2015 DCUC Midwest Sub-Council Conference UNITED FOR THOSE WHO SERVE

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1 2015 DCUC Midwest Sub-Council Conference UNITED FOR THOSE WHO SERVE

2 Agenda AFFN Network Update ATM Reciprocals EMV Tokenization AFFN Military Community Support Program

3 AFFN Network Update Rebuilding Volume Post-Durbin Expanded Transaction Sets Organic Growth Optimized Routing

4 ATM Reciprocals Continued Expansion (Domestic & International) Savings to AFFN Cardholders & DCUC CUs

5 EMV

6 EMV Certifications Slow to Go

7 Tokenization Certifications Underway Standardization is a Challenge Ubiquity for Success

8 AFFN Military Community Support DIRECT Matching Grants Started in 2004 Thank You Cards Started in 2005 INDIRECT Ownership Profit Distributions to DCUC Assists DCUC in support of On-Base Credit Unions and associated military programs.

9 AFFN Military Community Support AFFN Thank You Cards $542,880 10,857 Military Families

10 AFFN Military Community Support

11 AFFN Military Community Support AFFN Matching Grants Grants Issued - $1,347, Grants Issued YTD - $135,000

12 AFFN Military Community Support 20 Grants Remain for 2015!

13 AFFN TURNS 30!

14 THANK YOU! Chad D. Bennett Vice President Armed Forces Financial Network (AFFN)

15 CHIP CARD Update: Launching a Successful Program 15

16 AFFN EMV Readiness AFFN issued updated ISO Specifications to support Chip Card Transactions 4 th qrt Chip Card support mandated for July 1, Certification has begun with processors. Is your processor Chip Card ready with all your networks?

17 Questions Issuers Need to Ask Has my processor certified with all Debit Networks? What must I do before certifying with a Debit Network? Who are the partners I need to work with? What options should I review for Stand-in processing?

18 General Guidelines Make a careful assessment of the timing of your institutions initial deployment of debit chip cards. Consider the competitive and financial advantages associated with being on the leading edge of adoption. You will be interacting with a number of stakeholders, this can cause some growing pains during the first months. Consider your institution s knowledge of both Chip Card technology and the complexity of the conversion process as you time your entry. Choosing to gain a deeper expertise regarding Chip Card technology may help your organization to understand and manage growing pains.

19 General Guidelines Cont d Understand the requirements and timelines of each of your business partners. Establish a formal project to choreograph information gathering and decision making. Piloting with a limited Friends and Family Chip Card roll-out is highly recommended.

20 Steps to a successful Chip Card Deployment Step 1: Determine card configuration, physical design, and support. Card Profile Selection Each Global Brand has similar requirements Global Brand Application and International AID Branded U.S. Common Debit AID Cardholder Verification Method (CVM) of Online PIN and No CVM (PIN Preferred)

21 Steps to a Successful Chip Card Deployment Step 2: Order Cards Step 3: Arrange for new cards to follow the Chip Card Certification process for their branded Global Payment Network. Send sample global payment network Debit Chip Card to global brand for testing and approval. Complete testing and Certification process with global Payment Network.

22 Steps to a Successful Chip Card Deployment Step 4: Comply with AFFN Issuer Required services AFFN requires stand-in when Issuer or Issuer Processor is unavailable. Will you require on-behalf-of (OBO) services. ARQC Validation icvx Validation Step 5: Determine if your institution will be using optional services via AFFN. Allow Fully Downgraded Chip Card Transactions Allow Partial Grade Chip Card Transactions Partial Grade must support AFFN OBO for ARQC Authorize Fallback Transactions

23 Steps to a successful Chip Card Deployment Step 6: Determine if you will be using any AFFN OBO Services. AFFN to perform ARQC Validation Remember that AFFN requires stand-in. If your institution just wants to approve based on a stand-in limit the security features of the transaction do not exist. ARQC validation allows AFFN to confirm that the card is valid. AFFN to perform icvx validation

24 Steps to a successful Chip Card Deployment Step 7: Perform Certification with AFFN Institutions will need to do certification for OBO services to ensure that keys are loaded successfully. Step 8: Launch a Successful Debit Chip Card Conversion

25 WHAT TO EXPECT Cardholders may experience growing pains when first using a Chip Card, having a knowledgeable staff will help everyone get though the transition. Denials may occur during the transition period until the U.S. is fully Chip Card Capable. Not a sprint.this is a Marathon

26 Questions & Comments THANK YOU! Ann Morsch Senior Director Armed Forces Financial Network (AFFN)