting edge in management technology at your fingertips In today s highly competitive global
More informationThe 2013 catalyst to growing your bottom line
Whitepaper The 2013 catalyst to growing your bottom line The 7 part guide to success About the guide Achieving 20% growth year on year is the hallmark of a high growth business (www.growthaccelerator.com).
More informationWorkspace ONE. Insert Presenter Name. Empowering a Digital Workspace. Insert Presenter Title
Workspace ONE Empowering a Digital Workspace Insert Presenter Name Insert Presenter Title Every dimension of our lives is GOING DIGITAL 2 Consumerization is driving DIGITAL TRANSFORMATION Modern Workforce
More informationPublic Accounting System
Public Accounting System We understand that an accounting system is really all about: Better Decision Making As a trusted advisor, you must be able to provide your clients with the information that may
More informationA CUSTOMER CASE STUDY: PRO-FLEX SWITCHING FROM EPICOR TO NETSUITE
A CUSTOMER CASE STUDY: PRO-FLEX SWITCHING FROM EPICOR TO NETSUITE Grab a seat and enjoy. Read Time: 7 minutes A CUSTOMER CASE STUDY: PRO-FLEX: SWITCHING FROM EPICOR TO NETSUITE Manufacturers and distributors
More informationDIGITAL CASE STUDIES
DIGITAL CASE STUDIES 1 Digital Banking with an Internet-Only Bank Digital banking is at a tipping point, our clients are looking for support to create new digitally disruptive services while complying
More informationAccelerate and assure wireless services with intelligent solutions for wireless network and service management.
Wireless service management solutions To support your business objectives Accelerate and assure wireless services with intelligent solutions for wireless network and service management. Highlights Attract
More informationMicrosoft Dynamics 365 Business Central
Microsoft Dynamics 365 Business Central Capability Guide Dynamics 365 BC Premium: Everything in Essential Service Management Manufacturing Microsoft Dynamics 365 Business Central is a comprehensive business
More informationMAKING THE MOVE TO MOBILITY: THE DIGITALISATION OF FIELD SERVICE
MAKING THE MOVE TO MOBILITY: THE DIGITALISATION OF FIELD SERVICE The new wave of mobility in field service management INTRODUCTION Field service organisations have always embraced technology, being early
More informationManagement Update: A Case Study of CRM Excellence
IGG-02052003-02 C. Marcus Article 5 February 2003 Management Update: A Case Study of CRM Excellence Grupo Financiero Bital was Gartner s CRM Excellence Award winner for 2002 in the largeenterprise category.
More informationExploring IoT Business Opportunities In Manufacturing By : Jim Brown President Tech-Clarity
1 Exploring IoT Business Opportunities In Manufacturing By : Jim Brown President Tech-Clarity 2 Manufacturing in an Era of Innovation The manufacturing industry is currently in an era of significant innovation.
More informationManagement Information Systems, Sixth Edition. Chapter 3: Business Functions and Supply Chains
Management Information Systems, Sixth Edition Chapter 3: Business Functions and Supply Chains Objectives Identify various business functions and the role of ISs in these functions Explain how ISs in the
More information