WHITEPAPER GENERATING GROWTH AND PROFIT THROUGH SUPPLIER-ENABLED INNOVATION
|
|
- Augustus Lawrence
- 6 years ago
- Views:
Transcription
1 WHITEPAPER GENERATING GROWTH AND PROFIT THROUGH SUPPLIER-ENABLED INNOVATION By Sherry R. Gordon
2 Innovation is important for surviving and thriving in a competitive global environment. Many companies are continually looking to provide new products, processes and services as well as improve those that they already provide to customers. Research and development (R&D) is one strategy to pursue innovation. Just as entrepreneurial ventures have a high failure rate (over 90%), investment in internal R&D projects can come with high risk and a high price tag for developing new, commercially successful products. Creating or maintaining an internal R&D function can be risky and not affordable for many companies, especially small to medium-size companies. Challenges of using an internal R&D function to develop new products may include: Internal projects can be more costly to fund design, testing, and capital expenditures add time and cost Some executives may be risk averse and sometimes reluctant to sign off on major innovation initiatives that require large investments. Passing internal approval hurdles can cause delays Long cycle times to market for internal development may cause companies to miss opportunities Firms risk having products and innovations sitting unlaunched in their development portfolios Innovations may miss the mark or fail to be adopted by customers
3 The pressure on companies to reduce R&D costs and succeed in innovation is a tough challenge. One practical option is to identify external sources of innovation to augment, accelerate, and/or reduce the costs of internal R&D. Some external sources may include: buying patents, licensing technology, and partnering with suppliers to help develop products, processes and services to fuel future growth. Benefits of Supplier-Enabled Innovation Supplier-enabled innovation can be defined as working with suppliers to generate profitable growth, introduce new products, innovate on processes such as customer service and manufacturing, reduce time to market, lower failure rates and costs to innovate. Customers can enjoy benefits of supplier-enabled innovation by building upon the valuable knowledge and capabilities of suppliers who may have deeper knowledge of the market in their own areas of expertise while at the same time are familiar with their customers business and strengths. Benefits of supplier-enabled innovation include: Creating new and better products within a shorter time horizon than internal R&D capabilities alone can typically deliver Lower internal product development costs and lower COGS (cost of goods sold) Higher profits Faster times to market Increasing success rate in innovation pilots Co-develop and co-own intellectual property and use it to accelerate market momentum
4 Some of the ways that suppliers can collaborate with customers on innovations may include: Sharing ideas for new products and services that they can help develop. Many companies conduct joint customer-supplier ideation workshops to initiate the process. Enhancing or improving current products and processes Providing access to new technology Providing access to new markets and market opportunities Provide access to expert resources Invest in, fund, or co-fund joint pilot projects and trials Reduce the regulatory burden and or risk to a client s brand by taking on innovation in sensitive and or grey areas Suppliers can potentially provide these benefits in ways that can sometimes be faster, better and cheaper than internally-generated innovation. The ability to collaborate successfully with suppliers on innovation can be a competitive differentiator and critical success factor. Challenges and Best Practice Successful supplier-enabled innovation is challenging. Integrating suppliers into product development and enabling innovation require important changes in approaches to Procurement and R&D at the customer. For many firms, supplier-enabled innovation requires a culture shift. For Procurement, some of the changes required to be successful in supplier-
5 enabled innovation go against the cost-out mindset of everyday sourcing. Procurement must be able to deal with relationships as well as contractual issues. To encourage suppliers to collaborate on innovation, the typical cost pressures that occur during negotiations and ordinary day-to-day discussions need to be minimized. Also, a customer company must be easy for suppliers to work with. Creating value and profit both for the customer and the supplier should prevail over cost reduction pressure and procurement efficiency. Value gets created as companies work together. Working with suppliers on innovation shifts the primary objective away from cost reduction. If cost remains the main focus, the supplier may never develop a comfort level about collaborating and the process may be delayed or ultimately unsuccessful. Procurement also needs to help suppliers understand how they will benefit from investing the time, money and efforts in co-innovation. Often, suppliers main motivation is to get a greater share or charge a higher rate on the existing business vs. own the intellectual property from the eventual innovation. Suppliers can often easily justify the R&D and co-innovation expense as cost of acquiring new business, which is sometimes easier for suppliers to justify than it is for internal R&D groups to justify investments. But before a customer jumps into supplier-enabled innovation, it first needs to get its own house in order. These are some best practices that a customer should have in place to be ready to move forward: Since supplier-enabled innovation has cross-functional responsibilities, senior management buy-in and support at the customer organization is required. Supplierenabled innovation cannot be pursued alone by Procurement or R&D organizations. For example, procurement needs input on about end customers wants and needs. Functions such as sales, marketing, and production all have important roles to play. Likewise, upper management at suppliers must also be involved. Companies need to develop or foster a culture that supports innovation in general and supplier collaboration in particular. Even with executive support, collaboration with suppliers may hit roadblocks from middle management functions who don t feel
6 comfortable with outside suppliers being involved in product development. In some firms, suppliers may not be viewed as having more expertise than the customer and their value and contributions may be dismissed. Customers must have supplier-friendly processes such as: paying suppliers on time, timely communications, minimizing less-than-lead-time orders and generally be easy to do business with. Being a customer of choice helps ensure that suppliers will want to work with your firm. Customers must also clearly communicate to suppliers the benefits of participating in pilot and innovation. Benefits can include more business, better rates, more RFP invitations, more senior management access and preferred supplier status things suppliers may want more than IP rights to any eventual innovation. Innovation processes should be defined and in place before embarking on collaborative product development with suppliers (as they should be for internal new product development). This involves sharing of innovation agendas, scoping, pilots, evidence and proof, testing and validation, so there is more acceptance both within the organization and with the supplier. Review current capabilities to see which might be most suitable to outsource to suppliers. Just as companies do not typically outsource core competencies, they should use a similar approach to outsourcing innovation capabilities to suppliers and chose those that are not core. Risks and rewards for supplier who are involved in innovation should be fair. The monetary benefits should be allocated equitably between customer and supplier. Many compensation models are available. Clearly defined rules of engagement help create the basis for trust. Training and education may be needed to help Procurement and R&D understand their specific roles in the collaborative process with suppliers. Procurement professionals involved in this process ideally should have skills in both technology and negotiating.
7 Intellectual property (IP) of both the customer and the supplier needs to be properly and legally protected. One of the biggest potential roadblocks and pitfalls of supplierenabled innovation can be IP protection. For example, a supplier who simply discusses an idea with its customer needs to be cautioned not to divulge anything proprietary before agreements are made so that there is no chance or appearance of IP loss in initial conversations. Legal non-disclosure agreements should be put in place. Also, when an idea is developed jointly, clear agreements help prevent disputes about ownership. Customers and especially suppliers are concerned that their intellectual property will fall into the wrong hands or be stolen. Customer fear that their IP will get to their competitors through their suppliers. And likewise, suppliers fear that customers will discard them after they have used their IP and that their IP will morph into a new product that they are not a part of developing. Suppliers fear that customers will simply steal their IP without any benefit to them. Besides having IP protections in place, choosing complementary not competitive collaboration partners helps avoid future problems when developing joint intellectual property. Best Practices Training of Procurement and R&D Review current Innovation capabilities for Potential Outsourcing Foster Culture of Innovation Fair allocations of risks and rewards to suppliers Protect Intellectual Property Define Innovation Processes Customer of choice Senior management buy-in support at customer and supplier Getting Your House in Order
8 Developing the Customer-Supplier Relationship Firms need to find and select promising collaboration suppliers who have capabilities appropriate to a customer s innovation needs. Collaborating with suppliers on innovation requires building relationships with a sufficient level of trust. Most suppliers are not ready to jump right in and share their ideas with a customer without some period of developing and strengthening the relationship to the point of increased mutual trust. The challenge is to find suppliers among these potential partners whose relationship with a customer is at the level of development, capability and trust that they are ready, willing and able to collaborate on innovation. Motivations between both parties need to be aligned and the relationship balanced. Suppliers want to feel that customers will accept bumps in the road along the way without terminating the relationship. Many firms use supply base segmentation to identify potential supplier innovation partners considering input from supply management and R&D and other functions. Good collaboration suppliers are made, not born. While some suppliers have the characteristics that their customer may be looking for, there is typically more work to be done to develop the relationship and capabilities to the point of working together on innovations and to reduce operational risks. Once a company has gone through the process of identifying and approaching potential partners, they can begin to deepen relationships and capabilities. In some cases, suppliers may approach their customers to suggest new business opportunities.
9 Develop suppliers who have collaboration potential. Helping supplier improve in areas such as cost, quality, and responsiveness can increase capabilities and mutual trust. For example, I worked with an aerospace company that wanted to make sure that the suppliers it chose to work with on product development met their performance expectations and standards and were well-run. I helped them create a development supplier assessment that communicated customer performance expectations and critical capabilities. The objective was to help reduce risk in collaborative product development projects, recognize good performance, and deepen mutual trust. Increase openness and timely communication with potential partners. For example, sharing your company s strategic direction and product roadmap helps potential collaboration suppliers understand where they may be able to support your future needs. Use a cooperative, not combative approach with potential supplier partners. Avoid adversarial or one-sided relationships. Collaboration suppliers are the extended enterprise and can help create value that customers can literally take to the bank. To maintain support and momentum, companies should develop an approach to measuring progress and success. For example, The Clorox Company used metrics such as agreements completed, in progress, under exploration and terminated and incremental sales or costsavings dollar value of the portfolio 1. Using metrics to understand and demonstrate how collaborative innovation impacts profitability can help fuel more innovation and growth. Examples When it comes to supplier-enabled innovation, many approaches have been used. The Clorox Company created an innovation sourcing management group that was part of sourcing but resided in R&D. It worked closely with R&D, Legal and Global Supply Services to create partner agreements, technology and patent licenses, joint development agreements, and even IP agreements. Within three years, the group closed about 180 innovation deals 2. Another example is industrial equipment provider Wilbur Curtis, who developed a partnership with a printed circuit-board supplier that allowed them to bring innovative technology to their
10 products 3. In another example, Proctor & Gamble was able use an edible printing process by working with a small bakery in order to print the word Pringles on its chips. Kimberly-Clark collaborated with a small supplier to launch a new sun-care product (an adhesive strip that can monitor UV exposure) within only 6 months 4. Supplier Enablement Tools Can Help Supplier enablement tools can support supplier-enabled innovation processes. For example, Supply base segmentation can be enhanced by the ability to comb through the supply base electronically to identify collaboration candidates. Electronic tools can help manage both the relationship and the product development process. These may include platforms for electronic collaboration, especially for New Product Introduction and Innovation project management, technology-sharing agreements, supplier improvement plans supplier performance evaluation and feedback, customer-supplier communications channels, monitoring and managing the product development process, idea portals, and scorecards for measuring the success and ROI of the collaborative product development process savings tracking tools tracking key supplier resources and skill-sets 1 Mary Siegfried, Bridging the Innovation Gap, Inside Supply Management, April 2014, p Mary Siegfried, Bridging the Innovation Gap, Inside Supply Management, April 2014, p Ron Wilson, Establishing well-placed partnerships can lead to innovation gold for supply management professions, Inside Supply Management, September 2012, p. 8 4 Mike Friedman and Helayne Angelus, Best Practices in Collaborative Innovation, Kalypso White Paper, p. 4
11 VALUE DELIVERED BY THE IVALUA SOLUTION The Ivalua Solution provides a proven, customizable procurement automation solution. With the help of Ivalua, procurement organizations can achieve savings and enhanced strategic business value. Through the Ivalua Suite, procurement organizations can take an active role in business expansion, new product introduction, and sustainability, while simultaneously achieving the key objectives of: increased savings, improved operational performance, and reduced supplier costs. Supplier Management Strategic Sourcing Contracts & Catalogs Procurement Invoicing Spend Analytics The Ivalua Solution consists of The Ivalua Suite provides a comprehensive, modular, source-to-pay suite for 100% of your spend on a single natively integrated code base. It provides a deep foundation for procurement excellence The Ivalua Platform provides the core set of technical components such as integration toolbox, workflow, portal, administration console, reporting, mobile interface and user management The Ivalua Cloud provides the NextGen Cloud Factory environment to securely access the Ivalua Suite, visualize update impact, control update timing, scale configurations with full reversibility The Ivalua Open Network provides connectivity to an ecosystem of suppliers, buyers and 3rd party partners. You can rapidly onboard, connect and collaborate with suppliers without any supplier fees
12 Ivalua is the leading provider of Spend Management Cloud Solutions and recognized by top Analysts as a global market leader. Our success is reflected in a community of 250 customers across 70 countries achieving high performance empowered with the Ivalua Solution. Our customers realise huge and rapid savings by improving visibility, streamlining and standardising processes and increasing Procurement and Finance productivity. But the overall value from Ivalua goes far beyond immediate savings: Procurement teams also actively contribute to accelerate innovation, enable company growth, mitigate risks and increase compliance. Ivalua is committed to building sustainable business partnerships with its customers and actively supporting them in their journey towards business excellence. ABOUT THE AUTHOR Sherry Gordon is President of Value Chain Group, a consulting firm that helps companies and their suppliers deepen relationships and improve performance. Sherry is a management consultant, entrepreneur, writer, trainer, and business adviser. She was Founder and CEO of Valuedge, a supplier performance management software firm acquired by Emptoris (now part of IBM). Before starting Valuedge, she developed from inception then ran the New England Suppliers Institute, an organization focused on improving customer-supplier business relationships and on using lean enterprise practices and customer-supplier collaboration to improve performance. She held positions with several major manufacturing and distribution companies and management consulting firms. In addition to supply management, she has a functional background in quality and materials management, and expertise in continuous improvement methodologies and lean enterprise. Ms. Gordon is a leading authority on supplier evaluation and the author of the highly-regarded book, Supplier Evaluation and Performance Excellence: A Guide to Meaningful Metrics and Successful Results. Ms. Gordon earned a B.A. from the University of Michigan, M.A. from Columbia University, and an MBA from Simmons College School of Management. IVALUA.COM Contact info@ivalua.com
Australia and New Zealand Testing Board. Testing as a Service. Carol Cornelius ANZTB Capital Quality Consulting
Testing as a Service TaaS Carol Cornelius ANZTB Capital Quality Consulting Testing as a Service - Forrester Sourcing professionals are moving away from their historic emphasis on staff augmentation in
More informationWhite Paper. White Paper 10 Proven Practices for Successful PLM Evaluations. 1: Involve Experienced, Independent PLM Experts
White Paper 10 Proven Practices for Successful PLM Evaluations Finding and selecting the product lifecycle management (PLM) solution that can best meet your organization s immediate and long- term needs
More informationAccelerate Your Digital Transformation
SAP Value Assurance Accelerate Your Digital Transformation Quick-Start Transformation with SAP Value Assurance Service Packages 1 / 17 Table of Contents 2017 SAP SE or an SAP affiliate company. All rights
More informationpg. pg. pg. pg. pg. pg. The Differences and Value of Various BPO Models Introduction Case Study Traditional Procurement Outsourcing In Conclusion
Introduction 2 Traditional Procurement Outsourcing 4 The Differences and Value of Various BPO Models 6 Incremental Outsourcing 8 Case Study 9 In Conclusion 10 COMPANIES WHO THINK OF THEIR OUTSOURCING PROVIDERS
More informationSAMPLE CANDIDATE WRITE-UP. SEARCH: Vice President of Engineering CLIENT: Computer Networks Company
SAMPLE CANDIDATE WRITE-UP SEARCH: Vice President of Engineering CLIENT: Computer Networks Company CANDIDATE'S RESPONSE TO THE POSITION'S PERFORMANCE OBJECTIVES: 1. Assessment: Conduct an assessment of
More informationA Case for FP&A Transformation
A Case for FP&A Transformation Robert S. Hull, Founder and Chairman Adaptive Insights rhull@adaptiveinsights.com 1 1 Session Objectives Hear Adaptive Insights founder Rob Hull discuss why now is the time
More informationCorporate Brochure. Elevate Your Flexible Workforce Management and Services Procurement
Corporate Brochure Elevate Your Flexible Workforce Management and Services Procurement Table of Contents SAP FIELDGLASS: POWERING YOUR FLEXIBLE WORKFORCE 4 IDENTIFYING YOUR CHALLENGES 6 DELIVERING YOUR
More informationTHE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS
THE FIELD GUIDE TO CPG MOBILE APPS 1 THE FIELD GUIDE TO CPG MOBILE APPS INTRODUCTION Finding the right mobile apps for your consumer goods field team can be a difficult task. With so many options and places
More informationDevOps. Bringing agility all the way up to Production
DevOps Bringing agility all the way up to Production Editorial According to Gartner, DevOps ranked no. 2 among CIO priorities this year. Do you know why? Because in a fast-changing world disrupted by digital
More informationMICROSOFT DYNAMICS NAV FOR INTERNATIONAL
WHITEPAPER MICROSOFT DYNAMICS NAV FOR INTERNATIONAL IMPLEMENTATIONS MICROSOFT DYNAMICS NAV AND INTERNATIONAL ERP IMPLEMENTATION This whitepaper explains why Microsoft Dynamics NAV is particularly well-suited
More informationAprimo Marketing Productivity
Aprimo Marketing Productivity Why Marketing Productivity? Marketers today face many challenges: they must deliver more personalized experiences across more channels than ever before. While marketing budgets
More informationYour unique family, our unique approach.
Your unique family, our unique approach. Because KPMG knows every family is different, we provide bespoke advice to establish and operate your family office and grow and preserve your legacy. KPMG Enterprise
More informationA Guide for Application Providers: Choosing the Right Integration Partner
A Guide for Application Providers: Choosing the Right Integration Partner Your Customers Expect Their Applications to Work Together Your customers are running more applications than ever. With the rapid
More informationBT Personalised Compute Management System. July 2017
BT Personalised Compute System July 2017 2 3 BT Personalised Compute System (PCMS) is a pre-built Business Platform as a Service and the first of its kind in the market Digital transformation is changing
More informationEnsuring a Near-Seamless Transition to a New Health Plan Platform
Ensuring a Near-Seamless Transition to a New Health Plan Platform NTT DATA welcomed Dell Services into the family in 2016. Together, we offer one of the industry s most comprehensive services portfolios
More informationThe SAM Optimization Model. Control. Optimize. Grow SAM SOFTWARE ASSET MANAGEMENT
The Optimization Model Control. Optimize. Grow The Optimization Model In an ever-changing global marketplace, your company is looking for every opportunity to gain a competitive advantage and simultaneously
More informationYour Workday Operating Model The Build Versus Buy Decision
Aon Hewitt Cloud Solutions Your Workday Operating Model The Build Versus Buy Decision Let experience guide you in determining the optimal mix of in house and external support when defining a sustainable
More informationBuilding a Winning Business Case for HCM SaaS
Building a Winning Business Case for HCM SaaS Mark Bray, Principal Consultant ISG WHITE PAPER 2016 Information Services Group, Inc. All Rights Reserved INTRODUCTION The number of enterprises that experience
More informationSAP Business Partnership Study U.S. Findings. #growthmatters
SAP Business Partnership Study U.S. Findings #growthmatters Objectives FleishmanHillard conducted proprietary research to explore the expectations and the nature of relationships in business to business
More informationCritical Steps to Prepare Your Business for Sale
12 Critical Steps to Prepare Your Business for Sale The value of 12 Critical Steps The DAK Group has prepared a superb, quick read on the 12 Critical Steps to Prepare Your Business For Sale. As a business
More informationJoyce Mullen. Our Commitment to You. Joyce Mullen. President, Global Channels, OEM Solutions and IoT
Our Commitment to You We will continue to refine the Dell EMC Partner Program based on your feedback to be even more Simple. Predictable. Profitable. At Dell EMC we believe strong partnerships lead to
More informationStriking the Balance Between Risk and Reward
Experience the commitment Striking the Balance Between Risk and Reward in payments modernization Staying competitive in financial services requires meeting everincreasing customer expectations for digital
More informationCLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK
CLOUD SERVICE PROVIDER AND STRATEGIC OUTSOURCER TRACK Our Commitment to You We will continue to refine the Dell EMC Partner Program based on your feedback to be even more Simple. Predictable. Profitable.
More informationSpend Analysis. The Business Case
Spend Analysis The Business Case Contents 3 The Business Case for Spend Analysis 3 What is Spend Analysis? 4-5 What Can You Achieve with Effective Spend Analysis? 6 Why Not To Do Spend Analysis On Your
More informationHow to Grow SaaS Revenue, Profits and Market Share with Use-Appropriate Software Licensing and Pricing A SaaS Business Models White Paper
WHITE PAPER How to Grow SaaS Revenue, Profits and Market Share with Use-Appropriate Software Licensing and Pricing A SaaS Business Models White Paper How to Grow SaaS Revenue, Profits and Market Share
More informationADAPT. EVOLVE. THRIVE. HOW CAN LAW FIRMS RETAIN THEIR MARGINS AND GROW THEIR PRACTICES IN CHANGING TIMES?
ADAPT. EVOLVE. THRIVE. HOW CAN LAW FIRMS RETAIN THEIR MARGINS AND GROW THEIR PRACTICES IN CHANGING TIMES? TABLE OF CONTENTS Executive summary 3 Four big changes 3 Two big opportunities 6 Adapting to thrive
More informationTHE RESOURCE MANAGEMENT SERIES. Resource Management Trends Agencies Can't Afford to Miss
THE RESOURCE MANAGEMENT SERIES Resource Management Trends Agencies Can't Afford to Miss Table of Contents 3 Introduction 4 4 Steps to Improve Your Utilization Rates 7 Get the Most Value from Your People
More informationAn Overview of the AWS Cloud Adoption Framework
An Overview of the AWS Cloud Adoption Framework Version 2 February 2017 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document is provided for informational purposes
More informationWorking Capital Management:
WHITE PAPER Working Capital Management: The Missing Link in Payables and P2P Extend P2P automation to improve management of working capital and business performance While automation is widely adopted across
More informationPAREXEL PARTNER PROGRAM. Broaden your reach with a partner you can trust
PAREXEL PARTNER PROGRAM Broaden your reach with a partner you can trust YOUR JOURNEY. OUR MISSION. Combining technology and services to provide the right solution to help you and your clients succeed REGARDLESS
More informationAgile Master Data Management
A better approach than trial and error by First San Francisco Partners 2 Common MDM initiative and benefit Customer Optimization Improve up-sell, cross-sell and customer retention Access full-customer
More informationHYBRID CLOUD COMPUTING. The Great Enabler of Digital Business
HYBRID CLOUD COMPUTING The Great Enabler of Digital Business It s no secret that digital business transformation and hybrid cloud computing are two of the most dominant IT trends today. But are they interrelated
More informationFrom Growing Pains to Embracing Change
SolutionsIQ From Growing Pains to Embracing Change Case Study How shifting to an Agile mindset helped this customer support company accelerate time to market Client Profile Our client, a cloud-based customer
More informationNeed a Security Workforce Management Platform?
Need a Security Workforce Management Platform? A guide to understanding the true costs of in-house software development vs. an outsourced platform Need a Security Workforce Management Platform? 1 If you
More informationBusiness Process Services: A Value-Based Approach to Process Improvement and Delivery
WHITE PAPER Business Process Services: A Value-Based Approach to Process Improvement and Delivery In this white paper, we examine how your business can be improved through business process services. Business
More informationUSAA's Supplier Governance Transformation that Optimizes Value and Addresses Risk
USAA's Supplier Governance Transformation that Optimizes Value and Addresses Risk USAA Glenn Ellis Director, USAA Supplier Management Enlighta Nipun Sehgal CEO www.sig.org/eval USAA s Supplier Governance
More informationThe Future of Sourcing Begins Now
: The Future of Sourcing Begins Now Clay Calhoun ISG WHITE PAPER 2017 Information Services Group, Inc. All Rights Reserved INTRODUCTION Enterprises and public sector organizations have long depended on
More informationVIEWPOINT ARTICLE. Managing Risk in FM Outsourcing. AgileOAK.com
Managing Risk in FM Outsourcing 1 TABLE OF CONTENTS Introduction... 3 Understanding Outsourcing, Understanding Risk... 4 The Integrated Facility Management Value Proposition... 4 Integrated Facility Management
More informationRESEARCH NOTE IMPROVING ANALYTICS DEPLOYMENTS WITH IBM PARTNERS
Document L127 RESEARCH NOTE IMPROVING ANALYTICS DEPLOYMENTS WITH IBM PARTNERS THE BOTTOM LINE In analyzing deployments of IBM Business Analytics Software, Nucleus has found that midsize organizations adopting
More informationTechnology Partner Program Guide
Technology Partner Program Guide 2017 Technology Partner Program Guide The Art and Science of Fashion Retailing commercecloud.com 1 Table Of Contents 03 Program Overview 04 Partnership 05 Partnership Tiers
More informationTrust Your Suppliers, Manage Your Risk The Importance of Third-Party Supplier Visibility About Perfect Commerce
Trust Your Suppliers, Manage Your Risk The Importance of Third-Party Supplier Visibility About Perfect Commerce Since 1994, Perfect Commerce has been automating spend management initiatives offering world-class
More informationLeadership Success Factors
SEES THE BIGGER PICTURE Has a good head for business. Is commercially aware. Knows how to make money and save money. Is close to their customers and as a result of this spots opportunities. Is profit focussed
More information10 BRIGHT IDEAS TO BUILD AND GROW YOUR NEMT BUSINESS
OPERATIONAL CHEAT SHEET 10 BRIGHT IDEAS TO BUILD AND GROW YOUR NEMT BUSINESS If you re just starting out, or trying to grow your operation, learn what to expect and why NEMT scheduling software is what
More informationImproving decisions across the Customer Life Cycle
Improving decisions across the Customer Life Cycle Confident Customer Decisioning It s more important than ever today for organisations to make the right customer decisions and harder than ever to do.
More informationCustomer service delivered with Optus Contact Centre as a Service (CCaaS)
Customer service delivered with Optus Contact Centre as a Service (CCaaS). Contents Are you ready for your customers? 03 There s a better way 03 How CCaaS can help you 04 Solution Features 04 Your customers
More informationGETRAG FORD TRANSMISSIONS
GETRAG FORD TRANSMISSIONS Aras Accelerates Innovation at GETRAG FORD Transmissions The Aras platform is used not just to automate, but to develop new business processes at GETRAG FORD Transmissions. The
More informationBioPharm. Smart Outsourcing: Strategic Alignment, Risk Management, and New Relationships
BioPharm Volume 25 Number 3 INTERNATIONAL March 2012 The Science & Business of Biopharmaceuticals Smart Outsourcing: Strategic Alignment, Risk Management, and New Relationships Outsourcing decisions should
More informationUnderstanding and Mitigating IT Project Risks BY MIKE BAILEY AND MIKE RIFFEL
Understanding and Mitigating IT Project Risks BY MIKE BAILEY AND MIKE RIFFEL Technology projects can present organizational challenges, and the associated risk is one of the finance officer s primary concerns
More informationTHE SECRET SAUCE TO CREATE AN ENGAGING ONLINE COMMUNITY WITH SALESFORCE
THE SECRET SAUCE TO CREATE AN ENGAGING ONLINE COMMUNITY WITH SALESFORCE EMBRACING DIGITAL TRANSFORMATION Digital continues to transform almost every facet of our personal lives and has now begun to impact
More informationDigital Transformation Checklist
Digital Transformation Checklist Using Technology to Break Down Innovation Barriers in Government December 2017 2017, Amazon Web Services, Inc. or its affiliates. All rights reserved. Notices This document
More informationLooking beyond simple savings
Looking beyond simple savings PwC Singapore s Sourcing and Procurement Practice www.pwc.com/sg 2 Looking beyond simple savings l PwC Singapore s Sourcing and Procurement Practice Procurement for the 21
More informationAccenture CAS: integrated sales platform Power at your fingertips
Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is
More informationSuccession Planning for Solo and Small Firms and Rewards for Retiring Lawyers
Succession Planning for Solo and Small Firms and Rewards for Retiring Lawyers Presenters Arthur G. Greene Arthur G. Greene Consulting, Bedford, NH Chapter 2 - MSBA Page #2-1 Chapter 2 - MSBA Page #2-2
More informationCase Study: Grange Insurance Creates Prescriptive Learning Portal. Jennifer De Vries. Bersin & Associates May, 2004 V 1.0. Bersin & Associates 1
Case Study: Grange Insurance Creates Prescriptive Learning Portal Jennifer De Vries Bersin & Associates May, 2004 V 1.0 Bersin & Associates 1 Table of Contents Case Overview... 3 The Business Challenge...
More informationJohannes Giloth, Senior Vice President, Global Operations & Chief Procurement Officer, Nokia
ONE-ON-ONE Johannes Giloth, Senior Vice President, Global Operations & Chief Procurement Officer, Nokia ONE-ON-ONE PROFILE Education: Johannes holds a degree from the University of Kaiserslautern, Germany
More informationMicrosoft Dynamics 365 and Columbus
Microsoft Dynamics 365 and Columbus Start your cloud journey Cloud services Cloud transformation series If you agree that modern cloud computing is a great way to benefit from innovative, powerful technology
More informationTHREE-YEAR STRATEGIC PLAN UPDATE v1
THREE-YEAR STRATEGIC PLAN UPDATE v1 FY2017-FY2019 OUR STRATEGY To develop future professionals through relevant and accessible credentialing programs 100% Member Market Penetration To deliver member value
More informationVMO Startup Guide How to Launch a Vendor Management Office and Get It Right the First Time
Page 1 . How to Launch a Vendor Management Office and Get It Right the First Time By: Rafael Marrero, SCPM, Lean Six Sigma Master Black Belt CEO, Rafael Marrero & Company Once your organization reaches
More informationCOURSE CATALOG. vadoinc.net
COURSE CATALOG 2018 vadoinc.net Welcome Welcome to the Vado 2018 Course Catalog. Vado provides any organization or learner numerous opportunities to build the skills needed to lead and manage others, as
More informationTHE PROMISE SERVICE IT S HERE AND NOW
THE PROMISE OF AS-A- SERVICE IT S HERE AND NOW THE PROMISE OF AS-A-SERVICE: IT S HERE AND NOW In 2015, when Accenture and HfS surveyed executives about the maturity of an as-a-service delivery model for
More informationDrive your results with target-setting analytics
Drive January 2017 your results with Drive your results with target-setting analytics Bharath Vijayendra Sherri Loweke i This white paper outlines key tenets of the roadmap for target-setting success.
More informationPocket Planner SAP Ariba Live in 2018 Industry Sessions
Pocket Planner SAP Ariba Live in 2018 Industry Sessions To add a session to your agenda, click on and search for the session number. INDUSTRY-SPECIFIC SESSIONS Consumer Limited availability contact your
More informationSmarter Commerce for healthcare and life sciences
IBM Smarter Commerce Healthcare and Life Sciences Smarter Commerce for healthcare and life sciences Competing in a consumer-centric world 2 Smarter Commerce Across the healthcare ecosystem, from payers
More informationThe Vanguard Group, Inc.
P.O. Box 2900 Valley Forge, PA 19482 www.vanguard.com Locations Charlotte, NC Scottsdale, AZ Valley Forge, PA Leadership Program Contact www.careers.vanguard.com/pljb/ vanguard/vgcareers/applicant/vg/
More informationwith Electronic Data Interchange (EDI)
SIMPLIFY YOUR SHOP FLOOR with Electronic Data Interchange (EDI) BY LANGLEY MELENDRES GLOBAL SHOP SOLUTIONS SENIOR CONSULTANT We simplify your manufacturing. TODAY S GLOBAL MANUFACTURING MARKETS DEMAND
More information5 key strategies to survive. and thrive as a Value Added Reseller (VAR)
5 key strategies to survive and thrive as a Value Added Reseller (VAR) To be successful in today s cutthroat market, smart Value Added Resellers (VARs) have learned that there s little room for error.
More informationI.T. s New Mission: Be a Catalyst for Change and Strategic Partner to the Business
White Paper I.T. s New Mission: Be a Catalyst for Change and Strategic Partner to the Business To become an effective driver of business outcomes, IT organizations must evolve into business leaders. Key
More informationCertified Team Coach (SA-CTC) Application - SAMPLE
Certified Team Coach (SA-CTC) Application - SAMPLE Application Instructions Read the SA CTC Application Instructions before filling out this application. Application Review Process Overview The CTC Review
More informationThe Road to Intelligent Procurement Enabling the journey to value
The Road to Intelligent Procurement Enabling the journey to value October 3, 2017 Table of Contents Executive Summary 3 The Road to Intelligent Procurement 4 Transforming Procurement Outcomes 5 Cognitive
More informationWhite Paper: Executive Search Firm How to Engage and Utilise Them Successfully. By Simon Fransca Khan of Leading Headhunters Hunter & Chase
White Paper: Executive Search Firm How to Engage and Utilise Them Successfully. By Simon Fransca Khan of Leading Headhunters Hunter & Chase Introduction Engaging an Executive Search firm or a Headhunter
More informationSmart Outsourcing: Strategic Alignment, Risk Management, and New Relationships
Smart Outsourcing: Strategic Alignment, Risk Management, and New Relationships Outsourcing decisions should be made to foster potential long-term strategic partnerships. Mar 02, 2012 By Ian Uydess, William
More informationCertified Identity Governance Expert (CIGE) Overview & Curriculum
Overview Identity and Access Governance (IAG) provides the link between Identity and Access Management (IAM) rules and the policies within a company to protect systems and data from unauthorized access,
More informationIndustry 4.0: Building the digital enterprise
2016 Global Industry 4.0 Survey Industry key findings Industry 4.0: Building the digital enterprise Industrial manufacturing key findings 423 industrial manufacturing company executives interviewed in
More informationSupplier Relationship Management Study: Summary of Findings
Supplier Relationship Management Study: Summary of Findings Copyright 2016 by Vantage Partners, llc. All rights reserved. Supplier Relationship Management Study: Summary of Findings By Ashley Hatcher and
More information7 Ways to Build a Better Business Case for HIGH IMPACT TALENT MANAGEMENT Technology
High Impact Talent Management 7 Ways to Build a Better Business Case for HIGH IMPACT TALENT MANAGEMENT Technology 7 Ways To Build A Business Case For High Impact Talent Management Technology The process
More informationBusiness Transformation with Cloud ERP
Photo copyright 2012 Michael Krigsman. Business Transformation with Cloud ERP Prepared by Michael Krigsman February 2012 NetSuite sponsored this independent white paper; Asuret does not endorse any vendor
More informationIncrease Cash Returns and Optimize Working Capital with Early-Payment Discounts
SAP Brief SAP Ariba Financial Supply Chain s SAP Ariba Payables, Discounting Capability Increase Cash Returns and Optimize Working Capital with Early-Payment Discounts SAP Brief Make the most of your short-term
More informationEnterprise Software License Agreements - Best Practices - Lessons Learned 9/8/2009 1
ELA Best Practices Enterprise Software License Agreements - Best Practices - Lessons Learned 9/8/2009 1 Buying Software Software has been commoditized in order to simplify small repeatable transactions
More informationTurning Accounts Payable and Procurement into a Competitive Advantage What you need to know about the latest advances in technology
Turning Accounts Payable and Procurement into a Competitive Advantage What you need to know about the latest advances in technology CPE Credit Are you planning to apply for CPE credit for attending today
More informationAprimo Digital Asset Management
Aprimo Digital Asset Management Why is DAM important for marketing? source, Govern and grow your digital brand footprint by managing any product and content, from any in any format. There is an increase
More informationKEY CONSIDERATIONS FOR EXAMINING CHANNEL PARTNER LOYALTY AN ICLP RESEARCH STUDY IN ASSOCIATION WITH CHANNEL FOCUS BAPTIE & COMPANY
KEY CONSIDERATIONS FOR EXAMINING CHANNEL PARTNER LOYALTY AN ICLP RESEARCH STUDY IN ASSOCIATION WITH CHANNEL FOCUS BAPTIE & COMPANY NOVEMBER 2014 Executive summary The changing landscape During this time
More informationAras Accelerates Innovation at GETRAG FORD Transmissions
Aras Accelerates Innovation at GETRAG FORD Transmissions Aras is used as our PLM platform to not just automate, but to develop new business processes at GETRAG FORD Transmissions. The upshot is that because
More informationMcKinsey s Journey to Digital Excellence in Source-to-Pay (S2P)
McKinsey s Journey to Digital Excellence in Source-to-Pay (S2P) Mauro Erriquez McKinsey Principal Teresa Liptak McKinsey Expert Amit Duvedi Coupa VP of Business Strategy May 2016 McKinsey & Company is
More informationCASE STUDY. Succession Planning at Momentum. Presented By: Lynne Fisher, Senior Manager, ExitSMART, MNP
CASE STUDY Succession Planning at Momentum Presented By: Lynne Fisher, Senior Manager, ExitSMART, MNP Special thanks to Momentum contributors: Walter Hossli, Founding Executive Director and Director Emeritus,
More informationENABLING THE MODERN BUSINESS THROUGH IT
ENABLING THE MODERN BUSINESS THROUGH IT How Cloud ERP Can Help Meet Rapidly Evolving Business Needs www.netsuite.com 2015 www.netsuite.com 2015 Enabling the Modern Business through IT Read Time: 17 min.
More informationSEVEN WAYS TO PROFIT FROM BIG DATA AS A BUSINESS
OUTLOOK SEVEN WAYS TO PROFIT FROM BIG DATA AS A BUSINESS by James Platt, Robert Souza, Enrique Checa, and Ravi Chabaldas Information is multiplying inside businesses at an exponential rate, generated by
More informationService Performance Insight
Accelerate Service Productivity & Profit Service Productization The Next Wave in Services Innovation Copyright 2012, LLC Jeanne Urich Managing Director October 25, 2012 Presented by: Steve Bittner VP of
More informationa Recruitment Software Provider that fits
5 Steps to Help You Win Over Key Stakeholders and Invest in a Talent Acquisition Software Suite That You Will Love. a Research ebook by: HIRING INSIGHTS WHY INVEST IN TALENT ACQUISITION? B2C technology
More informationTOP TIPS FOR SUCCESSFUL INTERNATIONAL JOINT VENTURES
TOP TIPS FOR SUCCESSFUL INTERNATIONAL JOINT VENTURES Speakers: Sara A. Biro, Senior European Counsel, Fitch Ratings Joseph M. Perkins, Jr., Senior Counsel Engine Business, Cummins Inc. Cheryl A. Solomon,
More informationReimagine productivity with Microsoft Dynamics 365
Reimagine productivity with Microsoft Dynamics 365 Transform business process automation and people productivity with Microsoft Dynamics 365 and the Microsoft Cloud Customer Service Financials Operations
More informationTrusted by more than 150 CSPs worldwide.
RAID is a platform designed for Communication Service Providers that want to leverage their data assets to improve business processes and gain business insights, while at the same time simplify their IT
More informationSOA Implementation Strategy
SOA Implementation Strategy Table of Contents 1 Introduction... 2 2 Stage 1: Establish the SOA Foundation... 4 3 Stage 2: Define Your SOA Strategy... 6 4 Stage 3: Apply, Measure, Iterate... 12 5 Appendix
More informationMarketing Automation: One Step at a Time
Marketing Automation: One Step at a Time 345 Millwood Road Chappaqua, NY 10514 www.raabassociatesinc.com Imagine a wall. Your small business is on one side. A pot of gold is on the other. The gold is the
More informationOracle Taleo Business Edition Implementation Fixed Scope Offerings
Oracle Taleo Business Edition Implementation Fixed Scope Offerings Date Email Website : Dec-2015 : info@kovaion.com : www.kovaion.com Kovaion Consulting Kovaion A Snapshot Oracle Alliance Certified Consultants
More informationPackaging Artwork: An Important Value Chain Process
Packaging Artwork: An Important Value Chain Process Insights on How to Streamline Packaging Artwork Approval Processes within Consumer Products 9/20/2012 By Lora Cecere Founder and CEO Supply Chain Insights
More informationExecutive Recruitment
Executive Recruitment Design Build Attract No margin for error. The most powerful business decision you will ever make is selecting the executives you hire. There are thousands of executive candidates
More informationCustomer Relationship Management Solutions for Vehicle Captive Finance. An Oracle White Paper October 2003
Customer Relationship Management Solutions for Vehicle Captive Finance An Oracle White Paper October 2003 Customer Relationship Management Solutions for Vehicle Captive Finance As part of a growth strategy,
More informationQuick Start Guide to Business Agility Creating an Environment for Successful Business Transformations for Solution Providers
Quick Start Guide to Business Agility Creating an Environment for Successful Business Transformations for Solution Providers Moheb Moses Director, CompTIA ANZ Channel Community 22 Oct 2015 Director, Channel
More informationKuppingerCole Whitepaper
KuppingerCole Whitepaper by Martin Kuppinger November 2012 Assignment Management think beyond Business-driven management of all assignments from to policies and assets. Enabling your users to manage what
More informationThe Business Opportunity For Microsoft 365 Collaboration Solutions For Microsoft Partners
A Forrester Total Economic Impact TM Study Commissioned By Microsoft November 2017 The Business Opportunity For Microsoft 365 Collaboration Solutions For Microsoft Partners Forrester Consulting conducted
More information