METER UPGRADE MANUAL

Transcription

1 CONSOLIDATED EDISON COMPANY OF NEW YORK, INC. 4 IRVING PLACE NEW YORK, NY METER UPGRADE MANUAL Version 4 EFFECTIVE DATE 5/01/2016

2 Meter Upgrade Manual This manual describes the process and the rules pertaining to upgrading customer electric meters to interval meters. These rules are applicable only to customers who do not require interval meters for monthly billing, primarily customers whose peak demand is below 500 kw. Customers receive interval metering if they are subject to Rider M Day Ahead Hourly Pricing, the reactive-power demand charge, are subject to large time of day rates, or are billed under standby service rates. Customers must have Interval metering with operational telecommunications service in order to participate in Con Edison s commercial demand response programs. For more information on these programs, visit Definitions 1) Communicating means that interval data is transmitted from the customer s meter to the Company s communication systems and appears on Con Edison s Customer Care system. 2) Interval meter Meter that records interval data and is connected to communications equipment so that Con Edison can obtain information on usage by time interval. 3) LOA- Letter of Authorization. Provided by a customer to designate in writing an aggregator as its representative. The LOA must be provided on company letterhead and confirm the aggregator is now the point of contact. It is necessary for an aggregator to provide an LOA in order to install at a customer s site and to view customer information, including meter data 4) Selcom Unit- A commercially available device that allows the use of multiple devices on one telephone line with one telephone number. (These should be purchased as part of the Meter Upgrade through Con Edison because of specific meter required firmware. 5) Point of Contact Aggregator or Direct Participant who submits a Meter Upgrade Application for an interval meter from Con Edison and arranges for installation and operation of a communicating interval meter.

3 Demand Response Program Participation Timeline For customers wishing to participate in a demand response program, a Meter Upgrade Application should be submitted at least three months before the demand response program application deadline to ensure that the meters are installed in time to allow the applicant to participate in the demand response program. An applicant with a communicating interval meter may apply by April 1 for a May 1 demand response program commencement date or by May 1 for a June 1 commencement date. For applicants without a communicating interval meter: Participation in a demand response program will not commence unless both interval metering and meter communications are operational. If the Company receives a completed application by April 1, service can commence on May 1 if interval metering is installed by April 1 and meter communications are operational by April 30. If the Company receives a completed application by May 1, service can commence on June 1 if interval metering is installed by May 2 and meter communications are operational by May 31. If the application is received by May 1, but the above deadlines for installation of interval metering and meter communications are not met, service will commence on July 1, provided the interval metering is installed by June 1 and meter communications are operational by June 30. General Information/Requirements The Meter Upgrade Application, which is included on the last page of this manual, must be fully completed, signed and dated. The completed application should be returned via to LETOF@coned.com. If the application is being submitted by a third party that represents the customer, a Letter of Authorization (LOA) must accompany the application. The LOA must contain the Con Edison account number, customer s Con Edison billing address, customer contact information, customer s signature, relationship to account holder (e.g., owner, partner, corporate officer), and date. A separate application and LOA must be provided for each account number. For tax exempt organizations, all tax exempt forms must be submitted along with the application and LOA. Tax exemption ONLY applies to sales tax, ALL other taxes must be paid. Each application for wirelessly communicating meters must be accompanied by a $200 check made out to Con Edison. This charge is for Con Edison s site visit to determine the feasibility of wireless communications at the site.

4 Customers who choose wireless communication should be cognizant that their meter data is being transmitted across the Internet and has the potential of being exposed. The applicant must provide a dedicated, working phone line and a phone number for each meter. However, accounts with more than one meter who wish to use only one phone line can use a Selcom unit. Depending on the unit model, up to 8 meters can be configured to one phone number. Selcom TS-2005 Call Processor- Standard 4 port, AC Input can be used to configure up to 4 meters and Selcom TS-2005 Call Processor-8 port option AC-Input can be used to configure up to 8 meters The telephone line must terminate within 2 feet of the meter. The applicant is responsible for providing clear access for cabling between the meter, phone line and all associated equipment. Due to the significant number of applications received on a monthly basis, it is highly recommended that the applicant establish a single Point of Contact for communications about its application. This will avoid delays and ensure that all related information is forwarded to the appropriate Customer/Aggregator. For our records, the original requestor (i.e. customer s representative submitting the application) will be considered the Point of contact unless otherwise directed. Con Edison will pay a Lost Reservation Payment to an applicant who applied to participate in a demand response program if it took more than 21 business days to install the meter after receiving payment and there were no circumstances outside of Con Edison s control that caused this delay. The Lost Reservation Payment is calculated by determining the number of months between the earliest month in which the applicant could have begun participation had the meter been installed within the required timeframe and the first month following the completed installation, and multiplying that number by the pledged kw and associated per-kw Reservation Payment Rate. Any service requests made after communication has been established may result in an additional fee if Con Edison determines that the fault lies with the customer. The company will charge for its visit based upon the cost to the Company as defined in General Rule 17.3 of the tariff.

5 Meter Installation Procedure for Landline Communicating Meters: Timeline for Landline Communicating Meter A. Con Edison receives completed meter application asking to use telephone communication 3 business days B. Con Edison sends quote for Meter Upgrade C. Con Edison recieves check in ceritified mail. Also receives proof that customer is in process of getting a phone number with telephone company 21 business days D. BIM installed. Phone number for dedicated line provided to Con Edison. Request to view interval data is sent to intervalmetering@co ned.com 10 days E. Start of Participation. If Con Edison took more than 21 business days for meter insllation, a Lost Reservation Payment is paid to Customer. To initiate the Meter Upgrade Process, the below steps must be taken to ensure a request is processed properly and on time. 1. Meter Upgrade Application should be submitted to LETOF@coned.com. 2. The Company will generate a quote for the cost of the requested upgrade and send it to the Point of Contact along with instructions on the payment process. Under normal operating conditions, this part of the process will be done within 3 business days. 3. To indicate that the applicant accepts the cost of the interval meter and wishes to initiate the installation process, the applicant must submit to the Company: a. A check made payable to Con Edison Meter Upgrade Program for the cost of the meter, preferably via certified mail, AND b. Proof that the applicant is in process of getting a phone number for the meter. The proof can be a ticket number or the job number issued by the telephone company to the applicant. 4. Under normal operating conditions, Con Edison will have the meter upgrade completed within 21 business days from the day the check and proof of phone number acquisition (whichever occurs later) is received. 5. Since the interval meters will be installed in the same location as the existing meters, telephone line installation work may proceed prior to Con Edison s installation of the BIMs. 6. As soon as the applicant receives the phone number for the dedicated line to communicate with the meter and completes the landline installation, the applicant must notify Con Edison of the phone number by sending an to LETOF@coned.com. A delay may cause the account to be ineligible to participate in the demand response programs.

6 7. After installation of the meter upgrade is complete, an notification by Con Edison will be sent to the established point of contact providing instruction on how to view meter data. Once all the steps above have been completed, the applicant can request to view the 15 minute interval data on Con Edison s Customer Care for Energy Management software system. This request must be submitted via to IntervalMetering@coned.com. A request submitted by a party other than the entity on the Con Edison account must be accompanied by an LOA. The applicant can expect to see data in the Customer Care system within 10 business days of sending the request to Con Edison. The display of interval data will serve as confirmation that communication is operational. Meter Installation Procedure for Wirelessly Communicating Meters: Timeline for Wireless Communicating Meter A. Con Edison receives completed meter application asking to use wireless communication. A completed application includes a $200 check for the site visit. 14 business days pass B. Site Vist complete. If wireless is not viable, then landline meter process must be followed. If wireless is viable, Con Edison provides Digi box ESN. Con Edison also advises customer for cost of wireless meter. C. Con Edison recieves check in ceritified mail. Customer provides Con Edison with actived IP address. Later of : 21 business days pass or duration to obtain IP address D. BIM installed. Request to view interval data to be sent to intervalmeterin g@coned.com 10 days E. Start of Participation. If Con Edison took more than 21 business days for meter insllation, a Lost Reservation Payment is paid to Customer. To initiate the Meter Upgrade Process, the below steps must be taken to ensure a request is processed properly and on time. 1. The Meter Upgrade Application should be submitted to LETOF@coned.com. In addition, the applicant must submit a check for $200, made payable to Con Edison". The Company will then schedule a crew to perform a site visit to determine the viability of a wireless connection. 2. If a wireless connection is viable, a quote will be sent to the applicant that contains the cost of the meter upgrade and wirelessly communicating devices, the name of the wireless carrier that must be used by the participant, and the Electronic Serial Number (ESN) that the participant must provide to the carrier to activate the Company s wireless modem. If a wireless connection is not viable, a quote will be sent to the applicant that contains the cost of a meter upgrade that requires use of a landline. Under normal operating conditions this part of the process typically will be complete within 14 business days of receiving the $200 check.

7 3. To indicate that the applicant accepts the cost of the interval meter and wishes to initiate the installation process, the applicant must submit to the Company: a. A check made payable to Con Edison Meter Upgrade Program for the cost of the meter, preferably via certified mail, AND b. The active Internet Protocol ( IP ) address that the wireless carrier has assigned to the modem s ESN meter. 4. Since the interval meters will be installed in the same location as the existing meters, wireless communication installation work may proceed prior to Con Edison s installation of the interval meter. 5. Under normal operating conditions, Con Edison will have the meter upgrade completed within 21 business days from the day the check and the active IP address is received. After installation of the meter upgrade is complete, an notification will be sent by the Company to the established point of contact providing instruction on how to view meter data. 6. Once all the steps above have been completed, the applicant can request to view the 15 minute interval data on the Con Edison s Customer Care for Energy Management software system. This request must be submitted via to IntervalMetering@coned.com. A request submitted by a party other than the entity on the Con Edison account must be accompanied by an LOA. The applicant can expect to see data in the Customer Care system up to 10 business days after sending the request to Con Edison. The display of interval data will serve as confirmation that communication is operational. To address any questions pertaining to meter installation, please contact Frank Leto via at LETOF@coned.com or by phone at

8 Version # Section Modified / Added 04 Contact information 03 Demand Response Program Participaton Timeline Revision Summary Change Detail Updated contact information Changed the timeline to reflect 2016 program changes 02 Definitions Clarified the definition of Communicating to indicate that interval meter data must appear in Customer Care. 01 New Document

9 CON EDISON METERING UPGRADE APPLICATION The following information is essential in processing your request. (Please Print) Account name: Site Contact Name: Customer name: Service address: Con Edison account number: Site Contact Number: Mailing address: Customer or ESCO Day phone: ( ) - - Fax: ( ) - - Functionality requested - This section outlines, and describes, the most common functionality upgrades and also provides option Other to cover any extraordinary requests. Select the one that best suits your requirements, sign and return to the address at the bottom of this form. A Con Edison representative will contact you to discuss details related to your request. Purpose Hourly kilowatt-hour readings with daily feedback - provides a profile of kilowatt-hour usage over time, using 60-minute intervals (Interval Metering). The meter, using a standard telephone line, will collect this data. This line must not be shared and must be dedicated to the metering equipment. Depending on specific site conditions and circumstances involving meter hardware, wireless options using public cellular networks could be made available. Continuous Real time energy consumption data - provides a stream of pulses generated in proportion to energy usage. This pulse stream will be delivered through standard three-wire output (form c dry contacts) terminated at a Con Edison approved demark box and can be used as an input to the customer owned stand-alone energy management system, or monitoring equipment. Other - Participation in Demand Response Programs Intend to use: Information needed for an Energy Management System Landline Meter with telephone line Other - Wireless Meter with public I. P. address Note: If interval metering is selected, the customer will be responsible for the installation and maintenance of a dedicated, working phone line or applicable cellular account. Additional responsibilities are dependent on the meter type. Landline Meter Responsibilities: Terminate the telephone line within 2 feet of the meter for a landline meter Clear access for cabling between the meter, phone line termination and all associated equipment If phone line is inoperable, a fee of $50 will be assessed on each monthly cycle date until the condition is corrected Wireless Meter Responsibilities: Providing a $200 check to Con Edison Meter Upgrade Program for determining if a wireless meter is viable. This check should be sent to Van Dam Street LIC NY Attention Frank Leto. Request for access to meter data on the Con Edison s Customer Care for Energy Management software system must be submitted via to IntervalMetering@coned.com. A request submitted by a party other than the entity on the Con Edison account must be accompanied by a letter of authorization from such entity. For more information, please visit and Return completed application to: LETOF@coned.com: A Con Edison representative will contact you regarding costs associated with the upgrade. If you decide to move forward, please understand that full payment is required before we proceed with the upgrade. An upgrade application that is submitted by a party other than the entity on the Con Edison account requires a letter of authorization from such entity. Rebates for metering upgrades may be available from the New York State Energy Research and Development Authority, I understand that it is my responsibility to pursue the potential rebate opportunity. Your signature: Date: / /